De Keyser Hotel

het bed lag wel lekker, dus ondanks andere ongemakken wel goed kunnen slapen.

The location was central and easy to get to. The staff was very friendly and went out of their way to make us feel welcome. The common area looks well-maintained but our room was a letdown.

The location near the station

De locatie

Prima bedden, locatie, raam kan open

Dichtbij het Centraal Station; lekker ontbijt.

De locatie

De locatie was helemaal top, midden in het centrum en op loopafstand van de dierentuin. Het ontbijt was ok.

Apparently, I am not the only reviewer with issues, others date back over a year. I did not have a choice in the selection, it was selected by my travel agent and I notified her of some of the issues as well. So, my review will be lengthy, I apologize in advance. To the future prospective customers: THE ISSUES HAVE NOT BEEN SOLVED.
I was allowed to check in a couple hours early. I had only planned to drop my bags and head out for the day.
First, the room was like an ice box. Apparently, the heat needed to be turned on by the front desk after 3 pm. However, there was a space heater already in the room🤔. There was no fridge, but a space for it. The access panel under the tub was cracked open and no way to close it. There were only two bath-sized towels in the bathroom, apparently they are used for everything, but I saw a cart in the hallway with different sizes.
After I returned, there was still no heat and I discovered the window/door was cracked open, contributing to the abnormal chill. I stopped by the desk and “they turned on the heat.” I went back to the room, attempted to close the window, but the wind still howled thru it. I went back to the desk and was advised to meet the other employee at my room. I met her upstairs discussed the heat issue, she advised a technician could not come out (it’s a holiday weekend). I told her I could not sleep in such a frigid room with the wind howling. She moved me to another room, which was just as frigid. She indicated the heat was out everywhere. This room also already had a space heater, so I would take this to mean they knew of the problem or it doesn’t get that cold that space heaters were sufficient. Honestly, it was warmer in the hallway and I was tempted to sleep out there. I had to request a second quilt as well.
This room had a better view (not as quiet, but I would take street noise over howling wind).
It had a fridge that worked although I think the shelf inside belonged to a different fridge. This room also only had two bath-sized towels. You need one for the floor because the shower splashes all over the floor because for some reason in Europe, they only use half doors in the shower. The other towel is used for everything else: drying hands, after shower, etc.
This room did not have a kettle, which I found odd for Europe. I had to request it from the other room, the employee looked at me like I had two heads. But I needed it for my hot water bottle and hot tea to stay warm.
It appears they are slowly making upgrades, but some jobs were left unfinished. Such as the door locks/handles were replaced, but not painted.
The tub drains slower than the shower runs, before you know it, the water is ankle deep. Then there is a weird angle to the tub and it’s hard to maintain your balance getting out.
I saw the price for one of the two nights I stayed, almost 350 EU or $400 USD. ARE YOU KIDDING ME?!?! I would not have paid $75.
They do not enforce the “no smoking” policy or the “quiet hours.” I could smell smoke in the hallway and both nights other guests were banging around in the hallway and even in my door, which was last in the hallway.

Kwaliteit van het bed was dik oké.
Een extra hoofdkussen om s avonds nog een beetje te lezen zou niet overbodig zijn.

Location.

Location

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