Crowne Plaza Orlando - Lake Buena Vista by IHG

Hotels
Crowne Plaza Hotels & Resorts
8 (834 reviews)
8686 Palm Parkway , Orlando , us

Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Comfortable beds
Close to attractions
Cons:
Rude service at front desk
Cleanliness concerns

Categories

Cleanliness
6.96
Multiple issues mentioned regarding cleanliness, including outdated furnishings and odors.
Service
8.43
Mixed experiences with service; polite staff mentioned but some rude interactions noted.
Location
9.47
Location praised in multiple reviews as a positive aspect.
Room Quality
7.92
Comments on room condition varied; some cleanliness issues and outdated decor noted.
Amenities
7.45
Amenities were often described as dated and lacking in comparison to expectations.
Value for Money
7.91
Complained about breakfast value and the high price compared to offerings.
Food and Beverage
7.46
Breakfast options considered overpriced; however, some positive remarks on cleanliness of dining area.
Overall Experience
8.43
Experience noted was generally positive despite some significant issues; mainly location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:48

Property Description

Convenient Location near Walt Disney World and Disney Springs

Spacious Rooms with Modern Amenities
The hotel offers spacious rooms equipped with a refrigerator, coffee-making facilities, flat-screen cable TV, and a radio alarm clock for a comfortable stay.

Fantastic Facilities for Relaxation and Convenience
Guests can unwind at the outdoor pool with a waterfall and waterslide, stay active at the fitness centre, and take advantage of the business centre. The free transfer service to major theme parks and complimentary on-site parking add extra convenience.

Experience the magic of Orlando with Crowne Plaza Orlando - Lake Buena Vista. Book now for an unforgettable stay!

Important information:

Guest may only be 21+ to check in.

The credit card will be pre-authorized for the full amount of the booking on the morning of arrival.

Please note that their is no airport shuttle available.

Transfer services to area theme parks depart in the morning. Contact property for more details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 834 reviews
Cleanliness: 6.96
Service: 8.43
Location: 9.47
Room Quality: 7.92
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 7.46
Overall Experience: 8.43
D
Dominique couple us
10
Pros:

Everything nice and clean

2026-03-18 via Nuitee
B
Bishop family_with_children us
6
subpar hotel
Cons:

No locking door on bathroom, just a flimsy barn door attached to a piece of plywood, not attached very well, $20 for parking and pool fee on top of $100 security deposit, musty odor in room, half sized pillows, dog barking for hours obviously left unattended, and the kicker was being told we'd have to pay for an extra breakfast buffet for our kid even though we had a room reservation for 3 and was told breakfast was included. Just felt nickel and dimed to death for subpar amenities. Just an outdated hotel that needs some renovating, staff was friendly.

2026-03-16 via Nuitee
M
Marilyn couple us
10
This is my go to hotel.
Pros:

Such a really nice property.

2026-03-15 via Nuitee
M
Marilyn couple us
10
I will stay here as often as possible.
Pros:

Always a great stay at this property. It’s well maintained and a beautiful lobby area and rooms. The bar and restaurant are really nice.

Cons:

There isn’t an ice machine on each floor.

2026-03-15 via Nuitee
F
Fernando family_with_children us
8
Pros:

Precio y ubicación

Cons:

Nada

2026-03-13 via Nuitee
M
Martina couple ar
10
2026-03-09 via Nuitee
T
troy couple us
1
Dont believe the pictures you see online the rooms smell ,the beds terrible with run down rooms
Pros:

The location was good.

Cons:

The whole room smelled like sewage which came from the drainage point in the shower and sink,the ac unit had a strange smell coming out ,the picture online make it seem like this is a nice hotel only to find out its a run down poorly renovated and stank smelly hotel.cracks in the ceiling they just painted over all damage ,honeslty as someone in the construction industry this hotel needs a safety and structural integrity inspection.

2026-03-03 via Nuitee
C
Carrillo extended_group us
10
Pros:

Excelente servicio

2026-03-01 via Nuitee
N
Nick couple us
1
Will find another venue next time
Pros:

Convenient location

Cons:

Took an hour to locate my reservation when arriving, no hot water in shower

2026-02-28 via Nuitee
A
Arianna family_with_children us
10
I would stay again.
Pros:

Room was clean and bed was comfortable, great view of the fireworks from the amusement park nearby.

2026-02-27 via Nuitee
C
Cecilia couple us
6
2026-02-26 via Nuitee
T
trevora couple us
10
A well worth it get away to relax and enjoy each other without thinking about work or the other thin
Pros:

We didn't eat breakfast there we slept in and relaxed and went out later on for food

Cons:

Idk

2026-02-25 via Nuitee
M
Marjorie couple br
8
2026-02-24 via Nuitee
R
Richard couple us
6
Pros:

Price. Room was clean.

Cons:

Website stated parking fee was $17.50 (outragious). Was charged $22.50
Breakfast was tolerable. Only warm.
Could tell the room was recently renovated. Finishing of bathroom was terrible.

2026-02-24 via Nuitee
J
Jakiyah couple us
3
Nice place but some wrong choices were made
Pros:

Very nice design, nice to look at the beds were nice, around amazing food places!!

Cons:

Had a lot of bugs in my room, pool was extremely cold, many of facilities games were broken, one creepy staff member and they allowed a VERY noisy dog in kept barking in the middle of the night couldn’t sleep well.

2026-02-24 via Nuitee
J
Jiliane family_with_children mq
10
2026-02-24 via Nuitee
A
Alexus family_with_children us
5
2026-02-23 via Nuitee
S
Sinem family_with_children nl
8
2026-02-23 via Nuitee
J
Jiliane family_with_children mq
8
2026-02-23 via Nuitee
M
Marilyn couple us
10
Best Stay Ever
Pros:

It is a beautiful property. Great rooms, great lounge and restaurant, really nice.

Cons:

The light that comes in around the door to the room. When the door open a shut, you can see light all the way around it.

2026-02-23 via Nuitee