The Westin Great Southern Columbus

Hotels
•
Westin
7.5 (249 reviews)
310 South High Street , Columbus , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Unclean conditions
High prices for low quality

Categories

Cleanliness
6
Many mentions of unclean conditions, including mold and stains.
Service
8
Mixed reviews; some good assistance mentioned, but overall poor communication.
Location
9
Good location in downtown, close to events.
Room Quality
7
Outdated with complaints about maintenance issues.
Amenities
7
Additional fees for services like WiFi and parking; not adequately communicated.
Value for Money
6
High prices for an unsatisfactory experience.
Food and Beverage
8.5
Not specifically mentioned, assumed standard for this hotel tier.
Overall Experience
8.5
Guests noted a mix of positive and negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:20

Property Description

Historic Building in Columbus City Centre
The Westin Great Southern Columbus, housed in a historic building, offers a unique stay experience in the heart of Columbus city centre. Just a short drive from popular neighborhoods like the Brewery District and German Village, the hotel's prime location allows guests to easily explore the vibrant surroundings.

Dining Options and 24-Hour Services
Indulge in a culinary journey with two on-site restaurants offering a variety of options for breakfast, lunch, and dinner. Additionally, take advantage of the convenience of 24-hour room service for a meal at any time of the day.

Fitness and Business Amenities
Stay on top of your fitness routine at the 24-hour fitness center or catch up on work at the business center, catering to all your professional needs. With free WiFi in public areas, staying connected is hassle-free, making it ideal for both leisure and business travelers.

Experience the perfect blend of history and modern convenience at The Westin Great Southern Columbus. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMH

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 40 per day.

Location

Guest Reviews

7.5
Based on 249 reviews
Cleanliness: 6
Service: 8
Location: 9
Room Quality: 7
Amenities: 7
Value for Money: 6
Food and Beverage: 8.5
Overall Experience: 8.5
S
Stephen • couple • us
8
Overall, outside of the condition of the bathroom, it was an enjoyable stay!
Pros:

The service, location and history!

Cons:

Bathroom had damage on the toilet tank cover, side of tub and the bathtub drain wouldn’t stay sealed when trying to bathe.

2026-03-26 • via Nuitee
S
S563JPtinaf • Business
2
Stay anywhere else!
Pros:

Very outdated rooms, moldy smell, everything was falling apart.

2026-03-06 • via Tripadvisor
C
Cheryl • couple • us
5
Too much money for the room.
Pros:

The historic feel.

Cons:

The room was very small for being a suite. The bathroom door was very narrow. Lighting in the room was terrible.

2026-02-12 • via Nuitee
E
Elizabeth • extended_group • us
8
2026-01-19 • via Nuitee
T
Todd • couple • us
9
2026-01-19 • via Nuitee
N
Nita • couple • us
7
Pros:

Staff was wonderful. Bed was very comfortable. We loved being able to have our two small dogs with us. The historic architecture is beautiful.

Cons:

There is some maintenance issues in the bathroom -- fan doesn't work, mildew in shower grout, minor damage to door. The ice machine on our floor was out of service. It would be nice to have a microwave in the room.

2026-01-15 • via Nuitee
U
U8212DVstephend • Couples
10
Lovely historic downtown property with incredible suites and top notch
Pros:

For context of this review, titanium elite Bonvoy member with over 700+ nights, so been to quite a few hotels on all ends of the spectrum.

Overall experience: 4.7/5

Beautiful lobby, EASY and fast check in, and absolutely friendly staff throughout our stay. Nice classic old world hotel vibe!

BAR/RESTAURANT

The bar and restaurant is lovely. We love a good hotel bar. Prices were as expected for hotel in downtown CMH, and staff were extremely pleasant. Elites get free breakfast for 2. Highly recommend!

STAFF

Front desk checkin was 5/5. Polite, kind and prompt.

Also want to thank the other front desk staff member who efficiently handled a maintenance issue in room.

I must also specifically thank Director of Operations Nyeema Smith. She was kind enough to accommodate a next level room upgrade - much appreciated!

