Children allowed
Pets allowed

Facilities

Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Convenient location
Cons:
High parking fees
Limited dinner buffet
Cold room temperatures

Categories

Cleanliness
8.41
Several guests mentioned issues with heating and cold temperatures in rooms.
Service
9.18
Positive mentions of staff attitude and responsiveness.
Location
8.92
Positive feedback on convenient location near the city center.
Room Quality
8.17
Mixed reviews about room temperature and furnishings.
Amenities
8.7
Good comments on pools and kids' areas but issues with sauna timing.
Value for Money
8.46
Concerns over high parking fees and limited dinner options.
Food and Beverage
8.81
Breakfast enjoyed by many, but dinner variety was limited.
Overall Experience
8.98
Overall stay described positively despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:48

Property Description

Spacious Rooms with Modern Amenities
Novotel Kraków City West offers spacious, air-conditioned rooms with free internet access. Each room is elegantly furnished in warm colors and includes a work area, electric kettle, safe, and fridge.

Delicious Dining Options
Guests can start their day with a rich breakfast buffet and enjoy Polish and international dishes at the hotel's restaurant. The Novo2 Lounge Bar offers a trendy atmosphere with live music for a relaxing evening.

Convenient Location
Conveniently located just a 15-minute drive from Kraków-Balice airport and a short 30-minute walk to the Old Town, Novotel Kraków City West provides easy access to both the airport and the city's historic center.

Experience comfort and convenience at Novotel Kraków City West - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 70 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 4576 reviews
Cleanliness: 8.41
Service: 9.18
Location: 8.92
Room Quality: 8.17
Amenities: 8.7
Value for Money: 8.46
Food and Beverage: 8.81
Overall Experience: 8.98
• couple • fr
5
2026-04-25 • via Nuitee
J
jan • solo_traveller • cz
10
2026-04-25 • via Nuitee
N
NIKOLAOS • solo_traveller • gr
10
2026-04-24 • via Nuitee
A
Aleksander • solo_traveller • pl
8
Pros:

Overall pleasant, clean, quiet and comfy. Good stay. Nice neighborhood, good connection to the highway.

Cons:

Overall the hotel is quite old and should be renovated, rooms look like from the year 2000. Breakfast could be more diverse, especially fruit and cheese.

2026-04-23 • via Nuitee
M
Martyna • family_with_children • pl
8
Mimo wszystko pobyt jest oceniamy na udany.
Pros:

Bardzo dobre śniadania i jedzenie w restauracji. Atrakcje dla dzieci, duże lobby. Dostaliśmy pokój z zagadką super sprawa, nie spodziewaliśmy się takich dodatkowych atrakcji.

Cons:

Zimna woda w basenie i tu trochę małe zainteresowanie pracowników. Mała dezorientacja gości skąd wziasc ręcznik, gdzie zostawić rzeczy.Basen wykorzystywany przez szkółki pływackie, stąd małe zamieszanie, brak wolnych szafek , nie do końca klimat na odpoczynek niestety.

2026-04-23 • via Nuitee
A
Anna • couple • pl
10
Pros:

Wszystko.

2026-04-22 • via Nuitee
D
Daria • couple • pl
10
Bardzo polecam, super śniadania, wszytko ok
2026-04-22 • via Nuitee
M
Maślewski • solo_traveller • pl
10
2026-04-22 • via Nuitee
F
Franck • solo_traveller • fr
7
2026-04-22 • via Nuitee
A
Agata • solo_traveller • pl
7
Novotel Kraków
Pros:

Duży pokój, wygodne łóżko, komfortowy prysznic. Śniadanie smaczne. Obsługa bardzo miła i pomocna. Duży plus za dystrybutory z wodą na piętrach.

Cons:

Hotel zdecydowanie wymaga odświeżenia. Zamiast ogólnodostępnej prasowalni, w hotelu 4* można się spodziewać żelazka i deski w pokoju.

2026-04-22 • via Nuitee
K
Krzysztof • solo_traveller • pl
9
2026-04-22 • via Nuitee
N
Natali • family_with_children • pl
10
It was a very comfortable stay at your hotel, many thanks to the staff!!!
Pros:

The breakfast was varied, rich, all the food was fresh and delicious.

Cons:

There was no green tea, but this is not significant, i.e. there were other types of tea, coffee, and juice.

2026-04-21 • via Nuitee
I
Iwona • extended_group • pl
8
ogólnie ok
Cons:

brak żelazka w pokojach , brak wody w pokojach

2026-04-20 • via Nuitee
W
Wojciech • solo_traveller • pl
9
Fajny hotel na peryferiach
Pros:

Pokój wyposażony w dwa podwójne bardzo wygodne łóżka, świetnie wyciszony i czysty. W pokoju lodówka, zestaw do parzenia kawy i herbaty, deska do prasowania, klimatyzacja. Wstęp na basen i do sauny w cenie pobytu. Smaczne i różnorodne śniadanie. Restauracja średnia i trochę za droga. Bardzo uprzejmy i pomocny personel.

Cons:

Lokalizacja na przedmieściach Krakowa. Pieszo na Stare Miasto dość daleko.

2026-04-19 • via Nuitee
M
Maciej • couple • pl
7
2026-04-19 • via Nuitee
A
Adam • solo_traveller • pl
9
Zwiedzanie
Pros:

Darmowa woda.

Cons:

Mało gniazdek, drogi parking.

2026-04-19 • via Nuitee
R
Rodak • solo_traveller • pl
10
2026-04-18 • via Nuitee
M
MANUEL • solo_traveller • es
9
2026-04-17 • via Nuitee
P
Piotr • solo_traveller • pl
10
Pros:

Super lokalizacja.

2026-04-17 • via Nuitee
J
Jan • solo_traveller • pl
7
2026-04-16 • via Nuitee