All Ritmo Cancun Resort & Water Park - All Inclusive

Our stay at All Ritmo Cancún Resort & Waterpark fell well short of expectations on nearly every front. Our room had visible mold and mildew, a dirty shower, uncomfortably hard beds with a single flimsy blanket, and a patio door missing its handle—a basic safety concern that set the tone for the trip. Staff responded quickly when we reported the issue, which we appreciated, but it was never fully resolved.

The food itself was good, but the dining experience was consistently frustrating. Restaurants rotate through shared spaces, limiting options each night. Reservations—when available—were restricted to 6:00 or 8:30 PM with no flexibility, and understaffing led to long gaps between courses and minimal interaction with wait staff. Evening entertainment didn’t begin until 9 PM, which is simply too late for families with young children.

The oceanfront pool and waterpark were visibly run down, with missing bolts and broken boards on the structures—hazards that have no place at a family resort. The one bright spot: lifeguards were present and attentive, which was reassuring.

I’ve stayed at many all-inclusive resorts and consider myself a fair but discerning guest. Even so, I was surprised this property holds an RCI Gold Crown designation and recent service excellence awards. My experience was the opposite of what those ratings suggest. Between the deferred maintenance, operational limitations, and overall lack of polish, I wouldn’t book this resort again.

The worst hotel and service I’ve ever experienced. There isn’t a single competent person there. Staff were rude unless you were giving them tips.

We were travelling with a 5-year-old — forget about receiving a packed lunch if you’re going on a full-day trip with the all-inclusive option. I was told they fdont provide it.
We were told there would be a “continental breakfast” in the lobby. What they meant was old, dry rolls left over from previous days and black coffee — nothing fresh, no hot water, and no tea option. Coffee for 5 years old???
There is no access to tea or coffee during the day outside of breakfast, lunch, and dinner — and even then, you have to wait for someone to eventually bring it.
The hotel is in poor decorative condition, with paint peeling off in the bathroom.

The water park area is in an extremely poor state — everything looks rotten and badly maintained. It feels unsafe, and honestly, it seems like it’s just a matter of time before an accident happens.
There is no kids’ club unless you want to stay with your child and provide activities yourself in the so-called “kids club room.”

Absolutely horrible experience. We will never come back and would not recommend this hotel to anyone.
Ive asked to speak to the manager and no-one ever bother to come.

I honestly don’t even know where to begin with All Ritmo Cancun Resort & Water Park — hands down the worst “all-inclusive” experience I have ever had.

The room was absolutely filthy. The curtains were covered in mould, and the bathroom was even worse — mould everywhere, cracks running across the ceiling, and paint literally flaking off onto my head while I was showering. I felt like I needed a hard hat just to wash.

To make matters even more disgusting, there were what looked like ejaculation stains on the sofa in the room. I couldn’t believe what I was seeing. It was revolting and made me question whether the room had even been cleaned at all before we arrived.

The air conditioning sounded like a helicopter taking off every time it switched on, making sleep impossible. And if that didn’t keep you awake, the paper-thin walls would — you can hear absolutely everything happening next door. Zero privacy.

The food was awful and painfully repetitive. The same bland options day after day, barely warm and completely uninspiring. Breakfast was served in cracked cups, and at dinner I was handed a glass with someone else’s lipstick still smeared all over it. Completely unacceptable hygiene standards.

For an “all-inclusive” resort, they somehow kept running out of alcohol. How does that even happen? You pay for unlimited drinks and they can’t even stock the bar.

The WiFi was the worst I’ve ever experienced — constantly cutting out and barely usable. Don’t expect to stay connected to anyone back home.

The pool area looked neglected, with tiles fallen off and clearly not maintained. It felt unsafe and run-down rather than relaxing.

The staff were rude and dismissive throughout our stay. There was a clear hostility toward English guests, which made the whole experience even more uncomfortable. If you’re English and expecting a welcoming atmosphere, think again.

The most upsetting part was witnessing a member of staff beating a stray dog near the property. It was shocking and completely unacceptable.

