Metropole Urban Hotel

Hotels
Independent
9.2 (140 reviews)
Agia Aikaterini Square, Heraklion, 71201 , Heraklion , GR

Facilities

Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
Elevator
Safe-deposit box at front desk
Free newspapers in lobby
Smoke-free property
Tours/ticket assistance
Snack bar/deli

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Inaccurate hotel website
Issues with facilities

Categories

Cleanliness
8.6
Overall cleanliness was praised in some reviews, but specific complaints about bathroom issues and mixed reviews on room cleanliness exist.
Service
9.98
The staff were consistently praised for being friendly and helpful throughout the reviews.
Location
9.61
Many reviewers highlighted the great location for walking to attractions and restaurants.
Room Quality
9.06
Rooms were described as comfortable but had some issues with amenities like shower doors and lighting.
Amenities
8.59
Only basic amenities mentioned. Guests expected more considering the price.
Value for Money
8.55
Mixed sentiments regarding value for money, primarily due to unexpected costs associated with room amenities.
Food and Beverage
9.6
Breakfast and nearby dining options received positive comments.
Overall Experience
9.57
General consensus of a pleasant stay despite certain issues, with memorable moments shared.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:21

Property Description

Discover the perfect blend of comfort and modern convenience at Metropole Urban Hotel, ideally located in the heart of Heraklion.

Stylish Accommodations
Step into one of our 24 uniquely decorated guestrooms, each equipped with flat-screen televisions and minibars for your enjoyment. Relax and refresh with rainfall showerheads in private bathrooms, ensuring a restorative escape.

Dining & Refreshments
Savor delightful meals at our on-site restaurant or grab a quick snack at the café. Don’t forget to unwind with your favorite drink at our bar/lounge, perfect for relaxation after a day of exploring.

Convenient Amenities
Enjoy complimentary wireless internet throughout the hotel, along with 24-hour front desk assistance. With laundry services and daily housekeeping, we ensure your stay is hassle-free.

Book your stay at Metropole Urban Hotel today and experience Heraklion like never before!

Important information:

  • Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Property Policies

  • Pets

    Pets not allowed

  • General

    Cashless transactions are available

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

Location

Guest Reviews

9.2
Based on 140 reviews
Cleanliness: 8.6
Service: 9.98
Location: 9.61
Room Quality: 9.06
Amenities: 8.59
Value for Money: 8.55
Food and Beverage: 9.6
Overall Experience: 9.57
T
Tyler partner
10
Pros:

The staff was lovely and the area and location close to everything was very convenient

2025-10-08 via Nuitee
M
marylH5587HC Family
10
A Wonderful Hotel in Every Way
Pros:

The staff at reception was the best. Very welcoming. We will always be grateful for an early check in after arriving on the ferry. Our first day visiting this beautiful city would have been greatly diminished as we badly needed to rest.

The hotel is perfect. Clean, attractive, quiet, and in a beautiful location. Loved the shower! So spacious.
And breakfast was delightful.

I was sorry to leave.

2025-09-29 via Tripadvisor
D
Doreen family
8
Pros:

great location to walk to shopping, restaurants.

2025-09-28 via Nuitee
3
372mikeym Family
6
Hotel website is inaccurate
Pros:

The hotel website is inaccurate. There is no airport shuttle. We had assumed breakfast was included with our room rate. We were mistaken. We had also assumed the lights would function properly and that the shower would have a door. Of the 3 rooms we reserved for our group, one room had malfunctioning lighting in the bathroom and another room did not have a shower door. When we brought these items to the attention of hotel management our first day, we were told the maintenance person was on his way to the hotel and the shower door was on a boat from Athens. That was the same story for the 8 days we were there. It seems the hotel had no intention of fixing the faulty light switches in the bathroom or of replacing the shower door. I cannot recommend reserving the triple rooms as I do not believe the hotel will fix items they knew were broken prior to our arrival.

