All Ritmo Cancun Resort & Water Park - All Inclusive

We loved our trip to Al Ritmo Cancun water and splash resort! We travelled as a family of 10- ages 6-75 and we all loved it. If you are looking for a small resort with a Mexican feel without breaking the bank this resort is for you. Keep in mind this is a 3.5 star Mexican resort/ most of those writing negative reviews must be looking for a five star resort. You will not find a hotel with rooms closer to ocean front. The beach is swimmable and safe for kids to swim. The Seagrassum wasn’t too bad at all and the staff do a great job of raking up the back every day. The hotel is quite small and clean and the staff were amazing. The food was good and the al la carte restaurants were great- the international one was amazing and very easy to book at the front desk in the mornings. Yes the hotel is dated but we didn’t mind that at all, you get what you pay for;). We all had fun at the waterpark- again it is dated, but lots of fun! The games room was also dated but the kids had so much fun playing ping pong, air hockey and pool. I was a bit nervous after reading the negative reviews of this hotel the week before we went, but we had so much fun and would definitely go back again. A shout out to Alex on the entertainment team- he is full of energy and lots of fun:)

1 o pior Resort.The WORST resort

The cheerleaders, Ingrid and Carolina, are very friendly and kind. We made cookies with them and they were very helpful. The kids' club is very pleasant and family-friendly❤️

Honest and informative excursion booking agent. Carlos is very friendly, informative and provided helpful tips. We recommend his services. If you like to go to Playa Del Carmen make sure you mention it at the time of your excursions booking to get it complimentary.

The hotel front desk team Kelly and Arturo are very helpful. They make you feel welcomed.

The restaurant staff is good.
The food is good if you're not picky.
If you have special diet set your expectations that it might not be met.
In general the food was good.

The rooms are clean and spacious.
The ocean view rooms are close to the water which is great.

The hotel location is in between the hotel zones. You can go for walks safely.

Location brilliant, that's about it. Hotel totally outdated.
Needs a good clean.
Room 3011c stunk of sewage, but apparently it was cleaning stuff. Complained many times, same thing, cleaning fluid.
Food-what a pile of rubbish, same things rehashed, from morning till night!
So didn't eat much.
Best thing about all the food was the burgers at snack time.
Hotel staff, very rude, especially, Emma-security, Abi -on outside bar
Jare-on outside bar.
Don't like English people, served others before us.
Not nearly enough sunbeds, for amount of people.
Not enough seats, nowhere to sit most of the time, floor or wall.
Nothing to do around location.
Very boring.

A few items to note that I wish I knew booking this resort: 1. the resort is on a major road, there is no security and anyone can walk onto the property. 2. With the resort being on a major road all of the doors for the main building of the resort face the road, resulting in road noise (buses, cars, motorcycles) till late in the night and early morning are heard from your room. 3. To receive a resort towel for the pool you need to give your government ID as collateral. 4. The resort is non smoking (even on the beach) you have to go across the street to a smoking shack. 5. The standard rooms are across the street by the water park and you would have to cross the street or use the tunnel to access the main area and beach. The resort is run down, needs a major cleaning and a facelift. Beach is small, not enough lounge chairs (arguments happen due to this), deck is peeling paint, have to beg or tip well to receive name brand liquor (all they show on the bar is rail). I should say we do tip well but for the first two days we were told there was no Bacardi but on day 3 suddenly it was there hidden in a cooler. Will not go back. Will give another review on our room with pictures.

Our stay at All Ritmo Cancún Resort & Waterpark fell well short of expectations on nearly every front. Our room had visible mold and mildew, a dirty shower, uncomfortably hard beds with a single flimsy blanket, and a patio door missing its handle—a basic safety concern that set the tone for the trip. Staff responded quickly when we reported the issue, which we appreciated, but it was never fully resolved.

