Hawthorn Extended Stay by Wyndham Richardson

Hotels
•
Hawthorn Suites
4.9 (282 reviews)
250 Municipal Drive , Richardson , US
+1 972-210-2650

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Low price / good value
Spacious suites / split-level rooms suitable for families
Some staff described as welcoming and professional
Manager noted as friendly by some guests
Mini-kitchen and multiple bedrooms in larger units
Peaceful/quiet rooms reported by some
Cons:
Unclean rooms (blood, bugs, strong odors)
Rude or unhelpful front desk staff and double-charge incident
No hot water or inconsistent hot water reports
Broken appliances and fixtures (TV, icebox/freezer, leaking sinks)
Very poor breakfast and limited replenishment
Kitchenette missing cookware/utensils
Door lock and security issues
Facility described as run-down / sketchy location
Refund and manager attitude issues in some cases
Beds in poor condition (sinking)

Categories

Cleanliness
2.5
Multiple reports of very poor cleanliness: blood on sheets, bugs, strong odors (pet urine/cigarette), visible dirt and leaking fixtures. Several guests described rooms as uninhabitable.
Service
6
Mixed service: several guests report rude or unhelpful front desk staff (double charges, running around, challenged guest), but other mentions note professional, welcoming staff and a friendly manager. Score reflects variability with some positive experiences.
Location
5
Described as sketchy or in an older converted property by some guests, though others appreciated the unit size and convenience. Neutral-moderate rating for mixed reports.
Room Quality
3.5
Frequent room issues: sinking/poor beds, broken TVs, holes in ceilings, leaking sinks, door lock problems and reports of bugs/blood. Some rooms are spacious (lofts) but overall quality is low.
Amenities
4
Amenities are limited or faulty: kitchenette lacks cookware/utensils, broken icebox/freezer, limited towel policy, tiny mismatched toiletries. Presence of a mini-kitchen and TV noted but often inadequate.
Value for Money
7.5
Several guests highlighted low price and good price-to-quality ratio and appreciated spacious units for families. This pulls the perceived value above the overall average despite other issues.
Food and Beverage
3.2
Breakfast repeatedly described as very poor or not replenished; guests had to ask for coffee/milk. Overall F&B experience is below standard.
Overall Experience
7.5
Overall impressions are mixed: serious cleanliness and operational problems for some guests, but value, space and occasional helpful staff lead other guests to still consider returning. Rating reflects the balance of strong negatives but notable positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

All-Suite Accommodations with Full Kitchens
Experience the convenience of in-room stoves and full kitchens at Hawthorn Suites by Wyndham Richardson. Enjoy the flexibility to cook your own meals during your stay, just like at home.

Outdoor Pool and Tranquil Gardens
Unwind and soak up the sun by lounging in the outdoor pool or take a leisurely stroll through the hotel's serene gardens. Relaxation awaits you at every corner of the Richardson Hawthorn Suites.

Convenient Location near Local Attractions
Located just a short drive away from Southfork Ranch and Six Flags amusement park, this hotel offers the perfect base for exploring the best of Richardson, Texas. Book now to enjoy a complimentary hot breakfast and free local shuttle service during your stay.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that on site Tesla Charger NEMA 14-50 240v is availableGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

4.9
Based on 282 reviews
Cleanliness: 2.5
Service: 6
Location: 5
Room Quality: 3.5
Amenities: 4
Value for Money: 7.5
Food and Beverage: 3.2
Overall Experience: 7.5
C
Carlos • solo_traveller • us
7
Agradable
Pros:

El desayuno bueno, la habitacion algo sucia pero decente.
La pesima experiencia fue la atencion de la recepcionista, una mujer de 40 años de edad aproximadamente.
Le explique que por error de la nueva recepcionista de la mañana me habian cobrado doble. Ella muy muy irrespetuosa, le tuve que decir que baje la voz porque me estuvo gritando que ella no podia resolverlo porque no era la dueña. Yo si volveria al sitio, porque ls relacion precio-calidad es buena.

Cons:

El error de que me cobren doble, pero sobretodo el trato de la recepcionista

2026-10-25 • via Nuitee
R
Roland • couple • us
5
We needed a place to take a shower because the hot water was out and this place close
Pros:

Low price for the night. Large unit with two bedrooms, a TV, and a mini kitchen. Second room on second floor with some steep stairs to climb

Cons:

The location seemed a little sketchy. You could tell the property was old condominiums converted into hotel rooms.

2026-10-12 • via Nuitee
A
asfaw • couple • us
2
2026-09-15 • via Nuitee
M
melissa • couple • us
5
2026-09-10 • via Nuitee
B
Breault • solo_traveller • us
9
2026-09-03 • via Nuitee
M
Matt • solo_traveller • us
8
Pros:

Room was nice and peaceful.

Cons:

Bed was not great to sleep on. Sunk to far into it

2026-08-28 • via Nuitee
M
MOUSHI • solo_traveller • sa
1
2026-08-17 • via Nuitee
A
Alexander • solo_traveller • us
10
2026-08-16 • via Nuitee
A
Alexander • solo_traveller • us
10
Pros:

Everytime I came here I felt welcomed

Cons:

I liked my stay didn't hate nothing at all

2026-08-05 • via Nuitee
C
Crystal • couple • us
8
2026-07-14 • via Nuitee
S
Santiago • couple • us
10
2026-07-05 • via Nuitee
S
Santiago • couple • us
10
2026-07-05 • via Nuitee
L
Lois • solo_traveller • us
8
Great Experience.
2026-06-30 • via Nuitee
C
Curtis • solo_traveller • us
8
It was very comfortable for me..
Pros:

The manager was very nice to me..I loved the split level room. Can I get special rates so I can visit again.

Cons:

People hanging outside.

2026-06-25 • via Nuitee
R
Rebecca • solo_traveller • us
5
It served my needs and would have stayed an additional day except for exchange with the 1 employee.
Pros:

I didn't utilize

Cons:

The door lock needed repair. One employee challenged me on my staying alone, the room they had moved me (2 beds vs the one in the room i reserved) to because of a door lock issue.
It was distasteful implication.

2026-06-23 • via Nuitee
W
Washington • solo_traveller • us
8
Pros:

Staff was VERY PROFESSIONAL!!!

2026-06-18 • via Nuitee
D
Darrell • couple • us
6
Pros:

The first room we didn't have hot water for 2 days and the TV didn't work and holes in the ceiling and the sink was leaking

Went to get towels and the staff member stated we can only get towels every other day

Cons:

How is had to wait to get another room
I kept getting the running around at the front desk

2026-06-11 • via Nuitee
A
Ajah • solo_traveller • us
10
2026-06-07 • via Nuitee
W
Wade • solo_traveller • us
5
Cons:

Staff was very unfriendly, broken ice box and freezer in my room was never fixed, air condition unit was not cooling properly

2026-06-06 • via Nuitee
A
Allen • solo_traveller • us
5
Would need some where else
Cons:

Ran down
Room not clean

2026-05-30 • via Nuitee