Mercure Hotel Raphael Wien

Hotels
•
Mercure
8.2 (5270 reviews)
Wallgasse 23 , Vienna , at

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Missing amenities

Categories

Cleanliness
7.54
There were issues with cleanliness reported, specifically regarding the state of some rooms.
Service
9.01
Service was highlighted as friendly with positive remarks about staff, particularly reception.
Location
9.05
Multiple reviews praised the excellent location near public transport and attractions.
Room Quality
8
Rooms were described as standard but comfortable, though some had age-related wear.
Amenities
7.03
Missing items such as coffee machines and issues with internet were mentioned.
Value for Money
8.19
Most guests felt the hotel represented good value considering location and services.
Food and Beverage
8.54
Breakfast received positive comments, though some guests noted lack of variety.
Overall Experience
8.21
Overall positive experiences were reported, indicating a good stay for most.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:22

Property Description

Convenient Location
Located opposite the Raimund Theatre and near the Westbahnhof Train Station, Mercure Hotel Raphael Wien offers easy access to Vienna's attractions.

Comfortable Rooms
Enjoy Cable TV, a seating area, and a bathroom with a hairdryer in all rooms. Stay connected with free WiFi and opt for private parking for convenience.

Proximity to Attractions
Explore Vienna effortlessly with the city center just 10 minutes away by underground. Visit MuseumsQuartier and Schönbrunn Palace located a short distance from the hotel.

Experience comfort and convenience at Mercure Hotel Raphael Wien. Book now for a memorable stay!

Important information:

Please note that the private parking spaces are limited and subject to availability on arrival.

During winter months (from October to March) the A/C is switched off in all guest rooms.

Planned road construction works between April and December 2025 (announced on 10.02.2025 by authorities) may cause road closures and limit access for cars in Wallgasse during this period. Construction work may also cause noise now and then. We apologize for the inconvenience and kindly ask for your understanding!Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 20 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for € 35 per person per night when using an existing bed.
    Children from 13 years old to 16 years old stay for € 60 per person per night when using an existing bed.
    Children from 3 years old to 6 years old stay for free when using an available extra bed.
    Children from 7 years old to 12 years old stay for € 35 per person per night when using an available extra bed.
    Children from 13 years old to 17 years old stay for € 60 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 5270 reviews
Cleanliness: 7.54
Service: 9.01
Location: 9.05
Room Quality: 8
Amenities: 7.03
Value for Money: 8.19
Food and Beverage: 8.54
Overall Experience: 8.21
K
Karin • couple • ch
7
Wien ist einfach schön!
Pros:

Sehr freundliches Personal. Saubere Zimmer. Zentrale Lage.

Cons:

Die Kopfkissen sind sehr verbraucht.
Der Holzboden im Zimmer war an mehreren Stellen aufgequollen und abgenutzt.
Aus der Duschbrause kommt nur wenig Wasser, kein richtiger Wasserdruck.

2026-04-25 • via Nuitee
M
MAURO ANTONIO • couple • br
8
Boa
Pros:

Limpeza

Cons:

Ar condicionado não funcionou

2026-04-25 • via Nuitee
S
Stefan • family_with_children • at
9
2026-04-24 • via Nuitee
H
Hermine • solo_traveller • at
10
Pros:

Es hat uns gut gefallen.

Cons:

Wir hatten nix negatives bemerkt.

2026-04-24 • via Nuitee
A
Alena • solo_traveller • de
8
2026-04-24 • via Nuitee
A
Anne • couple • fr
5
Séjour très moyen.
Pros:

La qualité de la literie .

Cons:

Le personnel n’est pas très aimable et peu serviable.
La salle de petit déjeuner sous dimensionnée avec 1 seule machine à café .
Très désagréable de faire la queue longtemps pour obtenir son café au petit déjeuner.

2026-04-23 • via Nuitee
K
Klaus • family_with_children • at
8
Super Lage und guter Preis - auf jeden Fall empfehlenswert!
Pros:

Das Hotel hat eine sehr zentrale Position und eignet sich hevorragend für einen Besuch im Raimund-Theater.

Cons:

In unserem Zimmer war der TV-Empfang etwas gestört, aber es war kein Problem, da wir ohnehin nur für einen Musical-Besuch am Abend dort waren.

2026-04-23 • via Nuitee
A
Alina • solo_traveller • pl
8
Pros:

Duży, ładny, czysty pokój, wygodne łóżko, przyjazny personel, parking pomimo, że za dodatkową opłatą

2026-04-22 • via Nuitee
K
Kat von S • solo_traveller • de
9
Gerne wieder
Pros:

Die Angestellten waren durchweg alle sehr nett und zuvorkommend.

Cons:

Nicht gefallen?! Die Ausstattung im Bad war etwas "abgenutzt", aber es war immer sauber.

2026-04-22 • via Nuitee
R
roland • extended_group • de
9
2026-04-22 • via Nuitee
A
anais fleur • solo_traveller • it
9
2026-04-22 • via Nuitee
M
Melanie • solo_traveller • at
7
Pros:

Lage, Frühstück, sehr freundlich Rezeption

Cons:

Eine junge Angestellte beim Frühstück, wirkte ziemlich genervt und unmotiviert.

2026-04-22 • via Nuitee
S
Sabina • couple • at
6
Pros:

Sehr gut

Cons:

Frühstück

2026-04-21 • via Nuitee
D
Devis • solo_traveller • it
7
Pros:

Das Personal war sehr freundlich und bemüht. Zimmer waren sauber und Frühstück war ok

2026-04-21 • via Nuitee
A
Andrea • solo_traveller • it
7
2026-04-21 • via Nuitee
C
Casianenco • couple • md
10
2026-04-21 • via Nuitee
D
Davit • couple • am
10
2026-04-21 • via Nuitee
A
Andrea • extended_group • at
9
Super Lage, top Preis-Leistung, nettes und freundliches Personal
Pros:

Die Lage, das Personal, das schöne Zimmer.

Cons:

Ich habe nichts auszusetzen, der junge Mann beim Frühstück könnte motivierter sein :)

2026-04-20 • via Nuitee
A
Andrea • solo_traveller • at
9
2026-04-20 • via Nuitee
R
rupert • solo_traveller • at
8
Pros:

Das Zimmer sehr schön , schon ein wenig abgewohnt.

Cons:

Die Duschbadewanne sehr hoch und gefährlich beim Einstieg und Ausstieg

2026-04-20 • via Nuitee