Temptation Cancun Resort All Inclusive - Adults Only

Updating last review. Regarding Charging

Lady she was taking care of fantasy menu. Booking. Scam Us

This is an UPDATED REVIEW from our trip 6 weeks ago. We just returned from a repeat trip and WOW, what a difference a month can make.

First the good, then please read further.
Butlers Ivan and Shadia
Bartenders
Romanza restaurant with chef Noel
Entertainment

6 WEEKS AGO - Pool vibe was dead due to very COLD WATER.

Temptation needs to wake up! Known for the best pool parties anywhere, it is weirdly off with very cold water in both the Sexy Pool and Floor 7 rooftop pool. When you are a “Pool Centric” resort, it should not be any mystery how to let people enjoy themselves. Nobody is in the water mingling when it is cold water. Nobody wants to participate in the games. The Playmakers are struggling to get people involved. If the water was warm, you would have everyone in the water hanging out and socializing. We were here in December and late January. Same disappointment both times. And we have been Premier members for many years. When we ask around about what has happened, we keep getting the same response. New CEO. Maybe that person needs to get in a cold pool and see how much fun it is. Since the marketing is aimed at the toptional pool party vibe, fix this already.

MARCH, 2026 UPDATE
Pool Vibe is BACK! Water is warm, weather ideal, crowds were back with a familiar feel. The Playmakers did a great job getting the crowd into "IT" and having a good time. The rooftop pool even had nice chill music playing at volume you could actually hear if you needed a break from the Sexy Pool. The evening entertainment was creative with new wardrobes and routines. The dining was the best yet. Thank you Noel and Giovanni and team Romanza. The attitude and perceived moral of the staff was excellent as well. One thing I have always appreciated about this property and both Desire properties, is the staffing levels are never lacking. Every department seems to be staffed well. No waiting for anything. And that is not something we have found at even so-called 5* all-inclusives.

I recently was at Temptation Resort and had an amazing time even though I was having some mobility issues. Please do go if this is an issue with you also!
From the minute I walked into the resort I was given help by putting me in a room that was closer to the sexy pool. The security kept an eye on me to assist in getting in and out of the pool. Yell out to Alejandro and Omar of security, Next Giovani and Digby were fantastic with checking on me daily to make sure I was doing ok. Digby I cant thank you enough for watching for me at Bash every night to set up a chair in a good spot so that I'd have a good view of the show.
As for other staff shout out to Dulce in the Spa who gave me one of the best relaxing massages I've had there.(I'll be back) Lili with the towel service was excellent with making sure I had a close lounger available for me and my friend every day. Thank you Lili! At the Premiere bar all of the staff is excellent. Hats off to Adin as he was super attentive to us! Lastly I would highly recommend our amazing butler Mario. He was checking in and chatting with s everyday. He was personable and we truly enjoyed his ability to get things done! We'll request him every time! Thank Temptation staff for making my vacation the best it could be!

We had probably the best vacation ever at temptations resort! The food, staff and overall vibe of the resort was amazing! All the guests were so laid back and friendly. Only down fall was the weather was a bit cool. Fortunately after 6 weeks we’re are headed back for a “redo”🤣🤣

Temptation has become a money grab over the years. Everything is an extra charge. Timeshare presentation is forced on you. Management is over estimating the value they give clients. And they are overcharging current members. You can buy the members vacation with more benefits on expedia for less than members pay
Staff is still excellent and people are very friendly around the pool. Food is mediocre (at least you don't get sick mostly) Noise from Bash can be heard until 3am, don't plan on getting any sleep.

As a Premier Member who purchased a 350 night contract in early 2024, I feel obligated to share our most recent experience because it was completely different from what we were sold and what we experienced on earlier visits.

We have stayed at Temptation three times since purchasing our membership, but this last trip was deeply disappointing.

First, we did not receive the Jacuzzi Plush category room we booked. Instead we were placed in room 7340, which felt like a significant downgrade. The tub was small and couldn’t comfortably fit two people, there was very little privacy, and the room was located directly in front of vendors and the jetski stand. This was absolutely not the experience we paid for or expected.

