Novotel Antwerpen - Ekeren

Hotels
•
Novotel
7.3 (1269 reviews)
Luithagen - Haven 6 , Antwerp , BE
+32 3 542 03 20

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly/helpful front-desk staff
Free on-site parking / plenty of parking
Big / comfortable beds (in some rooms)
Good shower pressure (reported by one guest)
Early check-in possible
Nice lobby
Cons:
Bathroom smelled of urine
TV or fan/ventilation not working
Sofa beds uncomfortable, uneven, squeaky and sometimes missing bedding
Breakfast limited / disappointing / understaffed
Clogged toilets or showers reported
Rats seen in parking area
Rooms too hot or heating/temperature problems
Dirty minibar/fridge and general maintenance issues (mould, peeling fixtures)
Industrial neighbourhood with few nearby restaurants/shops
Noise and insects (mosquitoes) reported

Categories

Cleanliness
4
Multiple reviews report serious hygiene issues: bathroom smelled of urine, clogged toilets and showers, mould in the shower, dirty minibar/fridge and reports of rats in the parking area — overall poor cleanliness.
Service
10
Service is consistently praised across reviews: friendly and helpful front-desk staff, quick corrections when items were missing (pillows/blanket), and generally positive interactions with reception.
Location
9.5
Mixed but overall convenient for drivers: several guests noted on-site free parking and acceptable location; one review noted an industrial neighbourhood with limited restaurants, but parking and ease of access are strong positives.
Room Quality
5
Frequent complaints about the rooms: poor/uneven/squeaky sofa beds, missing bedding initially, TV or fans not working, rooms too hot or heating issues and intermittent cold showers — room comfort is inconsistent.
Amenities
9
Positives include free on-site parking, the lobby and early room access; negatives include broken fans/ventilation, dirty minibar and missing toilet brush. Overall amenities are useful (especially parking), though some items need maintenance.
Value for Money
5.5
Several guests felt the price was not justified given the problems (beds, cleanliness, breakfast limitations), with at least one guest explicitly saying the hotel felt like a lower star rating.
Food and Beverage
6.4
Multiple reports of disappointing breakfast: limited selection, food gone by mid-morning, understaffed service and needing to clean your own table. Some said breakfast started early but was not fully prepared.
Overall Experience
9
Mixed overall: while many operational issues (cleanliness, bed comfort, noise, pests) lowered satisfaction, consistently excellent front-desk service, free parking and some comfortable beds led some guests to still have a broadly positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Luxurious Accommodation
Novotel in Antwerpen's harbour offers modern rooms with satellite TV, work desk, and complimentary tea/coffee facilities.

Leisure and Dining
Guests can enjoy an outdoor pool, fitness area, and a garden with a terrace. Indulge in international cuisine at the Foodsquare Brasserie or grab a snack at the bar.

Convenient Location
Located in the business district, Novotel is a short drive from the airport, Meir Shopping District, and the historic center of Antwerp. Easy access to Ghent makes it an ideal choice for business and leisure travelers alike.

Book now for a memorable stay at Novotel Antwerpen!

Important information:

Please note that guests are required to show the credit card the booking was made with, or an authorization form signed by the credit card holder if he/she is not traveling along. Otherwise the payment will not be accepted.

Please note that up to 2 children (15 years old or younger) stay free when sharing their parents' room.

Guests staying with children are required to inform the hotel of the number of children and their age in the Special Request Box.

Please note that as per the 1st of February 2017 a Low Emission Zone will be active in Antwerp city center. This may result in additional costs for certain vehicle types. Cars without a Belgian or Dutch number plate are required to register before entering the low emission zone. Please check the conditions beforehand.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 1, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ANR

Location

Guest Reviews

7.3
Based on 1269 reviews
Cleanliness: 4
Service: 10
Location: 9.5
Room Quality: 5
Amenities: 9
Value for Money: 5.5
Food and Beverage: 6.4
Overall Experience: 9
H
hania • family_with_children • fr
9
2026-10-31 • via Nuitee
L
Laila • family_with_children • nl
1
Pros:

Vriendelijke medewerkers

Cons:

Tv deed het niet, en de badkamer stonk naar urine was walgelijk.

2026-10-31 • via Nuitee
D
Daniel • extended_group • gb
4
Disappointing stay
Pros:

Location was fine, room was clean.

