All Ritmo Cancun Resort & Water Park - All Inclusive

After some very last minute changes to our service for an all inclusive in the DR, we had to pivot to a new resort(2 days notice) and the All Ritmo was the best available option for us. We had researched and read reviews over the years while exploring resort options in Cancun/Riviera, and the general consensus seemed to be, the resort was small and needed updating. So here’s our review!

Overall: First and foremost, I agree. The resort is small and it’s dated and if you’re going there expecting the equivalent to some of the bigger resort chains, you will be disappointed. With that said, there is something charming about this place. Weathered exterior + pastel colours give it a more authentic vibe. The wooden cupboard/closet doors in the rooms makes you feel like you’re in a hotel in the 1950s. The resort is small, which benefited me as I was dealing with back issues, but you have limited space to move around to. With that said, the atmosphere and vibes are good. The waterpark, again while needing an uplift was a big hit!

Pool, Beach and other amenities: We travelled with 3 kids and everyone kept busy. The staff running pool side games were great and brought a lot of enthusiasm and fun. Big shout out to Alex and the entire team for running a great program and engaging with the guests. The main pool is small but didn’t really ever feel crowded(even over the weekend with influx of families). There are limited beds/sitting area though, which was a bit of pain in the butt. The waterpark pool is also small, but serviceable. The basketball court was a hit! The beach is smaller but with lots to see (sting rays, barracuda, smaller bait fish).

Bar: There were limited bar options, but the staff were great. Shout out to Alejandro and the crew at the pool bar for keeping us well libated! Drink quality was fine, no higher end liquor options but it wasn’t a big deal.

Food: Food was fine, not great, just fine. There is one buffet and the options are pretty limited with little variety day to day. The Mexican à la carte was the best all week! I was disappointed in the coffee, which is generally a highlight for us, it was serviceable but I really look forward to rich, deep flavoured Mexican coffee. The serving staff were great. Shout out to Angy who hustled hard all week and always had a smile!

Rooms: the rooms were generally clean and well
Kept. We started with a suite with 2 double beds, but I asked for an upgrade and we ended up in a two floor deluxe room with a king bed, 2 double beds and 2 separate rooms. Well worth the $300usd to upgrade for the last 5 days. The rooms were large, though no wifi access in the rooms made it a bit challenging for the older kids. There was also limited room amenities (one roll of toilet paper, no face cloths, no stocked fridge till day 3 etc.). Location gave us great views of the bay, ocean and Puerto Cancun!

Value: This was a last minute booking so we do well on the price. I was happy with what we paid and the experience we had. If it’s going toe to toe price wise with larger resorts, that’s a different story.

Excursions: The highlight of the week was a private fishing charter! Big shout out to Oscar who is set up right by the pool and ready to help you! It was $600usd (+ tipping and uber ride to Puerto Cancun) for the five of us for 6 hours. We got a great cruise through the mangroves and along the coast. Then we set out for deep waters were We caught two sail fish and 2 tuna! The sail fish fight was an epic 30 minutes! Martin and Jose who ran our boat were awesome and took care of us!

All in all, I would recommend this resort, but with the caveat to adjust expectations if you’ve only ever been to larger resorts before! We left feeling the same we usually do, which is I wish we were staying longer. Which is always a good thing :)

We went as a family. Nice location.
Our room was nice, clean with a beautiful ocean view. Hotel is nice and clean but little old and needed upgrade in some places, like bathrooms.
People were nice and friendly.
There was a seaweed in the water and on the beach which they raked every day. Be careful of sting rays in the ocean, they can sting you and it's painful.
They have a photographer on the resort that will do a nice photos for your family.
Food was good, everything was fresh.
Water park was very enjoyable for our child.
With 15 min walk from resort there is a El Meco temple I would recommend to wist.
Over we had a good experience. We would go there again.

this place was a compleat disaster it stinks of mold every on has been getting bites from very dirty mattress and beds PLEASE STAY AWAY I PROMISE YOU DONT GO i have videos of l
mold and dirt

Julio from front desk was very rude when we checked in. Rooms were as described but there’s so much mold that we didn’t want to be in the room much. Came back home sick because of the mold. Mario in the restaurant was really kind and worked so hard when we were there. Marco and Eduardo at the bar were so friendly and knew what drinks to make before we even got to the bar. I would not stay here again unless the property upgrades and gets rid of the mold in the rooms.

