DoubleTree by Hilton at the Entrance to Universal Orlando

Hotels
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Doubletree by Hilton
8 (5636 reviews)
5780 Major Boulevard , Orlando , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleaning issues
Parking fees

Categories

Cleanliness
7.08
Some reviews mentioned dirty rooms and unpleasant odors.
Service
9.05
Many guests praised the attentive and friendly staff.
Location
9.09
The hotel is conveniently located near Universal Studios.
Room Quality
7.54
Rooms are spacious but dated and some amenities do not function properly.
Amenities
7.07
Amenities are decent, but the parking fees are high.
Value for Money
8.03
Good price for the location, but additional charges for parking were mentioned.
Food and Beverage
8.08
Breakfast and service at the restaurant were well-received, but the café was not open during the stay.
Overall Experience
8.05
Overall, guests enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 04:25

Property Description

Unbeatable Location at Universal Orlando Entrance

First-Class Amenities
Experience luxury with in-room flat-screen TVs, a junior Olympic-size pool for a refreshing swim, and an activity desk to plan your adventures.

Convenience at Your Fingertips
Enjoy a free transfer to Universal Orlando Resort and easy access to surrounding areas with the hotel's car hire desk.

Book now for an unforgettable stay at the DoubleTree by Hilton, just moments away from top attractions like Walt Disney World and SeaWorld Orlando!

Important information:

Please note valet parking is available for a daily surcharge of USD 38.00 per night plus tax.

Please note that the tax is not included in the public parking rate.

Guests must be at least 21 years or older to make a reservation and check in.

Early Arrival Fee: USD 40.00 (Subject to Availability)

Late Departure Fee: USD 75 until 14:00 (Subject to Availability)Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCO

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 33 per day.

Location

Guest Reviews

8
Based on 5636 reviews
Cleanliness: 7.08
Service: 9.05
Location: 9.09
Room Quality: 7.54
Amenities: 7.07
Value for Money: 8.03
Food and Beverage: 8.08
Overall Experience: 8.05
P
Peter • couple • nz
6
Functional and served its purpose
Pros:

Location and staff friendly

Cons:

Hotel is tired and in need of some TLC

2026-04-25 • via Nuitee
A
ANTONINO • solo_traveller • de
10
2026-04-25 • via Nuitee
S
Sara • couple • nl
8
Fijn verblijf
Pros:

Vriendelijk personeel! Daarnaast een grote en schone kamer :)! Ook een fijne shuttel van het hotel naar de pretparken!

Cons:

De liften. Ook geen uitleg over eventuele parkeerkosten, waardoor wij 2x hebben betaald.

2026-04-25 • via Nuitee
K
Ketty • couple • us
10
I’ll give the 10/10, the location is close to every convenience store and it is very clean. I also loved the view.
Pros:

Cleanest

Cons:

I like everything about the property

2026-04-24 • via Nuitee
S
SREEJITH • family_with_children • in
8
Good stay overall with excellent staff service, but housekeeping could be improved.
Pros:

We had a pleasant stay at DoubleTree by Hilton at the Entrance to Universal Orlando. The location is very convenient, especially with the shuttle service to Universal Studios. The breakfast experience was excellent, and one staff member in particular provided outstanding service and took great care of our entire family.

Cons:

There was one day during our stay when the room was not cleaned and the bedsheets were not changed, which was disappointing.

2026-04-24 • via Nuitee
D
Dalia • family_with_children • us
10
Pleasant- will definitely return
Pros:

The staff is amazing

Cons:

Nothing

2026-04-24 • via Nuitee
J
J. • solo_traveller • nl
8
2026-04-24 • via Nuitee
D
D6045DZkarenc • Family
4
Nice hotel, universal kiosk in lobby, completely ignorant. Difficulty checking in.
Pros:

