Best Western Hilliard Inn & Suites

Hotels
•
Best Western
9 (664 reviews)
3831 Park Mill Run Dr , Hilliard , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent staff service
Cleanliness
Good breakfast options
Cons:
Broken elevator
Noise issues
Uncomfortable mattresses

Categories

Cleanliness
8.89
Generally very clean, but issues mentioned such as noise and minor maintenance need.
Service
9.36
Multiple reviews highlight friendly and accommodating staff.
Location
8.9
Location is convenient and central, making it easy to access nearby attractions.
Room Quality
8.35
Some rooms reported issues like uncomfortable mattresses and noise.
Amenities
8.88
Amenities are decent, but some reports of fitness center issues.
Value for Money
9.34
Overall good value considering the service and cleanliness.
Food and Beverage
8.89
Breakfast options are varied and well-received, though some limitations reported.
Overall Experience
9.36
Generally a very positive experience, despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:37

Property Description

Convenient Location and Indoor Pool
Hilliard Suites, located near Interstate 270 and Interstate 70, offers a convenient stay with an indoor pool for relaxation after a busy day of travel or exploration.

Comfortable Rooms with Modern Amenities
Each room at Hilliard Suites is equipped with essential amenities like a microwave, refrigerator, and ironing facilities. The presence of USB outlets and complimentary toiletries enhances the comfort and convenience of your stay.

Complimentary Breakfast and Nearby Attractions
Start your day with a complimentary hot breakfast including a variety of options. Additionally, guests can explore nearby attractions like the Hollywood Casino Columbus, Columbus Zoo, and Port Columbus International Airport for a memorable stay.

Book your stay at Hilliard Suites now for a delightful and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

9
Based on 664 reviews
Cleanliness: 8.89
Service: 9.36
Location: 8.9
Room Quality: 8.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 8.89
Overall Experience: 9.36
S
Sheri • family_with_children • us
8
Pros:

Breakfasts were delicious. Staff was great! Room was comfortable.

Cons:

I was not able to connect my laptop to the wifi. Tried multiple fixes but my laptop would not move past the security password

2026-02-13 • via Nuitee
A
ashley • family_with_children • us
10
2026-02-13 • via Nuitee
A
Annette • solo_traveller • us
9
Pros:

Close to work during storm very nice rooms

2026-01-27 • via Nuitee
B
Beverly • family_with_children • us
6
The stay was ok. But roaches in the pool area the staff was very friendly though
Pros:

Complimentary breakfast

Cons:

There was a cockroach in the pool area and the pool water was cold

2026-01-20 • via Nuitee
K
Kimberly • couple • us
8
No complaints other than the broken elevator
Pros:

Very clean. Decent water pressure. Bed was comfy. Breakfast was good with many options and the location was very accessible in a nice little town.

Cons:

Elevator was broke during our whole stay. So I and my husband (who has to walk with a cane) had to climb to the 3rd floor and carry all our belongings in and then back down the next day.

2026-01-19 • via Nuitee
D
Danielle • solo_traveller • us
10
Pros:

Breakfast

Cons:

Short stay

2026-01-19 • via Nuitee
V
Vickie • couple • us
10
2026-01-19 • via Nuitee
N
Nancy • family_with_children • us
10
Cons:

Warmer pool

2026-01-19 • via Nuitee
J
Jeff • couple • us
9
2026-01-19 • via Nuitee
A
Arlene • couple • us
8
2026-01-19 • via Nuitee
J
Janet • couple • us
10
It waws great!
Pros:

Location great. Food okayt.

2026-01-19 • via Nuitee
C
Chakravarthi Ashok • solo_traveller • us
8
Very good
Pros:

Staff and Maintenance

Cons:

NA

2026-01-19 • via Nuitee
L
Larry • family_with_children • us
9
Clean, inexpensive room in a very nice area. Good room and value!
Pros:

Very nice room and accommodations. I did ask for an adaptive room with roll in shower, as I’m a quadriplegic. Didn’t get that, but otherwise excellent accommodations.

Cons:

See above

2026-01-19 • via Nuitee
M
Monica Studley • couple • us
10
2026-01-19 • via Nuitee
L
Lynnette • couple • us
10
2026-01-19 • via Nuitee
M
Marie • family_with_children • us
8
Great location and easy to get to.
Pros:

Menu for breakfast was good and varied.
Pool was good temperature.

Cons:

Could use more parking.

2026-01-19 • via Nuitee
D
Daniel • solo_traveller • us
5
Room was quiet but worn out and curtains / fixtures etc were dirty
Cons:

Pool is tiny picture is very misleading

2026-01-19 • via Nuitee
F
Frank • solo_traveller • us
9
Pros:

Clean comfortable room.

Cons:

Elevator was out of service at discharge. Doing steps with my bags.

2026-01-17 • via Nuitee
F
fredsQ8504IL • Family
10
Nice stay in Hilliard BW!
Pros:

Had a great stay at this BW. Clean & comfortable with a great breakfast! Had a good night's rest , quiet and comfortable! Would stay here again!!

2026-01-10 • via Tripadvisor
C
Chris • family_with_children • us
10
2026-01-10 • via Nuitee