Everything was amazing except the food.
But every thing else makes up for it. The snack bar burgers we're the only thing I looked forward to food related. Location was amazing right on the beach, to pool, back and forth without any stress. With kids that's a plus. The waterpark was old but a great hit. The entertainment was amazing for the kids. Such a nice family hotel. Clean! Super clean. I felt very at ease in our room because of how clean they kept it. The worst is when I floors start to freak you out haha. The maids did an amazing job.

I just wanted to commend Mario and Marco for the exptional customer service they gave to my family during our stay at the resort. I hope they get the accolades they deserve from management. Gracias.

We loved our trip to Al Ritmo Cancun water and splash resort! We travelled as a family of 10- ages 6-75 and we all loved it. If you are looking for a small resort with a Mexican feel without breaking the bank this resort is for you. Keep in mind this is a 3.5 star Mexican resort/ most of those writing negative reviews must be looking for a five star resort. You will not find a hotel with rooms closer to ocean front. The beach is swimmable and safe for kids to swim. The Seagrassum wasn’t too bad at all and the staff do a great job of raking up the back every day. The hotel is quite small and clean and the staff were amazing. The food was good and the al la carte restaurants were great- the international one was amazing and very easy to book at the front desk in the mornings. Yes the hotel is dated but we didn’t mind that at all, you get what you pay for;). We all had fun at the waterpark- again it is dated, but lots of fun! The games room was also dated but the kids had so much fun playing ping pong, air hockey and pool. I was a bit nervous after reading the negative reviews of this hotel the week before we went, but we had so much fun and would definitely go back again. A shout out to Alex on the entertainment team- he is full of energy and lots of fun:)

1 o pior Resort.The WORST resort

The cheerleaders, Ingrid and Carolina, are very friendly and kind. We made cookies with them and they were very helpful. The kids' club is very pleasant and family-friendly❤️

Honest and informative excursion booking agent. Carlos is very friendly, informative and provided helpful tips. We recommend his services. If you like to go to Playa Del Carmen make sure you mention it at the time of your excursions booking to get it complimentary.

The hotel front desk team Kelly and Arturo are very helpful. They make you feel welcomed.

The restaurant staff is good.
The food is good if you're not picky.
If you have special diet set your expectations that it might not be met.
In general the food was good.

The rooms are clean and spacious.
The ocean view rooms are close to the water which is great.

The hotel location is in between the hotel zones. You can go for walks safely.

Location brilliant, that's about it. Hotel totally outdated.
Needs a good clean.
Room 3011c stunk of sewage, but apparently it was cleaning stuff. Complained many times, same thing, cleaning fluid.
Food-what a pile of rubbish, same things rehashed, from morning till night!
So didn't eat much.
Best thing about all the food was the burgers at snack time.
Hotel staff, very rude, especially, Emma-security, Abi -on outside bar
Jare-on outside bar.
Don't like English people, served others before us.
Not nearly enough sunbeds, for amount of people.
Not enough seats, nowhere to sit most of the time, floor or wall.
Nothing to do around location.
Very boring.

