DoubleTree by Hilton at the Entrance to Universal Orlando

All good, but lost a neccessaire bag and they didn’t find it

Carlos was bellman man and he was fantastic! He greeted us with a smile and he went out of his way to make sure we had everything we needed!

Locatie

Reinaldo was amazing. Very courteous. So friendly and helpful. Right away he greeted us and helped us with our bags.
The hotel lobby is inviting and clean.

We pulled up and were greeted by Carlos the bellman who helped us put our bags from the car and onto the carrier and brought us up to our room and placed them where we wanted them he was Kind and very Courteous great personality

Très bon emplacement près de Universal chambre très confortable piscine agréable

I loved my experience in this hotel! The room and food is amazing! Adriana was amazing and the best in the hotel staff.

La ubicación

La amplitud y ubicación

Room is big and comfortable. Very near to attraction parks and have a complimentary shuttle to Universal Studios

En general es un hotel excelente. Muy cerca de los parques de universal y muy buena atención.

Well, I just gotta say, my recent stay at the Doubletree by Hilton right at the entrance to Universal Studios was just downright splendid. From the moment we strolled up, the front staff greeted us with big smiles that felt as warm as a sunny day on the farm. And let me tell you, those warm cookies they handed us were just like a fresh batch right out of the oven—absolutely delightful!

Now, I can’t go without mentioning the fine folks who work there. Claudia, in particular, really went the extra mile. When I asked if they had any Red Bulls or Monsters for sale, she didn’t just point me in the right direction; she took it upon herself to bring me a Monster drink right to where I was sitting, along with a big cup of ice. That little act saved me from getting a migraine, and she did it all with a friendly smile that made my day!

If you’re planning an event, planning a visit to Universal Studios, or just looking for a good place to rest your weary bones, I couldn’t recommend this hotel enough. The place was as clean as a whistle, and the staff treated us like family. I’d give this fine establishment a full five out of five stars!

Good location

The hotel is clean and staff is friendly. Downside for me, with food allergies, is there’s no microwave in rooms. The only one to use is very far from my room.

One amazing thing is the staff at the restaurant on site, the waiter Jim was friendly and wonderful, the Executive Chef Anthony Fothergill came out to talk to me about my allergies and came up with a plan for me to not only eat safe food but yummy too. He even planned ahead for my next meal the next day.
Thank you guys! Really so wonderful to feel so comfortable.

I had such a wonderful experience thanks to Morgan at the DoubleTree by Hilton at the Entrance to Universal Orlando. After a long week of travel, it means so much to be welcomed into your “home away from home” by someone as attentive, polite, kind, and genuinely understanding as she is.

I’ve been a Hilton Diamond member for 10 years, and this is truly my favorite Hilton property. Experiences like this are exactly why I keep coming back.

From the moment I arrived, Morgan made me feel valued and cared for. Her warm personality and professionalism turned what could have been just another hotel check-in into a truly memorable welcome. She was an absolute delight and set the tone for a relaxing stay.

This property clearly does an outstanding job not only in hospitality, but in attracting and hiring exceptional people. Every time I stay here, I have a great experience — and team members like Morgan are a big reason why.

Thank you again, Morgan, for going above and beyond! I’m already looking forward to my next visit.

Many thanks to DoubleTree by Hilton at the Entrance to Universal Orlando. At the front desk, we appreciate the very good service, support, and cooperation of Ms Katalia, and also the useful service by Ms Kaina.

In the Sunshine Cafe, we were impressed by the excellent services, support, and cooperation of Jim. We look forward to visiting this wonderful hotel again. Much appreciated.

Upon arrival, our room was not ready what is understandable at 10 am. When dropping off our luggage, we were not even greeted. When we returned to the hotel at 6pm, we were given a handicapped-accessible room with a view of a dirty rooftop. The room itself is very outdated, which is totally not reflected in the photos. The air conditioning sounds like an old vacuum cleaner. As a Diamond member, there was no genuine recognition or appreciation. They where fully booked so no upgrades available what is understandable, however some appreciation would be nice. Had I known this in advance, I certainly would not have booked this room for $600. Hakeem from the front office was friendly and helpful.