Children allowed
Pets allowed

Facilities

Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Convenient location
Cons:
High parking fees
Limited dinner buffet
Cold room temperatures

Categories

Cleanliness
8.41
Several guests mentioned issues with heating and cold temperatures in rooms.
Service
9.18
Positive mentions of staff attitude and responsiveness.
Location
8.92
Positive feedback on convenient location near the city center.
Room Quality
8.17
Mixed reviews about room temperature and furnishings.
Amenities
8.7
Good comments on pools and kids' areas but issues with sauna timing.
Value for Money
8.46
Concerns over high parking fees and limited dinner options.
Food and Beverage
8.81
Breakfast enjoyed by many, but dinner variety was limited.
Overall Experience
8.98
Overall stay described positively despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:48

Property Description

Spacious Rooms with Modern Amenities
Novotel Kraków City West offers spacious, air-conditioned rooms with free internet access. Each room is elegantly furnished in warm colors and includes a work area, electric kettle, safe, and fridge.

Delicious Dining Options
Guests can start their day with a rich breakfast buffet and enjoy Polish and international dishes at the hotel's restaurant. The Novo2 Lounge Bar offers a trendy atmosphere with live music for a relaxing evening.

Convenient Location
Conveniently located just a 15-minute drive from Kraków-Balice airport and a short 30-minute walk to the Old Town, Novotel Kraków City West provides easy access to both the airport and the city's historic center.

Experience comfort and convenience at Novotel Kraków City West - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 70 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 4343 reviews
Cleanliness: 8.41
Service: 9.18
Location: 8.92
Room Quality: 8.17
Amenities: 8.7
Value for Money: 8.46
Food and Beverage: 8.81
Overall Experience: 8.98
Y
Yousefi • family_with_children • pl
7
2026-02-14 • via Nuitee
A
andrzej • family_with_children • pl
7
2026-02-14 • via Nuitee
H
Hatossy-Nogaj • family_with_children • pl
8
Pros:

Lokalizacja pokoje

Cons:

Sniadania

2026-02-14 • via Nuitee
K
Katarzyna • family_with_children • pl
6
2026-02-14 • via Nuitee
M
Małgorzata • family_with_children • pl
8
2026-02-14 • via Nuitee
K
Klaudia • family_with_children • pl
9
Pros:

Przepyszne śniadania, bardzo miły personel, czyściutkie pokoje. Hotel bardzo przyjazny dla rodzin z dziećmi....6+

Cons:

Brak

2026-02-14 • via Nuitee
O
Olena • extended_group • ua
10
2026-02-14 • via Nuitee
S
SYLWIA • family_with_children • pl
9
2026-02-13 • via Nuitee
P
Piotrowska • family_with_children • pl
9
2026-02-12 • via Nuitee
Y
Yuri • solo_traveller • il
10
2026-02-11 • via Nuitee
P
Paulina • couple • pl
10
2026-02-11 • via Nuitee
A
Anna • family_with_children • pl
8
Dobra opcja na krótki pobyt w Krakowie
Pros:

Hotel w dobrej lokalizacji i dostępnym parkingiem. Bardzo wygodny materac. Smaczne śniadanie. Bardzo ładne lobby.

Cons:

Zbyt mały basen jak na tak duży hotel. Brak prysznica w sąsiedztwie sauny.

2026-02-11 • via Nuitee
S
Samar • family_with_children • il
10
2026-02-10 • via Nuitee
C
Costinel • couple • ro
10
2026-02-10 • via Nuitee
R
Radoslaw • family_with_children • pl
9
2026-02-10 • via Nuitee
S
Simona • family_with_children • lt
8
Please do something with those taxi scammers... because it ruins such a great experience.
Pros:

Stuff was incredibly nice and helpfull for anything we needed :) Room was silent and clean, good breakfast, nice pool and table tennis area. Thank you!

Cons:

The taxi which was ordered by this hotel was a scammer. I paid 37 euros to get to the airport... and my colleagues from another hotel nearby paid 13 for the same time/direction. Hotel said it will be ~25 euros (ok, fine...). So that was really bad taxi experience witch is the reason it was not perfect stay...

2026-02-09 • via Nuitee
A
Agnieszka • family_with_children • nl
10
Hotel na dobrym poziome polecam
Cons:

Basen w obiekcie , bardzo miła obsługa , możliwość gry na konsolach dla dzieci

2026-02-09 • via Nuitee
P
Paulina • family_with_children • pl
10
Pros:

Bogate śniadania. Każdy z nas mógł znaleźć coś dla siebie. Strefa wellness choć nieduża, to czysta i przyjemna.

Cons:

Dość często musieliśmy wymieniać karty ,gdyż nie działały w windzie.

2026-02-09 • via Nuitee
R
Rafał • family_with_children • pl
10
2026-02-09 • via Nuitee
M
Maria Francesca • couple • it
10
2026-02-09 • via Nuitee