The room itself had major plumbing issues. The toilet clogged repeatedly to the point we stopped using it entirely and began walking to the restroom near the quiet pool. Maintenance had to be called twice. When the manager and technician finally came, the interaction made us feel as if we were the problem. If four squares of toilet paper clog a toilet, the issue is clearly with the plumbing system, not the guests.

The food quality has also noticeably declined. Buffet items were extremely salty and tasted processed or reheated. The fruit was soggy, Romanzas dishes were watered down and lacked flavor, and many of the sauces had no depth at all. The only restaurant that remained consistently good was Seaflirt, but even there the options were limited. After a few days of repeating the same items, it became clear the overall food program is not what it used to be.

What made the experience worse was the attitude from staff when we raised concerns about the room assignment. Instead of being helpful, we were met with eye rolls and dismissive behavior. At one point we overheard a staff member say in Spanish “complainers on vacation.” We speak Spanish, so hearing that level of disrespect was shocking. If our original room category was unavailable due to construction, we should have been told upfront rather than quietly placed somewhere inferior.

Another frustrating experience was the sales “update” presentation. At check in we clearly declined multiple times. The Premier Lounge staff told us it was just a quick general update and could be done at our table, but instead we were taken to the sales office and given the exact high pressure pitch we specifically asked to avoid. After wasting an hour listening to what felt like two used car salesmen scribbling numbers on a yellow pad, we realized it was simply another attempt to upsell our contract with nothing new being offered. Once we declined, the tone immediately shifted and we were told, “there’s nothing I can do to earn your business today.” That statement honestly summed up the entire experience.

Thankfully we had planned to split our trip with several nights at Pearl, and the difference between the two properties was night and day. At Pearl the food was outstanding, the staff were attentive and respectful, and we felt like valued guests the entire time. There was no constant pressure to upgrade or attend sales presentations.

Even during check out at Pearl we spoke with multiple guests who had also come from Temptation and shared similar experiences. At least two couples who arrived the same day said they would never return to TTR either.

We invested in a 350 night contract because we believed in the Temptation brand. Unfortunately, based on this trip, the resort has lost our trust and likely our future business.

I sincerely hope management takes this feedback seriously because what we experienced was not the level of service or quality that Premier members were promised.

We went to Temptation in February and it was a great time. We have been on the summer but never during February. The pools were warm and the staff was fantastic. Giovanni and Carlos at the pool are simply the best. They go out of there way for every customer, we had a cabana each day and they made our trip fantastic.
We have a couples sensual massage from Jessica and Luis and they were professional and amazing. It was so good that we booked another massage for the following day. Orqui also works at the spa and she makes sure you are comfortable on the sauna's and cold plunge, she is a bright light and does a fantastic job.
Sutra is a our favorite restaurant and it did not disappoint this trip either. Italian and Sea Flirt are also good places. Amore's is great for breakfast and lunch, Nestor did a great job keeping our glasses full and has a lot of great knowledge about fun things to do. The playmakers are all fantastic, Diego/Redbull came and talked to us a few times throughout our stay to make sure we were having fun, again it was a fantastic trip and we look forward to coming back soon. We have read and heard about the changes but we didn't notice much of a difference. The food seemed to be a little better and the staff is always great. We are not members so we can't write about the changes but we had a blast and meet a lot of fun new friends.

It was pretty dead when I was there Feb 3-6. Nothing like the last time I was there about 8 months prior. The vibe has definitely changed along with alot of the rules and Playmakers and people that worked there.

STOP MARKETING THIS HOTEL AS A GENERIC “ADULTS ONLY PART RESORT.” It is not. In reality, it functions far more like A SWINGER-FOCUSED HOTEL, and that crucial detail is nowhere clearly stated in the description.

This hotel needs to be honest about what it actually is.

