Crowne Plaza Dallas Downtown by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7 (1916 reviews)
1015 Elm Street , Dallas , us

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Children allowed
Pets allowed

Facilities

Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Poor service
Misleading information on amenities

Categories

Cleanliness
5.75
Reports of very dirty windows and a large dead insect found in the room.
Service
7.75
Some guests highlighted helpful staff but noted significant issues with responsiveness.
Location
8.75
Several reviews appreciated the hotel’s convenience and proximity to downtown attractions.
Room Quality
7.25
Rooms were generally described as good; however, some issues with unavailability of booked room types.
Amenities
6.25
Limited amenities as described, such as a poorly stocked shop and breakfast arrangements.
Value for Money
6.75
Concerns about misleading information on breakfast costs and parking fees.
Food and Beverage
6.25
Breakfast arrangement was confusing and perceived as a disappointment.
Overall Experience
7.25
Multiple negative experiences regarding service and cleanliness overshadowed positive sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 11:51

Property Description

Prime Location near Popular Dallas Attractions
Located just minutes away from the JFK Memorial, the Crowne Plaza Hotel Dallas Downtown offers a prime city center location for exploring all that Dallas has to offer.

Luxurious Amenities for a Comfortable Stay
Guests can enjoy a range of amenities including an outdoor rooftop swimming pool, a state-of-the-art fitness center, and free weekday newspapers in the lobby. The hotel also provides 24-hour front desk service and wireless internet access for convenience.

Proximity to Key Dallas Landmarks
Situated steps away from the Dallas Aquarium and the House of Blues entertainment venue, guests at the Crowne Plaza Hotel have easy access to popular Dallas attractions. The American Airlines Center, home to the Stars hockey team, is also nearby.

Experience the best of Dallas at the Crowne Plaza Hotel Dallas Downtown. Book your stay now!

Important information:

You must show a valid photo ID and a credit card upon check-in. Special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Guests must be 21 years old or older to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DAL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 1916 reviews
Cleanliness: 5.75
Service: 7.75
Location: 8.75
Room Quality: 7.25
Amenities: 6.25
Value for Money: 6.75
Food and Beverage: 6.25
Overall Experience: 7.25
2
235cleves • Couples
10
GREAT STAY!
Pros:

Enjoyed my night here. I'm a regular due to the price. Hotel provides great value and I wanted to leave a review to shout out the Cambodian kid working the desk. He was very welcoming and treated me like a high value guest. Out of all the nights I've stayed here in the past this was the first time I was actually greeted at the door and didn't have to wait at the front for someone to come out of the office. I did run into ac problem and he was able to get that fixed right away and the best part was the follow up to reassure it was fixed. Great service!

2026-02-06 • via Tripadvisor
E
EdwardP12345 • Couples
2
Unresolved Overcharge and Terrible Customer Service
Pros:

⭐ 1/5 – Absolute disgrace

Easily the worst hotel I’ve ever stayed at. Rude and unhelpful staff, unsafe location, filthy room, broken AC, dirty bathroom, and non-working streaming services.

Despite staying at the hotel, I was charged a cancellation fee. I raised this at check-in and followed up daily. Each time I was told it was “being worked on.”

At checkout, the Front Office Manager, Dia Peña, personally told me I would be refunded. No refund was processed. My emails and follow-ups were ignored. When I called the hotel, staff said they couldn’t help, refused to confirm my message was passed on, and eventually hung up on me.

A staff member named Don was the only person who offered his assistance where he could.

Completely unacceptable for a Crowne Plaza / IHG property.
Do not stay here. Stay anywhere else in Dallas.

2026-01-27 • via Tripadvisor
9
932zhangy • Business
8
More Staff!
Pros:

They need more staff. Only one front desk agent today checking in 30 people in front of me. Took us about 35 minutes to get checked in. The asian man was very apologetic about the wait time and he was very patient. He was answering phones, bringing people towels and checking people while giving recommendations with a very positive attitude. He was handling air-conditioning complaints while providing excellent service. I'm leaving a review to give awareness to management that they should have more people in the evening shift to accommodate guest request and etc. Docked one star due to the room we booked wasn't available. I appreciate the front desk staff kept a level head while catering to complaints and request.

