Hilton Garden Inn Chicago Downtown South Loop

Hotels
Hilton Garden Inn
8.2 (836 reviews)
55 E 11th Street , Chicago , us

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Nice amenities
Cons:
Cleanliness issues
Long wait at check-in
Uncomfortable bedding

Categories

Cleanliness
7.03
Concerns regarding the cleanliness of the jacuzzi and common areas.
Service
9
Mostly friendly staff, though some service issues reported.
Location
9.54
Excellent location with easy access to transportation and nearby dining options.
Room Quality
7.99
Rooms were deemed acceptable but had issues with comfort and availability.
Amenities
7.52
Indoor pool and hot tub were appreciated, but service hours were limited.
Value for Money
7.48
Some reviews mentioned finding better options for the price elsewhere.
Food and Beverage
8.53
Positive remarks about the restaurant but not extensively reviewed.
Overall Experience
8.5
Mixed feedback, with a few positive highlights but also significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:35

Property Description

Luxurious Accommodation in Vibrant Chicago

Prime Location: Located just 1.1 km from DePaul University, Hilton Garden Inn Chicago Downtown South Loop offers a convenient stay near major attractions like the Field Museum of Natural History and the city centre.

Modern Amenities: Enjoy a comfortable stay with access to a fitness centre, private parking, a shared lounge, and a restaurant. Stay connected with free WiFi, room service, and a 24-hour front desk for your convenience.

Relaxing Retreat: Unwind on the sun terrace or make use of the on-site business centre and hot tub. Whether you're here for business or leisure, Hilton Garden Inn has everything you need for a memorable stay.

Book your stay at Hilton Garden Inn Chicago Downtown South Loop for an unforgettable experience in the heart of the Windy City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 65 per day.

Location

Guest Reviews

8.2
Based on 836 reviews
Cleanliness: 7.03
Service: 9
Location: 9.54
Room Quality: 7.99
Amenities: 7.52
Value for Money: 7.48
Food and Beverage: 8.53
Overall Experience: 8.5
M
Marcelo couple br
6
Durmi em uma estação de trem
Pros:

Quarto espaçoso, e local bem localizado.

Cons:

Hotel fica perto de uma linha de trem, barulho de trem passando o tempo todo. Se você busca conforto, não indico este hotel

2026-06-27 via Nuitee
L
live solo_traveller us
9
Pros:

Close to soldier field

Cons:

The curtains were so dirty stains all over. The pillow were flat

2026-06-24 via Nuitee
M
Mitchell couple us
3
It was disappointing. Many better options for the price
Pros:

Decent location downtown. Room was clean

Cons:

Room was much smaller than expected. I thought the place would be more luxurious based on photos. Staff is not very helpful. Felt overpriced for what you get

2026-06-21 via Nuitee
T
TOMOKO solo_traveller jp
6
Pros:

マコーミックでの学会に便利な立地だった。バス停、スーパー、施設周辺の飲食店が充実していた。

Cons:

夜に仕事をするのに部屋のメインライトが無かったので暗かった。デスクライトを追加してくれると言ってくれたが、届かなかった。

2026-06-18 via Nuitee
R
Rochelle solo_traveller us
7
2026-06-13 via Nuitee
E
Ebru solo_traveller us
7
2026-06-11 via Nuitee
A
April couple us
5
Don’t get the room I booked but location was amazing
Pros:

Nice location

Cons:

Staff just hands you the key without checking reservation

2026-06-10 via Nuitee
S
S975QQdavidc Business
2
Worst Hilton experience yet
Pros:

Almost nonexistent seating in lobby that was filled with piped in air fresher that smelled like they were covering up a smelly cab in NYC, so overpowering we had to leave, that and no seating. Valet service was horrendous and after waiting to get a room, they put us in the wrong room then would not give us the correct room because they gave it to someone else, could not say stay away from this property enough times

2026-06-09 via Tripadvisor
O
onyeka solo_traveller ng
8
It was interesting and remarkable experience
Pros:

Location was good. Rooms clean and nice although it was high rise. Unfortunately, there no free breakfast

Cons:

No free breakfast.
High rise floors

2026-06-03 via Nuitee
M
Mea couple us
10
I’d book again and recommend to friends and family.
Pros:

The view I had from the 29th floor. The corner room was lovely. The bed and the shower in the bathroom was lovely. All of the room cleaners deserve at least a 2.50 raise. The rooms were clean

Cons:

There wasn’t anything that I didn’t like about the property.

2026-05-27 via Nuitee
J
Jasmine couple us
8
Cons:

Unfortunately I had a terrible experience trying to get a room with Booking.com. The hotel was nice over the phone but could not find my reservation. Booking should have taken care of this after multiple calls and concerns, but they did not :(. I really wanted to stay here. The hotel front desk was accommodating it was all on booking.com that I had issues.

2026-05-27 via Nuitee
R
Rodriguez solo_traveller us
10
Pros:

Everything

Cons:

Liked everything

2026-05-26 via Nuitee
O
Oleh solo_traveller ua
10
2026-05-24 via Nuitee
D
Diane solo_traveller us
9
Pros:

Location
Room view

Cons:

Pretty expensive!

2026-05-20 via Nuitee
D
Doug solo_traveller us
8
Pros:

Great location.

Cons:

Way to expensive for what you get. No breakfast. Cold pool. Noisy at night.

2026-05-07 via Nuitee
M
Mark solo_traveller us
9
2026-05-01 via Nuitee
H
Hellas family_with_children nl
8
prima
Pros:

South loop is prima locatie. Zowel naar downtown als naar buitenwijken. Eten en drinken in de buurt. Veilig.

Cons:

Alleen (duur) valet parkeren, als je de buurt niet kent lastig uitzoeken waar je dan kunt parkeren.

2026-05-01 via Nuitee
S
Sayonara couple us
9
2026-04-30 via Nuitee
A
Alberto couple us
8
2026-04-25 via Nuitee
A
Ana Beatriz solo_traveller br
10
2026-04-21 via Nuitee