Holiday Inn Express Chicago - Magnificent Mile by IHG

Hotels
•
Holiday Inn Express
8 (591 reviews)
640 North Wabash Avenue , Chicago , us

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Noisy air conditioning
Room was small

Categories

Cleanliness
7.89
Room was clean but had some noise issues.
Service
8.86
Staff was very friendly and helpful; great customer service.
Location
8.9
Unbeatable location close to shopping and restaurants.
Room Quality
6.85
Very small and some rooms had noise issues.
Amenities
7.88
Good breakfast; however, some amenities like laundry were missing.
Value for Money
7.84
Good value considering location and cleanliness.
Food and Beverage
7.89
Breakfast offerings were well-prepared and varied.
Overall Experience
7.86
Overall a solid stay with notable service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:50

Property Description

Luxurious Accommodations
Experience comfort and style at Hotel Cass – A Holiday Inn Express at Magnificent Mile. Each room features modern amenities like free WiFi and a flat-screen TV, ensuring a relaxing stay in the heart of Chicago.

Delicious Dining
Start your day right with a deluxe hot breakfast offering a variety of mouthwatering options such as omelets, sausage, and fresh fruit. Indulge in cinnamon rolls and more while fueling up for a day of exploring the city.

Convenient Facilities
Take advantage of 24-hour tea and coffee in the lobby, stay active in the fitness centre, or seek assistance from the concierge desk for a seamless stay. With top attractions just a stone's throw away, Hotel Cass is your perfect urban oasis.

Book now and elevate your Chicago experience at Hotel Cass – A Holiday Inn Express at Magnificent Mile.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability at check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note valet parking fees are applicable and are subject to change without notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 591 reviews
Cleanliness: 7.89
Service: 8.86
Location: 8.9
Room Quality: 6.85
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 7.89
Overall Experience: 7.86
S
Sherry • couple • us
5
It was ok
Pros:

Location

Cons:

Room was a little tight for comfort
It was almost to small for 1 person

2026-06-27 • via Nuitee
M
Michael • solo_traveller • us
5
Cons:

The room was small and the window lead to an ally

2026-06-25 • via Nuitee
H
Heather • couple • us
8
Overall good experience, few minor issues but nothing to stop me from coming to stay again.
Pros:

Location and accessibility

Cons:

How small the room was, felt like we were in a closet and it was hot.

2026-06-16 • via Nuitee
L
lloyds476 • Solo travel • Chicago, Illinois
10
This place is a gem
Pros:

This place is a such a gem. This hotel is the perfect affordable, clean, perfectly located spot! The staff is always friendly and accommodating when I check in late, or forget something at home. Somehow I bought an in & out parking package on third party site which connects to the adjacent garage. This made my stay that much greater. Check out at 12:00! And the parking pass was good until 3pm.

2026-06-13 • via Tripadvisor
C
Catherine • family_with_children • us
8
Overall, i recommend staying here for the good location, corteous staff and clean rooms!
Pros:

Location

Cons:

Small elevator

2026-06-08 • via Nuitee
U
ueyama • solo_traveller • us
4
2026-06-06 • via Nuitee
J
Jon • solo_traveller • us
10
Great location. Great room.
Pros:

Great location. Holiday Inn does not disappoint.

2026-06-05 • via Nuitee
H
Hanny • extended_group • us
10
Pros:

La ubicación

2026-06-02 • via Nuitee
M
Maciej • solo_traveller • pl
10
Polecam ze względu na wygodną lokalizację i dobrą obsługę.
Pros:

Dobra lokalizacja, przyjemna atmosfera w hotelu, miły personel - pomocny i kompetentny. Wygodne, duże łóżko w pokoju.

Cons:

Śniadania raczej w standardzie amerykańskim. Wybór skromny i mało smaczny.

2026-05-26 • via Nuitee
H
hzwest1 • Family • Central Florida, Florida
10
Courtney's Hospitality
Pros:

Stayed there with the family, while the location is amazing and the breakfast and all day coffee gives you the energy to keep going, what we really enjoyed was the warm hospitality and services from the team, especially Courtney who was in touch with us prior to the arrival and made sure our stay was perfect. Thank you Courtney and the Holiday Inn Team.

2026-05-21 • via Tripadvisor
S
Silvina • extended_group • ar
10
2026-05-10 • via Nuitee
B
Burns • solo_traveller • us
9
One bad experience
Pros:

The comfort, the cleanliness, the breakfast, and the gym .

Cons:

About 2 :00 in the morning, the clerk at the desk didn't want to give me a bottle of water.
She said she had to check for my room number first.
Then told me that the water was only for club members and I could get both hot and cold water in the breakfast area
I had to insist before she would give me one 4 ounce bottle of water from up under the counter.
I didn't have that problem with the other staff members, only with her.

2026-05-04 • via Nuitee
N
Nguyem10 • Couples • Las Vegas, Nevada
8
Central Chicago hotel with convenient breakfast and good value
Pros:

Recently stayed at the Holiday Inn Express Magnificent Mile for three nights in early March and had a mostly seamless experience. We booked through Expedia and check-in was smooth with no issues.

The room had one queen bed and was smaller than expected, but still manageable for a short stay. Our window faced N Wabash Ave near the Trader Joe’s, so there was some noticeable street noise at night. There was also an adjoining room door, which made sound insulation feel average at times.

The bathroom was clean, the shower was hot, but water pressure fluctuated slightly during our stay.

Like most Holiday Inn Express locations, the complimentary breakfast was a big plus. Options included eggs, sausage, pancakes, pastries, and coffee, making it a convenient way to start the day.

The hotel also had a door attendant present at times, and the surrounding area felt safe, even when walking at night.

Overall, a convenient and practical place to stay in the heart of downtown Chicago, especially if you’re looking for good value and easy access to the Magnificent Mile.

2026-05-03 • via Tripadvisor
F
Faith M • solo_traveller • ke
6
Pros:

The location is central and perfect for transport exchanges.
Front office staff are helpful and friendly.

Cons:

The rooms are extremely small.
The breakfast was the same each and every day.
I had lots of luggage and needed the airlift, the attendant was not at all helpful.
Cleaning staff bang on the door from 8:00am for housekeeping.

2026-04-30 • via Nuitee
A
Anastasiya • solo_traveller • pl
7
Pros:

Хорошая кровать

Cons:

Ужасный завтрак, щели в дверях, все слышно что происходит в коридоре, в раковине тёк кран и не было горячей воды

2026-04-30 • via Nuitee
S
Salah • solo_traveller • us
9
2026-04-30 • via Nuitee
F
Fernando • solo_traveller • mx
8
Excelente ubicación
Pros:

La ubicación es excelente

Cons:

No hay frigobar dentro de la habitación

2026-04-29 • via Nuitee
M
Maura • couple • cr
9
2026-04-29 • via Nuitee
R
Ralf • solo_traveller • de
6
2026-04-27 • via Nuitee
M
murada628 • Couples
6
Mixed feelings about the stay…
Pros:

I have mixed feelings about this IHG hotel. The staff was very nice and recognized my IHG status. Location is nice. They could find a slightly bigger room when I asked for one. However, the hotel is so old and needs maintenance. Elevator is slow. Water pressure is weak so flushing was problematic. Toilet pipes leak (at least in the 2 rooms I ve been in). Walls look old with some discoloration in some areas. Food is ok (the usual). Fridge was not working (I realized that after I smelled something unpleasant and it was my food that went bad since they simply didnt plug in the fridge!). I expect more from IHG. I do not think I ll stay again at this place and I would not recommend so except if things change which I believe is an achievable goal.

2026-04-26 • via Tripadvisor