This place is dirty, poorly maintained, badly managed, and nowhere near the standard it claims to be. Save your money and book literally anywhere else. If you want a decent holiday in Cancun, do not stay here.

We went with 2 kids (baby, toddler) and grandparents in early Feb to this resort.

Pros:
1-Entertainment staff is wonderful! Great shows and activities conducted by them.
2-staff serving at the restaurant and bars is great.
3-excellent housekeeping staff. Very tidy and quick at their work.
4- Although only 1 restaurant, there is a good variety of food in buffet. Good food. Also good snacks available.

Cons:
1- Multiple issues with rooms: outdated furniture, no refrigerator, no iron, no coffee maker
2- blanket had a bad odour on our first night at the resort. Safe box was also broken. We were able to get the room changed due to issues and that helped resolve this issue too.
3- this is not accessible resort at all. Multiple stairs are present. This is a HUGE issue if you are travelling with a stroller or wheelchair. There is no elevator too. We found this super challenging with a stroller for baby.
4- no standing showers are available readily. The resort could not confirm how many standing shower rooms are available and if we could get it for elderly parents.
5- no tissue box is given for the room.
6- no beverages (canned) given for any possible(?) refrigerator.
7-daytime manager at the reception is not courteous.
8- you need to give drivers licence to get towels at the pool. This seems a bit too much considering the towels should be a regular facility.
9-The crib provided was super dirty and had bad odour. We had to return it as baby was teething and would put the edges in mouth. Very unhygienic.

Overall, the resort is not that great in its physical aspects - accessibility, amenities and worn out/ super old furniture. However, the staff (in general) is excellent and try their best to fill in the gaps. The service is great by staff and food is good. The value doesn’t live up to expectations. It’s important that the resort works on the physical aspects (rooms, furniture, amenities, elevators/ramp) to improve their resort to get repeat guests. Unless changes are made we wouldn’t be looking to go back.

Such an amazing resort with kind workers, specifically Mario and Miguel who are at the buffet, they are such nice people! The service is also good, they provide room cleaning every day, and all the workers here overall are so kind and fun. As for the activities there are a few to do such as kayaking, sports, swimming, etc. And the food is also amazing with many options daily. The beach is beautiful and sunset and sunrise is really fun and exciting to watch. The bar is open till 11:00pm and the drinks are amazing for when you need something refreshing, they also serve many non-alcoholic drinks which is perfect. The hotel overall is amazing with really kind and helpful workers, good food, many fun activities, and amazing service, 10/10!!

The activities and mini competitions were incredibly fun and enjoyable for all ages. Kayaking was both entertaining and a great experience. The game room was were we spent lots of our time, it had 8-ball, table tennis, air hockey, and several arcade games. We spent a lot of our time there meeting new people and playing, which made the stay even more enjoyable.

When it came to food, there were a few Western options available, which I mainly stuck to.

Room service did an excellent job every day, our room was always spotless. The janitors and cleaning staff were constantly working, so the entire resort stayed very clean at all times.

The beach was well maintained and had little to no seaweed. Any seaweed that did appear was quickly cleaned by the staff. Since it’s a natural occurrence, there was some but most of the time there was none at all.

The rooms could benefit from some renovations, but overall they were comfortable. The air conditioning worked well and most of the necessary utilities were provided. At one point the showerhead started running cold water, but the staff handled it professionally and even upgraded our room for free, which we really appreciated.

Most importantly, the staff were incredibly kind, friendly, and helpful. Everyone truly tried their best to assist us, Mario, Miguel, and Pepeboy, the lady serving fries and burgers at the waterpark, the receptionists, janitors, activity staff, and bar workers. Mario and Miguel especially stood out, they were both excellent, very friendly, and always went out of their way to help us.

