Crowne Plaza Orlando - Lake Buena Vista by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8 (870 reviews)
8686 Palm Parkway , Orlando , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Comfortable beds
Close to attractions
Cons:
Rude service at front desk
Cleanliness concerns

Categories

Cleanliness
6.96
Multiple issues mentioned regarding cleanliness, including outdated furnishings and odors.
Service
8.43
Mixed experiences with service; polite staff mentioned but some rude interactions noted.
Location
9.47
Location praised in multiple reviews as a positive aspect.
Room Quality
7.92
Comments on room condition varied; some cleanliness issues and outdated decor noted.
Amenities
7.45
Amenities were often described as dated and lacking in comparison to expectations.
Value for Money
7.91
Complained about breakfast value and the high price compared to offerings.
Food and Beverage
7.46
Breakfast options considered overpriced; however, some positive remarks on cleanliness of dining area.
Overall Experience
8.43
Experience noted was generally positive despite some significant issues; mainly location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:48

Property Description

Convenient Location near Walt Disney World and Disney Springs

Spacious Rooms with Modern Amenities
The hotel offers spacious rooms equipped with a refrigerator, coffee-making facilities, flat-screen cable TV, and a radio alarm clock for a comfortable stay.

Fantastic Facilities for Relaxation and Convenience
Guests can unwind at the outdoor pool with a waterfall and waterslide, stay active at the fitness centre, and take advantage of the business centre. The free transfer service to major theme parks and complimentary on-site parking add extra convenience.

Experience the magic of Orlando with Crowne Plaza Orlando - Lake Buena Vista. Book now for an unforgettable stay!

Important information:

Guest may only be 21+ to check in.

The credit card will be pre-authorized for the full amount of the booking on the morning of arrival.

Please note that their is no airport shuttle available.

Transfer services to area theme parks depart in the morning. Contact property for more details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 870 reviews
Cleanliness: 6.96
Service: 8.43
Location: 9.47
Room Quality: 7.92
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 7.46
Overall Experience: 8.43
L
Lee Harm • family_with_children • ca
9
Good stay, best location for activities. Cost effective.
Pros:

Pretty complete buffet. Great.

Cons:

Breakfast didn’t offer jam, peanut butter, honey. The decaf coffee wasn’t good. Had probably been sitting there too long.

2026-04-25 • via Nuitee
A
Angelica • family_with_children • us
10
Everything was perfect , specially the people who works in the breakfast area
Pros:

The breakfast is wonderful

2026-04-24 • via Nuitee
P
Patrick • couple • us
10
We stayed for 2 nights it was not long enough. We will stay longer next time.
Pros:

Everthing

Cons:

Not one thing

2026-04-24 • via Nuitee
S
Susan • solo_traveller • us
7
Pros:

The staff

Cons:

Booking said $17.50 to park they charged $21.00. The pool was very small

2026-04-20 • via Nuitee
M
MACARENA • family_with_children • cl
8
2026-04-19 • via Nuitee
C
Carmelo • couple • us
10
2026-04-18 • via Nuitee
S
Stephanie • family_with_children • pr
10
2026-04-16 • via Nuitee
S
Susan • couple • us
8
2026-04-15 • via Nuitee
D
Deandra • couple • us
10
2026-04-14 • via Nuitee
P
Peduzzi • couple • us
10
2026-04-13 • via Nuitee
D
Darbie • extended_group • us
9
2026-04-12 • via Nuitee
G
Geraldine • solo_traveller • us
6
Pros:

Joli hotel, confortable, avec une belle piscine.

Cons:

Nous avons été surpris de devoir payer autant de suppléments à l'arrivée (parking, "resort fees"). Booking devrait vraiment les intégrer dans son tarif, car cela représente 15% de plus.
Options de dîner peu nombreuses en formule "dîner inclus".
Le toboggan de la piscine, qui arrive directement sous une cascade, est très dangereux pour les petits.

2026-04-11 • via Nuitee
M
Marco • solo_traveller • pe
9
Hotel muy comodo, limpio y bien ubicado
Pros:

Muy buena ubicacion y mucha amabilidad de las personas en recepcion.

Cons:

Poco espacio en la cochera, por momentos estaba lleno y no creo que necesariamente del hotel.

2026-04-10 • via Nuitee
M
Marilyn • solo_traveller • us
10
Crowne Plaza is a great stay.
Pros:

It’s always a great property to stay at.

Cons:

I don’t like being put in handicap room.

2026-04-08 • via Nuitee
E
Eden • family_with_children • ph
8
Pros:

Centrally located. Near to the key must go places in NY. We were accommodated immediately upon arrival even earlier than check in time since there was an available room.

Cons:

Incomplete toiletries. No toothbrush and toothpaste and complimentary slippers.

2026-04-08 • via Nuitee
I
Ian • couple • au
3
Very poor service. I would not recommend this hotel
Pros:

Location

Cons:

Room was not cleaned. Drinks on menu not available. Staff not interested in customers

2026-04-07 • via Nuitee
J
Jones • couple • us
3
The price does not fit the experience
Pros:

Location

Cons:

Too much broken equipment and poor maintenance

2026-04-06 • via Nuitee
S
Sebastian • family_with_children • do
1
Pros:

Habitación piscina etc todo top

Cons:

Reservamos con desayuno y cena cuando llegamos dijeron no es posible la cena no está incluido después de mucho discusiónes me dieron una carta con cena incluido de 4 sándwiches diferente otra vez discusiónes y me puse en contacto con booking la semana entera ya el personal no quería saber de nosotros

2026-04-06 • via Nuitee
H
Hugo • extended_group • co
8
Momentos de familia
Pros:

La atención esta vez fue excelente ! Valóranos el personal

Cons:

Algunas áreas yajn poco por el uso y el antaño se van consumiendo ! Deben hacer remodelaciones

2026-04-05 • via Nuitee
E
Emilio Ricardo • family_with_children • ar
8
DESAYUNO BASICO
Pros:

EL DESAYUNO ES BASTANTE BASICO EN RELACION A LOS U$ 19 QUE SE COBRA POR PERSONA. ADEMÀS A TODO SE LE AGREGA EL TAX LO CUAL NO ESTÀ ESPECIFICADO CON ANTICIPACION

Cons:

DESAYUNO POBRE, POCA LUZ EN HABITACIONES.

2026-04-02 • via Nuitee