Children allowed
Pets allowed

Facilities

Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Convenient location
Cons:
High parking fees
Limited dinner buffet
Cold room temperatures

Categories

Cleanliness
8.41
Several guests mentioned issues with heating and cold temperatures in rooms.
Service
9.18
Positive mentions of staff attitude and responsiveness.
Location
8.92
Positive feedback on convenient location near the city center.
Room Quality
8.17
Mixed reviews about room temperature and furnishings.
Amenities
8.7
Good comments on pools and kids' areas but issues with sauna timing.
Value for Money
8.46
Concerns over high parking fees and limited dinner options.
Food and Beverage
8.81
Breakfast enjoyed by many, but dinner variety was limited.
Overall Experience
8.98
Overall stay described positively despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:48

Property Description

Spacious Rooms with Modern Amenities
Novotel Kraków City West offers spacious, air-conditioned rooms with free internet access. Each room is elegantly furnished in warm colors and includes a work area, electric kettle, safe, and fridge.

Delicious Dining Options
Guests can start their day with a rich breakfast buffet and enjoy Polish and international dishes at the hotel's restaurant. The Novo2 Lounge Bar offers a trendy atmosphere with live music for a relaxing evening.

Convenient Location
Conveniently located just a 15-minute drive from Kraków-Balice airport and a short 30-minute walk to the Old Town, Novotel Kraków City West provides easy access to both the airport and the city's historic center.

Experience comfort and convenience at Novotel Kraków City West - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 70 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 4343 reviews
Cleanliness: 8.41
Service: 9.18
Location: 8.92
Room Quality: 8.17
Amenities: 8.7
Value for Money: 8.46
Food and Beverage: 8.81
Overall Experience: 8.98
P
Pietro • family_with_children • it
9
2026-03-07 • via Nuitee
M
Marek • solo_traveller • pl
5
2026-03-06 • via Nuitee
B
Barbora • couple • sk
10
2026-03-05 • via Nuitee
M
Marta • family_with_children • pl
7
Pros:

Obsługa.

Cons:

Zaniedbane pokoje, źle działająca suszarka do włosów, zniszczone i dość zużyte wyposażenie.

2026-03-05 • via Nuitee
B
Barbora • solo_traveller • sk
10
2026-03-05 • via Nuitee
M
Mariusz • family_with_children • pl
8
2026-03-03 • via Nuitee
E
Emir Anıl • family_with_children • sk
8
Cons:

Relatively small and crowded swimming pool.

2026-03-03 • via Nuitee
M
Marcin • family_with_children • no
9
2026-03-03 • via Nuitee
L
Lída • family_with_children • cz
10
Pros:

Pokoje byly čisté, snídaně velký výběr

2026-03-03 • via Nuitee
K
Katarzyna • solo_traveller • pl
9
2026-03-02 • via Nuitee
O
Olesya • couple • ua
10
2026-03-02 • via Nuitee
K
Krzysztof • family_with_children • pl
9
Pros:

Super śniadanko

Cons:

Brak

2026-03-01 • via Nuitee
G
Glaza • family_with_children • pl
10
2026-03-01 • via Nuitee
S
szymon • couple • pl
9
2026-03-01 • via Nuitee
M
Marcin • family_with_children • pl
10
Jesteśmy bardzo zadowoleni
Pros:

Pyszne śniadania

Cons:

mały basen

2026-03-01 • via Nuitee
A
Anja56 • family_with_children • pl
10
2026-03-01 • via Nuitee
A
Adam • couple • pl
8
Ogólnie udany.
Pros:

Dojazd, duży parking, czysto w pokojach, cisza, dużo atrakcji w lobby, ceny za alkohol akceptowalne. Śniadania dobre ale powtarzalne.

Cons:

Mało gniazdek, brak wyposażenia dodatkowego; herbata, pusty barek, mało kosmetyków, brak dodatków osobistych.
Dotyczy tego pokoju i tej daty pobytu może sprzątaczka po złości nie dała wielu rzeczy ale gniazdek jest dramatycznie mało jedno przy łóżku 2 osobowym drugie przy łazience i w łazience i tyle.

2026-03-01 • via Nuitee
M
Martyna • couple • pl
10
2026-03-01 • via Nuitee
K
Kamil • family_with_children • pl
8
2026-03-01 • via Nuitee
A
Anna • solo_traveller • pl
10
2026-02-28 • via Nuitee