Banks Mansion - Boutique Hotel

Hotels
Carlton Hotel Collection
8.9 (1302 reviews)
Herengracht 519 - 525 , Amsterdam , nl

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
All-inclusive options
Cons:
Outdated decor
Room cleanliness issues

Categories

Cleanliness
8.28
Some reviews noted issues with dust and maintenance in bathrooms.
Service
9.45
The staff is consistently described as friendly, accommodating, and helpful.
Location
9.79
The hotel is praised for its strategic location, easily accessible to major attractions.
Room Quality
8.24
Some comments indicate that rooms may feel a bit tired and furniture faded.
Amenities
9.17
The all-inclusive offering is appreciated, although some felt the hotel is outdated.
Value for Money
8.73
Overall balance between quality of stay and price is considered satisfactory.
Food and Beverage
8.28
Breakfast received mixed reviews; some enjoyed it, while others found it disappointing.
Overall Experience
9.25
Most guests enjoyed their stay and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 20:07

Property Description

Luxurious All-Inclusive Concept
Experience a "home away from home" feeling with our elegant rooms featuring a unique all-inclusive concept. Enjoy the complimentary minibar stocked with premium spirits and the personalized pillow menu for ultimate comfort.

Gourmet Dining and Relaxation
Indulge in our international live-cooking breakfast and unwind in The Living lounge with free drinks and snacks all day. The cozy ambiance, complete with stained glass windows and rain showers in the bathrooms, ensures a relaxing stay.

Convenient Location and Complimentary Amenities
Located by the famous Herengracht canal, our hotel offers wooden rental bikes for exploring the city and a helpful staff to assist with sightseeing plans. Plus, don't forget to use the free iPad in the lobby for your convenience. Book now for an unforgettable stay at Banks Mansion!

Important information:

Please note that the same card used for booking needs to be shown at check-in, with a matching photo identification.

Please note that when booking more than 5 rooms different policies and additional supplements may apply.

Please note that an extra bed is only possible on request. If the request is not confirmed, no extra bed will be available in the room.

City tax subject to changes by the local government in 2024
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 17 years old stay for € 60 per person per night when using an existing bed.
    Children from 4 years old to 11 years old stay for € 25 per person per night when using an available extra bed.
    People 12 years old and over stay for € 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1302 reviews
Cleanliness: 8.28
Service: 9.45
Location: 9.79
Room Quality: 8.24
Amenities: 9.17
Value for Money: 8.73
Food and Beverage: 8.28
Overall Experience: 9.25
F
Fiona couple za
5
Pros:

Central to all Amdam.
Loved the breakfast lady - warm friendly and honest.

Cons:

Asked for feather free room - al pillows were down.
Was offered a ‘pillow me u’ which doesn’t exist - staff ran out to buy two hypoallergenic pillows.
Was offered an early checking as we arrived from a long haul flight at 10h30 - only to be told that the room wasn’t ready until 3pm and no notification of the same beforehand.
Hotel manager seems to not know what is going on.
We’re given an upgraded as our room wasn’t ready until

2026-05-29 via Nuitee
couple je
9
Comfortable, central location, friendly and helpful staff
Pros:

Delicious with a variety of foods excellent egg station friendly chef who cooked eggs just right. Excellent coffee

Cons:

When busy it took us a while to get our eggs prepared

2026-05-26 via Nuitee
J
James solo_traveller us
10
We had a pleasant five days in every respect at Banks Mansion.
Pros:

Location! We were able to walk most places we wanted to visit and there were excellent restaurants in the neighborhood. Enjoyed the five p.m. happy hour for free drinks and socializing.

Cons:

Nothing to dislike.

2026-05-21 via Nuitee
M
Maxime solo_traveller be
5
2026-05-19 via Nuitee
C
Christianson extended_group us
10
2026-05-12 via Nuitee
A
AZHY couple iq
8
Pros:

The staff were very polite, especially Sandra and her colleague in the breakfast section — they were truly exceptional.

Cons:

There was an issue regarding an unauthorized deduction from my bank account during my stay. Although the matter caused inconvenience and concern, the staff handled the situation professionally and were responsive in assisting me with the clarification process

2026-05-06 via Nuitee
S
Sanne couple nl
8
Prettige sfeer
Pros:

Goede locatie

Cons:

Nvt

2026-05-01 via Nuitee
J
Jeffrey couple us
10
It lived up to our expectations. We would come back.
Pros:

The breakfast was wonderful. There was a good variety of foods to choose from. We were able to walk everywhere we wanted to go. The room was clean and comfortable. Loved the complimentary wine and cheese assortment in afternoon. There was ample seating and a good assortment of games to play if desired. The staff was friendly and attentive at all times.

2026-04-26 via Nuitee
J
Jamie couple us
10
2026-04-20 via Nuitee
S
Saikat California family_with_children us
10
Best hotel to stay if you are looking for value for money and hospitality
Pros:

Exceptional hospitality, free wine after 4 PM is the best offer I have seen across Europe, clean rooms, courteous staff, great central location

Cons:

Nothing that I didnt like

2026-04-13 via Nuitee
J
Julie extended_group gb
7
Pros:

Location

2026-04-13 via Nuitee
A
Allam family_with_children ca
10
Pros:

Clean comfortable bed

2026-04-09 via Nuitee
N
Naranjo Medina couple se
10
2026-03-29 via Nuitee
D
Daniel couple gb
10
2026-03-28 via Nuitee
J
Jesper family_with_children se
8
2026-03-27 via Nuitee
K
kath couple us
9
2026-03-24 via Nuitee
G
Gianluca couple it
10
Pros:

Posizione, servizi all inclusive, pulizia

2026-03-22 via Nuitee
F
FREDERIQUE solo_traveller fr
7
2026-03-22 via Nuitee
D
Dimitris couple gr
9
2026-03-21 via Nuitee
J
James couple gb
9
2026-03-21 via Nuitee