The food itself was good, but the dining experience was consistently frustrating. Restaurants rotate through shared spaces, limiting options each night. Reservations—when available—were restricted to 6:00 or 8:30 PM with no flexibility, and understaffing led to long gaps between courses and minimal interaction with wait staff. Evening entertainment didn’t begin until 9 PM, which is simply too late for families with young children.

The oceanfront pool and waterpark were visibly run down, with missing bolts and broken boards on the structures—hazards that have no place at a family resort. The one bright spot: lifeguards were present and attentive, which was reassuring.

I’ve stayed at many all-inclusive resorts and consider myself a fair but discerning guest. Even so, I was surprised this property holds an RCI Gold Crown designation and recent service excellence awards. My experience was the opposite of what those ratings suggest. Between the deferred maintenance, operational limitations, and overall lack of polish, I wouldn’t book this resort again.

The worst hotel and service I’ve ever experienced. There isn’t a single competent person there. Staff were rude unless you were giving them tips.

We were travelling with a 5-year-old — forget about receiving a packed lunch if you’re going on a full-day trip with the all-inclusive option. I was told they fdont provide it.
We were told there would be a “continental breakfast” in the lobby. What they meant was old, dry rolls left over from previous days and black coffee — nothing fresh, no hot water, and no tea option. Coffee for 5 years old???
There is no access to tea or coffee during the day outside of breakfast, lunch, and dinner — and even then, you have to wait for someone to eventually bring it.
The hotel is in poor decorative condition, with paint peeling off in the bathroom.

The water park area is in an extremely poor state — everything looks rotten and badly maintained. It feels unsafe, and honestly, it seems like it’s just a matter of time before an accident happens.
There is no kids’ club unless you want to stay with your child and provide activities yourself in the so-called “kids club room.”

Absolutely horrible experience. We will never come back and would not recommend this hotel to anyone.
Ive asked to speak to the manager and no-one ever bother to come.

I honestly don’t even know where to begin with All Ritmo Cancun Resort & Water Park — hands down the worst “all-inclusive” experience I have ever had.

The room was absolutely filthy. The curtains were covered in mould, and the bathroom was even worse — mould everywhere, cracks running across the ceiling, and paint literally flaking off onto my head while I was showering. I felt like I needed a hard hat just to wash.

To make matters even more disgusting, there were what looked like ejaculation stains on the sofa in the room. I couldn’t believe what I was seeing. It was revolting and made me question whether the room had even been cleaned at all before we arrived.

The air conditioning sounded like a helicopter taking off every time it switched on, making sleep impossible. And if that didn’t keep you awake, the paper-thin walls would — you can hear absolutely everything happening next door. Zero privacy.

The food was awful and painfully repetitive. The same bland options day after day, barely warm and completely uninspiring. Breakfast was served in cracked cups, and at dinner I was handed a glass with someone else’s lipstick still smeared all over it. Completely unacceptable hygiene standards.

For an “all-inclusive” resort, they somehow kept running out of alcohol. How does that even happen? You pay for unlimited drinks and they can’t even stock the bar.

The WiFi was the worst I’ve ever experienced — constantly cutting out and barely usable. Don’t expect to stay connected to anyone back home.

The pool area looked neglected, with tiles fallen off and clearly not maintained. It felt unsafe and run-down rather than relaxing.

The staff were rude and dismissive throughout our stay. There was a clear hostility toward English guests, which made the whole experience even more uncomfortable. If you’re English and expecting a welcoming atmosphere, think again.

The most upsetting part was witnessing a member of staff beating a stray dog near the property. It was shocking and completely unacceptable.

This place is dirty, poorly maintained, badly managed, and nowhere near the standard it claims to be. Save your money and book literally anywhere else. If you want a decent holiday in Cancun, do not stay here.

We went with 2 kids (baby, toddler) and grandparents in early Feb to this resort.

