Fairmont Dallas

Room very nice but ice machine on our level not working and bar staff not very welcoming so only went once

Amazing stay. Everyone at the hotel was SO helpful. Housekeeping happily helped me lace up a dress I couldn’t do myself. All of the front desk staff was so kind and happy to help with my requests. I had some lightbulbs go out in my room and maintenance was speedy and kind. Overall amazing experience!!

Fairmont hotel, Phillip Powell concierge, really awesome personality , walked us down to Dakotas steakhouse. Got us complimentary champagne. Every one In Both places were so friendly and fantastic! Nice dinner at Perry's steakhouse for their Anniversary special, now House of Blues to see the pretty reckless. Saw Paris Jackson. Fantastic trip!!!!

Bui Minh Thuan checked me in and throughout the entire stay seeing them each time, they were warm and kind. The epitome of a caring hospitality professional.

I thought the price couldn’t be beat for this hotel. It’s an older building and a renovation would be a great refresh but it was totally serviceable as it was. My room was spacious and had everything I needed, including a desk for work or eating at.

I needed a business center to complete some of my work. There wasn’t one but the front desk was great at helping me scan and print documents as needed. The only other thing I would have really liked would have been a full service spa, or at the very least, some massage services.

Breakfast was good with ample menu options to keep me happy for three morning there. The dinner service was a bit more limited but there was always someone one available to help me with an order, even in the afternoon.

My suitcase was separated from me by American Airlines and I worried about it for all of my furst day. The night shift front desk received it in the middle of the night and safely stowed it for me to retrieve when I woke first thing in the morning.

I look forward to turning sometime.

Kyra at valet actually cares about the guests. She made everything easy .

I'm not particularly demanding of hotels; as long as they're clean, comfortable and have all the amenities appropriate to their rating, I'm happy. The Fairmont ticks all the boxes. The only hotel we stayed in that had devoted a separate, large bar to the World Cup so top marks for that. Nice outside pool with lots of seating. Good location; not right in the centre of town but close enough to walk to most of the sights or get an Uber for a short ride. Visit the West End for some good shops & bars ( 15 min walk, 5 min Uber). Henrys is a short walk from the hotel for a really nice breakfast or any other meal. Special thank you to Jacqueline who sorted two rooms exactly next door to each other - a big help when travelling as a family. Finally, we really enjoyed Texas. A lot greener than we imagined and lots to see & do. In particular, every police officer we spoke to was friendly, courteous & helpful. We'll be back one day.

The hotel is fully decorated for the World Cup and heavily promoting it, yet when I asked to watch a live match at the bar, the staff refused, claiming "legal reasons." To make things worse, they had no problem showing the games on previous days. It makes absolutely no sense to market a global event to your guests and then deny them the chance to watch it in the common areas. Utterly ridiculous and disappointing service.

I took a solo trip to Dallas over the weekend that lined up with the World Cup, so the staff was quite busy but very accommodating and helpful. The valet service was prompt and courteous. The front staff was friendly and always helpful.

During my stay the toilet stopped running water, and after the maintenance man tried to fix it he decided it was best to move into another room. I received a room upgrade in the process and was happy with the resolution, thank you.

We love our suite room 1101. The GYM excellence and we love the chilaquiles at breakfast

Killer location with some great sites to see within walking distance. The pool on the terrace was perfect for cooling off. The whole team from valet to pool to foh were all on point!

We love this hotel! It’s such a convenient location and the staff is wonderful. The rooms are not as up to date but the pool and atmosphere definitely make up for it!

Fantastic experience. The bar staff was friendly and well trained. Kevin at the front desk was superlative!

Our stay at the Fairmont Dallas was truly unforgettable! From the moment we arrived, the staff went above and beyond to make my daughter’s very first hotel experience magical.

They welcomed my 5-year-old daughter and my 1-year-old with balloons and teddy bears, and they called us “the royal family.” They even called my little girl “Princess Elena,” and she was absolutely glowing with excitement the entire time. She kept asking, “How do they know my name?!” 🥹 They truly made her feel like a real princess, and as a mom, that meant everything to me.

The rooms were spotless, the beds were incredibly comfortable, and the entire hotel felt warm, elegant, and relaxing. We also ordered room service, and the food was amazing — fresh, delicious, and delivered quickly.

The valet service was another highlight. Every time we were ready for our car, we would call ahead, and by the time we made it down to the lobby, our car was already there waiting for us. The convenience and customer service were top tier.

Overall, we had the most amazing experience, and we highly recommend everyone — especially families with children — to stay here. The staff truly knows how to make kids feel special and welcomed. Elena is already asking when we can come back again! 💕 Thank you for creating such beautiful memories for our family. We will definitely be back!

I very much like Fairmont Hotels, but this is not among the better ones. The hotel is simply tired-it definitely could use a remodeling. My room was large and had a good sized work area. The bathroom was small and very dated. The room lacked a sufficient number of outlets and was dark-there was no overhead light in the living area and there were not enough working lamps.

I will happily stay at other Fairmonts, but likely not this one.

My stay at the Fairmont Dallas was chaotic and deeply concerning from start to finish.
Upon arrival, I was told at the front desk that I had already checked out. I provided my government-issued ID and my reservation confirmation number, yet I waited nearly an hour only to be informed that my assigned room had been given to someone else. Eventually, I was issued a room.
The following day, two security officers came to my room and told me I should not be there. When I contacted the front desk, I was told they had been notified that I was hospitalized. I went to the front desk in person, where I was questioned loudly about my identity and asked to provide my ID—without the staff member initially identifying herself. She later stated her name was Rebecca, the manager. This interaction took place surrounded by two security officers, hotel employees, and passing guests, creating the impression that I was attempting identity fraud.
I was told that my bill needed to be paid in full immediately, which was done by my finance associate who was also attending the same conference. Later that evening, it was finally determined that there was another guest with the same name—an employee of the conference host—who was actually hospitalized and had a completely different confirmation number.
To be clear: I had already presented valid identification, my employer affiliation, and my reservation confirmation, none of which matched the hospitalized individual. It is difficult to understand how this confusion could not have been resolved without repeated disruptions, public confrontations, and unnecessary involvement of security.
The issues continued when my room key stopped working and I was once again told I had checked out, despite my scheduled checkout being the following day.
At checkout, I was charged inconsistently for two identical room service meals, with a $12 difference. I was told a tip had been added to one bill but not the other, even though I tipped in cash when the food was delivered. To their credit, the $12 discrepancy was eventually resolved.
I was also advised that I would receive a written apology letter from Rebecca and that the General Manager would personally reach out to make things right regarding the confusion and disruptions during my stay. To date, I have received neither a letter nor any communication from the General Manager.
Overall, this experience reflects a serious breakdown in communication, guest privacy, and basic reservation management. What should have been a routine hotel stay turned into a stressful and embarrassing experience that was never properly acknowledged or resolved.