Crowne Plaza Orlando - Lake Buena Vista by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8 (896 reviews)
8686 Palm Parkway , Orlando , us

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable beds
Close to attractions
Cons:
Rude service at front desk
Cleanliness concerns

Categories

Cleanliness
6.96
Multiple issues mentioned regarding cleanliness, including outdated furnishings and odors.
Service
8.43
Mixed experiences with service; polite staff mentioned but some rude interactions noted.
Location
9.47
Location praised in multiple reviews as a positive aspect.
Room Quality
7.92
Comments on room condition varied; some cleanliness issues and outdated decor noted.
Amenities
7.45
Amenities were often described as dated and lacking in comparison to expectations.
Value for Money
7.91
Complained about breakfast value and the high price compared to offerings.
Food and Beverage
7.46
Breakfast options considered overpriced; however, some positive remarks on cleanliness of dining area.
Overall Experience
8.43
Experience noted was generally positive despite some significant issues; mainly location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:48

Property Description

Convenient Location near Walt Disney World and Disney Springs

Spacious Rooms with Modern Amenities
The hotel offers spacious rooms equipped with a refrigerator, coffee-making facilities, flat-screen cable TV, and a radio alarm clock for a comfortable stay.

Fantastic Facilities for Relaxation and Convenience
Guests can unwind at the outdoor pool with a waterfall and waterslide, stay active at the fitness centre, and take advantage of the business centre. The free transfer service to major theme parks and complimentary on-site parking add extra convenience.

Experience the magic of Orlando with Crowne Plaza Orlando - Lake Buena Vista. Book now for an unforgettable stay!

Important information:

Guest may only be 21+ to check in.

The credit card will be pre-authorized for the full amount of the booking on the morning of arrival.

Please note that their is no airport shuttle available.

Transfer services to area theme parks depart in the morning. Contact property for more details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 896 reviews
Cleanliness: 6.96
Service: 8.43
Location: 9.47
Room Quality: 7.92
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 7.46
Overall Experience: 8.43
M
Manuela • extended_group • co
9
Pros:

Great value for the comfortable, really clean, it smell really nice, big rooms, really near to everything

2026-05-31 • via Nuitee
W
Wansley • couple • us
10
I had a wonderful stay. Ms Jojo was always a bright light to see along with the lady training with her please forgive me
Pros:

I loved the staff the most. Very upbeat and friendly.

Cons:

N-A

2026-05-29 • via Nuitee
A
Amy • couple • us
7
Pros:

Location clean

Cons:

Coffee make in room did not work no microwave or room, no hair dryer in room, door did not close to be sealed.

2026-05-25 • via Nuitee
Y
Yoma • solo_traveller • us
10
Great staff!! Jojo was professionalism and just great!
Pros:

All the staff is really professional and good at their job. I work with Jojo and she was awesome! Didn’t catch the name of the other person working with her, but they were both on it!! 5stars!!

Cons:

everything was awesome

2026-05-25 • via Nuitee
T
Tyla • solo_traveller • us
1
Pros:

I did not end up staying and was not properly checked out as I was told I was. Now it's like jumping hoops to get my refund back.

2026-05-25 • via Nuitee
S
STEPHEN • couple • gb
8
Well worth the visit
Pros:

The breakfast was very good something for everyone

Cons:

No all fine

2026-05-24 • via Nuitee
K
Keandria • extended_group • us
8
2026-05-23 • via Nuitee
G
giovanni De filippi • family_with_children • do
5
Pros:

La posizione

Cons:

In booking davano questo hotel con una mega colazione in realta' era básica basica

2026-05-21 • via Nuitee
M
Marilyn • solo_traveller • us
10
Still A Good Choice
Pros:

It’s a beautiful hotel. The staff is always knowledgeable and helpful.

2026-05-20 • via Nuitee
C
Carlos • solo_traveller • pe
9
Cons:

Que cobren por estacionamiento.
El pago por desyuno deberia estar incluido, y no cobrarlo aparte

2026-05-19 • via Nuitee
N
Nassar • couple • sa
5
Pros:

Location is very good

Cons:

The service was very bad for me and my friend
And the resption give us bad

2026-05-14 • via Nuitee
M
marcusmL6978QQ • Couples
2
The worst hotel in usa
Pros:

This is, without a doubt, the worst hotel in Orlando. For a so-called "four-star" establishment, the front desk staff lacks even the most basic respect for guests—and is even racist. On our first day, we requested toothbrushes, and the front desk promised to provide them. However, when we returned on the third evening and asked if they could send two toothbrushes up to our room, we were cut off before we could even finish speaking by an elderly woman at the front desk. She then yelled at us, declaring that she had already given away the last of the day's toothbrushes to someone else. We were baffled: couldn't she simply speak to us in a civil manner? Did she lack even the most fundamental sense of respect? We pointed out that they had promised us toothbrushes two days prior and asked if this was somehow *our* fault; she simply shouted back again, "I already told you—I gave the toothbrushes to other people!" Yet, she had spoken with great patience to the white guests who were ahead of us in line. I found her to be incredibly racist; her attitude shifted drastically depending on who she was dealing with. Honestly, the only decent thing about this hotel is its exterior appearance; the overall service and amenities are completely inferior to a Holiday Inn—despite it supposedly being a four-star hotel. If you are on a tight budget, you would be better off staying at a motel than at this place. You can rarely find anyone at the front desk; on the day we checked in, we waited nearly half an hour—calling the hotel's Google-listed contact number repeatedly with no answer—before someone finally showed up. Do *not* be tempted to stay at this hotel just to save a few dollars; I’ve seen many reviews from previous guests stating that the hotel often refuses to refund security deposits. I have lived in the United States for over a decade, and this is—absolutely, unequivocally—the worst hotel I have ever stayed in.

2026-05-12 • via Tripadvisor
H
Harriet • solo_traveller • gb
7
100% better than spending a fortune on a Disney resort hotel!
Pros:

5* for the staff they were amazing! Asif was so friendly and went above and beyond for anything i needed and gave me free late checkout, Precious was super warm and kind, and Arracli made breakfast so fun, chatting to everyone:) Location was amazing and rooms were really spacious and clean. (Full length mirror in the bedroom for the girlies wanting to take pics before heading to Disney!🤣💕)

Cons:

Nothing, it was a basic and convenient hotel and amazing value for money, just no wow factor

2026-05-11 • via Nuitee
R
Regina • solo_traveller • us
10
2026-05-10 • via Nuitee
D
Darbie • couple • us
8
2026-05-06 • via Nuitee
K
Katrina • couple • us
6
2026-05-06 • via Nuitee
S
Stephen • family_with_children • us
10
2026-05-05 • via Nuitee
J
Jose • couple • us
3
Pros:

The location is pretty prime if you’re interested in Disney parks

Cons:

The room itself felt grimy, when I walked in it felt like it was just stale air, the floor and carpets felt like they hadn’t been cleaned in awhile and I ended up wearing socks to not feel like I was walking on a dirty floor. The sheets at the very least looked clean but also just felt grimy, ironically the hotel itself felt and looked clean but my room just felt dirty. I would’ve said something when I was there but I only stayed for 1 night and didn’t want to gamble moving to another room just for it to feel equally or more grimy

2026-05-04 • via Nuitee
C
Carla • solo_traveller • us
10
Pros:

Breakfast was wonderful

Cons:

The water pressure in shower and sink

2026-05-04 • via Nuitee
• couple • us
10
2026-05-01 • via Nuitee