A few items to note that I wish I knew booking this resort: 1. the resort is on a major road, there is no security and anyone can walk onto the property. 2. With the resort being on a major road all of the doors for the main building of the resort face the road, resulting in road noise (buses, cars, motorcycles) till late in the night and early morning are heard from your room. 3. To receive a resort towel for the pool you need to give your government ID as collateral. 4. The resort is non smoking (even on the beach) you have to go across the street to a smoking shack. 5. The standard rooms are across the street by the water park and you would have to cross the street or use the tunnel to access the main area and beach. The resort is run down, needs a major cleaning and a facelift. Beach is small, not enough lounge chairs (arguments happen due to this), deck is peeling paint, have to beg or tip well to receive name brand liquor (all they show on the bar is rail). I should say we do tip well but for the first two days we were told there was no Bacardi but on day 3 suddenly it was there hidden in a cooler. Will not go back. Will give another review on our room with pictures.

Our stay at All Ritmo Cancún Resort & Waterpark fell well short of expectations on nearly every front. Our room had visible mold and mildew, a dirty shower, uncomfortably hard beds with a single flimsy blanket, and a patio door missing its handle—a basic safety concern that set the tone for the trip. Staff responded quickly when we reported the issue, which we appreciated, but it was never fully resolved.

The food itself was good, but the dining experience was consistently frustrating. Restaurants rotate through shared spaces, limiting options each night. Reservations—when available—were restricted to 6:00 or 8:30 PM with no flexibility, and understaffing led to long gaps between courses and minimal interaction with wait staff. Evening entertainment didn’t begin until 9 PM, which is simply too late for families with young children.

The oceanfront pool and waterpark were visibly run down, with missing bolts and broken boards on the structures—hazards that have no place at a family resort. The one bright spot: lifeguards were present and attentive, which was reassuring.

I’ve stayed at many all-inclusive resorts and consider myself a fair but discerning guest. Even so, I was surprised this property holds an RCI Gold Crown designation and recent service excellence awards. My experience was the opposite of what those ratings suggest. Between the deferred maintenance, operational limitations, and overall lack of polish, I wouldn’t book this resort again.

The worst hotel and service I’ve ever experienced. There isn’t a single competent person there. Staff were rude unless you were giving them tips.

We were travelling with a 5-year-old — forget about receiving a packed lunch if you’re going on a full-day trip with the all-inclusive option. I was told they fdont provide it.
We were told there would be a “continental breakfast” in the lobby. What they meant was old, dry rolls left over from previous days and black coffee — nothing fresh, no hot water, and no tea option. Coffee for 5 years old???
There is no access to tea or coffee during the day outside of breakfast, lunch, and dinner — and even then, you have to wait for someone to eventually bring it.
The hotel is in poor decorative condition, with paint peeling off in the bathroom.

The water park area is in an extremely poor state — everything looks rotten and badly maintained. It feels unsafe, and honestly, it seems like it’s just a matter of time before an accident happens.
There is no kids’ club unless you want to stay with your child and provide activities yourself in the so-called “kids club room.”

Absolutely horrible experience. We will never come back and would not recommend this hotel to anyone.
Ive asked to speak to the manager and no-one ever bother to come.

I honestly don’t even know where to begin with All Ritmo Cancun Resort & Water Park — hands down the worst “all-inclusive” experience I have ever had.

The room was absolutely filthy. The curtains were covered in mould, and the bathroom was even worse — mould everywhere, cracks running across the ceiling, and paint literally flaking off onto my head while I was showering. I felt like I needed a hard hat just to wash.

To make matters even more disgusting, there were what looked like ejaculation stains on the sofa in the room. I couldn’t believe what I was seeing. It was revolting and made me question whether the room had even been cleaned at all before we arrived.

The air conditioning sounded like a helicopter taking off every time it switched on, making sleep impossible. And if that didn’t keep you awake, the paper-thin walls would — you can hear absolutely everything happening next door. Zero privacy.

The food was awful and painfully repetitive. The same bland options day after day, barely warm and completely uninspiring. Breakfast was served in cracked cups, and at dinner I was handed a glass with someone else’s lipstick still smeared all over it. Completely unacceptable hygiene standards.