Awful just awful, Do not go here if English ( or any other European) or American. The food is absolutely disgraceful with very little choice and barely any variation from day to day . For the most part the food was kept heated on Bain Marie’s and was never more than lukewarm warm but mostly cold . Breakfast was only saved by the omelette station but that wore thin after a few days. There were no preserves or marmalade for toast (we had to go to Walmart to buy our own) . When we asked for teabags they informed us that they didn’t have any , again we had to supply our own via another trip to Walmart .
The staff apart from the lovely Kelly , were for the most part rude and not bothered . On one occasion when we mentioned that there was no bread ,the waiter ???? mentioned ( not realising that my partner and I both speak Spanish) to another guest that we were “typical “ English , when we reported this ,even though others heard it , the management took no action but strangely put a cake in our room fridge by way of an apology. …odd ! On one occasion I got a slight eye infection and asked for some eyewash only to be informed that they don’t have any first aid whatsoever. When I asked what would happen to a child who could easily get sand it there eyes from the beach they just shrugged their shoulders. I was told to use a shot glass as an eye bath ,almost unbelievably when we asked at the bar for said glass we were told we couldn’t have one …cue another trip to Walmart . How they proudly describe themselves as having a water park is just laughable. It was a small handful of small dangerous slides that I certainly wouldn’t let any child of mine any where near.
The decor was tired and obviously never properly maintained in fairness it was except the hot plate area !!’ For the most part quite clean . Such a shame that what could be a beautiful resort is a tired , worn out place run by people who seem to be at best fickle about the service they provide. This was apparent from the moment we got to our room on the first day , we hadn’t had a chance to get any local currency and the smallest in US dollars we had was a $50 so couldn’t tip the porter for carrying one of our case 25 yards . He was so obviously annoyed that it was quite embarrassing.

We had heard some bad experiences of this hotel and didnt know what to execpt. Well, when we arrived hotel in a very exhausted stage after 15 hour journey we got room fast, but it wasnt cleaned. We got another room with a nice location by the sea and it was overall very ok room. Cleaning was good every day and bed was very big and nice. We slept very well even though the nearest road made some noise. Warm water was needed to wait quite a long, but when you knew it it wasnt a problem. WIFI didnt work well, not at all in our room , so you needed to go outside if you wanted to have some connection. That was a big minus. Another minus I would give of food, it could have been better but we didnt suffer of hungry anyway. The service was overall very nice and good, sometimes in the restaurant you had to ask a spoon or go to get coffee by yourself (I guess it was served to the table) but thats wasnt a real problem. We got all inclusive and drinks were also included. I would suggest some drink list, also some menu to the snack bar. You had to ask what kind of drinks are included etc. beause there was no lists at all anywhere. Food in other two restaurant (one of these was snack bar in a daytime outside) wasnt nothing special either Im sorry to say.
Beach was nice and very clean and well "done" every morning. We wanted to give tip for a "beach boy" that was cleaning beach every morning so well and he did a hard work there.
Location was also something I dont recommend if you want to be near any shops or other restaurants. So then pick up some other hotel. You need to walk 1-2 km to nearest small shop or use uber or taxi.
But overall not bad experience at all, and I dont want to say "dont go here", just saying this is not business hotel or the newest ones , time is really shown in everything in the buildings and rooms but if moderate is enough this is certainly the best you can get with the budget.

This place was extremely disappointing from start to finish. Everything from the room and food to the dirty beachfront was subpar. The property is very outdated and clearly hasn’t been renovated in years. Even after upgrading our room, it lacked basic amenities like a table, the refrigerator was rusted and not working, the curtains had visible mold, the shower didn’t function properly, and the tiles were broken and worn. I even had to request wash clothes.😵‍💫. The benches in the pool along the bar are rusted and look disgusting.
The food was also a letdown, rating no more than a 3 out of 10. Considering the price, there are far better options available. Save your money, this place is not worth it.

It was disappointing. Very dated and questioned the cleanliness. The buffet didn't change much, front desk not very helpful. We got more help with hotel questions from the people selling tours.
Water park was old and parts of it not functioning. Lots of rust . Tiles coming off in the pool, leaving sharp edges,my daughter sliced her toe open.We talked to others with a similar experience. Manager stated the pool is safe, and has had no complaints. No effort to rectify anything.
You had to leave your ID if you wanted a beach towel, or volleyball, or soccer ball. If we had a bigger budget, we would have changed resorts.
The pictures online are not accurate.
The pool deck has been cut back,needs refinishing.
The staff actually working, like cleaning staff and waiters/bartenders were great.
I would not recommend this. Shame on companies like Sunwing who promote this as a great place. They also did little to assist us. I wish I had better photos to share.
My honest opinion.