We booked as two friends expecting a fun, energetic, social atmosphere with a younger crowd. Instead, the environment was overwhelmingly couple-focused and heavily centered around a sexually charged, swinger-oriented dynamic. Most guests appeared to be 40+, and the overall vibe was nothing like what most people would reasonably expect from a typical party destination.

We felt genuinely uncomfortable throughout our stay. The social energy was not inclusive or youthful; it felt niche, closed-off, and clearly tailored to middle-aged couples seeking sexual experiences. This is not a minor detail — it defines the entire property. If the hotel were transparent about primarily catering to a swinger/lifestyle crowd, we would never have booked. The lack of clarity feels intentional and extremely misleading.

To make matters worse, the staff seemed detached and uninterested. Communication was minimal, and we did not feel welcomed or supported at any point. No one made any effort to check on us or ensure we were comfortable. At night, the staff appeared to vanish entirely, creating the impression that guest experience and safety were not a priority.

This is not a mainstream party hotel. It caters to a very specific lifestyle crowd, and that should be clearly communicated upfront. If you are looking for a fun, youthful, social vacation with friends, this is not the place.

Do your research and do not rely on the branding alone. Guests deserve full transparency about the environment they are booking into.

We went for Valentine's Day my wife and myself thanks to their amazing premier Butler staff to name a few Azul nacho Mel and Alex went out of their way and above and beyond every minute of every day to make the experience extra special for my wife these people are so gracious and humble as well as hard-working and diligent professionals

Food and beverage would like to acknowledge Ivan and dolce from the buffet Israel and Jorge of the seaflurt
The manager from sutra used around the romanza he is one of our favorites I just can't remember his name
From the pool bartenders you have Giovanni Carlos
Pool concierge Lily most amazing
All of these people are top notch and their position and their profession they go out of their way to make you feel like family and home everyone is so friendly and welcoming you can't have a bad time at this resort
Playmakers
Cowboy mag there are 10 others I can't remember their names but every one of them took time to make us feel welcome invite us to their games and the different events
I can't say enough about temptations now amazing it is
THIS PLACE IS A MUST VISIT AT LEAST ONCE

We went for our fourth trip last week and had so much fun. Our butler Alex was very helpful and attentive, our bartenders Adan, Gerry, and Matias at the premier bar were so sweet and the drinks were fantastic. Our server Hugo at Sea Flirt was on point and the food there was the best of our trip. Food quality was really the part of the trip we noticed the biggest negative change since our last trip a few years ago, it has gone down significantly. My fish was undercooked and bland at SHE, overcooked and bland at Flame, and very salty and overly fishy at Romanza. The room service was terrible food. The veggie burger was a wet, soggy, white and orange mush on a bun. The veggie burrito was just cheese with zucchini and carrots and lettuce in it. No beans, no pico, no avocado, no rice. Sky bar on the roof was our go to spot for years for lunch but when we went on Monday the 16th the bartender seemed annoyed by us asking for drinks and the servers barely stopped by. The peach pizza which mentioned figs and goat cheese came out as a regular pizza with peaches on it. We stuck with the grill by the pool after that which was solid. The restaurants also feel a little cafeteria vibes, very loud and open and easy cleanup, which I get, but when they're asking you to drop money on upgrades for steak and wine it might be nice to have a table cloth and be able to hear the person across from you. Putting some things in there to absorb the sound instead of having it bounce off of the walls and ceiling. The playmakers at the pool were great, they really do try to make it fun for everyone. The music volume wasn't too quiet like I've seen with some reviews, it seemed normal volume. The party at the pool was still there but they could use some added security to watch for pictures and video and such. The idea that we need to report it but then look around and see no one to report it to without getting out and walking around to find the one security person. I do also miss the little things like the towel art on the bed from housekeeping, that was always fun to come back to a little animal.

Amazing service at temptations. Nestor, Oscar, Dulce were great People, always on top of us making sure we are happy and full and leaving the restaurant satisfied! 100% recommended.

Always have a great experience with are time at Temptation. Very friendly and helpful staff.

