ibis Southampton

Hotels
•
ibis
7.5 (4436 reviews)
9 West Quay Road , Southampton , gb

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Room quality issues
Breakfast chaos
Cleanliness concerns

Categories

Cleanliness
6.96
Room condition varied; some guests mentioned dirtiness and discomfort.
Service
8.93
Staff received consistent praise for helpfulness and friendliness.
Location
8.97
Many guests highlighted great location benefits.
Room Quality
6.42
Several reviews noted rooms were small, dated, or had issues.
Amenities
7.45
Basic amenities reported, with some lacking supply and quality.
Value for Money
7.41
Guests felt it was acceptable for budget stays, though few noted a lack of quality.
Food and Beverage
5.96
Breakfast was often described as chaotic with limited options.
Overall Experience
7.93
General satisfaction noted, though specific issues affected comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 15:58

Property Description

Convenient Location:
Located in the heart of the city, opposite Southampton Central Railway Station, Ibis Southampton offers easy access to key attractions like West Quay Shopping Centre and the cruise terminal.

Modern Amenities:
Enjoy a comfortable stay in the bright bedrooms equipped with a flat-screen TV, private bathroom, and tea/coffee facilities. Stay connected with WiFi and catch up on work at the work desk.

Dining Options:
Start your day with a delicious buffet breakfast offering cooked and continental items. The hotel's modern restaurant and bar provide options for dining and unwinding throughout the day.

Book your stay at Ibis Southampton for a convenient and comfortable experience.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

please note that parking costing £12 per nightGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JER

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 10 per day.

Location

Guest Reviews

7.5
Based on 4436 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 6.42
Amenities: 7.45
Value for Money: 7.41
Food and Beverage: 5.96
Overall Experience: 7.93
R
Richard • couple • gb
9
2026-02-14 • via Nuitee
P
Pell-walpole • solo_traveller • gb
9
Pros:

Location

Cons:

Parking directions not clear ending up in wrong car park

2026-02-14 • via Nuitee
J
Jane • couple • gb
10
Pros:

Wonderful staff, slept like a baby, great location

2026-02-14 • via Nuitee
S
Shaun • couple • gb
3
A completely inadequate room for disabled people
Pros:

The staff were very pleasant and the place was very clean

Cons:

The accessible room wasn’t very good for disabled people. It was far too small and my wheelchair was in there. There was no room to move. There was no bedside table for me. There was no plug sockets by the bed. The room was far too small. I’ll probably never stay there again.

2026-02-13 • via Nuitee
J
Jayde • family_with_children • gb
1
Pros:

Nothing

Cons:

Found bed bugs

2026-02-13 • via Nuitee
M
Michelle • couple • gb
8
2026-02-13 • via Nuitee
M
Murdo • family_with_children • gb
7
2026-02-11 • via Nuitee
M
Murdo • family_with_children • gb
8
Pros:

Close to city centre and cruise terminal
Friendly staff

Cons:

Room was a bit tired, needed painting and new curtains, tv a bit small also.

2026-02-11 • via Nuitee
Q
Quirian • family_with_children • cl
8
2026-02-11 • via Nuitee
M
Matthew • couple • gb
4
Not impressed,,,even our breakfast had to be in an adjacent hotel.
Pros:

Reception

Cons:

Room was dated,,mould in the bathroom and window ledge,uncomfortable beds.

2026-02-11 • via Nuitee
V
Victoria • couple • gb
8
Great location for short stay
Pros:

Close to train station and city centre

Cons:

Not very well lit in the area at night

2026-02-10 • via Nuitee
R
Ruby • family_with_children • gb
5
Pros:

Near the station

2026-02-10 • via Nuitee
J
jim • couple • gb
8
2026-02-09 • via Nuitee
C
carol • solo_traveller • au
9
2026-02-09 • via Nuitee
J
Janine • family_with_children • fr
9
Oui
Pros:

Le calme

Cons:

Le petit déjeuner

2026-02-08 • via Nuitee
R
Rita • family_with_children • gb
8
2026-01-31 • via Nuitee
B
Brent • couple • ca
8
For the one night prior to catching the ship, it was most satisfactory. Thank you.
Pros:

Location was very suitable for catching cruise ship, train, and surrounding shops and restaurants. Very handy.

Cons:

It would seem logical for hotels, especially located near an international cruise port would have phone charging facilities to accommodate international travelers.

2026-01-31 • via Nuitee
N
Naty • family_with_children • es
10
Pros:

Excellent.

Cons:

Nothing

2026-01-30 • via Nuitee
J
Jane • solo_traveller • gg
6
Great
Pros:

The ibis was closed for twn8vation, and stayed at Novatel.

2026-01-30 • via Nuitee
N
Nikki • couple • gb
9
2026-01-30 • via Nuitee