Hyatt Regency Boston

I had an excellent stay at Hyatt Regency Boston from July 19–30 and would like to recognize the exceptional service of Concierge team members Stephan and Anthony. Anthony kindly helped me keep track of a delayed package, and even after I checked out, Stephan went above and beyond by printing the shipping label and handing my package to my scheduled courier. Their kindness, professionalism and dedication are truly commendable. They are wonderful representatives of Hyatt and deserve special recognition.

The hotel room layout/size, restaurant, and location were wonderful. The room was tired, with veneers falling/fallen off -- in clear need of a reno. In my particular case the room internet cut in and out, though I remained connected to the network. There wasn't any on-property support and I wasn't in the mood to negotiate with the third-party providing the service. The wifi in the public spaces, though, was solid. An OK hotel, but not up to the Hyatt Regency standard in my experience. Tons of airline crew so margins maybe too low to keep the property well maintained?? Felt underinvested, despite some clear strengths. A shame.

Great hotel, right in the middle of the city with great transportation options. Although we have gone to most places just by walking.
Great spacious rooms. Nice breakfast.
Enjoyed our stay.

Another great stay at this fantastic hotel. Stay there years ago with my wife, and this time we brought our children and it was as great as we remember, if not better. The hotel and rooms were very clean, modern, and spacious, and all of the staff from the front desk to the restaurant, and everyone else were so friendly and accommodating. The location is also very prime for the theater and business districts and are very close to many of the popular tourist attractions. We will definitely return in. The future

Great location surrounded by restaurants, however, the hotel restaurant and bar service was exceptional. Clean and the noise level was perfect! The staff is extremely friendly and the service was incredible.

We chose the Hyatt Regency Boston for a special birthday stay and were excited to enjoy a Junior Suite through a Hyatt Globalist Guest of Honor benefit. Unfortunately, while the people who work at this hotel were outstanding, the property itself fell well short of expectations.

Before discussing the hotel, I want to recognize the staff because they deserve it. Every employee we encountered, from the front desk to the wait-staff in the restaurant to other team members throughout our stay, was genuinely warm, welcoming, and eager to help. As an example, we asked whether it might be possible to change rooms after realizing our Junior Suite wasn't what we had hoped for, and although the hotel was completely sold out, the staff couldn't have handled the situation more graciously. They couldn't change the room, but they did everything they reasonably could to improve our experience, and I left genuinely impressed by their professionalism and kindness.

Unfortunately, the property itself is a different story.

The hotel feels like a large convention property that has prioritized capacity and efficiency over comfort, character, and guest experience.

Our Junior Suite was spacious, but it felt surprisingly cheap, sparse, and institutional rather than comfortable or upscale. The carpet was worn, the walls had visible scuff marks, and the furnishings appeared selected more for durability than guest comfort. The walls were largely bare, and despite the generous square footage there was no dresser, no meaningful drawer storage, no desk, tiny night-stands, and no substantial table. Aside from two uncomfortable chairs, there was little that invited you to relax or spend time in the room.

The bathroom reinforced that impression. Exposed plumbing, harsh fluorescent lighting, and a basic shower created an atmosphere that felt more institutional or hospital-like than welcoming. These details, combined with the dated finishes throughout the room, made the suite feel far less refined than we expected.

The in-room technology also felt behind the times. The television offered numerous pay-per-view options but did not allow guests to sign into personal streaming services or cast personal content.

What disappointed us most was not any single issue, but the cumulative feeling that very little thought had gone into creating a warm, comfortable, or memorable guest experience. The room felt designed to house guests, not to welcome them. We had just come from a stay at a boutique hotel in Providence where every detail felt intentional and inviting. The contrast made this property feel even more impersonal.

My disappointment is with the building, the rooms, and the overall design—not with the employees. In fact, the staff were truly the highlight of our stay. Their warmth and professionalism deserved a much better hotel to represent.