Hotel was far from a 4 star hotel, then have a scam running on every person that arrives telling the rooms are no good and they can upgrade you for 250$ per room.
They tried to charge me 4500$ told me the booking wasn't paid for wouldn't give Internet access so I could prove on the app until I did the 500$ upgrade as they did not have the room available to show me, I asked how are they giving me a upgrade if rooms not paid for but they gave me no choice to pay 500$ then gave us rooms and never mentioned the 4500$ again.
We spoke to 6 different families over the two weeks and they had done the same, then come to the food and refreshments no tea and coffee like advertised no food selection for kids and the 6 choices of food you could get was all rotten we had to go out to the local restaurants for food for the 2 weeks we was there. The full resort was run down dirty l, all the was on commission on up selling you something, waterpark was not safe all rusty and damaged broken floors and steps then slides was uneven and hert the kids when they tried to go down them.unelss you tip the staff they just ignore you if you ask for something they say they will bring it but until you ask 5,6 times or tip you don't get it even just ketchup, the only staff that didn't was the bar staff, the only way you can get taxis is to ask the bell boys but they would always try to get you to go to there recommendations to upsell you something, this hotel may have been a 4 star 5 years ago but would be luck to make a 2 we have stopped in far better 3 star hotels for alot less money.

Very rundown, beds are crappy and old, shower head is from 1800’s, food is mediocre, waterpark is a dump, waterslides suck, staff isnt very friendly or helpful, front desk dont know anything about airport shuttles, pool is small and way too cold. Pool deck looks like its gonna collapse. Enough seating for like 20 people at the pool and beach. Which is pathetic. Overall ok at best. Not bad if you get it for a cheap price.

Beach is beautiful though.

We traveled as a family with a 14 year old and are leaving today. If I’m being entirely honest, it’s not really lived up to the expectations. The details advertised and pictures are not really true. That being said, we have had an ok time. The accommodation is very basic and cleaned on a daily basis. However we had a balcony facing the sea, but there was no furniture which allowed us to use it, I did ask for some but it never arrived. We had a room that had an internal door to another bedroom, which meant we could hear everything next door were saying whether it was early in the morning or late at night and found ourselves whispering after 9pm..

Food… both my wife and son found it difficult to eat each day as the lack of choices and odd types of food, very little selection, for lunch and dinner my lad could only eat rice, broccoli and cucumber.. on half of the nights we used uber eats to order food in (thankfully this was easy to do) for me, I found it ok as I’m less picky.

Bar area. Staff were friendly and helpful, drinks are plentiful but only full fat Pepsi and lemonade is available, no diet options.. the shop did sell these so had to do this although on an all inclusive.

Pool & beach

We loved the beach and it was lovely it was kept so clean, the pool was a tad cold, breathe deep when you jump in. It’s a bit dated but lovely in the sun. My biggest issue with the outside areas was that there is nowhere to sit after food. There are no table and chairs outside only sun loungers, which made us have early nights.. sitting down with family and meeting people is an important part of holidays for us.

As for the waterpark, well that’s up for debate.. ok if you have young children 12 or below, after that it’s a loose term to use.

