ibis Southampton

Hotels
ibis
7.5 (4978 reviews)
9 West Quay Road , Southampton , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Room quality issues
Breakfast chaos
Cleanliness concerns

Categories

Cleanliness
6.96
Room condition varied; some guests mentioned dirtiness and discomfort.
Service
8.93
Staff received consistent praise for helpfulness and friendliness.
Location
8.97
Many guests highlighted great location benefits.
Room Quality
6.42
Several reviews noted rooms were small, dated, or had issues.
Amenities
7.45
Basic amenities reported, with some lacking supply and quality.
Value for Money
7.41
Guests felt it was acceptable for budget stays, though few noted a lack of quality.
Food and Beverage
5.96
Breakfast was often described as chaotic with limited options.
Overall Experience
7.93
General satisfaction noted, though specific issues affected comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 15:58

Property Description

Convenient Location:
Located in the heart of the city, opposite Southampton Central Railway Station, Ibis Southampton offers easy access to key attractions like West Quay Shopping Centre and the cruise terminal.

Modern Amenities:
Enjoy a comfortable stay in the bright bedrooms equipped with a flat-screen TV, private bathroom, and tea/coffee facilities. Stay connected with WiFi and catch up on work at the work desk.

Dining Options:
Start your day with a delicious buffet breakfast offering cooked and continental items. The hotel's modern restaurant and bar provide options for dining and unwinding throughout the day.

Book your stay at Ibis Southampton for a convenient and comfortable experience.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

please note that parking costing £12 per nightGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JER

Location

Guest Reviews

7.5
Based on 4978 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 6.42
Amenities: 7.45
Value for Money: 7.41
Food and Beverage: 5.96
Overall Experience: 7.93
P
PHILIP extended_group mt
9
2026-08-29 via Nuitee
L
Laura couple gb
4
Won’t stay again
Pros:

Closeness to the port. Breakfast was nice.

Cons:

The air con was garbage. We barely slept because we were sweating. No matter what we did the temperature changed back to 23.5

2026-08-29 via Nuitee
L
Leah solo_traveller gb
5
Not worth 160.00pounds
Cons:

When i was waiting for the lift theres was a gentle man sat down in your seats and he had urinated on him self unacceptable

2026-08-29 via Nuitee
G
Gaynor couple es
10
2026-08-29 via Nuitee
Y
Yash solo_traveller in
9
2026-08-29 via Nuitee
K
Karen couple gb
8
Good choice for a central location short stay.
Pros:

Great location, good choice of TV channels.

Cons:

A little tired. Would like free parking for guests.

2026-08-28 via Nuitee
S
Sarah solo_traveller gb
8
Pros:

The location.

Cons:

The deco needs updating for the price of the stay the air con was very poor Very Old

2026-08-28 via Nuitee
S
Sarah solo_traveller gb
8
Pros:

Location

Cons:

Deco very old fashioned for the price Air Con old and didnt work effect for the heat noisey

2026-08-28 via Nuitee
R
read extended_group gb
7
Pros:

Great location for the port

Cons:

We booked a twin & ended up being given a double , was not ideal having to share a bed

2026-08-28 via Nuitee
B
berkley couple gb
4
Very Disappointed Stay
Pros:

The location is very accessible with parking on site

Cons:

The rooms were tired and had a musky smell
We opened all the windows to allow fresh air in
The air conditioning did not work
Ibis hotels always have shower cubicles this one had a bath with a shower over which was not very accessible.
The restaurant smelt of old cooking oil which emanated across the ground floor
The menu selection and smell made us go somewhere else for dinner.
Breakfast was included but was very poor and the coffee was undrinkable.
Very disappointed

2026-08-28 via Nuitee
V
Virginia solo_traveller fk
9
2026-08-28 via Nuitee
J
Jackie solo_traveller us
6
The price and the location we’re good.
Pros:

I thought the location was very good because it was in Joaquin distance to Southampton Central train station. It is very close to a large mall. And there are also restaurants close by.

Cons:

The bed was very uncomfortable. It was quite hard. The pillows were also very flat and stiff. They could not be puffed up at all. They were like a rectangle block. The room was quite warm, even with the air conditioner, running almost all the time and a portable fan going.

2026-08-27 via Nuitee
N
nora solo_traveller it
6
Delusione da un Ibis
Pros:

La signora alla reception molto gentile

Cons:

Non mi è piaciuto praticamente niente. La camera angusta e il bagno vecchio. Colazione poco varia e di bassa qualità

2026-08-26 via Nuitee
M
Michael family_with_children gb
4
Pros:

Excellent staff

Cons:

Far too expensive

2026-08-26 via Nuitee
M
Maria Corazon family_with_children ie
9
2026-08-26 via Nuitee
A
Alexander solo_traveller ch
9
2026-08-26 via Nuitee
T
TZUMAO solo_traveller tw
10
2026-08-26 via Nuitee
L
Lucy Earls-Davis solo_traveller gb
10
2026-08-26 via Nuitee
H
Helen family_with_children gb
9
Good value for money, would stay again.
Pros:

Clean, close to port for our cruise

Cons:

No air con, fan ineffective. Breakfast was hardwork due to the layout of the food.

2026-08-25 via Nuitee
R
read extended_group gb
9
Good
Pros:

Friendly staff

Cons:

No air con im rooms , very hot

2026-08-25 via Nuitee