Hilton Dallas Lincoln Centre by the Galleria

There is mold throughout the air vents of the property, the lobby being the worst.

We stayed in room 302 and the bathroom was filthy. Pubic hair all over the bathroom tub, floor, and even one on the sink vanity area. There was even a blue eyelash in the tub. We were on a tight schedule our first day so we did not have time to wait for housekeeping, thank goodness I always bring Lysol wipes with me!

Then there was the constant drip from the pipe above my tub all day and night! The TV we could never get to work, they said they’d have to send up an engineer to look at it but we declined. We just wound up watching the news on our devices.

We were not a fan of the beds, we both woke up with lower back pain. But everyone is different, some might like the beds. The pillows and linens were good though.

And parking, the parking garage is so far away if you want to self park. At $29.23 a day to self park is a rip off!!! With their room rates being on the higher side this parking fee is ridiculous.

On the first night when we made it back to the hotel at 9:45pm, we thought it would be nice to have one drink before heading up to our room but the bar was already closed. I asked the man at the check-in desk about the hours and he said it closes at 10pm, I was like it’s 9:45 and he just repeated it closes at 10. We were exhausted and were not in the mood to be doing a back and forth.

I forgot to add the door to the room, it was very difficult to open and close. You had to put your weight into it or jerk it hard to make sure it clicked closed. It was as if the door jam was warped. Very unsafe.

The pool, clean environment.in short everything was perfect

Paying to park my car 🫠

Loin de tout

Unfortunately, my stay did not meet the standards expected from a Hilton property. I experienced several issues that affected my comfort and overall experience. The room and services did not match the price I paid, and my concerns were not handled satisfactorily. I expected a much higher level of quality, cleanliness, and customer service. Overall, I was disappointed and believe improvements are needed.

Nothing.

Ice machines didn't work on floors 11 & 12.
No Vent or fan in the bathroom.

Our experience was extremely disappointing and far below what we expected from a four-star hotel. Upon entering our room after check-in, we found the bathroom sink visibly dirty, which is simply unacceptable for a room that had been prepared for new guests. On another occasion, we requested a simple mug of hot water through room service to prepare some tea. What should have been a straightforward request turned into nearly 20 minutes of frustration, repeated refusals from the front desk, contradictory information, and the need to insist several times before our request was finally fulfilled. The day before check-out, we asked the front desk to arrange a taxi for 5:00 a.m. We were told that the hotel did not provide this service and did not even have the contact information for any local taxi companies. During the conversation, one of the receptionists even asked her colleague, in front of us, whether this was "part of the hotel's policy," which demonstrated a concerning lack of preparation in handling such a routine request. The overall standard of service and hospitality fell well below the minimum one would expect. The staff appeared poorly trained, communication was inconsistent, and even the simplest requests proved unnecessarily difficult to resolve. Unfortunately, this was one of the worst hotel experiences we have ever had. We would not stay here again and cannot recommend this hotel.

Paid parking and sofa-bed was uncomfortable