Pros:
1-Entertainment staff is wonderful! Great shows and activities conducted by them.
2-staff serving at the restaurant and bars is great.
3-excellent housekeeping staff. Very tidy and quick at their work.
4- Although only 1 restaurant, there is a good variety of food in buffet. Good food. Also good snacks available.

Cons:
1- Multiple issues with rooms: outdated furniture, no refrigerator, no iron, no coffee maker
2- blanket had a bad odour on our first night at the resort. Safe box was also broken. We were able to get the room changed due to issues and that helped resolve this issue too.
3- this is not accessible resort at all. Multiple stairs are present. This is a HUGE issue if you are travelling with a stroller or wheelchair. There is no elevator too. We found this super challenging with a stroller for baby.
4- no standing showers are available readily. The resort could not confirm how many standing shower rooms are available and if we could get it for elderly parents.
5- no tissue box is given for the room.
6- no beverages (canned) given for any possible(?) refrigerator.
7-daytime manager at the reception is not courteous.
8- you need to give drivers licence to get towels at the pool. This seems a bit too much considering the towels should be a regular facility.
9-The crib provided was super dirty and had bad odour. We had to return it as baby was teething and would put the edges in mouth. Very unhygienic.

Overall, the resort is not that great in its physical aspects - accessibility, amenities and worn out/ super old furniture. However, the staff (in general) is excellent and try their best to fill in the gaps. The service is great by staff and food is good. The value doesn’t live up to expectations. It’s important that the resort works on the physical aspects (rooms, furniture, amenities, elevators/ramp) to improve their resort to get repeat guests. Unless changes are made we wouldn’t be looking to go back.

Such an amazing resort with kind workers, specifically Mario and Miguel who are at the buffet, they are such nice people! The service is also good, they provide room cleaning every day, and all the workers here overall are so kind and fun. As for the activities there are a few to do such as kayaking, sports, swimming, etc. And the food is also amazing with many options daily. The beach is beautiful and sunset and sunrise is really fun and exciting to watch. The bar is open till 11:00pm and the drinks are amazing for when you need something refreshing, they also serve many non-alcoholic drinks which is perfect. The hotel overall is amazing with really kind and helpful workers, good food, many fun activities, and amazing service, 10/10!!

The activities and mini competitions were incredibly fun and enjoyable for all ages. Kayaking was both entertaining and a great experience. The game room was were we spent lots of our time, it had 8-ball, table tennis, air hockey, and several arcade games. We spent a lot of our time there meeting new people and playing, which made the stay even more enjoyable.

When it came to food, there were a few Western options available, which I mainly stuck to.

Room service did an excellent job every day, our room was always spotless. The janitors and cleaning staff were constantly working, so the entire resort stayed very clean at all times.

The beach was well maintained and had little to no seaweed. Any seaweed that did appear was quickly cleaned by the staff. Since it’s a natural occurrence, there was some but most of the time there was none at all.

The rooms could benefit from some renovations, but overall they were comfortable. The air conditioning worked well and most of the necessary utilities were provided. At one point the showerhead started running cold water, but the staff handled it professionally and even upgraded our room for free, which we really appreciated.

Most importantly, the staff were incredibly kind, friendly, and helpful. Everyone truly tried their best to assist us, Mario, Miguel, and Pepeboy, the lady serving fries and burgers at the waterpark, the receptionists, janitors, activity staff, and bar workers. Mario and Miguel especially stood out, they were both excellent, very friendly, and always went out of their way to help us.