2025-09-19 via Tripadvisor
D
Demi
10
Great stay
Pros:

Nice hotel in a fun great location. Water pressure and temp were amazing. Comfy bed, much better than the Airbnbs we have been staying at. Staff were super nice and helpful and we appreciated being able to leave our bags at the front after check out so we could explore. Thank you!

2025-09-14 via Nuitee
J
James family
8
Pros:

Everything was good.

2025-09-12 via Nuitee
J
Janice partner
10
Pros:

Very comfortable bed and room and great shower with amenities. Very clean and a very nice and friendly reception.

2025-09-12 via Nuitee
A
Adam family
6
Pros:

Was unaware of the church bell and also a large boxing event with music playing late into the night

2025-09-12 via Nuitee
A
Anthony family
10
Pros:

Loved the location. You hear the church bells which add to the charm. The rooms are soundproof when you shut the balcony doors. Also great location to walk around the city center.

2025-09-12 via Nuitee
S
Sarah
10
Five star experience
Pros:

This is by far our favorite hotel during our Greece trip...we loved the location and room ..we spent each night having a drink on our balcony looking down on the square. Loved it.

2025-08-30 via Nuitee
E
Evan family_with_children
10
Pros:

Really great hotel. A little gem right in the middle of town. If you can get a room with a church view, it’s really worth it. The staff are so helpful. They saved us money getting to our next hotel with better cab options. Just be warned if you are taking a cab, it’s a one lane street in front of the hotel so the cab driver is going to want to unload you and get going super fast!

2025-08-30 via Nuitee
S
S9426TDbc Solo travel
2
Scam warning - avoid doing business with them
Pros:

Fraud. AVOID. They are either a bad business or a fake company. I reserved one room, but they attempted to charge me twice. They were very pleasant people, even as we communicated clearly multiple times that we wanted wanted just one room. However, they coldly asserted that I reserved two rooms and they were attempting to charge my card twice. Fortunately, the credit card company declined both transactions. Dirty company.

2025-08-18 via Tripadvisor
P
Prakash
10
Pros:

Great friendly hotel.

2025-08-07 via Nuitee
E
E
10
Modern rooms and easy access to Lions Square
Pros:

This is our fourth stay at the Metropole. We choose this hotel for its convenient location and cute little square with cafes right next to it. It is a short drive from the airport and there is a car parking lot very close to it (not managed by the hotel). The check-in is quick and efficient, even if you arrive late due to plane delays. The rooms are clean and modern.

2025-08-01 via Nuitee
M
Mike
8
Good place to stay
Pros:

Good location and friendly service. Top floor suite needs some attention - door hanging off cupboard, curtain hanging off and hot in aged.

2025-08-01 via Nuitee
I
Idil
6
Pros:

It was clean and the staff were friendly. There’s also a restaurant next door which had delicious food and great staff. However, for the price I paid I expected to at least have a free bottle of water in the room, as well as access to an iron and hair dryer. I think those are basic necessities. Also I turned on the do not disturb button and the cleaning lady still came into the room while I was asleep. I didn’t appreciate that

2025-08-01 via Nuitee
E
elizabeth partner
10
Pros:

the location was excellent the hotel was private the staff were attentive
the adjacent hacienda restaurant was fabulous particularly for breakfast on the square

there wee no negatives a great holiday elizabeth

2025-07-16 via Nuitee
L
lauren partner
6
Pros:

Our room had frosted windows and no natural light. There was a serious water leak in the bathroom that had to be mopped but didn’t go away. The staff and location were otherwise very nice.

2025-07-01 via Nuitee
J
Jock
10
Awesome trip to Greece
Pros:

Beautiful little hotel in the middle of the city. Wonderful accommodations and unbelievable staff. Excellent restaurants within walking and we will return soon.

2025-06-26 via Nuitee
S
Silvia
10
Pros:

The hotel is very well located. The room was very comfortable, but the best part was the friendly and helpful staff.

2025-06-24 via Nuitee