For an “all-inclusive” resort, they somehow kept running out of alcohol. How does that even happen? You pay for unlimited drinks and they can’t even stock the bar.

The WiFi was the worst I’ve ever experienced — constantly cutting out and barely usable. Don’t expect to stay connected to anyone back home.

The pool area looked neglected, with tiles fallen off and clearly not maintained. It felt unsafe and run-down rather than relaxing.

The staff were rude and dismissive throughout our stay. There was a clear hostility toward English guests, which made the whole experience even more uncomfortable. If you’re English and expecting a welcoming atmosphere, think again.

The most upsetting part was witnessing a member of staff beating a stray dog near the property. It was shocking and completely unacceptable.

This place is dirty, poorly maintained, badly managed, and nowhere near the standard it claims to be. Save your money and book literally anywhere else. If you want a decent holiday in Cancun, do not stay here.

We went with 2 kids (baby, toddler) and grandparents in early Feb to this resort.

Pros:
1-Entertainment staff is wonderful! Great shows and activities conducted by them.
2-staff serving at the restaurant and bars is great.
3-excellent housekeeping staff. Very tidy and quick at their work.
4- Although only 1 restaurant, there is a good variety of food in buffet. Good food. Also good snacks available.

Cons:
1- Multiple issues with rooms: outdated furniture, no refrigerator, no iron, no coffee maker
2- blanket had a bad odour on our first night at the resort. Safe box was also broken. We were able to get the room changed due to issues and that helped resolve this issue too.
3- this is not accessible resort at all. Multiple stairs are present. This is a HUGE issue if you are travelling with a stroller or wheelchair. There is no elevator too. We found this super challenging with a stroller for baby.
4- no standing showers are available readily. The resort could not confirm how many standing shower rooms are available and if we could get it for elderly parents.
5- no tissue box is given for the room.
6- no beverages (canned) given for any possible(?) refrigerator.
7-daytime manager at the reception is not courteous.
8- you need to give drivers licence to get towels at the pool. This seems a bit too much considering the towels should be a regular facility.
9-The crib provided was super dirty and had bad odour. We had to return it as baby was teething and would put the edges in mouth. Very unhygienic.

Overall, the resort is not that great in its physical aspects - accessibility, amenities and worn out/ super old furniture. However, the staff (in general) is excellent and try their best to fill in the gaps. The service is great by staff and food is good. The value doesn’t live up to expectations. It’s important that the resort works on the physical aspects (rooms, furniture, amenities, elevators/ramp) to improve their resort to get repeat guests. Unless changes are made we wouldn’t be looking to go back.

Such an amazing resort with kind workers, specifically Mario and Miguel who are at the buffet, they are such nice people! The service is also good, they provide room cleaning every day, and all the workers here overall are so kind and fun. As for the activities there are a few to do such as kayaking, sports, swimming, etc. And the food is also amazing with many options daily. The beach is beautiful and sunset and sunrise is really fun and exciting to watch. The bar is open till 11:00pm and the drinks are amazing for when you need something refreshing, they also serve many non-alcoholic drinks which is perfect. The hotel overall is amazing with really kind and helpful workers, good food, many fun activities, and amazing service, 10/10!!

The activities and mini competitions were incredibly fun and enjoyable for all ages. Kayaking was both entertaining and a great experience. The game room was were we spent lots of our time, it had 8-ball, table tennis, air hockey, and several arcade games. We spent a lot of our time there meeting new people and playing, which made the stay even more enjoyable.

When it came to food, there were a few Western options available, which I mainly stuck to.

Room service did an excellent job every day, our room was always spotless. The janitors and cleaning staff were constantly working, so the entire resort stayed very clean at all times.

The beach was well maintained and had little to no seaweed. Any seaweed that did appear was quickly cleaned by the staff. Since it’s a natural occurrence, there was some but most of the time there was none at all.