On reflection as I sit in the lounge waiting for our transport is that it could be a lot better, it comes across that the hotel is trying to be cheap and cut corners on what I would say is all inclusive, they constantly run out of drinks and with such limited choice.. we have to be out of our room by midday and our transport is 1.40pm but we have had to pay additionally for lunch although we arrived at 6pm on our first day… some parts good, equally some parts bad.. would I come back again… I don’t think so

Dirty hotel bad service look at the pictures and make your own mind up I wouldn’t recommend this place make sure you download uber eats, pictures don’t lie

There were a few positives to our stay, but unfortunately the negatives far outweighed them.
The only true positives were that the beach was just steps from our patio, which was very convenient, and I generally felt safe while on the resort property.
The major issue was mold exposure in our room. Mold in the bathroom was visibly present on day one. After speaking with other guests, we learned to check the curtains, which we did not do until day four or five, and they had significant visible mold as well. I emailed the hotel about this and was told the curtains would be cleaned, but they never were. I also never received a follow-up response from the resort. I have kept copies of all emails.
Since returning home, I have been sick with upper respiratory symptoms consistent with mold exposure, requiring medication and causing me to miss work. I know other guests experienced similar symptoms and were also working with their travel agents regarding compensation.
The resort itself needs major maintenance and upgrades. Many areas are worn down and falling apart. The water slides are rough, with some sharp spots that made them uncomfortable to use. There are not enough lounge chairs at either the pool or the beach, making it very difficult for families.
The food was very poor, tasting the same every day with little to no variety. Communication was also difficult, as most staff spoke Spanish and had limited English, which made ordering food and drinks frustrating at times. Simple requests, like asking for butter, required repeated requests and staff often seemed irritated.
As an adult guest, I also found the drink service frustrating. When I requested a blended margarita, I was told they could not make it because they only had two blenders and they were used for kids’ drinks. I had to argue and explain that I paid for the trip and wanted a margarita, which should not be an issue at an all-inclusive resort.
Other inconveniences included having to leave a driver’s license to check out towels or equipment, receiving only a couple of towels in the room for a family of five, and having to repeatedly request more.
Overall, this resort was extremely disappointing. Between the mold exposure, lack of maintenance, poor food quality, and lack of response from management, I would not recommend All Ritmo Resort & Waterpark. We are currently working with our travel agent in hopes of receiving compensation for this trip.

Overall, great experience at the All Ritmo Resort. 7/10. Detailed review below.

I’ve been to around nine other resorts in Mexico, so I have a solid baseline for comparison. This review is from a Canadian perspective, and we stayed for two weeks over Christmas and New Year’s.

All Ritmo is a very family-friendly resort with a lot going for it. If you’re looking for a party resort, this is not it. Even at peak season and full capacity, the resort never felt crowded, and there were rarely lineups for anything. Guests were almost entirely families, with very few partiers. It’s a very quiet resort, which I really appreciated.

It’s a smaller resort (around 150 rooms). If you’re expecting the same experience as a large Dreams or Barceló, you’ll notice differences. The resort is split into two sections: the main lobby, pool, buffet, and beach on one side, and an underground tunnel under the road leading to the waterpark, sports area, theatre, and special-event buffet on the other. Walking between the two takes less than two minutes. The resort is older, but generally well maintained.

Because of the smaller size, there were always beach chairs available and no fights over them. I never saw people getting up at 6 a.m. to reserve chairs. Everything is very close together: pool, beach, restaurants, and theatre are all just a short walk away.

Again, due to the size, the main buffet doesn’t have the massive selection you’d find at larger resorts. That said, I was very impressed with the quality of the food. I’d say the quality is better than many big chains. There were always multiple meat options, plenty of vegetarian choices, and at least one fish dish. Desserts were good but fairly repetitive. There was no ice cream anywhere on the resort.

À la carte restaurants can be reserved online or through the concierge. Even at peak season, reservations were almost always available. The Ostras restaurant is very well done, with great food and excellent plating, and was one of the highlights of the resort. The snack bar doubles as the Italian and Mexican restaurants in the evenings. They were fine — nothing wrong with them, just nothing fancy. Snack bars were exactly what you’d expect and located at both the main pool and the waterpark. On weekends and for special events, the buffet is moved to the theatre and upgraded, with more variety and higher-end items like good sushi, smoked salmon, and turkey.

The rooms are spacious but dated. They’re very large, the A/C worked well, and housekeeping did a great job cleaning daily. The mattresses, however, are not great. My wife has a bad back, so we ended up ordering a pillow-top mattress topper from Amazon, which helped. The mattresses are probably the biggest drawback of the resort.

