Best Western Mystic Hotel

Hotels
•
Best Western
8.6 (228 reviews)
48 Whitehall Ave, Mystic, Connecticut, 06355 , Mystic , US
1-860-9803257

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Pets allowed

Facilities

Free breakfast
Meeting rooms
Fitness facilities
Fireplace in lobby
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Cons:
Limited breakfast options
Some maintenance issues

Categories

Cleanliness
8.24
Several reviews noted cleanliness, but some areas (like hallway rugs) were mentioned as needing improvement.
Service
9.21
Reviewers praised the staff for being friendly and helpful, particularly highlighting specific employees.
Location
9.25
Multiple reviews mentioned the hotel's convenient location near attractions.
Room Quality
8.2
Rooms were generally clean and comfortable, but some noted issues like only one bathroom in suites.
Amenities
8.73
Basic amenities were available, but some guests felt that improvements could be made, especially regarding breakfast options.
Value for Money
8.69
While some found it overpriced, many agreed that it was fair for the quality.
Food and Beverage
7.74
Guests were disappointed with the limited breakfast options and quality.
Overall Experience
8.71
Most guests enjoyed their stay and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:43

Property Description

Experience the charm of coastal living at Best Western Mystic Hotel, your perfect getaway in Mystic, Connecticut.

Recreation and Relaxation
Take a dip in our seasonal outdoor pool or stay active in our fully equipped fitness center, ensuring that your relaxation and wellness needs are met during your stay.

Comfortable Accommodations
Our 120 air-conditioned rooms offer modern amenities, including refrigerators and LCD televisions, ensuring a restful night's sleep while staying connected with complimentary Wi-Fi.

Convenient Amenities
Enjoy a complimentary continental breakfast each morning, and benefit from our 24-hour front desk and business center, catering to both leisure and business travelers alike.

Book your stay today and immerse yourself in all that Mystic has to offer!

Important information:

  • The seasonal pool will be open from May to September.
  • Pool access available from 8 AM to 8 PM.
  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GON

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 50

See all policies

Location

Guest Reviews

8.6
Based on 228 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.25
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.71
C
CptElbow • Couples • Rye, New York
10
Great customer service from Jay !!
Pros:

In my opinion all the hotels in this class are similar in appearance. What sets one apart from the other is service and the BW Mystic gets 5 stars because of Jay. I called the night before with questions about my dog and early/late check in. He pleasantly answered all my questions and said he would be there to greet me on check in. I got there an hour early. I asked if he could put flowers that I purchased in my room for my girlfriend. I did not have a vase, he took the flowers, cut the stems and delivered them in a nice vase. Jay is why I would highly recommend this hotel and go back myself.

2025-11-27 • via Tripadvisor
5
5westdoc • Family • New York City, New York
10
Nice hotel
Pros:

The accessible room was large and easy to walk around. It was very clean and the king sized bed was very comfortable. The heater made the room very warm and was easy to use. Our only issues were with the bathroom. Had we not bought a non slip tub mat, the tub was slippery. The included breakfast was adequate, although the breakfast area was very comfortable. I would definitely stay here again.

2025-11-05 • via Tripadvisor
• couple • us
9
Very convenient to attractions and very comfortable.
2025-10-18 • via Nuitee
D
Desiree • extended_group • us
8
Pros:

Location and cleanliness

Cons:

Nothing

2025-10-17 • via Nuitee
A
Ashley • family_with_children • us
8
2025-10-17 • via Nuitee
• solo_traveller • us
10
Great! I would definitely use Best Western again.
Pros:

The room and the rest of the building was extremely clean and organized and the breakfast was hot and fresh.

2025-10-16 • via Nuitee
R
Robert • couple • gb
10
2025-10-15 • via Nuitee
L
Larry • couple • us
8
It was above average, but not stellar..
Pros:

Access to interstate and near many of our destinations.

Cons:

Bed was uncomfortable..

2025-10-14 • via Nuitee
J
Janine
10
Pros:

Front desk clerk was very helpful. Hotel and room was clean

2025-10-12 • via Nuitee
W
Wayne • couple • us
9
2025-10-11 • via Nuitee
T
Toni • extended_group • us
7
Clean facility very basic room cost overpriced for room
Pros:

It was standard but acceptable

Cons:

The cost for a basic room was overpriced the mini fridge was full of ice difficult to sleep due to disturbance in hallway reported to desk and was handled by 130a

2025-10-11 • via Nuitee
D
Debra • couple • us
10
Best night
Pros:

Best hotel of our trip. Modern and minimal. Very clean and comfortable.

2025-10-11 • via Nuitee
J
John
10
Pros:

Yes

2025-10-11 • via Nuitee
V
Vicki • family
6
Pros:

The hotel was old and had kind of been remodeled. The room window didn't lock, ground floor, it was noisy, noise above, hallway noise. The breakfast was nice, the staff was nice. It was clean.

2025-10-10 • via Nuitee
R
Richard
10
Navy reunion
Pros:

parking was readily available and free . Room clean and comfortable. Staff pleasant and helpful Breakfast was adequate nothing special but enough

2025-10-10 • via Nuitee
C
christina
8
Pros:

Clean room, helpful staff. We had an issue with our TV and they tried their best to help.

2025-10-08 • via Nuitee
S
Susan • family
8
Pros:

Staff was friendly and helpful

2025-10-08 • via Nuitee
A
anita
10
Pros:

Convenient and great price. Clean

2025-10-08 • via Nuitee
T
Tina • partner
6
Pros:

Staff was friendly. The hotel was clean except for a few cobwebs in the room. Bring your own pillows!

2025-10-07 • via Nuitee
S
Steve • partner
10
Pros:

Lovely stay at this hotel . Very clean, great amenities and staff . Breakfast was plentiful and good variety of items .

2025-10-06 • via Nuitee