citizenM Boston North Station

Hotels
•
CitizenM
8.8 (5766 reviews)
70 Causeway Street , Boston , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Modern rooms
Cons:
Dirty common areas
Unsatisfactory breakfast
Issues with amenities

Categories

Cleanliness
8.3
Reported dirtiness in bedding and bathrooms, with hair and urine stains mentioned.
Service
9.8
Staff received positive comments for being helpful and friendly.
Location
9.8
The hotel is conveniently located near subway stations and notable attractions.
Room Quality
8.8
Rooms described as modern and cute; however, some issues with hard beds and small bathrooms.
Amenities
8.3
Some amenities unavailable or unsatisfactory—broken lights and inadequate options for cooling drinks.
Value for Money
8.3
Several comments suggest the hotel is not worth the price paid, especially for breakfast.
Food and Beverage
7.8
Breakfast options criticized for quality; mixed feelings on the bar food.
Overall Experience
9.3
Overall experience rated positively despite some specific drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 19:37

Property Description

Modern and Convenient Stay in the Heart of Boston

Stylish Accommodations: Enjoy air-conditioned rooms with a sleek design, equipped with a desk, TV, and free WiFi. Some rooms offer stunning city views.

On-Site Amenities: Unwind in the shared lounge, grab a drink at the bar, or savor a meal at the hotel's restaurant. Benefit from a 24-hour front desk, business center, and safety deposit box for your convenience.

Prime Location: Explore nearby attractions such as Boston North Station, TD Garden, and Freedom Trail. With Logan Airport just 5 km away, your travels are made easy.

Experience comfort and style at citizenM Boston North Station. Book now for an unforgettable stay!

Important information:

Please note that only service animals are allowed. Guests need to inform about the service animal before arrival.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 5766 reviews
Cleanliness: 8.3
Service: 9.8
Location: 9.8
Room Quality: 8.8
Amenities: 8.3
Value for Money: 8.3
Food and Beverage: 7.8
Overall Experience: 9.3
M
Martine • solo_traveller • fr
7
Face au “froid futur “ sans véritable interaction humaine, dont le rôle est réduit à pas grand chose.
Pros:

Très design. Bien situé mais au milieu de presque nulle part . Proche métro .
Lit extrêmement confortable. La technologie aura remplacée l approche “humaine “et on passe le temps à agencer l éclairage, la télé , la température… c est une chambre quelque peu futuriste à découvrir. Expérience interessante pour 2 jours .

Cons:

Le côté “froid” technique: une tablette sert à régler l ensemble des fonctionnalités. Les rideaux et la lumière etc … s agencent par ce biais et c est “technique “ perte de temps considérable pour “éteindre les lumières par ex “ …etc .

2026-04-18 • via Nuitee
A
Angel • couple • us
10
2026-04-18 • via Nuitee
F
Frank • solo_traveller • no
10
Pros:

Great location, nice rooms and pleasant staff. Easy to get to from the airport. Would definitely staff again over the hotels closer to Logan.

2026-04-18 • via Nuitee
F
Francisco Valentin • solo_traveller • es
9
Pros:

Ubicación, habitación, atención...

Cons:

No pasan a limpiar la habitación cada 3 dias

2026-04-17 • via Nuitee
K
Korkut • couple • us
10
Pros:

Bostonda gezmek için çok güzel ve harika manzaralı bir otel.. lokasyonu, temizliği, şehrin merkezinde olması dolayısıyla müthiş bir yer.. Tek eksik yönü kahve ve çay içmeyi seven biriyim kahve makinesi veya su ısıtıcı yok odalarda bunuda hallederlerse tam olur.

2026-04-16 • via Nuitee
K
kendra • couple • us
1
terrible and dont reccomend
Pros:

nothing

Cons:

the first room they put me in was dirty and had black smudges on the bedding and the second room they put me in had human blood on the sheets.. and the third room they switched me too the room key was not working and i had to go down to the front desk 4 times until they came up to the room with me to let me in.

2026-04-16 • via Nuitee
J
Jonathan • couple • us
9
2026-04-16 • via Nuitee
C
Colyn • solo_traveller • us
8
Bathroom Shower
Pros:

The large bed and good view.

Cons:

The bathroom is a big shower with a toilet inside.

2026-04-16 • via Nuitee
E
Ethan • couple • us
8
2026-04-15 • via Nuitee
T
Tal Shadmi • solo_traveller • cl
8
2026-04-15 • via Nuitee
T
Tim • couple • us
5
Pros:

The location was close to train and TD Garden.
Everything was new.
The staff was prompt, professional, and pleasant.

Cons:

The king bed did not fit in the room. Only one side was accessible.
The bathroom had insufficient privacy.
We had to 'learn' how to use the iPad room control for lights, climate, and TV.. too complicated!
There was no coffee maker in the room. What was called "filtered coffee" for breakfast was very weak.

2026-04-15 • via Nuitee
S
Sierra • couple • us
3
Cons:

I didn’t like how people kept knocking on our doors and running away as if they were playing dingdong ditch. It didn’t make me and my friend feel safe at all. I did call the front desk and tell them this and they didn’t really seem to do anything or care it happened multiple times as well as someone screaming. I need help across the hallway and knocking on our door at 6 AM and other times throughout our stay.

2026-04-14 • via Nuitee
C
Courtneyleigh • couple • us
10
Citizenm was a great stay and affordable.
Pros:

Clean, close to TD Garden and restaurants, cute decor, great views from room.

Cons:

No main course meals/restaurant inside.

2026-04-14 • via Nuitee
R
Robin • couple • gb
9
2026-04-14 • via Nuitee
O
OregonTroy • Business • Eugene, Oregon
6
Great location, tiny rooms, indifferent staff. Make sure your expectations fit the bill.
Pros:

#1 Feature - You are right on top of TD Garden and you could crab-walk to a Celtics game. Lots of local eateries nearby and a quick jaunt to the airport. I was here solo for work, so the tiny euro-style rooms didnt bother me, and the beds were very comfy.
When other reviewers say its small, understand they arent kidding around.... its like tiny RV small. Like feet in the shower while on the commode small. Baby desk in the room barely fit my 13 inch laptop and mouse pad for external mouse. Wifi was very good and remote VPN was no issue.

All of that aside, the real thing that would drive me from staying here again is the staff's un-waivering requirement to use the online system for everything. Ask for help? Ask for where something is? 'Use the screen'. Uhm there are two staff members watching me struggle, can you help? No, everything must use the 'High-tech for year 2000' screens and online system. At the end of the day, I felt like the staff was annoyed at us being there.

2026-04-13 • via Tripadvisor
E
Elizabeth • couple • us
10
2026-04-13 • via Nuitee
D
Dorela • family_with_children • us
10
2026-04-13 • via Nuitee
A
Adina • couple • us
10
2026-04-12 • via Nuitee
M
Marie • couple • us
10
Comfortable, great location, safe, clean, good breakfast.
Pros:

Its location, next to TD Garden

Cons:

Nothing, we enjoyed our stay on all levels

2026-04-11 • via Nuitee
E
Elle • couple • us
10
Just perfect.
Pros:

Very Clean & Classy! Alarms were perfectly made and loud enough for normal wake up. The city view was absolutely stunning and a sight to see. Everything was perfect. Staff was prompt and came when asked a favor and respectful. And not to mention but the bucket of ice given was insane and so much, I love it!!

Cons:

Absolutely no complaints.

2026-04-11 • via Nuitee