2026-01-22 • via Tripadvisor
J
jamesmG5240QM • Solo travel
10
Love my stay
Pros:

Flew in from New Zeland to celebrate the holidays in Dallas mate. Enjoyed my time here and the local area. Jordan and Dan were both very personable and assisted me through out my entire stay. A lot of the amenities were closed during the holidays but I was able to walk around the general area to eat, drink and just enjoy the city. I had no issues during my stay and those two folks were very nice to me. So my experience here was very nice and highly recommend it. Specially at the price I pay it was an average of 70-90 a night

2026-01-15 • via Tripadvisor
B
Brittany • couple • us
1
2026-01-15 • via Nuitee
J
Julio • couple • us
10
2026-01-15 • via Nuitee
T
Tiyanna • couple • us
1
Bed bugs
Cons:

They have bed bugs

2026-01-14 • via Nuitee
O
Owen • family_with_children • nz
6
Pros:

Good location

Cons:

Walls very thin, can hear peolpe next door very easy.

2026-01-13 • via Nuitee
O
Ole • family_with_children • au
6
The hotel is in need of refurbishment. The rooms were comfortable, but would not stay again
Pros:

Location was great and the staff were very friendly and helpful.

Cons:

Floor 12 the corridors smelt like weed. I do not smoke at all. It does not make the hotel look good if the corridors smell like that. There was paint peeling off the bathroom door. My son and his partner were placed in near me - but the aircon was so noisy (broken!) that they were moved to level 17. This decreased my feeling of safety as an older woman travelling alone (now that they were moved). The couple in the next room had a very loud and aggressive argument where violence was threatened ( I could hear it through the wall). I am from overseas. I did not know who to call. I was scared. The argument stopped, thankfully after short while and I head doors slamming.

2026-01-13 • via Nuitee
A
Ashley • extended_group • us
8
Convenient Downtown Stay
Pros:

The location was nice for our event. Parking was convenient to the hotel. The bed and pillows were comfortable.

Cons:

The room wasn't very clean. The floors were dirty throughout the whole hotel. The elevator was having a hard time keeping up so wait times were very long. The lighting in the room was bad.

2026-01-13 • via Nuitee
L
lin • couple • us
2
2026-01-12 • via Nuitee
W
William • couple • us
6
Location, location, location
Pros:

Location

Cons:

Very old building charged for parking definitely needs a remodeling one light in our room worked that’s it

2026-01-12 • via Nuitee
S
scott • couple • au
1
2026-01-11 • via Nuitee
A
amber • family_with_children • us
6
2026-01-10 • via Nuitee
J
Jacqueline • couple • us
9
2026-01-10 • via Nuitee
K
Kyler • couple • us
1
Could use a little help
Pros:

the room was clean, the hotel itself is nice, and the location is great.

Cons:

Unfortunately, this hotel showed a consistent lack of care for guests and their experience.

The night we stayed, I needed an extra blanket for my son. When I called the front desk, I was told the employee was the only one working and that I would need to come downstairs to get it.

The next morning around 7:00 AM, we ran out of toilet paper. I went to the front desk and was told they didn’t have any on hand, but asked for my room number and said they’d send some up. Two hours later, nothing. I called again, was asked for my room number again, and was told they’d send it up. An hour after that, still nothing. I eventually had to track down a cleaning staff member myself to get toilet paper.

We also went down for breakfast, which is advertised as “free,” only to find out it’s only free for two people and costs $18 per additional guest, something that is never clearly disclosed. We booked a room for four guests, so this was extremely misleading. We skipped breakfast and went back to our room.

Ironically, about an hour later, after all of that, toilet paper finally showed up.

Basic necessities like blankets, toilet paper, and clear communication shouldn’t be this difficult. This hotel clearly does not prioritize guest service or the overall experience. I would not stay here again.

2026-01-10 • via Nuitee
L
LYU • extended_group • nz
7
Pros:

quite old facility, good location in downtown

2026-01-09 • via Nuitee
• solo_traveller • us
1
2026-01-09 • via Nuitee
• couple • us
10
2026-01-08 • via Nuitee
J
Julia • couple • us
10
2026-01-08 • via Nuitee