Rooms include a safe, but you need to ask the front desk for a lock and key. I lost one key and they had to drill the lock, which cost me $70 CAD. I felt that was fair. It took about 20 minutes, which actually made me feel better about how secure the safe was. There’s no mini-fridge in the room, but they bring two bottles of water daily. I initially thought water would be an issue, but there are fresh water dispensers all over the resort. Our room faced the street, and we occasionally heard traffic noise in the mornings.

The main pool is excellent. It’s right on the beach and was never overly crowded. Some tiles were missing, but it wasn’t a big deal at all. We brought water shoes but didn’t end up needing them. There’s a swim-up bar, but I never once saw anyone using it during our two-week stay. Towels are loaned out and exchanged as needed, with ID required as collateral (which I didn’t love, but got back at the end). Towel service is only available at the main pool, from 8:00 a.m. to 8:30 p.m.

The waterpark area is also very well done. The water was clean and the kids had a great time. There’s a bar with limited hours. There were lots of wasps around the waterpark bar, but I didn’t see anyone get stung. The waterslides are decent, and the kids’ pool is good. Again, some missing tiles, but no real issue. The waterpark was the highlight for the kids. Chairs were always available; shaded ones were usually taken by noon, but there was no rush.

Mini-golf was poor. It’s run-down concrete with only a few balls and putters. My four-year-old loved it, but it’s not well done and not a main attraction.

There’s one main bar just outside the buffet and next to the pool. The bartenders were great, and we never waited more than a couple of minutes. We brought large tumblers and had them filled instead of using the small plastic cups. This was a better experience than at larger resorts, where lineups can be constant. There’s also a lobby bar, but we only saw it staffed once in two weeks. Not a big issue since the main bar is about 10 metres away.

The beach was fantastic. Quiet, with chairs almost always available. Beautiful sand and tons of seashells. Some days the water was a bit murky, other days it was crystal clear. Lots of palm trees for shade. Kayaks are available to borrow. Snorkeling was decent, with some fish, and the surf was generally calm. They did a solid job managing sargassum daily.

Almost all staff were very friendly. The only negative interaction we had was just after check-in, when someone rushed over to aggressively sell us something and got upset when we told her to back off. Aside from that, everyone was great. Highlights included the main bartenders (Alberto especially), the waiters at Ostras, and Carlos, who arranged excursions. Carlos was knowledgeable, honest, and would even tell you when it was better to book things yourself, which I really appreciated.

The location is excellent. We walked down the road to the Mayan ruins at El Meco, which was a great experience. You’re also very close to Isla Mujeres, which I highly recommend. The ferry terminal is about a 30-minute walk or a $5 Uber. A trip or two there is a must. It’s also about a $10 Uber to the Hotel Zone or Plaza Las Américas if you want shopping or a change of scenery.

The gift shop is exactly what you’d expect: expensive, but it has essentials if you forgot something.

Overall: 7/10

Pros: Quiet, uncrowded, great staff, excellent for kids, great location, excellent beach, Ostras restaurant, clean, good food quality
Cons: Mattresses, no ice cream, limited food variety, no mini-fridge

For the value, I’d definitely recommend it. I don’t think I’ve stayed at a better value-for-money resort in Cancun.

This is the worst hotel I have ever stayed in mouldy walls water coming out the light in the roof cockroaches running around the room told the manager several times nothing done . The worst food I have ever seen I ad to eat out all the time definitely not a 4 star

Very good place to chill out. I got good and easy time with my family, i recommend to everyone needing relax in a amazing accommodation with friendly people and stunning views

This place is a dirty smelly mess the rooms are filthy and smelly if you want Mildrew clothes go my advice please stay away

If you stay here good luck to you. From moldy rotton rooms to a maggot in your food this hotel is the gift that just keeps giving. The waterpark is a dirty cesspit the food is served cold and undercooked most nights and the service is about as fast as a snail. Good luck to anyone staying here