Banks Mansion - Boutique Hotel

Hotels
•
Carlton Hotel Collection
8.8 (1209 reviews)
Herengracht 519 - 525 , Amsterdam , NL
+31 20 420 0055

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Very friendly, helpful staff
Excellent central location
Free afternoon cheese and wine; 24/7 beverages and snacks
Great breakfast with variety
Cozy, well-designed lobby/living-room area
Welcome treats (chocolates/beverages) and attentive service
Cons:
Inconsistent housekeeping; reports of poor cleaning
In-room refrigerator not sufficiently cold
Occasional maintenance issues (e.g., toilet, coffee machine) at weekends
Some rooms are small, dark or have uninspiring views
Perceived as somewhat pricey; extra city tax
Limited in-room tea/coffee options in some rooms

Categories

Cleanliness
7.5
Mixed signals: some guests praise clean rooms, but there are explicit complaints that cleaning staff only exchanged towels and did not properly clean sink/toilet; one report of fridge not cooling.
Service
9.8
Very strong positive sentiment: multiple mentions of extremely friendly, helpful and attentive staff who went above and beyond, warm welcomes and quick, polite service.
Location
9.5
Consistently praised: central, excellent location near attractions (floating flower market), easy walking to restaurants and canals.
Room Quality
8
Generally satisfactory but mixed: rooms described as cozy/small (expected for Amsterdam), one suite noted as large but dark with odd furniture and unattractive view.
Amenities
9.3
Highly appreciated: afternoon cheese/wine cart, free drinks/snacks 24/7, chocolates and welcome treats, comfortable lobby 'living room' area.
Value for Money
7.6
Some concern about price/value: noted as a bit expensive and mention of high city tax; one guest felt a particular suite wasn't worth the cost.
Food and Beverage
9
Strong positive: breakfast repeatedly described as great/delicious with good choice; complimentary afternoon cheese and free bar widely praised.
Overall Experience
9.7
Overall very positive experience: charming boutique hotel, friendly staff, great location and enjoyable amenities leading to strong recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Luxurious All-Inclusive Concept
Experience a "home away from home" feeling with our elegant rooms featuring a unique all-inclusive concept. Enjoy the complimentary minibar stocked with premium spirits and the personalized pillow menu for ultimate comfort.

Gourmet Dining and Relaxation
Indulge in our international live-cooking breakfast and unwind in The Living lounge with free drinks and snacks all day. The cozy ambiance, complete with stained glass windows and rain showers in the bathrooms, ensures a relaxing stay.

Convenient Location and Complimentary Amenities
Located by the famous Herengracht canal, our hotel offers wooden rental bikes for exploring the city and a helpful staff to assist with sightseeing plans. Plus, don't forget to use the free iPad in the lobby for your convenience. Book now for an unforgettable stay at Banks Mansion!

Important information:

Please note that the same card used for booking needs to be shown at check-in, with a matching photo identification.

Please note that when booking more than 5 rooms different policies and additional supplements may apply.

Please note that an extra bed is only possible on request. If the request is not confirmed, no extra bed will be available in the room.

City tax subject to changes by the local government in 2024
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMS

Location

Guest Reviews

8.8
Based on 1209 reviews
Cleanliness: 7.5
Service: 9.8
Location: 9.5
Room Quality: 8
Amenities: 9.3
Value for Money: 7.6
Food and Beverage: 9
Overall Experience: 9.7
D
darlene • couple • ca
9
I’d definitely come back.
Pros:

Breakfast is fabulous. Location is perfect. Having food and drinks and candy in the lobby is such a pleasant surprise and makes it feel like home!

Cons:

Toilet ran on a long time when flushed. Shower: rain head is extremely hard to turn on. Shower is cramped.

2026-11-03 • via Nuitee
K
Kirsti Mathiesen • solo_traveller • no
10
Fantastisk å bo på hotel med fri bar!
Pros:

Super frokost

2026-11-03 • via Nuitee
S
Susan • couple • us
10
Pros:

Ambiance and decor, location, and staff.

2026-11-01 • via Nuitee
G
Gillies • solo_traveller • gb
9
2026-10-29 • via Nuitee
K
Karen • couple • gb
9
2026-10-27 • via Nuitee
N
Nicole • solo_traveller • br
10
Pros:

Amei os mimos que recebemos durante os dias, desde chocolates até mesmo bebidas. Os funcionários do período diurno foram incríveis, sempre muito ágeis e educados.

