ibis Southampton

Hotels
•
ibis
7.5 (4788 reviews)
9 West Quay Road , Southampton , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Room quality issues
Breakfast chaos
Cleanliness concerns

Categories

Cleanliness
6.96
Room condition varied; some guests mentioned dirtiness and discomfort.
Service
8.93
Staff received consistent praise for helpfulness and friendliness.
Location
8.97
Many guests highlighted great location benefits.
Room Quality
6.42
Several reviews noted rooms were small, dated, or had issues.
Amenities
7.45
Basic amenities reported, with some lacking supply and quality.
Value for Money
7.41
Guests felt it was acceptable for budget stays, though few noted a lack of quality.
Food and Beverage
5.96
Breakfast was often described as chaotic with limited options.
Overall Experience
7.93
General satisfaction noted, though specific issues affected comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 15:58

Property Description

Convenient Location:
Located in the heart of the city, opposite Southampton Central Railway Station, Ibis Southampton offers easy access to key attractions like West Quay Shopping Centre and the cruise terminal.

Modern Amenities:
Enjoy a comfortable stay in the bright bedrooms equipped with a flat-screen TV, private bathroom, and tea/coffee facilities. Stay connected with WiFi and catch up on work at the work desk.

Dining Options:
Start your day with a delicious buffet breakfast offering cooked and continental items. The hotel's modern restaurant and bar provide options for dining and unwinding throughout the day.

Book your stay at Ibis Southampton for a convenient and comfortable experience.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

please note that parking costing £12 per nightGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JER

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 10 per day.

Location

Guest Reviews

7.5
Based on 4788 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 6.42
Amenities: 7.45
Value for Money: 7.41
Food and Beverage: 5.96
Overall Experience: 7.93
B
Beth • extended_group • us
10
Great place very close to cruise port
Pros:

Front desk staff was outstanding. They let us in our rooms early and gave us great directions (shortcuts) to the museum. The Blond woman found my brothers phone and personally brought it to our room as she knew he was with our party and knew my room number.

Cons:

It was warm and they did not have air conditioning. They did have fans in the rooms.

2026-06-27 • via Nuitee
G
Gabrielle • solo_traveller • at
8
Pros:

Lage perfekt, da ich mit Flixbus und Schiff reise. Blick auf den Hafen.

Cons:

dass aus sicherheitsgründen die beiden Fensterflügel nicht ganz sondern nur eine handbreite zu öffnen sind... das war hart... da offene fenster als lebensnotwendig eingeordnet ist

2026-06-27 • via Nuitee
M
Mosakhel • solo_traveller • gb
10
Pros:

Best hotel most caring receptionist iv ever known

Cons:

I missed my friend molly x she came said hi in the hotel best present ever to know she well

2026-06-27 • via Nuitee
R
Robert • solo_traveller • gb
8
Pros:

Location near IKEA other well know company.

Cons:

Bath very small deep shower ok but bern temporary fix not working well

2026-06-27 • via Nuitee
C
chiricescu • couple • gb
9
Staff was very friendly
Pros:

Double glazing windows, no noise coming from outside! Location is also good and bed was comfortable. Big parking, but you have to pay for it.

Cons:

Pillows were uncomfortable, no hand towels and the shower a bit old

2026-06-26 • via Nuitee
T
Trudy • couple • gb
6
Staff was lovely but wouldn't stay again.
Cons:

It's a very basic hotel, thought when I booked it was walking distance to ferry terminal but we had to get taxi and not much around it..Our room was a bit run down and had a smell.

2026-06-26 • via Nuitee
H
Harris • solo_traveller • gb
8
2026-06-25 • via Nuitee
A
Andy • solo_traveller • gb
9
Good for parking
Pros:

Good hotel and only a stones throw from the cruise terminal

Cons:

It was alright, you get what you pay for

2026-06-25 • via Nuitee
I
Irene • couple • au
6
Convenient access to Southhampton and Docks with cheap parking.
Pros:

The Breakfast was a good selection. We were impressed with the staff keeping on top of the cleanliness and supply of food .
The parking was very good value at 2GBP a day. We arrived early and were able to park straightaway before we checked in and come back later .

Cons:

The room was a bit small . There was no air conditioner but at least there was a small desk fan on the bench. Only 2 teabags supplied which is not enough if you each want a cuppa at night and in the morning.
The soap and shampoo dispensers were both empty on our first night. We asked for them to be filled up the next morning which they were .

2026-06-25 • via Nuitee
J
J • couple • gb
5
Good location for cruisers, but definitely needs refurbishing.
Pros:

Location, good customer service.

Cons:

Room was dated and very old. Sideboard was chipped and rotten and bath tap was worn out and rusty. I felt it was not worth £185 for 1 night. I did complain about the sideboard, and got a free breakfast and complimentary drink. Customer service was good.

2026-06-24 • via Nuitee
K
Karen • couple • us
8
Friendly, convenient stay.
Pros:

Great location to take the train to Portsmouth Harbor and town center once we learned the routes. Very friendly and helpful staff. Clean! Enjoyed a beer outside. Glad we had an additional fan. Price was reasonable

Cons:

Carpet was a bit iffy and room was a bit tight.

2026-06-24 • via Nuitee
C
chris • solo_traveller • gb
10
Good clean stay
Pros:

😃

Cons:

Everything

2026-06-24 • via Nuitee
S
Sam • solo_traveller • gb
1
Pros:

Nothing

Cons:

The fact I booked my room online only to get there to be told all the rooms had gone. They moved me into a 4 star across the road. That was fine. I felt sorry fot the staff. The booking system was terrible

2026-06-24 • via Nuitee
S
SARA • couple • gb
6
Good location and clean but would not stay again as overpriced due to lack of air conditioning.
Pros:

Good location. Clean.

Cons:

No air con in this heatwave. Shower over bath is dated.

2026-06-24 • via Nuitee
N
Nicola • solo_traveller • gb
4
Overnight Stay
Pros:

The staff was so friendly and helpful.

Cons:

We paid for breakfast but it was un eatable for my husband and I have gluten free and it was all open so cross contamination so would not eat went to car to get my own cereal to be safe. We have stayed here the last 3 years but it as gone down hill and won't be staying there again. The bathroom needs some tlc a seat was missing in the room also.

2026-06-23 • via Nuitee
L
Leon • family_with_children • gb
6
Pros:

Gone down hill from last year, breakfast was unbeatable, stayed a few times but that's the last time at that hotel

2026-06-23 • via Nuitee
S
Sharron_stu • Solo travel • Gloucester, Cotswolds, England
10
Ideal location
Pros:

Ideal location for the cruise terminals, or to walk into town centre .. next to tgi Fridays and McDonald's. Hotel has its own restaurant with small menu. Room ok comfy and basic . It was very warm so fans were placed on the rooms .

2026-06-22 • via Tripadvisor
H
Harper • couple • gb
7
Overall good but only because of the location
Pros:

Location
Location
Location

Cons:

Expected more for the price
Room had no extras. Fridge, iron etc and was £20 more expensive than the budget version next door.

2026-06-22 • via Nuitee
S
Steve • couple • gb
8
2026-06-22 • via Nuitee
L
lee • couple • gb
5
Great location,not great rooms
Pros:

Great location,

Cons:

Rooms and bathrooms very small for two people,
Air conditioning not working as we had a very hot room,windows opened to a very small gap,dated rooms and decor

2026-06-22 • via Nuitee