Children allowed
Pets allowed

Facilities

Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Convenient location
Cons:
High parking fees
Limited dinner buffet
Cold room temperatures

Categories

Cleanliness
8.41
Several guests mentioned issues with heating and cold temperatures in rooms.
Service
9.18
Positive mentions of staff attitude and responsiveness.
Location
8.92
Positive feedback on convenient location near the city center.
Room Quality
8.17
Mixed reviews about room temperature and furnishings.
Amenities
8.7
Good comments on pools and kids' areas but issues with sauna timing.
Value for Money
8.46
Concerns over high parking fees and limited dinner options.
Food and Beverage
8.81
Breakfast enjoyed by many, but dinner variety was limited.
Overall Experience
8.98
Overall stay described positively despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:48

Property Description

Spacious Rooms with Modern Amenities
Novotel Kraków City West offers spacious, air-conditioned rooms with free internet access. Each room is elegantly furnished in warm colors and includes a work area, electric kettle, safe, and fridge.

Delicious Dining Options
Guests can start their day with a rich breakfast buffet and enjoy Polish and international dishes at the hotel's restaurant. The Novo2 Lounge Bar offers a trendy atmosphere with live music for a relaxing evening.

Convenient Location
Conveniently located just a 15-minute drive from Kraków-Balice airport and a short 30-minute walk to the Old Town, Novotel Kraków City West provides easy access to both the airport and the city's historic center.

Experience comfort and convenience at Novotel Kraków City West - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 70 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 4343 reviews
Cleanliness: 8.41
Service: 9.18
Location: 8.92
Room Quality: 8.17
Amenities: 8.7
Value for Money: 8.46
Food and Beverage: 8.81
Overall Experience: 8.98
S
Seweryn • extended_group • pl
10
2026-04-11 • via Nuitee
A
Antonino • family_with_children • it
9
Pros:

Colazione varia, ma prezzo non proprio economico

Cons:

.

2026-04-11 • via Nuitee
• family_with_children • de
10
2026-04-11 • via Nuitee
L
lukas • family_with_children • lt
5
Cons:

Vedinimo isvis nera net padidinus vejelio greiti vonioje nusimaudyti neina nes sienele labai maza viskas bega ant plyteliu ...

2026-04-10 • via Nuitee
T
Tiziana • solo_traveller • it
6
Pros:

L'hotel è molto carino, ben curato. e pulito.

Cons:

Mi è stata richiesta un' integrazione del prezzo per mia figlia di 17 anni, nonostante nella prenotazione iniziale avessi indicato l'età e avessi pagato. Ho pagato la colazione, ma non vi erano biscotti, torte o dolci senza glutine. Io non mangio salato al mattino e sono celiaca. Nonostante comunicato, l'ultimo giorno mi è stata servita la colazione al tavolo, ritengo senza contaminazione, ma non mi è stato dato nulla di dolce ( biscotti o torte)

2026-04-10 • via Nuitee
ΓΚΑΓΚΑΟΥΔΑΚΗΣ • family_with_children • gr
8
2026-04-10 • via Nuitee
J
Jakub • solo_traveller • pl
8
Stosunek jakość/ cena w porządku
Pros:

Pokój duży, czysto, wszystko ok

Cons:

Brak sokowirówki podczas śniadania

2026-04-10 • via Nuitee
C
Chytas • solo_traveller • gr
10
2026-04-10 • via Nuitee
K
Katarzyna • family_with_children • pl
10
2026-04-10 • via Nuitee
O
Ondřej • family_with_children • cz
10
2026-04-09 • via Nuitee
Y
YULIIA • couple • ua
9
Nice stay
Pros:

We stayed for just one night, but it was a wonderful experience. A very nice bonus was the swimming pool, which is open for quite long hours. The rooms have older furniture, but everything is very clean. The bed was comfortable. I would also like to mention the friendly staff at reception — everything was explained clearly and in detail. The only downside is that the parking is a bit expensive, but there is plenty of space, it’s wide, and very convenient to park right next to the hotel

2026-04-09 • via Nuitee
G
Grzegorz • couple • pl
7
Pros:

Sauna i dobrej jakości śniadanie.

2026-04-08 • via Nuitee
K
Kinga • family_with_children • pl
7
Pros:

Bardzo miła obsługa, fajna salka dla dzieci.

Cons:

Basen przepełniony i bardzo zimny, za mało leżaków.
Pokój ciasny, śniadanie niestety przeciętne.

2026-04-08 • via Nuitee
I
Izabela • family_with_children • pl
10
2026-04-08 • via Nuitee
S
Sharma • family_with_children • cz
10
2026-04-07 • via Nuitee
K
Katarzyna • family_with_children • pl
3
Nie wrócę!!!
Pros:

Smaczne śniadanie.

Cons:

Brudna, zimna woda w basenie. Brak ręczników na basenie, brak szlafroków, kapci w pokoju. Parking dla klientów 70zł za dobę.

2026-04-07 • via Nuitee
C
Ciro • family_with_children • it
10
Ottimo hotel
Pros:

La gentilezza e professionalita del personale della reception ,in particolare sebastian e martha , la pulizia della camera e la colazione internazionale abbondante. Possibilita di parcheggio gratuito con disabile al seguito , piscina e palestra disponibile fino alle 22

Cons:

Nulla

2026-04-07 • via Nuitee
Деница • couple • bg
10
Pros:

Много хубав и добре поддържан хотел. Локацията беше добра. Закуската беше страхотна! Персоналът изключително любезен с професионално отношение! Благодарим!

Cons:

Нямаме забележки!

2026-04-07 • via Nuitee
P
Paulina • family_with_children • it
10
2026-04-07 • via Nuitee
V
Vestina • family_with_children • lt
7
Pros:

Viezbutis pritaikytas šeimoms , labai patiko kad mažiems vaikams yra žaidimų kambarys , kiekvienas vaikas gauna po žaisliuką nuo viešbučio , visai neblogi pusryčiai , labai patiko tai ,kad pusryčių laikas iki 11.30 . Viezbutyje yra kambarių šeimoms su užduotimis , mes vieną tokį gavome buvo labai smagu įminti mįsles , jas minus gauni dovanų .

Cons:

Kambaryje buvo labai karšta , tiesiog neįmanoma , langas atsidare labai mažai , šildymas visiškai nesireguliavo , persanolas nebuvo itin malonus ,nesuteikė iš vis jokios informacijos kas vyksta viezbutyje , reikėjo visko eiti ir klausinėti net nepasakė kada pusryčiai , nedavė informacijos kur yra žaidimų kambarys , net nesuteikė informacijos ar kad yra baseinas ir t t tik jausmas kad turi viską pats žinoti

2026-04-07 • via Nuitee