The hotel itself was very nice, it was the ignorance of the staff and the universal team that made us have to laugh because otherwise we wanted to scream. My adult niece and I booked a package deal directly through Universal and chose this hotel. My niece was arriving approximately four hoursbefore me because my flight was much longer. When booking the package, I made sure that both of our names were on the package because I knew she would arrive prior to me The front desk seemed completely perplexed about finding her name on the reservation, even though she had printed out our reservation that showed the two names . The front desk woman who was helping her, even admitted that it was her first day, and she didn’t know what she was doing. They told myniece that she may just have to sit and wait in the lobby until I arrived, even though that was going to be four hours later. then they told her that if I called them, then they would let her check in and she had to explain to them that I was a plane and couldn’t pick up the phone. She eventually got to talk to a manager who looked at the reservation and saw her name and did eventually check her in. Our other issue was with the universal desk. When we booked our package directly with Universal Studios, I made sure that we had early park admission, which is part of booking the package, but the people at the universal desk had no idea what we were talking about. They told us that we definitelydid not have early park admission because it’s not offered at this hotel, even though it was literally printed on our tickets which we showed the person. They argued with us that they even would not put us on the early shuttle because there was no way that we had early park admission. Upon my arrival, I ended upcalling universal directly who assured me that we had early Park admission. I just can’t believe the arrogance of the person at the universal desk who never even did any research but basically just told us that were wrong right to our face.

2026-04-23 • via Tripadvisor
M
Michel • extended_group • fr
8
2026-04-23 • via Nuitee
B
Bernd • solo_traveller • de
5
2026-04-23 • via Nuitee
G
Gabrielle • solo_traveller • us
10
Convenient and Clean
Pros:

Location was convenient to theme parks and staff was very nice. The pool and hot tub were great.

2026-04-23 • via Nuitee
H
Hope • solo_traveller • us
10
Wonderful Hotel but had to pay for parking
Pros:

The room was very nice and comfortable. Spacious and we had a beautiful view. Bed was comfortable.

Cons:

I did not like we had to pay $34 to park our car overnight, even though we were staying there. This is the only thing that would keep me from staying there again. That's pretty ridiculous.

2026-04-23 • via Nuitee
D
Daniel • solo_traveller • us
10
2026-04-23 • via Nuitee
D
dlrHamburg • solo_traveller • de
5
Pros:

Schneller Check-In und freundliches Personal.

Cons:

Das Hotel hat einen enormen Renovierungsstau, sowohl in den Zimmern die ein unangenehmer Geruch durchzieht (was jbter anderem wahrscheinlich an der wartungsbedürftigen Klimaaanmage und zum anderen an den Abflüssen im Bad liegt) als auch in den kompletten Außenanlagen. Preis Leistungsverhältnis stimmt hier leider (auch wenn das Vergleichsweise niedrige Preisniveau in Betracht gezogen wird) nicht.

2026-04-23 • via Nuitee
J
Janet • couple • us
10
Loved the place
Pros:

Everything

Cons:

$34 parking fee

2026-04-22 • via Nuitee
B
Bart-Jan • couple • nl
1
2026-04-22 • via Nuitee
P
patrice • family_with_children • fr
9
2026-04-22 • via Nuitee
S
Samantha • family_with_children • gb
6
Wouldnt stay again now I know it it so heavily used for student conferences
Pros:

Room size was good - extra seating area helped when travelling with family

Cons:

bathroom felt dated - toilet leaked
large conference on during our stay with loud party going on until 11pm directly below room. Not ideal when kids trying to sleep after a long park day. Reported to the reception multiple times who did nothing (acted as if it was out of their control / remit to sort). Also reported to guest satisfaction team member in lobby the next day and again nothing done / acknowledged. No acknowledgement or check in of satisfaction at check out. Wouldnt stay again now I know it it so heavily used for student conferences - ruined the holiday vibe

2026-04-22 • via Nuitee
S
Sherri • couple • us
8
Pros:

The convenience to attractions

Cons:

A separate fee for parking

2026-04-21 • via Nuitee
A
Adryona • couple • us
10
2026-04-21 • via Nuitee