2026-10-25 • via Nuitee
A
Anat • family_with_children • il
10
Pros:

המיקום,הצוות והנקיון.
בשעות אחה"צ הם פותחים את הבר בלובי (חופשי לאורחים) ומגישים חטיפים ויין.
גימיק מקסים.

2026-10-25 • via Nuitee
C
Cherie • couple • us
10
The hotel was lovely, very dear, and comfortable.
Pros:

The staff were incredibly kind, helpful and very knowledgeable

Cons:

Nothing

2026-10-22 • via Nuitee
T
Tanya • extended_group • us
10
Banks Mansion is a wonderful hotel!
Pros:

Everything was excellent!
The staff was extremely friendly & went above and beyond to ensure a pleasant experience.
The breakfast was delicious! The afternoon wine and cheese was also delightful!
I would definitely recommend this charming hotel.

2026-10-16 • via Nuitee
S
Sarah • couple • us
6
Cost clearly reflected the constant wine & liquor availability. Since we don’t drink much wine nor liquor, it was ve
Pros:

We liked the daily happy hour with cheeses trolley & all day wine, sodas & coffee & tea. Bed was & chairs in room comfortable.

Cons:

In room refrigerator was not at all cold. Staff said those fridges were not for keeping things chilled just slightly cold. Every hotel we have ever been to always had small fridges that chill well. They offered to keep my meds & other items in the hotel refrigerator. Cleaning staff did not really clean anything , sink nor toilet, just exchanged towels. One time she made she made up the bed

2026-10-16 • via Nuitee
V
Václav • solo_traveller • cz
10
2026-10-15 • via Nuitee
R
Rabia • solo_traveller • tr
10
Pros:

They welcomed us very warmly.. thanks very much..

2026-10-12 • via Nuitee
E
EYAL • couple • il
10
מיקום מנצח. מפנק. מומלץ
Pros:

מיקום מרכזי אלכוהול חופשי. חדר נקי מיטה מזמינה.

Cons:

מחיר מעט גבוה. בייחוד שיש מס עיר באמסטרדם גבוה.

2026-10-12 • via Nuitee
R
Ros • family_with_children • gb
8
Ticked all the boxes
Pros:

Lovely art deco hotel by the canal. Breakfast was great - plenty of choice, eggs prepared in front of you any way you want them including french toast. Free cheese from 4-6pm and free bar was a really lovely touch. Great location and we were able to walk to numerous restaurants. Staff were very friendly and went out of their way to try and be helpful. There was a lift!

Cons:

Things seem to not be able to be fixed at the weekends - there was an issue with the loo and there apparently was no maintenance person to mend it for 3 days, and the coffee machine at breakfast was broken for several days. Rooms are ‘cozy’ but what I expected in Amsterdam. Only a coffee machine in the room, no tea (I’m a Brit, what can I say) but the lovely staff gave us a kettle.

2026-10-10 • via Nuitee
D
Diane • family_with_children • us
8
Pros:

The location was perfect. Right around the corner from the floating flower market!!

2026-10-09 • via Nuitee
A
Antje • couple • de
9
Gerne wieder!
Pros:

Super freundliches Personal, sehr gemütliche Lobby. Der Käsewagen und die Getränkebar sind tolle Ideen. Kleines aber schönes Zimmer.

2026-09-16 • via Nuitee
S
Subhi • solo_traveller • sa
10
All reception staff were amazing - I forgot their names, otherwise, will add them.
2026-09-16 • via Nuitee
G
Gwynne • couple • us
9
Nice boutique hotel in wonderful location with good breakfast and “living room” lobby.
Pros:

We really liked the location, the generous breakfast and the “living room” feel of the lobby. Coffee and other beverages were available 24/7. Small snacks were provided each day and a wine cart with cheeses in the late afternoon. It was a nice place to relax and meet other guests…or not.

Cons:

We unknowingly booked their big first floor suite. It was very large and convenient to the lobby, but the furniture was a tad funky and it was quite dark. It looked out on a “back courtyard”. More like a cement alley. Not worth the money.

2026-09-12 • via Nuitee
S
Stephen • couple • us
10
Perfect location would definitely recommend.
Pros:

It was clean and the staff is very welcoming and friendly. The free cheese, snacks, wine and drinks is a nice bonus.

Cons:

Nothing

2026-09-11 • via Nuitee
ÖZGE • solo_traveller • tr
10
2026-09-10 • via Nuitee