If you're attending a convention or simply need a centrally located place to sleep, this hotel may meet your needs. But if you're celebrating a special occasion or looking for warmth, charm, thoughtful design, and a hotel that feels like part of the destination rather than simply a place to spend the night, I would recommend looking elsewhere.

Several basic bathroom amenities that should normally have been provided were missing and were only brought to the room after we specifically asked the staff.

The flooring in the room is old, visibly dirty, and heavily stained. I did not feel comfortable walking barefoot and had to repeatedly request slippers. Considering the hotel’s advertised standard, the condition of the flooring is completely unacceptable. Given how dirty it is, I am also concerned that it may negatively affect the air quality in the room.

Overall, the hotel barely qualifies as a four-star property by American standards. In general, hotel standards in the United States often seem noticeably lower than those in many other countries, and unfortunately, this hotel is another example of that.

Location was great. Beds are so uncomfortable. Shower water was luke warm. Dont expect to use WIFI it was awful. Room temp did not get below 70 even after maintence came. I stepped in stool on the floor (yes, poop), and our shower was dirty as well as the floors with other items, on arrival.

Was an ok hotel. Good location for exploring the city and the mbta stop is really close. Rest was just ok really. Got annoyed that had to get a lift from the first floor to the reception floor and then get another lift up to the room. Coffee place/ bar was ok but better off using something outside the hotel. Didn’t use the restaurant so can’t comment. Did ask at reception quickest way to Macy’s as I was sure there was a connection to hotel. They told me to go and ask the concierge on first floor (yes go and get left down for that) strange I did see on day I was leaving that on the reception floor there’s a lift there that connects to Macy’s. I would say the concierge was incredibly helpful to me when I was off to Harvard supplying me with directions and maps.

Nice room but for $367 I thought it would be nice if there wasn’t a hole in the wall in the bathroom. Also you can text the desk but they take 90 minutes to respond

Flying visit to this hotel for a 1 night stay whilst in the city for the Football.
All staff we spoke to were very polite and helpful. Room was spot on very spacious. Nice clean bathroom also. A very good location.

Would stay again.

It was perfect stay in the Hyatt. Superb location in downtown, lot of restaurants and shops close, Chinatown also very close... and very nice staff like Abdel and Yousra.

The location is perfect, and all is within walking distance. The bar and restaurant had great drinks and good food after hours.

The hotel was in a great location. Walkable to most places you’d be visiting Boston for. The staff was amazing! Our rooms were ready early and we were very grateful after traveling. The rooms were really good size and the beds were comfortable. I highly recommend staying here if you’re looking for a great stay in Boston.

One of our favorite places to stay in Boston! Fantastic location, convenient parking, wonderful staff-- no doubt that we will be back!

Great location in the Theater District. Modern, clean rooms. Friendly, helpful staff at check-in. Avenue One restaurant staff, service and food is very good. What ruined what otherwise would have been an excellent experience was that the Bar closes earlier than advertised and bartender was quite rude.

The hotel was so clean and the staff was very welcoming and friendly! We received a complimentary clam chowder that was actually so good! The noise level was negligible despite the hotel being almost full! The fitness center was clean and for a hotel gym, fairly well stocked with equipment. We did not use the pool, but from what I could see it was also very clean! The location was also great! Boston is a very walkable city as it is, but we walked to Faneuil Hall and Quincy Market, the Public Garden and Boston Common, Newbury Street, and the TD Garden! Highly recommend this hotel.

The hotel’s location is fantastic, with most of the major must-see places within walking distance. The rooms were clean and offered a great view of the city. The rates were also quite affordable, especially compared to other hotels with higher prices. The staff was friendly and accommodating as well!

Excellent hotel with spacious room options and superb location with walking distance to South Station, Boston Common, Quincy et.al. Solid service standards. Restaurant Menu could be more exhaustive. Was my second stay and loved it both times.

The Hyatt Regency was clean, reasonably priced and was centrally located within easy walking distance of major attractions. The staff was very helpful and friendly. The food was very good. We were there with family and had all had a great experience. I would highly recommend.