Best Western Hilliard Inn & Suites

Hotels
•
Best Western
9 (733 reviews)
3831 Park Mill Run Dr , Hilliard , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Excellent staff service
Cleanliness
Good breakfast options
Cons:
Broken elevator
Noise issues
Uncomfortable mattresses

Categories

Cleanliness
8.89
Generally very clean, but issues mentioned such as noise and minor maintenance need.
Service
9.36
Multiple reviews highlight friendly and accommodating staff.
Location
8.9
Location is convenient and central, making it easy to access nearby attractions.
Room Quality
8.35
Some rooms reported issues like uncomfortable mattresses and noise.
Amenities
8.88
Amenities are decent, but some reports of fitness center issues.
Value for Money
9.34
Overall good value considering the service and cleanliness.
Food and Beverage
8.89
Breakfast options are varied and well-received, though some limitations reported.
Overall Experience
9.36
Generally a very positive experience, despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:37

Property Description

Convenient Location and Indoor Pool
Hilliard Suites, located near Interstate 270 and Interstate 70, offers a convenient stay with an indoor pool for relaxation after a busy day of travel or exploration.

Comfortable Rooms with Modern Amenities
Each room at Hilliard Suites is equipped with essential amenities like a microwave, refrigerator, and ironing facilities. The presence of USB outlets and complimentary toiletries enhances the comfort and convenience of your stay.

Complimentary Breakfast and Nearby Attractions
Start your day with a complimentary hot breakfast including a variety of options. Additionally, guests can explore nearby attractions like the Hollywood Casino Columbus, Columbus Zoo, and Port Columbus International Airport for a memorable stay.

Book your stay at Hilliard Suites now for a delightful and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

9
Based on 733 reviews
Cleanliness: 8.89
Service: 9.36
Location: 8.9
Room Quality: 8.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 8.89
Overall Experience: 9.36
R
Robert • couple • us
7
2026-07-25 • via Nuitee
C
Collins • solo_traveller • us
10
2026-07-24 • via Nuitee
C
Cristian Siani • solo_traveller • it
6
Pros:

Staff gentile e professionale buona posizione e parcheggio comodo, servizi e pulizia lasciano molto a desiderare.
Buona climatizzazione e buon wifi

2026-07-21 • via Nuitee
J
Joshua • family_with_children • us
10
Pros:

Breakfast was delicious. Rooms were clean and cool. No odd cleaning smell, neutral smell was great.

Cons:

Outlets in walls were worn or loose, plugs fell out easily.

2026-07-20 • via Nuitee
S
Sally • couple • us
10
2026-07-18 • via Nuitee
S
Shelley • family_with_children • us
8
Not too bad
Pros:

Location was nice and so was the staff

Cons:

Elevator was broke, but luckily I was on the 2nd floor by the stairs.

2026-07-17 • via Nuitee
M
Mary • couple • us
10
2026-07-15 • via Nuitee
L
Latasha • family_with_children • us
10
Pros:

It was clean.

Cons:

N/A

2026-07-14 • via Nuitee
D
DonnieLA • Solo travel • Los Angeles, California
4
Avoid this one.
Pros:

I was very disappointed with my experience at the Best Western Hilliard Inn and Suites where I stayed in Ohio for 5 days for a conference I was attending nearby. Although the room itself was fine and the bed comfortable, the amenities were nearly nil - super cheap hygiene products and a non-working iron. I was told the elevator was out when I arrived and so had to lug my big ol' suitcase up to the third floor. Apparently, there was no attempt to fix the elevator because it stayed broken during my whole stay, so I lugged it back down as well. The worst for me was that the big window that took up one wall of my room had only a kind of scrim shade that left tons of light into the room both during the day and at night-brutal for me. There was a room darkening shade behind the light filtering one, but it was broken and an inquiry at the desk said there was no one on site to fix it and they did not attempt to fix it during the entirety of my stay. One highlight-decent breakfast with hot entrees each morning. But I would definitely choose another hotel in the area.

2026-07-12 • via Tripadvisor
K
Kania • solo_traveller • us
8
2026-07-06 • via Nuitee
P
Patrick • solo_traveller • us
9
Comfortable
Pros:

Clean with friendly staff

Cons:

N/A

2026-07-04 • via Nuitee
P
Predhomme • solo_traveller • us
8
Pros:

Convenient to a lot of places. Comfortable room .

Cons:

Elevator out of service

2026-07-04 • via Nuitee
S
Stidham • family_with_children • us
7
Breakfast was good. Room could have been cleaner. Location was ok.
Pros:

Breakfast was nice. Need Splenda as an option.

Cons:

The elevator was out of order. They put us on the 3rd floor. I am 68 and recently had knee replacement surgery. Was told there was nothing they could do. No discount, no other room nothing. No incentive for the inconvenience.

2026-07-01 • via Nuitee
S
Schirtzinger • solo_traveller • us
3
2026-06-28 • via Nuitee
K
Kamala • solo_traveller • us
2
2026-06-27 • via Nuitee
M
Mary • solo_traveller • us
10
Pros:

Staff was friendly and made sure our stay was comfy

2026-06-26 • via Nuitee
C
Cherie • family_with_children • us
8
Overall nice.
Pros:

The breakfast was very good. Everything was filled and clean. A wide variety of breakfast selections. Staff was present to assist.

Cons:

The pool was COLD! Our toilet needed plunging and no one would assist. I had to go get the plunger ad plunge it myself!

2026-06-23 • via Nuitee
L
Laura • solo_traveller • us
8
Good location for a show at Ohio Stadium
Pros:

Location was great for our stay. Room was comfortable and quiet. Walking distance to restaurants. Most staff were friendly.

Cons:

Overpriced but the cheapest in the area.

2026-06-15 • via Nuitee
C
Christiana • family_with_children • us
1
2026-06-15 • via Nuitee
A
Aimee • couple • us
9
Overall great stay. Great price and location
Pros:

Clean hotel, most staff were kind

Cons:

Not enough parking

2026-06-15 • via Nuitee