ROOMS

Thanks to Nyeema, we were fortunate enough to get one of the two presidential suites. 1500 sq ft, 1.5 bathrooms with a large jetted soaking tub in master bath. An amazing room!

We had a huge table, awesome wet bar and a huge living room.

Because of the unique property, the rooms can and do vary widely in size. The corner suites are also really nice. For convenience, I’ve attached a photo of 4th floor room layouts.

LOCATION

Great location in southern downtown. Very short walk to columbus commons park, theaters, food and drink as well as close proximity to German Village and Short North.

PARKING

It is admittedly pretty tight and typical downtown prices for parking. I believe valet is $40/nightly. We know the area and opted to do a meter just down street for a few hours (most need to be paid 8 am - 10 pm Monday-Sat) and utilized free Sunday parking.

MISC

These aren’t complaints, just stuff I’d want to know if I were the GM or a potential guest…

The hotel is historic and appeared only one of two elevator was working - no issue for us.

The shower is tiny in some rooms (including ours, but we wanted the large tub) and large in others.

There is also a bit of a musty smell, and don’t expect modern and contemporary furniture or designs. This also means some rooms are kind of dark by “modern” standards.

2026-01-11 • via Tripadvisor
G
Gary • couple • us
10
Very relaxing and great staff
Pros:

Great location

2025-12-06 • via Nuitee
K
K2972PVkatelynw • Couples
4
DO NOT USE THIS HOTEL
Pros:

DO NOT BOOK THIS HOTEL! Book a different Marriott in the are! Parking is a scam! The only parking lot WILL ticket you even though we have proof of paying overnight, just for stopping by to drop off luggage for 5 minutes! Then, got sent to collections by the ticketing company!
Too old and outdated of a hotel to be worried about making sure every second of your parking is accounted for - $200 extra later. Book any of the other 10 Marriotts close by.

2025-11-30 • via Tripadvisor
P
peter • solo_traveller • ie
8
2025-11-22 • via Nuitee
B
berniel910 • Friends getaway
6
Hotel really needs an update
Pros:

This grand old hotel is in need of updating. The staff were friendly and helpful, the room was clean, and the bed was very comfortable. But this hotel had too much that was off to justify its cost. The rooms are small. The decor is dark and not cozy. Don't expect a chair or a desk. Noises from the hallway are audible in the room as if the door's open. The rooms have an unpleasant smell. If you turn the loud AC system off, the room gets noticeably dank and humid. Friends who stayed in other rooms had the same experience (one friend's room lacked a full-length mirror). The hotel lacks amenities you might expect, like a shop. Almost all of this would be perfectly alright if the it wasn't priced like a high-end hotel.

2025-10-18 • via Tripadvisor
R
Rob • family_with_children • us
9
2025-10-13 • via Nuitee
A
Adam
6
Pros:

Parking was expensive for a small city like Columbus.

2025-10-11 • via Nuitee
C
Chipo C
6
Pros:

the TV in the room is large and gets in the way. the bathroom door doesn't fully open because of it. also it gets louds in the hallways in the morning making it difficult to sleep in

2025-10-03 • via Nuitee
T
Tiffani • family_with_children • us
8
2025-10-01 • via Nuitee
F
Frank
4
Pros:

It took 1 day to get maintenance to fix a drain, in addition towels/floor/cleanliness was not regarded

2025-09-27 • via Nuitee
L
Leslie
10
Pros:

Nice atmosphere

2025-09-23 • via Nuitee
K
Kurt
8
Great Stay
Pros:

Nice stay great location. WIFI extra which isn't great. Parking near but the app for the parking fees is awful.

2025-09-16 • via Nuitee
S
Suzuki • solo_traveller • jp
5
2025-09-14 • via Nuitee
A
Anne
6
Just okay.
Pros:

It was okay.
Yes clean.
Conditions were a c+
Holes in sheets, stains on carpet and mold in shower.
Thumbs up for pillow and comforter and recycle bins.
Desk people were not friendly.

2025-09-06 • via Nuitee