Crowne Plaza Orlando - Lake Buena Vista by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8 (909 reviews)
8686 Palm Parkway , Orlando , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable beds
Close to attractions
Cons:
Rude service at front desk
Cleanliness concerns

Categories

Cleanliness
6.96
Multiple issues mentioned regarding cleanliness, including outdated furnishings and odors.
Service
8.43
Mixed experiences with service; polite staff mentioned but some rude interactions noted.
Location
9.47
Location praised in multiple reviews as a positive aspect.
Room Quality
7.92
Comments on room condition varied; some cleanliness issues and outdated decor noted.
Amenities
7.45
Amenities were often described as dated and lacking in comparison to expectations.
Value for Money
7.91
Complained about breakfast value and the high price compared to offerings.
Food and Beverage
7.46
Breakfast options considered overpriced; however, some positive remarks on cleanliness of dining area.
Overall Experience
8.43
Experience noted was generally positive despite some significant issues; mainly location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:48

Property Description

Convenient Location near Walt Disney World and Disney Springs

Spacious Rooms with Modern Amenities
The hotel offers spacious rooms equipped with a refrigerator, coffee-making facilities, flat-screen cable TV, and a radio alarm clock for a comfortable stay.

Fantastic Facilities for Relaxation and Convenience
Guests can unwind at the outdoor pool with a waterfall and waterslide, stay active at the fitness centre, and take advantage of the business centre. The free transfer service to major theme parks and complimentary on-site parking add extra convenience.

Experience the magic of Orlando with Crowne Plaza Orlando - Lake Buena Vista. Book now for an unforgettable stay!

Important information:

Guest may only be 21+ to check in.

The credit card will be pre-authorized for the full amount of the booking on the morning of arrival.

Please note that their is no airport shuttle available.

Transfer services to area theme parks depart in the morning. Contact property for more details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 909 reviews
Cleanliness: 6.96
Service: 8.43
Location: 9.47
Room Quality: 7.92
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 7.46
Overall Experience: 8.43
N
Natalie • couple • us
10
2026-07-12 • via Nuitee
A
Andrea • family_with_children • us
5
2026-07-10 • via Nuitee
M
Michael • couple • us
8
2026-07-07 • via Nuitee
N
Natasha • family_with_children • us
5
Our overall experience was OK.
Pros:

Location

Cons:

Took long to get hot water and no water pressure.

2026-07-07 • via Nuitee
K
KRISTINA • family_with_children • us
9
2026-07-06 • via Nuitee
D
Daniel • extended_group • us
8
2026-07-04 • via Nuitee
G
gerhardc777 • Couples • Melbourne, Brevard County, Florida
8
Good Time at the Crowne Plaza (Lake Buena Visa)
Pros:

My wife and I have been to the hotel a few times over the years, but the changes to the facilities are a nice improvement. The lobby, bar area and pool are very modern and are both encouraging and comfortable. Our room was very nice and clean. The location of the hotel is excellent as it is minutes from Disney Springs and only about 9 miles to City Walk, which includes many diverse restaurants with a few minutes of the hotel. We were especially impressed by the front desk staff, JoJo, Anaya, Teresa and John. They were all extremely pleasant, professional, friendly and helpful. We were also impressed with Jairo, who is one of bartenders and who also displayed the same characteristics as the folks at the front desk. We were also a little disappointed that a specific wine that was listed on the website was not available at the bar. Overall though, we had a nice time, mostly due to the staff and their sincere concern over any minor issues we encountered. We plan to visit again in the near future.

2026-07-01 • via Tripadvisor
C
Charles • couple • us
9
Good Time at the Crowne Plaza (Lake Buena Visa)
Pros:

My wife and I have been to the hotel a few times over the years, but the changes to the facilities are a nice improvement. The lobby, bar area and pool are very modern and are both encouraging and comfortable. Our room was very nice and clean. The location of the hotel is excellent as it is minutes from Disney Springs and only about 9 miles to City Walk, which includes many diverse restaurants with a few minutes of the hotel. We were especially impressed by the front desk staff, JoJo, Anaya, Teresa and John. They were all extremely pleasant, professional, friendly and helpful. We were also impressed with Jairo, who is one of bartenders and who also displayed the same characteristics as the folks at the front desk. We were also a little disappointed that a specific wine that was listed on the website was not available at the bar. Overall though, we had a nice time, mostly due to the staff and their sincere concern over any minor issues we encountered. We plan to visit again in the near future.

2026-07-01 • via Nuitee
S
Smith • couple • us
10
2026-07-01 • via Nuitee
R
Ray • extended_group • us
9
2026-06-29 • via Nuitee
A
Ashlin • family_with_children • us
6
Pros:

The location was great the amenities were as promised and the rooms were not that bad !

Cons:

The communication. I felt lied to they have hidden fees so be prepared to pay at least an extra 100 dollars and parking fee for no extra security

2026-06-28 • via Nuitee
M
Marilyn • couple • us
10
Still a great hotel
Pros:

It’s a great hotel. Staff is always friendly and helpful.

2026-06-27 • via Nuitee
L
Laura • solo_traveller • us
8
I really enjoyed this stay
Pros:

They offer two drinks, very kind workers.

Cons:

In the bathroom the sink and shower water pressure was very poor there was barely any water coming out of the faucet

2026-06-23 • via Nuitee
M
Manuela • extended_group • co
9
Pros:

Great value for the comfortable, really clean, it smell really nice, big rooms, really near to everything

2026-05-31 • via Nuitee
W
Wansley • couple • us
10
I had a wonderful stay. Ms Jojo was always a bright light to see along with the lady training with her please forgive me
Pros:

I loved the staff the most. Very upbeat and friendly.

Cons:

N-A

2026-05-29 • via Nuitee
A
Amy • couple • us
7
Pros:

Location clean

Cons:

Coffee make in room did not work no microwave or room, no hair dryer in room, door did not close to be sealed.

2026-05-25 • via Nuitee
Y
Yoma • solo_traveller • us
10
Great staff!! Jojo was professionalism and just great!
Pros:

All the staff is really professional and good at their job. I work with Jojo and she was awesome! Didn’t catch the name of the other person working with her, but they were both on it!! 5stars!!

Cons:

everything was awesome

2026-05-25 • via Nuitee
T
Tyla • solo_traveller • us
1
Pros:

I did not end up staying and was not properly checked out as I was told I was. Now it's like jumping hoops to get my refund back.

2026-05-25 • via Nuitee
S
STEPHEN • couple • gb
8
Well worth the visit
Pros:

The breakfast was very good something for everyone

Cons:

No all fine

2026-05-24 • via Nuitee
K
Keandria • extended_group • us
8
2026-05-23 • via Nuitee