Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Convenient location
Cons:
High parking fees
Limited dinner buffet
Cold room temperatures

Categories

Cleanliness
8.41
Several guests mentioned issues with heating and cold temperatures in rooms.
Service
9.18
Positive mentions of staff attitude and responsiveness.
Location
8.92
Positive feedback on convenient location near the city center.
Room Quality
8.17
Mixed reviews about room temperature and furnishings.
Amenities
8.7
Good comments on pools and kids' areas but issues with sauna timing.
Value for Money
8.46
Concerns over high parking fees and limited dinner options.
Food and Beverage
8.81
Breakfast enjoyed by many, but dinner variety was limited.
Overall Experience
8.98
Overall stay described positively despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:48

Property Description

Spacious Rooms with Modern Amenities
Novotel Kraków City West offers spacious, air-conditioned rooms with free internet access. Each room is elegantly furnished in warm colors and includes a work area, electric kettle, safe, and fridge.

Delicious Dining Options
Guests can start their day with a rich breakfast buffet and enjoy Polish and international dishes at the hotel's restaurant. The Novo2 Lounge Bar offers a trendy atmosphere with live music for a relaxing evening.

Convenient Location
Conveniently located just a 15-minute drive from Kraków-Balice airport and a short 30-minute walk to the Old Town, Novotel Kraków City West provides easy access to both the airport and the city's historic center.

Experience comfort and convenience at Novotel Kraków City West - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 70 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 4750 reviews
Cleanliness: 8.41
Service: 9.18
Location: 8.92
Room Quality: 8.17
Amenities: 8.7
Value for Money: 8.46
Food and Beverage: 8.81
Overall Experience: 8.98
H
Haya • solo_traveller • ae
10
2026-07-04 • via Nuitee
K
kristina • couple • de
9
Pros:

das frühstück war super

2026-07-04 • via Nuitee
C
Cinzia Pellini • solo_traveller • it
10
2026-07-04 • via Nuitee
K
Kramarenko • family_with_children • pl
10
я рекомендую . постели приятные и чистые и мы спали как младенцы
Pros:

понравилось

Cons:

были приятно. мило чисто

2026-07-04 • via Nuitee
A
Aleksandra • couple • pl
5
Pros:

Wygodne łóżka

Cons:

Zimna woda w basenie, w pokoju brak szlafroków, brak typowych udogodnień typu zestaw do szycia, mydełko, czepek kąpielowy itd. Herbata i czajnik była ale w pokoju dla dwóch osób była np. Jedna zielona herbata więc wyposażenie to absolutne minimum. Woda również niedostępna w pokoju tylko w zbiorniku na korytarzu. Woda w umywalce w łazience nie spływała, jak na hotel tej sieci to bardzo słabo.

2026-07-04 • via Nuitee
D
Dorota • solo_traveller • pl
9
2026-07-04 • via Nuitee
B
Bartosz1985 • solo_traveller • pl
10
2026-07-03 • via Nuitee
W
Wójcik • solo_traveller • pl
9
2026-07-03 • via Nuitee
A
Ayman • couple • om
7
2026-07-03 • via Nuitee
D
Diana • couple • ua
10
Всім рекомендую, ціна= якість 10 /10
Pros:

Все компактно, сніданок чудовий, з персоналу на рецепції Vito допоміг дуже і з паркуванням , і з наступний бронюванням , і з усіма питаннями щодо проживання , ще й дав презент від готелю дитині на згадку , що дуже приємно)))))

2026-07-03 • via Nuitee
I
Irina • family_with_children • ee
9
2026-07-03 • via Nuitee
U
Uliana • family_with_children • ua
8
In general, it’s a good deal.
Pros:

Brilliant breakfast, friendly attitude of the staff in the restaurant area. Comfy bed and ability to adjust temperature in the room.

Cons:

The door in the shower needs to be fixed, as you cannot close it tight and the water pours out.

2026-07-03 • via Nuitee
Y
yerhmiel • solo_traveller • il
9
תמורה מלאה למחיר.
Pros:

חדרים נוחים ונקיים.
ישבנו בלובי עד מאוחר בלילה, ללא הערות.

2026-07-02 • via Nuitee
K
Krzysztof • solo_traveller • pl
5
Pros:

Dobre śniadania.

Cons:

Potrzebny kapitalny remont ,nie ma co za dużo by pisać.

2026-07-02 • via Nuitee
V
Vaida • family_with_children • lt
10
Pros:

Švarus ir tvarkingas kambarys. Labai skanūs pusryčiai. Pliusas baseinas.

Cons:

-

2026-07-02 • via Nuitee
W
Wiśniewski • solo_traveller • pl
10
Pobyt Petarda
Pros:

Bardzo dobra kuchnia, porządek i przede wszystkim bardzo miła obsługa

Cons:

Nie ma czegoś takiego,do czego możnaby się zaczepić

2026-07-02 • via Nuitee
F
Fedir • couple • ua
10
Pros:

Everything was great! The room was clean and comfortable, breakfast was diverse, tasty and nutritious

2026-07-02 • via Nuitee
D
Dimitris Karamaniolas • solo_traveller • gr
8
Pros:

Χωρος

Cons:

Καθαριοτητσ

2026-07-01 • via Nuitee
A
Ahmad • family_with_children • ps
10
2026-07-01 • via Nuitee
C
Chelariu • solo_traveller • ro
10
Deosebit
Pros:

Serviciile, locatia in proximtatea statiei de autobuz, cu acces facil catre toate atractiile, parcarea generoasa, accesul la sauna si piscina, un lobby confortabil si atractiv, micul dejun variat si camera spatioasa si foarte curata.

2026-06-30 • via Nuitee