Best Western Hilliard Inn & Suites

Hotels
•
Best Western
9 (755 reviews)
3831 Park Mill Run Dr , Hilliard , US
+1 614-529-8118

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Excellent staff service
Cleanliness
Good breakfast options
Cons:
Broken elevator
Noise issues
Uncomfortable mattresses

Categories

Cleanliness
8.89
Generally very clean, but issues mentioned such as noise and minor maintenance need.
Service
9.36
Multiple reviews highlight friendly and accommodating staff.
Location
8.9
Location is convenient and central, making it easy to access nearby attractions.
Room Quality
8.35
Some rooms reported issues like uncomfortable mattresses and noise.
Amenities
8.88
Amenities are decent, but some reports of fitness center issues.
Value for Money
9.34
Overall good value considering the service and cleanliness.
Food and Beverage
8.89
Breakfast options are varied and well-received, though some limitations reported.
Overall Experience
9.36
Generally a very positive experience, despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:37

Property Description

Convenient Location and Indoor Pool
Hilliard Suites, located near Interstate 270 and Interstate 70, offers a convenient stay with an indoor pool for relaxation after a busy day of travel or exploration.

Comfortable Rooms with Modern Amenities
Each room at Hilliard Suites is equipped with essential amenities like a microwave, refrigerator, and ironing facilities. The presence of USB outlets and complimentary toiletries enhances the comfort and convenience of your stay.

Complimentary Breakfast and Nearby Attractions
Start your day with a complimentary hot breakfast including a variety of options. Additionally, guests can explore nearby attractions like the Hollywood Casino Columbus, Columbus Zoo, and Port Columbus International Airport for a memorable stay.

Book your stay at Hilliard Suites now for a delightful and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

9
Based on 755 reviews
Cleanliness: 8.89
Service: 9.36
Location: 8.9
Room Quality: 8.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 8.89
Overall Experience: 9.36
M
mccracken • couple • us
6
My day was OK this time the person that was directly above me on the third floor was extremely noisy all night long and
Pros:

Easy and convenient to get to the property is always clean and the staff is always friendly

2026-10-26 • via Nuitee
C
Catherine • extended_group • us
8
Pros:

Safe, quiet location. Close to restaurants and shopping.

2026-10-25 • via Nuitee
T
Tywanna • couple • us
10
2026-10-23 • via Nuitee
S
Samantha • family_with_children • us
10
Pros:

Everything was clean and orderly, breakfast was hot and fresh, and the staff was always available at the desk if we needed them. That on top of the location, right near the highway making it wasy to find after an 8.5 hour road trip, made this the perfect place to stay.

2026-10-22 • via Nuitee
R
Resendiz • couple • us
10
Easy check in and easy check out. Staff very helpful and friendly, and most importantly available at all times.
Pros:

I love how clean everything was. The location was perfect, we were next a cvs and shop food places. The morning breakfast was absolutely delicious! Will definitely recommend this place!

Cons:

There’s nothing to complain about.

2026-10-19 • via Nuitee
A
Angel Alexander • couple • us
10
2026-10-19 • via Nuitee
H
Heidi • family_with_children • us
10
2026-10-17 • via Nuitee
J
joliyah • couple • us
10
2026-10-15 • via Nuitee
S
Sam • couple • us
5
2026-10-14 • via Nuitee
B
Bryna • family_with_children • us
10
2026-10-14 • via Nuitee
H
Hyun Cheol • family_with_children • kr
6
2026-10-13 • via Nuitee
M
Marcel • solo_traveller • us
8
2026-10-13 • via Nuitee
A
Adeshakin • extended_group • us
9
Pros:

Breakfast was average. No GF options. They did offer an almond milk, if diary free if needed. Staff was very friendly.

2026-10-11 • via Nuitee
Q
Quinton • family_with_children • us
5
Pros:

Good

Cons:

Staff waited until credit card was ran to notify that the pool was closed.
Brought the kids for an overnight swim party and then had to find another activity off property and spend an additional $50

2026-10-11 • via Nuitee
D
David • couple • us
9
Pros:

Close to my destination

2026-10-09 • via Nuitee
D
Daniel • couple • us
1
2026-10-07 • via Nuitee
B
Bettie • solo_traveller • us
10
Pros:

The fast check in

2026-09-16 • via Nuitee
H
HAACKE • solo_traveller • us
7
Pros:

The room is very comfortable spacious. Staff was polite and very accommodating. Great location Dave and Buster's just around the corner

Cons:

The pool was cold. Too cold to enjoy

2026-09-14 • via Nuitee
R
Reyes • solo_traveller • us
9
Pros:

It was comfy and it was clean inside and out!

Cons:

I wish I could have stayed longer and gotten such a good rate!

2026-09-14 • via Nuitee
R
Rachel • family_with_children • us
7
2026-09-12 • via Nuitee