Hilton Garden Inn Chicago Downtown South Loop

Hotels
•
Hilton Garden Inn
8.2 (796 reviews)
55 E 11th Street , Chicago , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Nice amenities
Cons:
Cleanliness issues
Long wait at check-in
Uncomfortable bedding

Categories

Cleanliness
7.03
Concerns regarding the cleanliness of the jacuzzi and common areas.
Service
9
Mostly friendly staff, though some service issues reported.
Location
9.54
Excellent location with easy access to transportation and nearby dining options.
Room Quality
7.99
Rooms were deemed acceptable but had issues with comfort and availability.
Amenities
7.52
Indoor pool and hot tub were appreciated, but service hours were limited.
Value for Money
7.48
Some reviews mentioned finding better options for the price elsewhere.
Food and Beverage
8.53
Positive remarks about the restaurant but not extensively reviewed.
Overall Experience
8.5
Mixed feedback, with a few positive highlights but also significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:35

Property Description

Luxurious Accommodation in Vibrant Chicago

Prime Location: Located just 1.1 km from DePaul University, Hilton Garden Inn Chicago Downtown South Loop offers a convenient stay near major attractions like the Field Museum of Natural History and the city centre.

Modern Amenities: Enjoy a comfortable stay with access to a fitness centre, private parking, a shared lounge, and a restaurant. Stay connected with free WiFi, room service, and a 24-hour front desk for your convenience.

Relaxing Retreat: Unwind on the sun terrace or make use of the on-site business centre and hot tub. Whether you're here for business or leisure, Hilton Garden Inn has everything you need for a memorable stay.

Book your stay at Hilton Garden Inn Chicago Downtown South Loop for an unforgettable experience in the heart of the Windy City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 65 per day.

Location

Guest Reviews

8.2
Based on 796 reviews
Cleanliness: 7.03
Service: 9
Location: 9.54
Room Quality: 7.99
Amenities: 7.52
Value for Money: 7.48
Food and Beverage: 8.53
Overall Experience: 8.5
L
Latoya • couple • us
6
2026-02-12 • via Nuitee
J
Jason • couple • us
10
2026-02-11 • via Nuitee
A
Anteliz • couple • us
10
2026-01-27 • via Nuitee
A
Andy • family_with_children • us
10
Stayed one night, no complaints, would stay here again
Pros:

Clean hotel, friendly staff, valet parking was nice and easy, great location

2026-01-25 • via Nuitee
A
Anthony • couple • us
3
Meh
Pros:

Its pretty close to the aquarium

Cons:

The shower leaked and woke you up at night because the water would hit the metal seemingly at random. the bed felt like plastic and parking is almost as expensive as the room. There is free breakfast at this location but funny enough the Hilton Garden Inn wasn't welcome there since there are two hotels here.

2026-01-25 • via Nuitee
S
Susan • couple • us
10
Facilities were great.
Pros:

Close to great restaurants and the federal building.

Cons:

Parking was too expensive and not breakfast included.

2026-01-25 • via Nuitee
P
Phone • couple • us
9
2026-01-23 • via Nuitee
C
childs • couple • us
10
2026-01-21 • via Nuitee
A
Amanda • family_with_children • us
3
Pros:

The location.

Cons:

MULTIPLE times my key card did not work. No one ever came into my room to clean it. Also, when we would call the front desk it would take hours for our request to be completed. I would not stay there again. The elevators close way too quickly.

2026-01-19 • via Nuitee
J
Jada • couple • us
1
Horrible.
Pros:

Nothing horrible staff.

Cons:

Was told I would get a refund from having no ac in the room and no one came to fix it for us. Have been waiting over three months for a refund but everytime I call they never get to the bottom of giving me the refund THEY SAID THEY WOULD GIVE ME. They have huge attitudes and act like they are better than everyone and after trying to call again today to try to get my refund they hang up in my face once I say the work refund.

2026-01-19 • via Nuitee
A
Almond • couple • us
10
2026-01-19 • via Nuitee
A
Amber • couple • us
8
Fairly enjoyed my stay here
Pros:

Friendly staff, easy check in, good location
Staff was kind enough to hold bags until our train departure after check out.
Enjoyed the dining restaurant inside of the hotel.

Cons:

Complimentary breakfast not available

2026-01-19 • via Nuitee
S
Simon • family_with_children • ch
7
2026-01-19 • via Nuitee
A
Andreas • solo_traveller • se
7
Pros:

Spacious room with nice view. Good beds.

Cons:

The aircon could not match the current heatwave. Hence a lot of noice but still very warm room = hard to sleep. Gym with no aircon (30c+ degrees)

2026-01-19 • via Nuitee
A
Addison • couple • us
7
Very nice, will come back, just not what I was expecting from my reservations.
Pros:

I loved how nice the staff was and helpful during my stay. The room I got was very clean and I enjoyed it, but just wasn’t what I was expecting.

Cons:

I paid for a corner room, told me on my reservations I was paying extra for a corner room. When I got there I got a room that face another building so I didn’t even get a view of anything, only people’s windows from the building across.

2026-01-19 • via Nuitee
V
Vicki • couple • us
6
Pros:

Location

Cons:

Bathroom faucet leaked
I had an extremely difficult time getting a room!

2026-01-19 • via Nuitee
D
Diane • family_with_children • us
8
I would stay there again.
Pros:

Breakfast was not included. We ate at the restaurant inside the hotel. The food was good

Cons:

The staff didn't keep the towels stocked at the pool.

2026-01-19 • via Nuitee
Z
Zariah • couple • us
10
2026-01-19 • via Nuitee
Z
Zildjan • couple • us
8
2026-01-19 • via Nuitee
C
Catie • couple • us
10
2026-01-18 • via Nuitee