Awful just awful, Do not go here if English ( or any other European) or American. The food is absolutely disgraceful with very little choice and barely any variation from day to day . For the most part the food was kept heated on Bain Marie’s and was never more than lukewarm warm but mostly cold . Breakfast was only saved by the omelette station but that wore thin after a few days. There were no preserves or marmalade for toast (we had to go to Walmart to buy our own) . When we asked for teabags they informed us that they didn’t have any , again we had to supply our own via another trip to Walmart .
The staff apart from the lovely Kelly , were for the most part rude and not bothered . On one occasion when we mentioned that there was no bread ,the waiter ???? mentioned ( not realising that my partner and I both speak Spanish) to another guest that we were “typical “ English , when we reported this ,even though others heard it , the management took no action but strangely put a cake in our room fridge by way of an apology. …odd ! On one occasion I got a slight eye infection and asked for some eyewash only to be informed that they don’t have any first aid whatsoever. When I asked what would happen to a child who could easily get sand it there eyes from the beach they just shrugged their shoulders. I was told to use a shot glass as an eye bath ,almost unbelievably when we asked at the bar for said glass we were told we couldn’t have one …cue another trip to Walmart . How they proudly describe themselves as having a water park is just laughable. It was a small handful of small dangerous slides that I certainly wouldn’t let any child of mine any where near.
The decor was tired and obviously never properly maintained in fairness it was except the hot plate area !!’ For the most part quite clean . Such a shame that what could be a beautiful resort is a tired , worn out place run by people who seem to be at best fickle about the service they provide. This was apparent from the moment we got to our room on the first day , we hadn’t had a chance to get any local currency and the smallest in US dollars we had was a $50 so couldn’t tip the porter for carrying one of our case 25 yards . He was so obviously annoyed that it was quite embarrassing.

We had heard some bad experiences of this hotel and didnt know what to execpt. Well, when we arrived hotel in a very exhausted stage after 15 hour journey we got room fast, but it wasnt cleaned. We got another room with a nice location by the sea and it was overall very ok room. Cleaning was good every day and bed was very big and nice. We slept very well even though the nearest road made some noise. Warm water was needed to wait quite a long, but when you knew it it wasnt a problem. WIFI didnt work well, not at all in our room , so you needed to go outside if you wanted to have some connection. That was a big minus. Another minus I would give of food, it could have been better but we didnt suffer of hungry anyway. The service was overall very nice and good, sometimes in the restaurant you had to ask a spoon or go to get coffee by yourself (I guess it was served to the table) but thats wasnt a real problem. We got all inclusive and drinks were also included. I would suggest some drink list, also some menu to the snack bar. You had to ask what kind of drinks are included etc. beause there was no lists at all anywhere. Food in other two restaurant (one of these was snack bar in a daytime outside) wasnt nothing special either Im sorry to say.
Beach was nice and very clean and well "done" every morning. We wanted to give tip for a "beach boy" that was cleaning beach every morning so well and he did a hard work there.
Location was also something I dont recommend if you want to be near any shops or other restaurants. So then pick up some other hotel. You need to walk 1-2 km to nearest small shop or use uber or taxi.
But overall not bad experience at all, and I dont want to say "dont go here", just saying this is not business hotel or the newest ones , time is really shown in everything in the buildings and rooms but if moderate is enough this is certainly the best you can get with the budget.

This place was extremely disappointing from start to finish. Everything from the room and food to the dirty beachfront was subpar. The property is very outdated and clearly hasn’t been renovated in years. Even after upgrading our room, it lacked basic amenities like a table, the refrigerator was rusted and not working, the curtains had visible mold, the shower didn’t function properly, and the tiles were broken and worn. I even had to request wash clothes.😵‍💫. The benches in the pool along the bar are rusted and look disgusting.
The food was also a letdown, rating no more than a 3 out of 10. Considering the price, there are far better options available. Save your money, this place is not worth it.

It was disappointing. Very dated and questioned the cleanliness. The buffet didn't change much, front desk not very helpful. We got more help with hotel questions from the people selling tours.
Water park was old and parts of it not functioning. Lots of rust . Tiles coming off in the pool, leaving sharp edges,my daughter sliced her toe open.We talked to others with a similar experience. Manager stated the pool is safe, and has had no complaints. No effort to rectify anything.
You had to leave your ID if you wanted a beach towel, or volleyball, or soccer ball. If we had a bigger budget, we would have changed resorts.
The pictures online are not accurate.
The pool deck has been cut back,needs refinishing.
The staff actually working, like cleaning staff and waiters/bartenders were great.
I would not recommend this. Shame on companies like Sunwing who promote this as a great place. They also did little to assist us. I wish I had better photos to share.
My honest opinion.

