The Capitol Hotel Downtown, an Ascend Collection Hotel

Hotels
•
Ascend Collection
7.6 (941 reviews)
711 Union Street , Nashville , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness concerns
Overpriced for quality

Categories

Cleanliness
6.85
Some reviews indicated cleanliness issues with dirty rooms and bedding.
Service
8.85
Multiple reviews praised staff for being friendly and helpful.
Location
8.85
Central location appreciated for convenience to downtown attractions.
Room Quality
7.35
Rooms were updated but some noise issues were reported.
Amenities
7.35
Valet service is available but some amenities could improve.
Value for Money
7.35
Perceived as slightly overpriced for the quality of the property.
Food and Beverage
6.35
Food quality received criticism, with limited variety noted.
Overall Experience
7.85
A decent overall stay despite some issues; many guests would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:36

Property Description

Convenient Location

The Capitol Hotel Downtown, Ascend Hotel Collection is centrally located in Nashville, just minutes away from popular attractions like the Music City Convention Center and Nissan Stadium.

Comfortable Accommodations

Guest rooms at The Capitol Hotel Downtown offer a cozy retreat with amenities such as cable TV, coffee-making facilities, and work desks, ensuring a relaxing stay for all guests.

Modern Amenities

Enjoy complimentary WiFi access throughout the hotel, along with the convenience of a bar and bistro on-site, perfect for unwinding after a day of exploring the vibrant city of Nashville.

Book your stay at The Capitol Hotel Downtown, Ascend Hotel Collection now and experience the perfect blend of comfort and convenience in the heart of Nashville!

Important information:

Guests under the age of 21 can only check in with a parent or official guardian.

Please note only one vehicle is permitted per registered guest.

Motorcycles can be accommodated for an additional fee. Contact hotel for details.

Please note over-sized vehicles cannot be accommodated.

Guestrooms are accessed via exterior hall.

Smoking is not permitted at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 30 per day.

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 941 reviews
Cleanliness: 6.85
Service: 8.85
Location: 8.85
Room Quality: 7.35
Amenities: 7.35
Value for Money: 7.35
Food and Beverage: 6.35
Overall Experience: 7.85
• extended_group • us
5
2026-04-16 • via Nuitee
W
Wanda • couple • us
8
Ok for an overnight stay.
Pros:

Location was great! Breakfast was pretty good!

Cons:

Hot water never got hot, barely got warm! Had to go to the front desk to get ice.

2026-04-13 • via Nuitee
C
catalina • family_with_children • cl
3
La limoieza no fue de mi agrado media pobretona
Pros:

La ubicación

Cons:

La limpieza, ningún día me hicieron la cama y eso que avisé

2026-04-08 • via Nuitee
S
Susan • couple • us
8
2026-04-05 • via Nuitee
K
Kirsty • couple • gb
7
2026-04-05 • via Nuitee
C
Charles • extended_group • us
1
There was not a stay. And now there will never be a stay.
Pros:

N/A

Cons:

On Monday 1/19, my trip to Dallas was canceled due to the impending winter storm. A state of emergency was declared in Texas. I followed Booking.com’s process to request waiver of the cancellation fee for reservation 5483656200 from Capitol Hotel Downtown in Nashville. There was no response.

Next, I followed the process to contact the hotel directly. Again there was no response. I did however receive an email that there was work happening in the parking lot.

I tried one more time and did not receive a reply. I finally received a reply from the hotel on 1/23 directing me to contact Booking.com. Booking.com pointed me back to the hotel, which said the room was not refundable, sorry for the inconvenience.

I fully own that I made a nonrefundable reservation. However, given the state of emergency, some service-oriented human intervention would have been appreciated. Even a partial cancellation penalty. Of the seven people in my travel party with various reservations, all but Ascend provided an exception and courtesy cancellation under the extraordinary circumstances.

2026-04-01 • via Nuitee
P
PeterB293 • Family • Suffolk, East Anglia, England
2
Motel not a Hotel !
Pros:

So to get this straight from the beginning this is a motel not a hotel. All the rooms open onto a very busy street area. We were booked in here by our UK travel company for our anniversary but checked straight out after seeing it. There are plenty of decent hotels downtown which is where we ended up. My advice give it a miss. The only + was that the staff were good and helpful and totally understood our situation.

2026-03-31 • via Tripadvisor
F
FromThe361 • Business
10
Barely a 5 overall; superb value; room was a 5/5; common areas were a mixed bag
Pros:

I saved $200+ a night by staying three blocks away instead of paying the negotiated $399 per night at my convention hotel (the Renaissance Hotel). The room was excellent - very clean, comfortable bed, good water pressure and temperature in the shower, modern fixtures and furniture, ample work area, above-average desk chair, Keurig coffee brewer. The breakfast area was also very clean and modern; standard Comfort Inn food is the closest analogy to the items available. The lobby is adequate, and the bar looks like a nice alternative when one tires of the crowds six blocks away on Broadway. Now, the negatives. First, only one of two elevators was operating, and that required going outside to the parking area. Second, even if your room is on an interior corridor, you must use an exterior corridor on your floor to get there. The exterior corridors are okay but not attractive.

2026-03-31 • via Tripadvisor
S
Sherman • couple • us
7
2026-03-30 • via Nuitee
C
Craig • couple • us
4
Good location but wouldn't reccomend.
Pros:

Location was nice. That's about it. Won't stay agan.

Cons:

Parking attendant was aggressive. Basically was trying to take my keys before I had even checked in. (The car was parked already and out of the way) For the price it was just your average hotel.

2026-03-30 • via Nuitee
M
Michael • couple • ch
8
2026-03-30 • via Nuitee
T
Táyra • family_with_children • br
7
2026-03-28 • via Nuitee
C
Carol • family_with_children • us
6
Pros:

Close to Broadway and decently priced

Cons:

Checking in the front clerk was a little abrasive. None of the ice machines worked, on any floor. The walls to the outside are thin so every group that came through you could hear everything. Valet parking had a mix up on something, didn't really tell us, and took almost 30 minutes to get our car.

2026-03-22 • via Nuitee
S
Sophia • solo_traveller • us
10
2026-03-20 • via Nuitee
J
Jaclyn • family_with_children • us
4
Pros:

Location was good to the event.

Cons:

It was not fully disclosed that it was valet only so that was an expense I was not expecting. The shower kept shutting off which made for a cold shower. The TV channels would work for a bit then say unavailable. The desk lamp and

2026-03-19 • via Nuitee
P
Portia • couple • us
8
The staff was excellent, but it was more a motel than hotel.
Pros:

The staff was so nice and friendly. The best staff I’ve ever witnessed.

Cons:

It was set up like a motel. You had to go outside to get to your room.

2026-03-16 • via Nuitee
A
ACEkid • couple • us
2
Pros:

How close it was to the venue.

Cons:

The pictures are false. Very doctored. The lighting is aweful in the room. You can hear the traffic pretty well like horns honking. The value is not there. This is not an over 300 a night room. Plus parking fees. Recommend bringing your own pillows. For the king size it was 5 half pillows. Staff is nice and friendly. For the price there is better places to stay. We was not happy the sec we walked in. The pictures make it look so much nice.

2026-03-14 • via Nuitee
J
Jeremy • solo_traveller • us
8
Great!
2026-02-27 • via Nuitee
M
McQueen • family_with_children • us
9
2026-02-25 • via Nuitee
J
Jeremy • extended_group • us
10
Pros:

Great location and fantastic staff.

2026-02-24 • via Nuitee