The rooms could benefit from some renovations, but overall they were comfortable. The air conditioning worked well and most of the necessary utilities were provided. At one point the showerhead started running cold water, but the staff handled it professionally and even upgraded our room for free, which we really appreciated.

Most importantly, the staff were incredibly kind, friendly, and helpful. Everyone truly tried their best to assist us, Mario, Miguel, and Pepeboy, the lady serving fries and burgers at the waterpark, the receptionists, janitors, activity staff, and bar workers. Mario and Miguel especially stood out, they were both excellent, very friendly, and always went out of their way to help us.

Awful just awful, Do not go here if English ( or any other European) or American. The food is absolutely disgraceful with very little choice and barely any variation from day to day . For the most part the food was kept heated on Bain Marie’s and was never more than lukewarm warm but mostly cold . Breakfast was only saved by the omelette station but that wore thin after a few days. There were no preserves or marmalade for toast (we had to go to Walmart to buy our own) . When we asked for teabags they informed us that they didn’t have any , again we had to supply our own via another trip to Walmart .
The staff apart from the lovely Kelly , were for the most part rude and not bothered . On one occasion when we mentioned that there was no bread ,the waiter ???? mentioned ( not realising that my partner and I both speak Spanish) to another guest that we were “typical “ English , when we reported this ,even though others heard it , the management took no action but strangely put a cake in our room fridge by way of an apology. …odd ! On one occasion I got a slight eye infection and asked for some eyewash only to be informed that they don’t have any first aid whatsoever. When I asked what would happen to a child who could easily get sand it there eyes from the beach they just shrugged their shoulders. I was told to use a shot glass as an eye bath ,almost unbelievably when we asked at the bar for said glass we were told we couldn’t have one …cue another trip to Walmart . How they proudly describe themselves as having a water park is just laughable. It was a small handful of small dangerous slides that I certainly wouldn’t let any child of mine any where near.
The decor was tired and obviously never properly maintained in fairness it was except the hot plate area !!’ For the most part quite clean . Such a shame that what could be a beautiful resort is a tired , worn out place run by people who seem to be at best fickle about the service they provide. This was apparent from the moment we got to our room on the first day , we hadn’t had a chance to get any local currency and the smallest in US dollars we had was a $50 so couldn’t tip the porter for carrying one of our case 25 yards . He was so obviously annoyed that it was quite embarrassing.

We had heard some bad experiences of this hotel and didnt know what to execpt. Well, when we arrived hotel in a very exhausted stage after 15 hour journey we got room fast, but it wasnt cleaned. We got another room with a nice location by the sea and it was overall very ok room. Cleaning was good every day and bed was very big and nice. We slept very well even though the nearest road made some noise. Warm water was needed to wait quite a long, but when you knew it it wasnt a problem. WIFI didnt work well, not at all in our room , so you needed to go outside if you wanted to have some connection. That was a big minus. Another minus I would give of food, it could have been better but we didnt suffer of hungry anyway. The service was overall very nice and good, sometimes in the restaurant you had to ask a spoon or go to get coffee by yourself (I guess it was served to the table) but thats wasnt a real problem. We got all inclusive and drinks were also included. I would suggest some drink list, also some menu to the snack bar. You had to ask what kind of drinks are included etc. beause there was no lists at all anywhere. Food in other two restaurant (one of these was snack bar in a daytime outside) wasnt nothing special either Im sorry to say.
Beach was nice and very clean and well "done" every morning. We wanted to give tip for a "beach boy" that was cleaning beach every morning so well and he did a hard work there.
Location was also something I dont recommend if you want to be near any shops or other restaurants. So then pick up some other hotel. You need to walk 1-2 km to nearest small shop or use uber or taxi.
But overall not bad experience at all, and I dont want to say "dont go here", just saying this is not business hotel or the newest ones , time is really shown in everything in the buildings and rooms but if moderate is enough this is certainly the best you can get with the budget.