From the minute we arrived, to the day we left was always a pleasure to be , from staff to management , all give 100% to make sure your stay is memorable , our yearly visit this time was , we bought a premier members package , so much hate about the place recently is nothing but just new changes implemented to make sure your purchase is right for you ,

Staff , where do I start , there was so many , Mario our butler. Always went above & beyond to keep us in the loop of daily activities and if we needed anything at all , he was very attentive and nothing was too much for him, thank you .

Giovanni from f&b , wow ! What a guy , he was fantastic, don’t ever change ! Beautiful soul.

Lily & Mike from pool side , always remembered our name and always pleasant , always stopped for a chat to ask if there was anything we needed.

Jones & Jesus from sutra , how amazing are these guys , nothing was too much , catered to every need , including a shawl on the days the AC was a little chilly , nice little touch

Jose from quiet pool bar of a night , he was just amazing , had many nights with this guy , he was so friendly and attentive , we always made it our stop before Bash , such a hard working family guy who makes the most amazing cocktails , and always made sure your glass was never empty , this guy deserves a promotion

Amazing & Top notch! Excellent 5 Star Resort. I love the rooms, accommodations, and the fantastic food selection changing day to day. and … the endless poolside and evening entertainment. Beautiful Ocean views Whether your single or going as a couple, you will love ❤️❤️❤️

What was originally sold as an exclusive, value-protecting membership has steadily turned into a frustrating cycle of benefit reductions, major price hikes, and constant moving of the goalposts.

Here are the ongoing issues members are dealing with:
• Room categories being changed or renamed, making it difficult or impossible to book the exact room level you originally purchased into
• Massive rate increases year after year, far beyond any reasonable inflation or Mexico CPI adjustments
• Member benefits quietly reduced or removed, with little to no transparency
• A noticeable decline in food and beverage quality compared to prior years
• Call center and member services that are shockingly inconsistent, slow, and often unhelpful
• Constant “restructuring” and vague messaging instead of real accountability

What makes it worse is the communication. Leadership posts long statements about “long-term sustainability” and asks members to be patient, but offers no concrete solutions, no restored value, and no meaningful reversals of the changes members are disappointed with.

The online feedback in member communities and on TripAdvisor speaks for itself — this is not just “rumors.” These are repeated, documented experiences.

At this point, Premier feels less like a loyalty program and more like a bait-and-switch, where the product you bought into is slowly being rewritten after the fact.

Temptation Cancun Resort was a wonderful experience. The facilities were very clean, the staff was very attentive and friendly. The food was delicious and the party was hopping in the party pool. Highly recommend if you are seeking and adult party vacation.

Temptation never disappoints. When looking for a party atmosphere that drips with sexiness, this is the spot. I would like to recognize some of the staff for making the experience especially memorable. Our waiters Jones from Sutra and Ivan for breakfast at Amores were exceptional. Also want to recognize Gloria who makes the omelettes…she knew my order and made it delicious. At the pool, Natali kept the drinks coming and kept us hydrated with water too. Her smile shined and really appreciated her friendly personality.
The playmakers always make you feel special and Cowboy, Wild, Chocolate, Mojito and Deli were especially memorable.
In addition to the staff at Temptation it is all the awesome people who visit that make this place so unique and special. This was our 3rd visit and we can’t wait for our 4th.

What a wonderful time! The staff went out of their way to make us feel welcome and special. We loved the party atmosphere and the people are great.

The playmakers were sexy and fun! We loved Wild, Cowboy, Mojito, Chocolate, Delhi, Daniel and Raphael.

Our servers were magnificent as well! Khris Jones at Sutra is AMAZING and is one of our favorite people. His service is top notch. Ivan at Amores is also the best! He greeted us every morning for breakfast and made sure we had everything we needed.

Natali, and Benjamin kept us happy at the pool

Our bartenders at Bash were awesome! Especially Jose and Freddy

Others that made our trip memorable were
Server Miguel and omlette lady Gloria

We loved our whole experience. We would highly recommend this place and we can’t wait to go back!