All Ritmo Cancun Resort & Water Park - All Inclusive

This place was extremely disappointing from start to finish. Everything from the room and food to the dirty beachfront was subpar. The property is very outdated and clearly hasn’t been renovated in years. Even after upgrading our room, it lacked basic amenities like a table, the refrigerator was rusted and not working, the curtains had visible mold, the shower didn’t function properly, and the tiles were broken and worn. I even had to request wash clothes.😵‍💫. The benches in the pool along the bar are rusted and look disgusting.
The food was also a letdown, rating no more than a 3 out of 10. Considering the price, there are far better options available. Save your money, this place is not worth it.

It was disappointing. Very dated and questioned the cleanliness. The buffet didn't change much, front desk not very helpful. We got more help with hotel questions from the people selling tours.
Water park was old and parts of it not functioning. Lots of rust . Tiles coming off in the pool, leaving sharp edges,my daughter sliced her toe open.We talked to others with a similar experience. Manager stated the pool is safe, and has had no complaints. No effort to rectify anything.
You had to leave your ID if you wanted a beach towel, or volleyball, or soccer ball. If we had a bigger budget, we would have changed resorts.
The pictures online are not accurate.
The pool deck has been cut back,needs refinishing.
The staff actually working, like cleaning staff and waiters/bartenders were great.
I would not recommend this. Shame on companies like Sunwing who promote this as a great place. They also did little to assist us. I wish I had better photos to share.
My honest opinion.

Hotel was far from a 4 star hotel, then have a scam running on every person that arrives telling the rooms are no good and they can upgrade you for 250$ per room.
They tried to charge me 4500$ told me the booking wasn't paid for wouldn't give Internet access so I could prove on the app until I did the 500$ upgrade as they did not have the room available to show me, I asked how are they giving me a upgrade if rooms not paid for but they gave me no choice to pay 500$ then gave us rooms and never mentioned the 4500$ again.
We spoke to 6 different families over the two weeks and they had done the same, then come to the food and refreshments no tea and coffee like advertised no food selection for kids and the 6 choices of food you could get was all rotten we had to go out to the local restaurants for food for the 2 weeks we was there. The full resort was run down dirty l, all the was on commission on up selling you something, waterpark was not safe all rusty and damaged broken floors and steps then slides was uneven and hert the kids when they tried to go down them.unelss you tip the staff they just ignore you if you ask for something they say they will bring it but until you ask 5,6 times or tip you don't get it even just ketchup, the only staff that didn't was the bar staff, the only way you can get taxis is to ask the bell boys but they would always try to get you to go to there recommendations to upsell you something, this hotel may have been a 4 star 5 years ago but would be luck to make a 2 we have stopped in far better 3 star hotels for alot less money.

Very rundown, beds are crappy and old, shower head is from 1800’s, food is mediocre, waterpark is a dump, waterslides suck, staff isnt very friendly or helpful, front desk dont know anything about airport shuttles, pool is small and way too cold. Pool deck looks like its gonna collapse. Enough seating for like 20 people at the pool and beach. Which is pathetic. Overall ok at best. Not bad if you get it for a cheap price.

Beach is beautiful though.

We traveled as a family with a 14 year old and are leaving today. If I’m being entirely honest, it’s not really lived up to the expectations. The details advertised and pictures are not really true. That being said, we have had an ok time. The accommodation is very basic and cleaned on a daily basis. However we had a balcony facing the sea, but there was no furniture which allowed us to use it, I did ask for some but it never arrived. We had a room that had an internal door to another bedroom, which meant we could hear everything next door were saying whether it was early in the morning or late at night and found ourselves whispering after 9pm..

Food… both my wife and son found it difficult to eat each day as the lack of choices and odd types of food, very little selection, for lunch and dinner my lad could only eat rice, broccoli and cucumber.. on half of the nights we used uber eats to order food in (thankfully this was easy to do) for me, I found it ok as I’m less picky.

