The Capitol Hotel Downtown, an Ascend Collection Hotel

Hotels
•
Ascend Collection
7.6 (927 reviews)
711 Union Street , Nashville , us

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness concerns
Overpriced for quality

Categories

Cleanliness
6.85
Some reviews indicated cleanliness issues with dirty rooms and bedding.
Service
8.85
Multiple reviews praised staff for being friendly and helpful.
Location
8.85
Central location appreciated for convenience to downtown attractions.
Room Quality
7.35
Rooms were updated but some noise issues were reported.
Amenities
7.35
Valet service is available but some amenities could improve.
Value for Money
7.35
Perceived as slightly overpriced for the quality of the property.
Food and Beverage
6.35
Food quality received criticism, with limited variety noted.
Overall Experience
7.85
A decent overall stay despite some issues; many guests would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:36

Property Description

Convenient Location

The Capitol Hotel Downtown, Ascend Hotel Collection is centrally located in Nashville, just minutes away from popular attractions like the Music City Convention Center and Nissan Stadium.

Comfortable Accommodations

Guest rooms at The Capitol Hotel Downtown offer a cozy retreat with amenities such as cable TV, coffee-making facilities, and work desks, ensuring a relaxing stay for all guests.

Modern Amenities

Enjoy complimentary WiFi access throughout the hotel, along with the convenience of a bar and bistro on-site, perfect for unwinding after a day of exploring the vibrant city of Nashville.

Book your stay at The Capitol Hotel Downtown, Ascend Hotel Collection now and experience the perfect blend of comfort and convenience in the heart of Nashville!

Important information:

Guests under the age of 21 can only check in with a parent or official guardian.

Please note only one vehicle is permitted per registered guest.

Motorcycles can be accommodated for an additional fee. Contact hotel for details.

Please note over-sized vehicles cannot be accommodated.

Guestrooms are accessed via exterior hall.

Smoking is not permitted at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 30 per day.

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 927 reviews
Cleanliness: 6.85
Service: 8.85
Location: 8.85
Room Quality: 7.35
Amenities: 7.35
Value for Money: 7.35
Food and Beverage: 6.35
Overall Experience: 7.85
T
Táyra • family_with_children • br
7
2026-03-28 • via Nuitee
C
Carol • family_with_children • us
6
Pros:

Close to Broadway and decently priced

Cons:

Checking in the front clerk was a little abrasive. None of the ice machines worked, on any floor. The walls to the outside are thin so every group that came through you could hear everything. Valet parking had a mix up on something, didn't really tell us, and took almost 30 minutes to get our car.

2026-03-22 • via Nuitee
S
Sophia • solo_traveller • us
10
2026-03-20 • via Nuitee
J
Jaclyn • family_with_children • us
4
Pros:

Location was good to the event.

Cons:

It was not fully disclosed that it was valet only so that was an expense I was not expecting. The shower kept shutting off which made for a cold shower. The TV channels would work for a bit then say unavailable. The desk lamp and

2026-03-19 • via Nuitee
P
Portia • couple • us
8
The staff was excellent, but it was more a motel than hotel.
Pros:

The staff was so nice and friendly. The best staff I’ve ever witnessed.

Cons:

It was set up like a motel. You had to go outside to get to your room.

2026-03-16 • via Nuitee
A
ACEkid • couple • us
2
Pros:

How close it was to the venue.

Cons:

The pictures are false. Very doctored. The lighting is aweful in the room. You can hear the traffic pretty well like horns honking. The value is not there. This is not an over 300 a night room. Plus parking fees. Recommend bringing your own pillows. For the king size it was 5 half pillows. Staff is nice and friendly. For the price there is better places to stay. We was not happy the sec we walked in. The pictures make it look so much nice.

2026-03-14 • via Nuitee
J
Jeremy • solo_traveller • us
8
Great!
2026-02-27 • via Nuitee
M
McQueen • family_with_children • us
9
2026-02-25 • via Nuitee
J
Jeremy • extended_group • us
10
Pros:

Great location and fantastic staff.

2026-02-24 • via Nuitee
N
Navkiran • extended_group • gb
8
Pros:

Great location, 5 minute walk to the bars on Broadway and felt really safe walking surrounding streets at any time of day. Adequate breakfast, and enjoyed playing the games in the reception area! Friendly staff and valet guys!

2026-02-24 • via Nuitee
T
Tyrico • couple • us
10
I would book again
Pros:

Nice

Cons:

Clean

2026-02-23 • via Nuitee
B
Brittany • family_with_children • us
7
Great location staff was hard to find but the room was nice and clean.
Pros:

Location was great to downtown attractions

Cons:

The exterior looks dated and a bit unkept.

2026-01-19 • via Nuitee
D
Diego • family_with_children • us
5
2026-01-19 • via Nuitee
A
Amber • extended_group • us
8
2026-01-19 • via Nuitee
J
Jirmaliz • extended_group • pr
6
Bien pero no como esperaba
Pros:

Ubicación

Cons:

El trato del personal del front desk.

2026-01-19 • via Nuitee
A
Amanda • family_with_children • us
9
2026-01-19 • via Nuitee
J
Jerrick • extended_group • us
6
The stay was overall great
Pros:

The lobby was beautiful, the fact that the lobby elevator was down was a little inconvenient but understandable, the safety features the hotel has in place were much appreciated,valet and staff were very friendly, the rooms were a bit smaller than the online pictures but were nice, bathroom was beautiful

Cons:

The room was smaller than anticipated, the water pressure was very low, and the TV was very outdated and half the channels didn't work

2026-01-19 • via Nuitee
2
24mariaadelaa • Family • Montgomery, Alabama
2
Blatant disregard for cancellation policy. Money taken anyway.
Pros:

Horrible experience.

This hotel charged my credit card (2 nights - $669.4) AFTER a confirmed, on-time cancellation.
(In fact, I canceled well within the allowed cancellation period and did receive a written email confirmation, proving the reservation was canceled. There is no dispute about the facts. None.)

Despite this, the hotel charged our credit card on file anyway and kept the money, and is now refusing to issue a refund. This is not a “system error” or a misunderstanding — it is a refusal to honor their own policy. And for me, it feels like a robbery.

The response from the hotel has been dismissive and unprofessional, even when presented with clear documentation. This experience destroyed any trust I might have had.

If you value transparency, honesty, or basic customer service, do not book this hotel. Be prepared to monitor your credit card closely and fight to get your money back if anything goes wrong.

PS: I chose the option "Book now, pay later".
The amazing thing is the hotel charged my credit card more than 24 hours after I'd canceled the reservation. Unbelievable.

2026-01-17 • via Tripadvisor
S
Susan • solo_traveller • us
6
Pros:

Close to where we wanted to go.

Cons:

Only one elevator, the hallway is very dark and outside. You charge $30 to park that was not on the site. You have to login to another site and enter credit card info to pay for parking. Ridiculous!

2026-01-13 • via Nuitee
S
Shannon • couple • us
7
Comfortable so we would stay again if not in front of the elevators
Pros:

We loved the fact that it was outside of the busy streets of downtown but close enough to walk to the Ryman. They do have Valet parking and they charge $35 a day but you can come and go as much as you want.

Cons:

Our room was outside of the elevator so it was noisy with people coming and going all night.

2025-12-29 • via Nuitee