Hotel was far from a 4 star hotel, then have a scam running on every person that arrives telling the rooms are no good and they can upgrade you for 250$ per room.
They tried to charge me 4500$ told me the booking wasn't paid for wouldn't give Internet access so I could prove on the app until I did the 500$ upgrade as they did not have the room available to show me, I asked how are they giving me a upgrade if rooms not paid for but they gave me no choice to pay 500$ then gave us rooms and never mentioned the 4500$ again.
We spoke to 6 different families over the two weeks and they had done the same, then come to the food and refreshments no tea and coffee like advertised no food selection for kids and the 6 choices of food you could get was all rotten we had to go out to the local restaurants for food for the 2 weeks we was there. The full resort was run down dirty l, all the was on commission on up selling you something, waterpark was not safe all rusty and damaged broken floors and steps then slides was uneven and hert the kids when they tried to go down them.unelss you tip the staff they just ignore you if you ask for something they say they will bring it but until you ask 5,6 times or tip you don't get it even just ketchup, the only staff that didn't was the bar staff, the only way you can get taxis is to ask the bell boys but they would always try to get you to go to there recommendations to upsell you something, this hotel may have been a 4 star 5 years ago but would be luck to make a 2 we have stopped in far better 3 star hotels for alot less money.

Very rundown, beds are crappy and old, shower head is from 1800’s, food is mediocre, waterpark is a dump, waterslides suck, staff isnt very friendly or helpful, front desk dont know anything about airport shuttles, pool is small and way too cold. Pool deck looks like its gonna collapse. Enough seating for like 20 people at the pool and beach. Which is pathetic. Overall ok at best. Not bad if you get it for a cheap price.

Beach is beautiful though.

We traveled as a family with a 14 year old and are leaving today. If I’m being entirely honest, it’s not really lived up to the expectations. The details advertised and pictures are not really true. That being said, we have had an ok time. The accommodation is very basic and cleaned on a daily basis. However we had a balcony facing the sea, but there was no furniture which allowed us to use it, I did ask for some but it never arrived. We had a room that had an internal door to another bedroom, which meant we could hear everything next door were saying whether it was early in the morning or late at night and found ourselves whispering after 9pm..

Food… both my wife and son found it difficult to eat each day as the lack of choices and odd types of food, very little selection, for lunch and dinner my lad could only eat rice, broccoli and cucumber.. on half of the nights we used uber eats to order food in (thankfully this was easy to do) for me, I found it ok as I’m less picky.

Bar area. Staff were friendly and helpful, drinks are plentiful but only full fat Pepsi and lemonade is available, no diet options.. the shop did sell these so had to do this although on an all inclusive.

Pool & beach

We loved the beach and it was lovely it was kept so clean, the pool was a tad cold, breathe deep when you jump in. It’s a bit dated but lovely in the sun. My biggest issue with the outside areas was that there is nowhere to sit after food. There are no table and chairs outside only sun loungers, which made us have early nights.. sitting down with family and meeting people is an important part of holidays for us.

As for the waterpark, well that’s up for debate.. ok if you have young children 12 or below, after that it’s a loose term to use.

On reflection as I sit in the lounge waiting for our transport is that it could be a lot better, it comes across that the hotel is trying to be cheap and cut corners on what I would say is all inclusive, they constantly run out of drinks and with such limited choice.. we have to be out of our room by midday and our transport is 1.40pm but we have had to pay additionally for lunch although we arrived at 6pm on our first day… some parts good, equally some parts bad.. would I come back again… I don’t think so

Dirty hotel bad service look at the pictures and make your own mind up I wouldn’t recommend this place make sure you download uber eats, pictures don’t lie