Candlewood Suites - Orlando - Lake Buena Vista by IHG

No realizan limpiezas tan seguidas y cuando van no cambian las sábanas y tampoco limpian toda la habitación, en cuanto a la limpieza podría mejorar muchísimo.

The room was not clean and the floors were filthy.

Staff was not welcoming bathtub in room very slippery was not cleaned properly before check out room keys were deactivated that I had to go to front desk to reactivate room keys to get the rest of my belongings to the proceed to check out when first arriving reception was rude first asking what room I booked the $10 fee for being Disney community kept asking what was that then explained it was for bus service to Disney parks that by the way I never used stated it was in booking.com that I still don’t see I discussed that last year 2025 November there was no bus service to parks it was discontinued reaction was no there was I then stated that there was not then she like oh it was just started a few months ago I arrived prior to 4 pm check in she then stated in a rude manner you know check in is at 4 pm so responded yes and I’m here now accessories in bathroom no cup one toilet paper the next day since replied to a text of this those items were sent up to the room

We recently returned from a wonderful family trip, visiting multiple parks and enjoying a full week of activities. Unfortunately, our hotel experience did not meet expectations.

This was our second stay at this property (previously in 2022), and based on that positive experience, we chose to book again. However, several changes and issues made this stay disappointing.

At check-in, we were informed that the shuttle service to the Disney parks had changed as of March 1, 2026. It is no longer continuous and now operates on a single drop-off time (10:25 AM) and pickup time (10:30 PM). Our stay began April 11, and although we booked well in advance, we were not notified of this change.

We were also charged a nightly “destination fee” ($10 + tax) for amenities and premium WiFi. As IHG members, WiFi is already included, and the property does not offer amenities beyond what is typical (e.g., a standard pool). The hotel policies still list WiFi as free. Parking was an additional $20 per night.

The room itself had several issues. The shower had very low water pressure, a small shower head, and the water had an unusual odor. This made it difficult to clean up after long days at the beach or parks. The room was stocked with only three towels for a family of four, and there was minimal toilet paper upon arrival, requiring an immediate request for additional supplies.

One of the queen beds was positioned extremely close to the wall, requiring one person to climb in from the foot of the bed.

Housekeeping was also lacking. Over our six-night stay, trash was not collected, and we had to manage it ourselves. There was no room service and no breakfast offered.

While the hotel staff were friendly, the property, policies, and overall value did not align with expectations—especially given the added fees and reduced amenities. We will likely choose a Disney resort hotel for future visits.

The shuttle to and from the Disney parks doesn’t have enough pick up and drop off times. The parks open at 9 and having to wait til 10:25 to get picked up and taken to Epcot is not convenient. Also there was only one pick up time that’s late in the evening. My husband I ended up driving ourselves to the park due to this when part of the reason I booked the hotel was because of the shuttle advertisement. But really it’s lackluster.

When we arrived the staff kind of threatened saying that we have to pay for their parking lot, even though there are several parking lot free and very close nearby. If you stay more than one night, they usually do not clean your room, you have to schedule it, and they are not available to clean it the majority of the days. Also the staff are not receptive at all. Also I am still awaiting for the refund of the safety deposit, they said they will send it. It is more than a week and nothing, I will have to call them to solve this. Think 2x about coming to this hotel. Very expensive too.

הצוות לא היה נחמד, המקלחת הייתה מלוכלכת וישנה, לא היה הרבה מתקנים כיפיים