Crowne Plaza Orlando - Lake Buena Vista by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8 (922 reviews)
8686 Palm Parkway , Orlando , US
+1 407-239-8400

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable beds
Close to attractions
Cons:
Rude service at front desk
Cleanliness concerns

Categories

Cleanliness
6.96
Multiple issues mentioned regarding cleanliness, including outdated furnishings and odors.
Service
8.43
Mixed experiences with service; polite staff mentioned but some rude interactions noted.
Location
9.47
Location praised in multiple reviews as a positive aspect.
Room Quality
7.92
Comments on room condition varied; some cleanliness issues and outdated decor noted.
Amenities
7.45
Amenities were often described as dated and lacking in comparison to expectations.
Value for Money
7.91
Complained about breakfast value and the high price compared to offerings.
Food and Beverage
7.46
Breakfast options considered overpriced; however, some positive remarks on cleanliness of dining area.
Overall Experience
8.43
Experience noted was generally positive despite some significant issues; mainly location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:48

Property Description

Convenient Location near Walt Disney World and Disney Springs

Spacious Rooms with Modern Amenities
The hotel offers spacious rooms equipped with a refrigerator, coffee-making facilities, flat-screen cable TV, and a radio alarm clock for a comfortable stay.

Fantastic Facilities for Relaxation and Convenience
Guests can unwind at the outdoor pool with a waterfall and waterslide, stay active at the fitness centre, and take advantage of the business centre. The free transfer service to major theme parks and complimentary on-site parking add extra convenience.

Experience the magic of Orlando with Crowne Plaza Orlando - Lake Buena Vista. Book now for an unforgettable stay!

Important information:

Guest may only be 21+ to check in.

The credit card will be pre-authorized for the full amount of the booking on the morning of arrival.

Please note that their is no airport shuttle available.

Transfer services to area theme parks depart in the morning. Contact property for more details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCO

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 922 reviews
Cleanliness: 6.96
Service: 8.43
Location: 9.47
Room Quality: 7.92
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 7.46
Overall Experience: 8.43
K
Kyle • couple • us
7
2026-10-17 • via Nuitee
M
Mridula • couple • us
10
2026-10-17 • via Nuitee
M
Mohamed Magdy Abdelnaser • family_with_children • eg
3
Not worth it
Pros:

Location and proximity to disney parks as well as the free shuttle

Cons:

Quite possibly the worst hotel I stayed at. Room had a very strong mildew smell and possible water leakage, bathroom sliding door was a mess, how expensive is it to replace the shower curtains?

During our stay one elevator only was working, 20 minutes to leave or get back to the room. All in all for the same price you can have a much better stay

2026-10-16 • via Nuitee
C
Carrie • couple • us
8
Pros:

Clean good location

Cons:

One elevator broken

2026-10-12 • via Nuitee
N
Nicole • extended_group • us
1
2026-10-12 • via Nuitee
D
Daphne • couple • us
9
2026-10-10 • via Nuitee
E
Erin • solo_traveller • us
8
Pool area fantastic
Pros:

I was able to check in early and that was a great benefit. The room was spacious and the bed was comfortable. It had an awesome pool area and the gym/ fitness center had various machines in working order. There was fresh water and coffee available at any time in the lobby. The manager was very helpful and friendly. The location was within walking distance to many stores and restaurants.

Cons:

I got a king size room. There were little flies, like fruit flies buzzing around. Maybe because the window actually opened to the roof, or they were coming in from the drain. There was also a dank odor in the room, which I think came from the AC unit. I actually had to open the window to air out the room, which then messed up the humidity in the room. Overall the room was very clean and comfortable except for the flies and off-smelling odor.

2026-10-07 • via Nuitee
J
Jesus • family_with_children • us
10
2026-09-18 • via Nuitee
J
Jennifer • couple • us
5
Location was good and staff was very friendly. It would not be my first choice but if I needed a last minute, budget, sh
Pros:

The property is in a great location and the parking was convenient and easy. Room was very spacious.

Cons:

The room and the corridors have a very old, musty smell. It smelled a little like mold. The room also felt very damp, including the bed pillows, comforter and bath towels. Unless we turned the AC temperature down incredibly low, the room got very humid but then on the low temperature it just felt uncomfortably cold and damp.

2026-09-18 • via Nuitee
L
Lady • couple • gf
8
Super
Pros:

Petit déjeuner varié
Très bon accueil du personnel

Cons:

Rajout de taxe et de frais

2026-09-17 • via Nuitee
M
Marilyn • solo_traveller • us
10
Great Staff
Pros:

Always a friendly staff. It’s nice to be recognized when I walk in.

2026-09-15 • via Nuitee
A
Akaya • couple • us
10
2026-09-14 • via Nuitee
D
danilo • solo_traveller • us
5
2026-09-12 • via Nuitee
E
Emmanuel • couple • cr
7
2026-09-08 • via Nuitee
L
Lopez • couple • us
1
2026-09-01 • via Nuitee
H
Heddy • couple • us
10
2026-08-26 • via Nuitee
D
Dominique • extended_group • mq
10
Je le recommande à 💯
Pros:

Sa situation pour ce rendre aux parcs Disney World.
La gentillesse du personnel, est en particulier pour ASIF très présent et agréable à l’accueil et IAIXO au repas du soir très prévenant toujours une petite touche d’humour.

Cons:

Les chambres n’étaient pas toujours très propre, c’est dommage.

2026-08-25 • via Nuitee
H
Hograce • family_with_children • us
10
2026-08-18 • via Nuitee
M
Marilyn • couple • us
10
2026-08-17 • via Nuitee
E
epifanio • solo_traveller • it
9
2026-08-15 • via Nuitee