Bar area. Staff were friendly and helpful, drinks are plentiful but only full fat Pepsi and lemonade is available, no diet options.. the shop did sell these so had to do this although on an all inclusive.

Pool & beach

We loved the beach and it was lovely it was kept so clean, the pool was a tad cold, breathe deep when you jump in. It’s a bit dated but lovely in the sun. My biggest issue with the outside areas was that there is nowhere to sit after food. There are no table and chairs outside only sun loungers, which made us have early nights.. sitting down with family and meeting people is an important part of holidays for us.

As for the waterpark, well that’s up for debate.. ok if you have young children 12 or below, after that it’s a loose term to use.

On reflection as I sit in the lounge waiting for our transport is that it could be a lot better, it comes across that the hotel is trying to be cheap and cut corners on what I would say is all inclusive, they constantly run out of drinks and with such limited choice.. we have to be out of our room by midday and our transport is 1.40pm but we have had to pay additionally for lunch although we arrived at 6pm on our first day… some parts good, equally some parts bad.. would I come back again… I don’t think so

Dirty hotel bad service look at the pictures and make your own mind up I wouldn’t recommend this place make sure you download uber eats, pictures don’t lie

There were a few positives to our stay, but unfortunately the negatives far outweighed them.
The only true positives were that the beach was just steps from our patio, which was very convenient, and I generally felt safe while on the resort property.
The major issue was mold exposure in our room. Mold in the bathroom was visibly present on day one. After speaking with other guests, we learned to check the curtains, which we did not do until day four or five, and they had significant visible mold as well. I emailed the hotel about this and was told the curtains would be cleaned, but they never were. I also never received a follow-up response from the resort. I have kept copies of all emails.
Since returning home, I have been sick with upper respiratory symptoms consistent with mold exposure, requiring medication and causing me to miss work. I know other guests experienced similar symptoms and were also working with their travel agents regarding compensation.
The resort itself needs major maintenance and upgrades. Many areas are worn down and falling apart. The water slides are rough, with some sharp spots that made them uncomfortable to use. There are not enough lounge chairs at either the pool or the beach, making it very difficult for families.
The food was very poor, tasting the same every day with little to no variety. Communication was also difficult, as most staff spoke Spanish and had limited English, which made ordering food and drinks frustrating at times. Simple requests, like asking for butter, required repeated requests and staff often seemed irritated.
As an adult guest, I also found the drink service frustrating. When I requested a blended margarita, I was told they could not make it because they only had two blenders and they were used for kids’ drinks. I had to argue and explain that I paid for the trip and wanted a margarita, which should not be an issue at an all-inclusive resort.
Other inconveniences included having to leave a driver’s license to check out towels or equipment, receiving only a couple of towels in the room for a family of five, and having to repeatedly request more.
Overall, this resort was extremely disappointing. Between the mold exposure, lack of maintenance, poor food quality, and lack of response from management, I would not recommend All Ritmo Resort & Waterpark. We are currently working with our travel agent in hopes of receiving compensation for this trip.

Overall, great experience at the All Ritmo Resort. 7/10. Detailed review below.

I’ve been to around nine other resorts in Mexico, so I have a solid baseline for comparison. This review is from a Canadian perspective, and we stayed for two weeks over Christmas and New Year’s.

All Ritmo is a very family-friendly resort with a lot going for it. If you’re looking for a party resort, this is not it. Even at peak season and full capacity, the resort never felt crowded, and there were rarely lineups for anything. Guests were almost entirely families, with very few partiers. It’s a very quiet resort, which I really appreciated.

It’s a smaller resort (around 150 rooms). If you’re expecting the same experience as a large Dreams or Barceló, you’ll notice differences. The resort is split into two sections: the main lobby, pool, buffet, and beach on one side, and an underground tunnel under the road leading to the waterpark, sports area, theatre, and special-event buffet on the other. Walking between the two takes less than two minutes. The resort is older, but generally well maintained.

