Novotel Antwerpen - Ekeren

Hotels
•
Novotel
7.5 (1304 reviews)
Luithagen - Haven 6 , Antwerp , BE
+32 3 542 03 20

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Restaurant quality
Cons:
Cleanliness issues
Staff service variability

Categories

Cleanliness
5.89
Several reviews mentioned issues with cleanliness, including dirty linens and unclean washrooms.
Service
7.36
While some staff were friendly, there were significant complaints about rudeness from others.
Location
8.9
Multiple reviews highlighted the convenient proximity to the city.
Room Quality
6.85
Complaints about uncomfortable beds and insufficient heating were noted.
Amenities
7.38
The hotel lacks essential amenities for children and basic bathroom supplies.
Value for Money
8.34
Some reviews felt that the pricing was fair based on location but were disappointed with service.
Food and Beverage
7.89
The restaurant was positively received, with good food and atmosphere.
Overall Experience
7.36
Guest experiences varied widely, with major dissatisfaction leading to overall mixed feelings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:14

Property Description

Luxurious Accommodation
Novotel in Antwerpen's harbour offers modern rooms with satellite TV, work desk, and complimentary tea/coffee facilities.

Leisure and Dining
Guests can enjoy an outdoor pool, fitness area, and a garden with a terrace. Indulge in international cuisine at the Foodsquare Brasserie or grab a snack at the bar.

Convenient Location
Located in the business district, Novotel is a short drive from the airport, Meir Shopping District, and the historic center of Antwerp. Easy access to Ghent makes it an ideal choice for business and leisure travelers alike.

Book now for a memorable stay at Novotel Antwerpen!

Important information:

Please note that guests are required to show the credit card the booking was made with, or an authorization form signed by the credit card holder if he/she is not traveling along. Otherwise the payment will not be accepted.

Please note that up to 2 children (15 years old or younger) stay free when sharing their parents' room.

Guests staying with children are required to inform the hotel of the number of children and their age in the Special Request Box.

Please note that as per the 1st of February 2017 a Low Emission Zone will be active in Antwerp city center. This may result in additional costs for certain vehicle types. Cars without a Belgian or Dutch number plate are required to register before entering the low emission zone. Please check the conditions beforehand.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 1, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ANR

Location

Guest Reviews

7.5
Based on 1304 reviews
Cleanliness: 5.89
Service: 7.36
Location: 8.9
Room Quality: 6.85
Amenities: 7.38
Value for Money: 8.34
Food and Beverage: 7.89
Overall Experience: 7.36
R
Raquel • extended_group • es
6
2026-09-18 • via Nuitee
S
Spycher • solo_traveller • ch
8
Cons:

Badetücher haben Gestunken

2026-09-17 • via Nuitee
J
Jaap • solo_traveller • nl
5
Matig en verouderd hotel
Pros:

Goed bed

Cons:

Koud douchen (geen warm water)
Restaurant, zowel ontbijt als diner: zeer matige kwaliteit.

2026-09-17 • via Nuitee
N
nizar • solo_traveller • fr
1
Pros:

Il y as pas d eau chaude depuis hier soir de plus j ai appelé le réception il ont dit un panne depuis se matin alors que c est pas vrai c est la honnte pour cette hôte et pour l ensemble du novotel

2026-09-17 • via Nuitee
I
Ingo • solo_traveller • de
5
Pros:

Das Abendessen war Recht gut.

Cons:

Keine Sauberkeit. Eintöniges Frühstück. Gebäude heruntergekommen. Schimmel in den Fensterlaibungen. Kalk im Duschbereich. Duschkopf fiel einem immer auf den Kopf und die Toilettenbrille rutschte hin und her.....und vieles mehr

2026-09-15 • via Nuitee
S
Saliha • family_with_children • tr
5
Cons:

Oda çok soğuktu yedek yatak çarşafı kirliydi

2026-09-13 • via Nuitee
I
Irene • solo_traveller • nl
9
Pros:

Ruime kamer & hele aardige receptioniste

Cons:

Geen peertjes in de lampen naast het bed

2026-09-13 • via Nuitee
F
Faik Arpalıklı • solo_traveller • cy
7
2026-09-12 • via Nuitee
F
Faik Arpalıklı • solo_traveller • cy
7
2026-09-12 • via Nuitee
M
Magomedpazyr • family_with_children • gb
10
Pros:

Big villa for affordable price

2026-09-11 • via Nuitee
M
Monteiro • family_with_children • pt
1
2026-09-10 • via Nuitee
S
sounita • family_with_children • gb
6
nice but needs refurbishment
Pros:

quiet and calm

Cons:

it need refurbishment definitely specially bathrooms and it accessories.

