Quality Inn & Suites Sevierville - Pigeon Forge

Hotels
•
Quality Inn
7 (1699 reviews)
860 Winfield Dunn Parkway , Sevierville , US
+1 865-366-5936

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Pets allowed
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Good breakfast
Polite staff
Spacious rooms
Cons:
Room cleanliness issues
High pet fee
Inadequate heating

Categories

Cleanliness
5.14
Multiple reviews indicated that rooms were dirty and needed cleaning.
Service
7.61
While staff interaction was limited, those mentioned were polite.
Location
7.15
Overall satisfactory location for a hotel but not mentioned positively or negatively.
Room Quality
6.1
Rooms had issues such as gaps in doors and inadequate heating.
Amenities
7.13
Amenities like breakfast and pools were decent, but experience was mixed.
Value for Money
8.09
Generally perceived as fair value, but complaints about fees.
Food and Beverage
8.14
Fabulous breakfast with a wide selection of items.
Overall Experience
6.61
Experience was average with significant ups and downs.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:19

Property Description

Convenient Location near Popular Attractions

The Quality Inn & Suites River Suites is ideally situated minutes away from the Sevierville Events Center, Great Smoky Mountains National Park, and various entertainment venues like Dollywood and Dixie Stampede.

Relaxing Amenities for Every Guest

Guests can start their day with a complimentary deluxe continental breakfast and unwind in the landscaped outdoor pool with waterfalls. For those seeking relaxation, there is also an indoor heated pool and a large hot tub available.

Comfortable Accommodations with Mountain Views

The non-smoking guest rooms at this Sevierville hotel offer a range of amenities including refrigerators, cable TV with free HBO, and the option for private balconies or terraces with stunning mountain views. Upgrade to a suite for extra luxuries like fireplaces and hot tubs.

Book your stay at the Quality Inn & Suites River Suites for a memorable experience in Sevierville, TN!

Important information:

When traveling with pets, please note that an extra charge of $35 for each pet per night applies.Please note a maximum of 1 pet is permitted per room Please note that the property can only allow pets with a maximum weight of 25 poundsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 7, 2026 until Sat, May 22, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7
Based on 1699 reviews
Cleanliness: 5.14
Service: 7.61
Location: 7.15
Room Quality: 6.1
Amenities: 7.13
Value for Money: 8.09
Food and Beverage: 8.14
Overall Experience: 6.61
T
Teasley • family_with_children • us
8
Pros:

Very friendly staff, clean for a older hotel and great location. Would stay again.

Cons:

Rooms did have a smoke smell.

2026-10-18 • via Nuitee
P
Patricia • family_with_children • us
4
Cons:

Roaches were visible dead and running.

2026-10-16 • via Nuitee
P
Putman • solo_traveller • us
9
Pros:

Clean

Cons:

Door randomly opened in the middle of the night

2026-10-15 • via Nuitee
M
Monica • family_with_children • us
8
It was a good time.
Pros:

Great for the price.

Cons:

The carpet desperately needs cleaning as my grands feet were black from walking around in the room.

2026-10-15 • via Nuitee
F
Franklin • couple • us
10
2026-10-14 • via Nuitee
T
Tim • couple • us
8
Comfortable and clean
Pros:

In room jetted tub.

Cons:

Swimming pool below room

2026-10-14 • via Nuitee
P
Pamela • couple • us
8
It was ok
Pros:

Out dated

2026-10-13 • via Nuitee
J
Jeanne • couple • us
7
Pros:

It was close to all the activities we wanted to do

Cons:

Didn’t care for carpeting in the room. Seen ants in the bathroom. Stains on curtains and couch. Had issue with the door to get in. Had to really push on the door to get it open to get in.

2026-10-13 • via Nuitee
L
Lynn • family_with_children • us
1
Disgusting, nasty, manager was rude, the whole building needs repairs, I wouldn’t have even let my dog swim in that filt
Pros:

The only thing good about it was the beds were comfortable!

Cons:

The rooms smelled like nasty cigarettes, the pool was disgustingly, the shower knob fell off so we couldn’t get a shower that night! Had to fuss till I got another room the next day! Was not informed price doubled each night! Doors wouldn’t lock! Carpet was sticky and nasty! This was the worst hotel I’ve ever stayed in!!!

2026-10-12 • via Nuitee
M
Mickey • couple • us
8
2026-10-12 • via Nuitee
P
Parsons - White • solo_traveller • us
9
Pros:

We always stay at this location. Clean facilities, great breakfast, indoor pool & hot tub, outdoor pool, staff is courteous, professional.

2026-10-12 • via Nuitee
D
Debbie • couple • us
8
2026-10-12 • via Nuitee
A
Aidan • extended_group • us
7
It’s was a relaxing comfortable stay
Pros:

In door out door pools. The beds were comfortable. Ac worked good. Breakfast was good.

Cons:

Small fridge. Small bathroom. Not enough towels.

2026-10-11 • via Nuitee
A
Apolonio • family_with_children • us
8
Great staff.
Pros:

Close to store

2026-10-08 • via Nuitee
T
Tim • family_with_children • us
10
2026-10-08 • via Nuitee
S
Sigmundur • family_with_children • is
5
I used to get more for the dollar.
Pros:

At first I did not get the correct room and the person assisting us did so rather quickly.

Cons:

Room was smelly and some lights did not work, and I have seen more towels in a room. Elevator was slow, parking needs more lights.

2026-10-08 • via Nuitee
B
Bridgette • family_with_children • us
8
Pros:

Came for a wedding needed somewhere easy to stay. Great location, our room was on the 3rd floor over the pool which was a plus. Pool and hot tub clean, breakfast available. Wish the outside pool would have been open 80 is plenty warm! Overall great stay

2026-10-07 • via Nuitee
B
Boyd Mary • solo_traveller • us
1
Don't stay here
Pros:

Bed comfortable only

Cons:

Smell horrible, out of date, had stank bugs and spiders, staff didn't clean room, only replace towels and rags each morning while gone. Poor lights too.

2026-10-07 • via Nuitee
L
Lett • solo_traveller • us
3
Pros:

Proximity to town.

Cons:

The beds are terrible super hard and uncomfortable and overall the rooms were not clean.

2026-09-19 • via Nuitee
L
Lauren • solo_traveller • us
7
2026-09-18 • via Nuitee