The Capitol Hotel Downtown, an Ascend Collection Hotel

Hotels
Ascend Collection
7.6 (1022 reviews)
711 Union Street , Nashville , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness concerns
Overpriced for quality

Categories

Cleanliness
6.85
Some reviews indicated cleanliness issues with dirty rooms and bedding.
Service
8.85
Multiple reviews praised staff for being friendly and helpful.
Location
8.85
Central location appreciated for convenience to downtown attractions.
Room Quality
7.35
Rooms were updated but some noise issues were reported.
Amenities
7.35
Valet service is available but some amenities could improve.
Value for Money
7.35
Perceived as slightly overpriced for the quality of the property.
Food and Beverage
6.35
Food quality received criticism, with limited variety noted.
Overall Experience
7.85
A decent overall stay despite some issues; many guests would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:36

Property Description

Convenient Location

The Capitol Hotel Downtown, Ascend Hotel Collection is centrally located in Nashville, just minutes away from popular attractions like the Music City Convention Center and Nissan Stadium.

Comfortable Accommodations

Guest rooms at The Capitol Hotel Downtown offer a cozy retreat with amenities such as cable TV, coffee-making facilities, and work desks, ensuring a relaxing stay for all guests.

Modern Amenities

Enjoy complimentary WiFi access throughout the hotel, along with the convenience of a bar and bistro on-site, perfect for unwinding after a day of exploring the vibrant city of Nashville.

Book your stay at The Capitol Hotel Downtown, Ascend Hotel Collection now and experience the perfect blend of comfort and convenience in the heart of Nashville!

Important information:

Guests under the age of 21 can only check in with a parent or official guardian.

Please note only one vehicle is permitted per registered guest.

Motorcycles can be accommodated for an additional fee. Contact hotel for details.

Please note over-sized vehicles cannot be accommodated.

Guestrooms are accessed via exterior hall.

Smoking is not permitted at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 1022 reviews
Cleanliness: 6.85
Service: 8.85
Location: 8.85
Room Quality: 7.35
Amenities: 7.35
Value for Money: 7.35
Food and Beverage: 6.35
Overall Experience: 7.85
M
Mary couple us
8
Best valet rates downtown
Pros:

Very nice staff

Cons:

Dated hallways but my room was clean and modern

2026-09-02 via Nuitee
S
Scott couple us
4
I ended up going somewhere else because of cleanliness.
Pros:

Location

Cons:

Bed was not clean, it had something all over the sheets.

2026-08-28 via Nuitee
T
trista couple us
6
Pros:

Location

Cons:

Bed, lack of room amenities, lack of value

2026-08-27 via Nuitee
J
Joan couple us
10
2026-08-25 via Nuitee
N
Nancy couple us
10
2026-08-25 via Nuitee
G
Gianluca solo_traveller it
4
Troppo caro per i servizi che danno Lo sconsiglio. Fate attenzione al parcheggio che è a pagamento e costa una follia
Pros:

L’unica cosa positiva è la posizione.

Cons:

Struttura vecchia da due stelle.

2026-08-21 via Nuitee
D
Daffre' solo_traveller it
5
Pros:

La struttura è vecchia nn è un 4 stelle....lobby misera nn c'è servizio...entrata alle camere, mediante ascensore dal parcheggio 2 stelle nn di piu

2026-08-20 via Nuitee
N
Neves couple us
3
Choose another spot. Not worth your $$$$
Pros:

Easy to check in and the use of an app to call the valet to get our car was convenient when we were leaving our room or when we were on our way out for the day.

Cons:

Parking was only provided via Valet which was quite expensiveas it cost per day (probably not compared to other garages) however, given that it was not included with the price we paid for the hotel, was quite disappointing. Likewise, two days in a row we allowed for our room to get turned over and have housekeeping fix the room up and the most that was done was towels were removed from our bathroom which were on the floor and the trash wasn't even taken out.
Pillows were very small and were not standard size pillows, so that was also a disappointment.

2026-08-20 via Nuitee
E
Evie couple gb
8
2026-08-20 via Nuitee
L
Londoño couple co
5
Pros:

Está muy bien ubicado en la ciudad.

Cons:

Falta algo de aseo en las habitaciones.

2026-08-19 via Nuitee
J
James couple au
8
2026-08-19 via Nuitee
M
Michael solo_traveller us
8
2026-08-18 via Nuitee
J
Jesse solo_traveller us
10
Pros:

Location

Cons:

The bed was super noisy and very uncomfortable

2026-08-14 via Nuitee
R
Russell solo_traveller au
8
2026-08-14 via Nuitee
J
Julia family_with_children us
7
It was fine. Not sure I would stay again.
Pros:

Location, breakfast

Cons:

The rooms are very tight. Bathroom is small

2026-08-13 via Nuitee
M
Marco couple it
5
Ok per qualche giorno ma sovraprezzato per il servizio
Pros:

La posizione è buona rispetto al centro cittadino dove si sviluppa la vita notturna

Cons:

Non rispondono al telefono dalla reception, non hanno rifatto la camera alla mattina ma hanno provato ad accedere alla stanza nel tardo pomeriggio, ho dimenticato un oggetto nella stanza e per tornarlo a prendere non hanno mai risposto al telefono nè ai messaggi su Booking. La colazione era a buffet ma con pochissima scelta e varietà

2026-08-12 via Nuitee
A
Ashley couple us
5
Disappointing.
Pros:

Staff was nice

Cons:

When booking, it stated new updated king bedrooms. Our room did not match the images. Our bed was super squeaky and uncomfortable. We also didn’t know our room entrance would be outside.

2026-08-10 via Nuitee
L
Lauren couple us
4
2026-08-10 via Nuitee
B
Brent solo_traveller us
8
Pros:

Location to my needs.

Cons:

No gravy for "biscuits and gravy " on the breakfast buffet

2026-08-06 via Nuitee
A
Ashley couple us
10
2026-08-03 via Nuitee