Candlewood Suites Columbus North - Worthington by IHG

elevator was down, smelled like smoke throughout the hotel, room was dirty, food left in fridge from previous people, trash left out, bathroom definitely not cleaned. staff was in back playing games on computer not attentive to front desk. little store up front had barely anything available. towels were work and torn and thin.

made reservation on booking.com, hotel calls to cancel my reservation on my expected arrival day via email, text and confirms over the phone and even cancels it on booking, then when I call back to complain, and another hotel employee answers the phone, my reservation still stands. TErrible customer experience

There were fleas. The room was not clean. The elevators didn’t work. The property was not safe. The staff was not helpful and they haven’t refunded me even though they told me they did.

The elevator was broken and they put us on the third floor. There were no towels or washcloths. Booked a king size suite and got a queen size bed.

Everyday of our four stay something went wrong. Day one arrival,there was no sleeper sofa on the room we were given. One of my children slept in a recliner and the other on trolley bed delivered to the room after my request. The elevators (2) were out of order and we were on the 4th floor. The A/C unit worked in the main living area, but not the bedroom. Day 2: We were told to move to a room on the first floor, but to wait until it was 3pm when the room had been cleaned. At 5 pm we tried the key for the new room it did not work. We then found out this room had been given to another guest. We were then moved to another on the 4th floor. This room did include a sofa sleeper, but it came with extra guest too. At midnight another guest used their key and opened our door scaring my children. The staff told me I should be in the room and demanded I come downstairs at midnight to provide my ID and confirmation number of reservation. This staff member was extremely rude and unapologetic. Day 3: Our key no longer worked. I asked the staff member to fix it and told me repeatedly that I was not in the room I stated nor was I in their system. He stated that I had a reservation for the room they had previously given someone else, but I had checked out the previous day. I explained my reservation was for 4 days and that I had already paid for those 4 days. He wanted to argue and demanded my confirmation and reservation numbers. After I showed him, he did not apologize and told me not lose the key. It was the worst hotel experience I have ever had and my children may never forget it.

The 1st room they gave us we had to be moved because 1000s of Fleas were attacking us as soon as we walked in our room and it smelled like dog pee BAD!
Once moved to another room there was no towels, the ceiling in the bathroom was falling, the shampoo dispensers were broken, the tub was backing up with water while taking a shower, the elevators were broken so had to take the stairs, and then another room on our same floor flooded because their kitchen had no plumbing and water from the sink went all over their room…. Also not sure what was wrong with another guys room but he was demanding a refund as soon as I was checking in due to issues with his room to. So I do not recommend this hotel at all.

The room itself looked like someone just left it and they let us in. Found a used razor in the shower 🤢. No towels when we got in. They have smart tvs that aren’t smart or just fully restricted. Couldn’t even screen mirror my phone. Pictures very deceiving

Literally everything

The elevator did work and we didn’t find out till after we had already paid and we were put on the 4th floor so we were forced to go up and down the stairs with our stuff. Then we got to our room and the lights or outlets didn’t work in the bathroom or the bedroom so we had to shower and get dressed in the dark so when we said something they gave us a key to a new room but then the key didn’t work so we had to go get another key for another room but it was the same as our original room and by that time it was too late to move all our stuff just to leave again in the morning. Mind you this is all while having to go up and down 4 flights of stairs everytime. However they give us a big discount for our stay but still sucked that we had to deal with it in the first place.

Everything could have been better at all was horrible honestly

Is was not lights in the bedroom same at the bathroom is was really dark

Very dirty. Saw three rooms and all were in bad condition.

Location