Cons:

Breakfast was disappointing. We arrived for breakfast at about 8am, by which time there was not much food left on offer. There were only two clean cups for coffee, no fruit left, a few hot options left. We had to clean our own table.
It was also disappointing that the children's bed was a squeaky sofa bed rather than a real bed.

2026-10-29 • via Nuitee
T
Taha • couple • gb
8
2026-10-27 • via Nuitee
H
Hayrettin • family_with_children • de
4
2026-10-27 • via Nuitee
A
Anne Frans • family_with_children • nl
8
2026-10-26 • via Nuitee
V
Victoria • family_with_children • gb
9
2026-10-26 • via Nuitee
O
Olaf • solo_traveller • de
9
2026-10-26 • via Nuitee
M
Monika • extended_group • gb
9
Great stop for a family
Pros:

The beds were big and comfortable.
The staff at the desk very nice. Good shower pressure. Parking was on site and free.

Cons:

We booked for 4 people. The sofa bed was opened and made up but the pillows and blanket were missing. This was quickly corrected at reception.

2026-10-25 • via Nuitee
J
Jefry • couple • nl
6
Pros:

Vriendelijk personeel makkelijk parkeren

Cons:

Hygiëne en de douche was compleet verstopt

2026-10-25 • via Nuitee
A
AK • extended_group • nl
3
Pros:

Not much

Cons:

In a room for 4, there was a sofa bed which was terrible in terms of flatness and size, one corner was high and another low, the width was probably around 120 cm and two people were supposed to sleep there. The price was about 200 Euros per night and we left last night because of the bed and also the shower was cold, apparently under maintenance. Breakfast was very limited and basic, one person had to handle everything in the restaurant full of people. The neighbourhood is an industrial one with no or very little restaurants, shopping centers, etc. around. All in all perhaps worth a 2 start hotel instead of 4!!!

2026-10-25 • via Nuitee
G
George • couple • gb
10
2026-10-25 • via Nuitee
E
Ed • solo_traveller • nl
9
2026-10-23 • via Nuitee
M
Mustapha • solo_traveller • be
9
2026-10-22 • via Nuitee
P
Peter • solo_traveller • lu
2
Was lang geleden maar, ... nooit meer.
Pros:

Personeel aan de balie, top, niets op aan te merken.

Cons:

Al de rest. Ratten op de parking tot aan de ingang van het hotel. Een kamer tot 25 graden warm waar ze toegegeven hebben dat er een probleem was, maar dat gingen ze oplossen... Twee nachten geboekt, slechts één nacht gebleven.
Geen oog dicht gedaan wegens te warm, venster open ... lawaai en muggen... De 2e nacht heb ik geprobeerd want het zou zogezegd opgelost zijn, maar niets was er gedaan dus ben ik vroegtijdig gaan lopen.

2026-10-22 • via Nuitee
A
Aoulad ali • family_with_children • nl
4
Pros:

de wc was verstopt van het eerste gebruik

2026-10-21 • via Nuitee
D
Dieng • family_with_children • fr
8
2026-10-21 • via Nuitee
F
Farouk • extended_group • nl
7
Pros:

Genoeg parkeergelegenheid.

Cons:

Verwarming ging niet uit en de slaapbank was net slapen op een drempel

2026-10-20 • via Nuitee
K
Kim • family_with_children • de
6
Hat seinen Zweck erfüllt.
Pros:

Die Lobby sah sehr gut aus.
Das Türschild für den Hund, das bitte nicht stören Haustier ist alleine im Zimmer.
Wir konnten früher ins Zimmer.
Parkplatz umsonst.

Cons:

An einigen Stellen sehr „runter gerockt“. Der Teppich im Treppenhaus, die Lampenverkleidung im Badezimmer war abgeplatzt, schimmelstellen in der Dusche, die minibar/ der Kühlschrank. war dreckig. Scheint was ausgelaufen, keine Toilettenbürste…
Das Frühstück wird ab 6 Uhr angeboten. Waren zu im 6 Uhr unten, weil wir weiter reisen wollten. Ca 6:20 Uhr war erst alles aufgetischt.

2026-10-19 • via Nuitee
D
Daan • solo_traveller • nl
8
All good
2026-10-19 • via Nuitee