Because of the smaller size, there were always beach chairs available and no fights over them. I never saw people getting up at 6 a.m. to reserve chairs. Everything is very close together: pool, beach, restaurants, and theatre are all just a short walk away.

Again, due to the size, the main buffet doesn’t have the massive selection you’d find at larger resorts. That said, I was very impressed with the quality of the food. I’d say the quality is better than many big chains. There were always multiple meat options, plenty of vegetarian choices, and at least one fish dish. Desserts were good but fairly repetitive. There was no ice cream anywhere on the resort.

À la carte restaurants can be reserved online or through the concierge. Even at peak season, reservations were almost always available. The Ostras restaurant is very well done, with great food and excellent plating, and was one of the highlights of the resort. The snack bar doubles as the Italian and Mexican restaurants in the evenings. They were fine — nothing wrong with them, just nothing fancy. Snack bars were exactly what you’d expect and located at both the main pool and the waterpark. On weekends and for special events, the buffet is moved to the theatre and upgraded, with more variety and higher-end items like good sushi, smoked salmon, and turkey.

The rooms are spacious but dated. They’re very large, the A/C worked well, and housekeeping did a great job cleaning daily. The mattresses, however, are not great. My wife has a bad back, so we ended up ordering a pillow-top mattress topper from Amazon, which helped. The mattresses are probably the biggest drawback of the resort.

Rooms include a safe, but you need to ask the front desk for a lock and key. I lost one key and they had to drill the lock, which cost me $70 CAD. I felt that was fair. It took about 20 minutes, which actually made me feel better about how secure the safe was. There’s no mini-fridge in the room, but they bring two bottles of water daily. I initially thought water would be an issue, but there are fresh water dispensers all over the resort. Our room faced the street, and we occasionally heard traffic noise in the mornings.

The main pool is excellent. It’s right on the beach and was never overly crowded. Some tiles were missing, but it wasn’t a big deal at all. We brought water shoes but didn’t end up needing them. There’s a swim-up bar, but I never once saw anyone using it during our two-week stay. Towels are loaned out and exchanged as needed, with ID required as collateral (which I didn’t love, but got back at the end). Towel service is only available at the main pool, from 8:00 a.m. to 8:30 p.m.

The waterpark area is also very well done. The water was clean and the kids had a great time. There’s a bar with limited hours. There were lots of wasps around the waterpark bar, but I didn’t see anyone get stung. The waterslides are decent, and the kids’ pool is good. Again, some missing tiles, but no real issue. The waterpark was the highlight for the kids. Chairs were always available; shaded ones were usually taken by noon, but there was no rush.

Mini-golf was poor. It’s run-down concrete with only a few balls and putters. My four-year-old loved it, but it’s not well done and not a main attraction.

There’s one main bar just outside the buffet and next to the pool. The bartenders were great, and we never waited more than a couple of minutes. We brought large tumblers and had them filled instead of using the small plastic cups. This was a better experience than at larger resorts, where lineups can be constant. There’s also a lobby bar, but we only saw it staffed once in two weeks. Not a big issue since the main bar is about 10 metres away.

The beach was fantastic. Quiet, with chairs almost always available. Beautiful sand and tons of seashells. Some days the water was a bit murky, other days it was crystal clear. Lots of palm trees for shade. Kayaks are available to borrow. Snorkeling was decent, with some fish, and the surf was generally calm. They did a solid job managing sargassum daily.

Almost all staff were very friendly. The only negative interaction we had was just after check-in, when someone rushed over to aggressively sell us something and got upset when we told her to back off. Aside from that, everyone was great. Highlights included the main bartenders (Alberto especially), the waiters at Ostras, and Carlos, who arranged excursions. Carlos was knowledgeable, honest, and would even tell you when it was better to book things yourself, which I really appreciated.

The location is excellent. We walked down the road to the Mayan ruins at El Meco, which was a great experience. You’re also very close to Isla Mujeres, which I highly recommend. The ferry terminal is about a 30-minute walk or a $5 Uber. A trip or two there is a must. It’s also about a $10 Uber to the Hotel Zone or Plaza Las Américas if you want shopping or a change of scenery.