2026-09-09 • via Nuitee
G
Galina • family_with_children • ua
5
Very disappointed.
Pros:

Photos. I chose this hotel because it is part of a well-established hotel chain, and normally, wherever you are in the world, you can expect a predictable standard of comfort and quality.

Cons:

But not this time. The hotel claims to be a 4-star property, but in reality it was no more than 2 stars. The furniture was very old, the bathroom fixtures were outdated, the shower hose in our room had been wrapped in tape, and the shower gel dispenser was empty.

The bed was uncomfortable and squeaky. The sofa bed for my son squeaked with every movement, and his head was lower than his feet, so there was absolutely no question of getting a comfortable night’s sleep.

On top of that, the air-conditioning system was so outdated that although you could adjust the temperature using the thermostat, there was no way to reduce the fan speed or noise. As a result, it hummed loudly all night and I ended up with a painful ear from the constant draught.

Despite having a swimming pool, there are no bathrobes provided, while the pool rules state that guests are not allowed to walk around the hotel in swimwear. At the same time, there is no changing room by the pool itself, and there is no drying rack in the rooms for wet swimwear or clothes.

The breakfast was very mediocre. Instead of juice, there was sour water in the carafes. The pancakes were brought out just three minutes before breakfast ended, and then immediately taken away again.

The breakfast staff were coughing and blowing their noses, and then, with those same unwashed hands and without gloves, they handled and collected the bread and rolls into one large basket. This was simply the height of poor hygiene.

I will not stay here again, and I would not recommend this hotel to anyone. It is absolutely not worth the money and, sadly, it damages the reputation of a hotel chain that I have trusted for many years.

Very disappointed.

2026-09-08 • via Nuitee
F
Franz • solo_traveller • it
10
2026-09-07 • via Nuitee
G
Geertrudis • family_with_children • nl
9
Pros:

ontbijt, zwembad

2026-09-07 • via Nuitee
P
Peter • solo_traveller • be
7
ok als je er moet werken, ontbijt zeer basis , vriendelijk personeel, hygiëne in resto kan beter
Pros:

Goede ligging aan de haven en vriendelijk personeel

Cons:

zeer vuile stoelen aan het ontbijt
personeel in het restaurant niet netjes gekleed
ontbijt zeeeeer basis

2026-09-05 • via Nuitee
R
Rob • solo_traveller • be
9
Pros:

Ligging

Cons:

Niets

2026-09-05 • via Nuitee
Ákos • solo_traveller • hu
4
Messze a legrosszabb Novotel hotel ahol valaha is voltam!
Pros:

Tisztaság, szokásos Novotel szoba

Cons:

Nagyon hideg volt és nem volt fűtés! Emellett még sosem fordult velem elő, hogy egy szálláson nem tudták megoldani a gluténmentes reggelit. Ez egy 4 csillagos hotel, ahol semmilyen rugalmasság nincs senkiben, a munkatársak vállalhatatlanul beszélnek és viselkednek, és nem tudtak gluténmentes reggelit biztosítani, ami alap egy panzióban is. Kritikán aluli a szolgáltatási színvonal. Már a becsekkolásra is vagy 15 percet vártam, mert senki nem volt a recepción!

2026-09-04 • via Nuitee
R
Rawaa • family_with_children • be
10
2026-09-03 • via Nuitee
J
Jennifer • family_with_children • gb
5
Good location for a pitstop, despite its issues we all slept well enough
Pros:

Bed was comfortable enough, with the extra door the room is nice and quiet. The lady who checked us in was very nice

Cons:

The room hadn’t been thoroughly cleaned, somebody else’s towel was hanging up, there were old yoghurts and a filthy ice cube tray in the room’s mini fridge and there were dried out strawberries on the bed.

We tried to get a drink from the hotel bar on arrival but no staff present, turns out the member of staff was sat outside smoking and watching her phone while having a drink herself

2026-09-03 • via Nuitee