Mercure Hotel Raphael Wien

Hotels
•
Mercure
8.2 (5046 reviews)
Wallgasse 23 , Vienna , at

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Sauna
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Missing amenities

Categories

Cleanliness
7.54
There were issues with cleanliness reported, specifically regarding the state of some rooms.
Service
9.01
Service was highlighted as friendly with positive remarks about staff, particularly reception.
Location
9.05
Multiple reviews praised the excellent location near public transport and attractions.
Room Quality
8
Rooms were described as standard but comfortable, though some had age-related wear.
Amenities
7.03
Missing items such as coffee machines and issues with internet were mentioned.
Value for Money
8.19
Most guests felt the hotel represented good value considering location and services.
Food and Beverage
8.54
Breakfast received positive comments, though some guests noted lack of variety.
Overall Experience
8.21
Overall positive experiences were reported, indicating a good stay for most.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:22

Property Description

Convenient Location
Located opposite the Raimund Theatre and near the Westbahnhof Train Station, Mercure Hotel Raphael Wien offers easy access to Vienna's attractions.

Comfortable Rooms
Enjoy Cable TV, a seating area, and a bathroom with a hairdryer in all rooms. Stay connected with free WiFi and opt for private parking for convenience.

Proximity to Attractions
Explore Vienna effortlessly with the city center just 10 minutes away by underground. Visit MuseumsQuartier and Schönbrunn Palace located a short distance from the hotel.

Experience comfort and convenience at Mercure Hotel Raphael Wien. Book now for a memorable stay!

Important information:

Please note that the private parking spaces are limited and subject to availability on arrival.

During winter months (from October to March) the A/C is switched off in all guest rooms.

Planned road construction works between April and December 2025 (announced on 10.02.2025 by authorities) may cause road closures and limit access for cars in Wallgasse during this period. Construction work may also cause noise now and then. We apologize for the inconvenience and kindly ask for your understanding!Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 20 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for € 35 per person per night when using an existing bed.
    Children from 13 years old to 16 years old stay for € 60 per person per night when using an existing bed.
    Children from 3 years old to 6 years old stay for free when using an available extra bed.
    Children from 7 years old to 12 years old stay for € 35 per person per night when using an available extra bed.
    Children from 13 years old to 17 years old stay for € 60 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 5046 reviews
Cleanliness: 7.54
Service: 9.01
Location: 9.05
Room Quality: 8
Amenities: 7.03
Value for Money: 8.19
Food and Beverage: 8.54
Overall Experience: 8.21
M
Madalina • family_with_children • ro
10
2026-03-14 • via Nuitee
M
Mohamed • couple • sa
7
2026-03-14 • via Nuitee
B
Bor.R. • family_with_children • at
8
2026-03-14 • via Nuitee
F
Fleischmann • couple • at
8
Für unseren Wienbesuch sehr geeignet
Pros:

Die Lage gegenüber vom Raimundtheater ideal, das Frühstück sehr entspannt und gut.

2026-03-14 • via Nuitee
J
johann • couple • at
9
Wie immer alles in Ordnung
Pros:

Alles ok

Cons:

Wie immer alles ok

2026-03-13 • via Nuitee
A
Anda • couple • lv
10
Все било отлично и отличный персонал!
Pros:

Все

Cons:

Немного жарко

2026-03-13 • via Nuitee
K
Kathrin • family_with_children • at
8
2026-03-12 • via Nuitee
G
Gerhard • family_with_children • at
9
2026-03-12 • via Nuitee
C
Carolin Barbara • family_with_children • de
10
2026-03-12 • via Nuitee
L
Ludwig • couple • at
9
2026-03-10 • via Nuitee
A
Anita • family_with_children • at
9
Pros:

Das Personal war sehr zuvorkommend und nett

2026-03-10 • via Nuitee
P
Petra • family_with_children • at
8
Pros:

Freundliches Personal. Graue Wandfarbe mit der weißen Leiste war sehr nett anzusehen. Gästeschuhe waren sehr bequem.

Cons:

Badewanne war für das Duschen unpraktisch. Schreibtischsessel zeigte Verbrauchsspuren.

2026-03-10 • via Nuitee
E
Edina • solo_traveller • hu
10
2026-03-09 • via Nuitee
M
Manos • family_with_children • gr
9
Pros:

Καθαρά δωμάτια βολική τοποθεσία πολύ καλό πρωινό

2026-03-09 • via Nuitee
H
Horst • family_with_children • at
10
2026-03-08 • via Nuitee
F
Franziska • extended_group • at
5
Hat schon gepasst
Pros:

Die zentrale Lage

Cons:

Sehr niedriger Wasserdruck. Teilweise schmutzig. Schimmlige Stellen im Bad

2026-03-08 • via Nuitee
M
Markus • couple • at
8
2026-03-08 • via Nuitee
B
Bohdan • couple • gb
8
2026-03-08 • via Nuitee
K
Kitti • couple • hu
6
Egy éjszakára rendben van.
Pros:

A szoba mérete és hangulata kellemes volt és számunkra ideális volt a szálloda lokàciója.

Cons:

Nem volt elég tisztaság a szobában és borzasztóan hangos reggel a szálloda, mindenhonnan dübögések, csapkodások hallatszódtak, nem lehetett aludni.

2026-03-06 • via Nuitee
T
Tobias • couple • at
10
Alles in Allem Top!!
Pros:

Preis/Leistung, Lage, Frühstück, Personal

Cons:

-

2026-03-05 • via Nuitee