The gift shop is exactly what you’d expect: expensive, but it has essentials if you forgot something.

Overall: 7/10

Pros: Quiet, uncrowded, great staff, excellent for kids, great location, excellent beach, Ostras restaurant, clean, good food quality
Cons: Mattresses, no ice cream, limited food variety, no mini-fridge

For the value, I’d definitely recommend it. I don’t think I’ve stayed at a better value-for-money resort in Cancun.

This is the worst hotel I have ever stayed in mouldy walls water coming out the light in the roof cockroaches running around the room told the manager several times nothing done . The worst food I have ever seen I ad to eat out all the time definitely not a 4 star

Very good place to chill out. I got good and easy time with my family, i recommend to everyone needing relax in a amazing accommodation with friendly people and stunning views

This place is a dirty smelly mess the rooms are filthy and smelly if you want Mildrew clothes go my advice please stay away

If you stay here good luck to you. From moldy rotton rooms to a maggot in your food this hotel is the gift that just keeps giving. The waterpark is a dirty cesspit the food is served cold and undercooked most nights and the service is about as fast as a snail. Good luck to anyone staying here

Off the beaten path and very dated accommodations. Staff was pleasant but we did not feel comfortable. Security watched you while you ate in the restaurant (almost like a prison). We left after 2 nights. There are definitely better places to stay.

I dont like a lot of thing , not good food, t
A many mosquito bite my kids is horrible mosquito, the waiters ignore the customers and everything bad, test food, just egg for breakfast, luncn and dinner just two plates chiken amd fish or beef and hotdog. I dont like nothing, the wather park fpr kids all is very old all rusty, nothing like the pictures that i see online, for all inclusive very nad, not snack at night, not coffee, just one restaurant buffet and all the bar in the poor nothing good, i dont recomended any body

The staff were amazing! Mario, Armando, Julio... Those are my shout outs! You are welcomed, anything you need they are willing to assist and always professional and friendly.
I visited friends at high end resorts and you can not beat the kindness of the staff at this resort!

Entertainment needs updating. Not alot of info was given about other outer activities from staff. Their bar needs more variations and they kept running out of soda pop for kids. The building its self needs some updating too. We loved the food and pool area.

El personal al llegar trato de engañarnos en ofrecernos vista al mar algo que no le vi sentido porque por eso no lo coji desde antemanos, una el zargazo y otra que vivo frente al mar y no le veo sentido, y se molesto oal yo no aceptarlo. Tambien yo dedicaria un dia completo a mi hijo en el parque de agua algo que no fue asi me obligue a ir a otro lugar y pagar por eso ya que el parque de agua no cumple con las reglas de sanidad, el agua nada de cloro tenia. Y tambien estaba casi por caerse. Como se todo tuviera pega, fue espantoso, el unico servicio que nos gusto fue el del cuerto. Fue un gran servicio pero de lo demas nada que ver.

need better management and better communication

Our room was bare - no pictures on the wall, no side tables. Moldy bed sheets on the box spring, sliding door was broken (could hardly use it), you could see daylight around the door frame, the lock on the door was a joke. They did not have diet soda (my husband is a diabetic), VERY limited food choices, no fruit available, no kid friendly foods. Our bathroom was very outdated and dingy, we only had a thin sheet and very thin blanket on each bed - which was rock solid! We even paid $150 MORE for an upgrade for this room - not realizing the condition of it! Pool was murky, not very clean and a lot of missing tiles on the ground. Waited a while for service (while the bartender was chatting with coworkers). I needed to provide my drivers license to rent their pool towels!!! We opted to get an Uber and relocated to another hotel (happened to be an hour away and was there 2 weeks ago). Did not feel safe here. Happy we left and got to a better resort.

Service was good from Pedro and Jesus despite there's a shortages of alcohol options. They did delivered a great service.