Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Exceptional staff (Joel/Yoel praised repeatedly)
Convenient location near terminal/port and good transport links
Many guests found rooms spacious, clean and comfortable
Attentive, friendly reception and helpful service
Cons:
Breakfast consistently criticized (quality, service, extra charges)
Reports of humidity, moldy smells and bathroom moisture in some rooms
Security incident reported: wrong room access by other guests
Noise from main street for some rooms and issues with windows/door locking
Key card deactivation/entry problems reported
Shower door or bathroom fixtures not closing properly

Categories

Cleanliness
6.8
Mixed reports: several guests praise the cleanliness, but others report humidity, moldy smells and bathroom moisture in some rooms.
Service
10
Consistently excellent reception staff mentioned throughout the reviews (frequent praise for Joel/Yoel as attentive, friendly and very helpful).
Location
9
Generally praised for proximity to the terminal/port and good bus connections, though some guests noted street noise at night.
Room Quality
7.2
Rooms described as spacious, clean and cool by many, but there are issues reported (narrow bed for two, window/door that doesn't close or lock, shower door problems).
Amenities
6.8
Limited amenities mentioned; main recurring amenity complaint concerns the breakfast offering and availability.
Value for Money
7.3
Mixed: good service and location add value, but poor breakfast quality, unexpected charges and some maintenance issues reduce perceived value.
Food and Beverage
5.5
Frequently negative feedback: breakfast described as disappointing (bad/watery coffee, unripe fruit, minimal options), confusion/extra charges for items.
Overall Experience
9.8
Overall many positive stays driven by excellent staff and generally clean, comfortable rooms; however, isolated safety/maintenance and breakfast issues were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 01:51

Property Description

Prime Location in Downtown Cancun
Located in the heart of Cancún, Mex Hoteles offers easy access to popular attractions such as Playa Las Perlas and Cancun Government Palace.

Modern Amenities and Facilities
Enjoy a comfortable stay in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms. Stay active at our fitness centre or unwind by the outdoor pool.

Convenient Accessibility
With Cancun Bus Station nearby and Cancún International Airport just 15 km away, traveling to and from Mex Hoteles is a breeze.

Ready to experience the best of Cancún at Mex Hoteles? Book your stay now!

Important information:

The Environmental Sanitation Tax is payable at front desk in Mexican Pesos, at a rate of 82.12 MXN (Mexican Pesos) Per Room Per NightGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

7.8
Based on 3365 reviews
Cleanliness: 6.8
Service: 10
Location: 9
Room Quality: 7.2
Amenities: 6.8
Value for Money: 7.3
Food and Beverage: 5.5
Overall Experience: 9.8
G
García Arías • extended_group • mx
8
Pros:

Me gustó mucho el concepto en general lo que ofrece el hotel, el personal muy amable

Cons:

Que solo funcionaba un elevador, y que el servicio de Starbucks se termina muy temprano

2026-10-17 • via Nuitee
H
HELMAN • couple • mx
8
Me agradó
Pros:

Me agradó mucho....

2026-10-17 • via Nuitee
M
Mattia • family_with_children • it
8
Pros:

Lo staff è stato super disponibile

Cons:

La piscina è piccola e non offre una bella vista. Ma certamente non siamo andati a cancun per stare in piscina, quindi complessivamente bene

2026-10-17 • via Nuitee
A
Arianne • solo_traveller • us
9
2026-10-17 • via Nuitee
V
Vincenzo • couple • ca
8
Pros:

La ubicación

Cons:

Fuimos a preguntar por una botella de agua y no había ni siquiera un botellón para reponer tuvimos q salir de noche a comprar. No hay espejo cuerpo completo, el cuarto no tiene el pestillo de seguridad, hace falta tendederos en el balcón. El servicio de bf mejoró pero sirven el café frío

2026-10-17 • via Nuitee
C
Carolina • family_with_children • mx
9
Pros:

Amabilidad del staff, tamaño de la habitación, comodidad de la cama. Super cerca de restaurantes, cafés y la terminal de ADO. Gimnasio básico pero al menos uno puede mantenerse activo.

Cons:

Mobiliario viejo, debería reemplazarse. Pocas áreas comunes. Horario de desayuno muy reducido (07.00-10.00).

2026-10-16 • via Nuitee
D
Dirk • couple • de
8
Schönes Hotel für Kurzaufenthalt.
Pros:

Gute Lage für Stadt und Busbahnhof.
Nettes Personal.

Cons:

Frühstück gut, aber jeden Tag das Gleiche.

2026-10-16 • via Nuitee
F
Francisco • solo_traveller • cl
8
Perfecto para pasar por Cancún
Pros:

La ubicación es perfecta para quien está solo de paso por Cancún. Me gustó el gimnasio igualmente.

Cons:

Las habitaciones son pequeñas y no muy actualizadas.

2026-10-15 • via Nuitee
F
Fabian • family_with_children • ar
10
Pros:

La ubicación del hotel

2026-10-15 • via Nuitee
A
Anja • solo_traveller • de
10
sehr gut
Pros:

lage und das personal

Cons:

aircondition to loud

2026-10-14 • via Nuitee
R
Rangel Ramírez • family_with_children • mx
10
2026-10-14 • via Nuitee
D
Dedden • couple • pt
10
2026-10-14 • via Nuitee
C
Carrillo Razo • solo_traveller • mx
8
Hotel limpio, buen internet y la relación Precio Valor muy adecuada
Pros:

En general la gente fue amable, las habitaciones limpias y el internet bien

Cons:

El desayuno aunque es americano, es muy monótono, muy incipiente y excepto una o dos personas, al personal en general les falta ser más cálidos.

2026-10-13 • via Nuitee
I
Irving • couple • pa
7
Pros:

La ubicación esta cerca a todo.

Cons:

La presión del agua del inodoro es baja.

2026-10-12 • via Nuitee
E
Erika • solo_traveller • br
7
Pros:

Localização e quarto bom.

Cons:

Café da manha é a la carte e não gostei.. só tomei um dia.

2026-10-12 • via Nuitee
M
Méndez • solo_traveller • mx
10
Pros:

La atención por parte de recepción fue espectacular, el caballero que estaba en turno fue maravillosa, todo el tiempo dando solución a algunas situaciones
Y la habitación de maravilla

2026-10-11 • via Nuitee
P
Pataki • couple • hu
9
2026-10-10 • via Nuitee
R
Rima • couple • gb
6
Pros:

The hotel is conveniently located near the ADO bus station, making it a practical option if you need to catch a bus.

Cons:

Unfortunately, our stay was disappointing. The hotel did not meet our expectations, and the breakfast was particularly underwhelming, with limited options and poor quality. Nothing like the pictures!

2026-10-09 • via Nuitee
A
Amanda • family_with_children • br
5
2026-10-09 • via Nuitee
A
Alejandro • solo_traveller • es
9
Excelente
Pros:

El personal de recepción fue súper agradable y súper resolutivos

Cons:

Tenía el desayuno incluido, pero era siempre el mismo desayuno y para varios días es algo repetitivo

2026-10-08 • via Nuitee