NH Cali Royal

Hotels
•
NH Hotels
8.2 (2483 reviews)
Carrera 100B # 11A-99 , Cali , co

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Attentive staff
Clean areas
Cons:
Old rooms
Maintenance needed
Deterioration in facilities

Categories

Cleanliness
7.84
Several mentions of cleanliness issues in rooms, including old furniture and maintenance problems.
Service
8.81
Staff received positive feedback for being attentive and accommodating.
Location
8.85
Many reviews highlighted the great location of the hotel.
Room Quality
7.3
Multiple reviews noted that rooms are old and in need of repair.
Amenities
8.33
Amenities were generally appreciated, though some did not function properly.
Value for Money
7.79
Guests felt the prices were high given the state of the facilities.
Food and Beverage
8.34
Breakfast was noted as good but could use improvement in hot food items.
Overall Experience
8.31
Mixed experiences but overall a fair rating reflecting potential.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:21

Property Description

Luxurious 5-Star Hotel in Cali, Colombia

Modern Rooms with Spectacular Views
Indulge in the contemporary elegance of NH Royal Cali's rooms featuring large windows and stylish modern art. Relax in comfort with amenities like LCD TVs and spacious work desks.

Delightful Dining Options and Relaxing Spa
Savor Colombian and international cuisine at the hotel's main restaurant or enjoy a barbecue feast. Unwind at the Spa or take a refreshing dip in the outdoor pool for a truly rejuvenating experience.

Convenient Location and Exciting Activities
With a prime location near Holguines Trade Center, NH Royal Cali Hotel offers easy access to shopping at Centro Comercial Jardin Plaza and exciting excursions to Farallones de Cali National Park. Book now for an unforgettable stay!

Important information:

Reservations for 10 or more rooms are considered group reservations and will have a different cancelation policy than single reservations.
The property will contact you to provide further information about this policy.
As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country.
Exemption only applies to room package rates (accommodations plus service). Permit must be shown upon arrival.
Please note that dogs and cats are allowed upon request and subject to approval.
The maximum weight is 25kg. A charge of USD $25 per pet, per night will be applied (max of 2 pets per room).
Guide dogs stay free of charge.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 2483 reviews
Cleanliness: 7.84
Service: 8.81
Location: 8.85
Room Quality: 7.3
Amenities: 8.33
Value for Money: 7.79
Food and Beverage: 8.34
Overall Experience: 8.31
S
SEBASTIÁN • extended_group • ar
8
2026-02-14 • via Nuitee
R
Rivera • couple • co
10
2026-02-11 • via Nuitee
J
JAIME • couple • co
8
2026-02-11 • via Nuitee
S
Santiago • couple • co
6
Pros:

LAS CAMAS

Cons:

EL PERSONA LE FALTA MAS COMUNICACION Y PRESENTAR LO QUE OFRECE EL HOTEL

2026-02-10 • via Nuitee
M
María Alejandra • couple • co
10
2026-02-10 • via Nuitee
I
Ivonne • couple • co
9
Descanso como en casa
Pros:

La comodidad

Cons:

Todo me gusto

2026-02-10 • via Nuitee
Y
Youssoufe • couple • fr
7
8/10
Pros:

Propre dans l’ensemble

Cons:

Le personnel zéro accueil

2026-02-09 • via Nuitee
C
Claudia • extended_group • co
8
Estuvo bien. Buena relación calidad precio.
Pros:

Excelente ubicación, el personal muy amable.

Cons:

El olor de las habitaciones. Tiene las deficiencias de un hotel viejo.

2026-02-08 • via Nuitee
A
Alejandro • couple • it
10
2026-02-08 • via Nuitee
C
CHAPARRO • couple • co
10
Pros:

Las instalaciones en si, muy cómodas y tranquilas

Cons:

Hasta el momento todo me gustó

2026-01-31 • via Nuitee
A
Alejandro • solo_traveller • co
10
2026-01-30 • via Nuitee
A
Alejandra • couple • co
10
Pros:

La atención del personas de cafetería, piscina, etc es increíble, son muy amables

2026-01-30 • via Nuitee
A
Ana • couple • co
10
2026-01-29 • via Nuitee
O
Osorio Marin • couple • co
5
Cons:

El hotel está muy viejo y la manutención no es la mejor. Televisores viejos, cortinas viejas, el piso está muy mal tenido. En general no se ve que le inviertan mucho al hotel y es triste ya que es una muy buena cadena.

2026-01-27 • via Nuitee
M
Melissa • couple • co
9
2026-01-27 • via Nuitee
E
Edwin • solo_traveller • co
8
estuvo bien
Pros:

desayuno, bien

Cons:

el aire estaba encendido pero no funcionaba para subir o bajar la temperatura

2026-01-27 • via Nuitee
J
Juan Carlos • solo_traveller • co
6
Veo difícil que vuelva :(
Pros:

El desayuno y el personal

Cons:

Las habitaciones en pésimo estado, cada vez están peor, llevo años alojándome ahí y van para atrás

2026-01-26 • via Nuitee
J
Juan Carlos • couple • co
9
Pros:

El personal del hotel tiene un excelente servicio. El trato es cordial y afectuoso.

Cons:

Es importante que remodelen el hotel, especialmente las habitaciones que aún tiene alfombras están en desuso y no son recomendables para la salud.

2026-01-26 • via Nuitee
A
Andres • couple • co
9
2026-01-25 • via Nuitee
A
Alan • solo_traveller • co
10
2026-01-23 • via Nuitee