ibis Southampton

Hotels
•
ibis
7.5 (4470 reviews)
9 West Quay Road , Southampton , gb

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Room quality issues
Breakfast chaos
Cleanliness concerns

Categories

Cleanliness
6.96
Room condition varied; some guests mentioned dirtiness and discomfort.
Service
8.93
Staff received consistent praise for helpfulness and friendliness.
Location
8.97
Many guests highlighted great location benefits.
Room Quality
6.42
Several reviews noted rooms were small, dated, or had issues.
Amenities
7.45
Basic amenities reported, with some lacking supply and quality.
Value for Money
7.41
Guests felt it was acceptable for budget stays, though few noted a lack of quality.
Food and Beverage
5.96
Breakfast was often described as chaotic with limited options.
Overall Experience
7.93
General satisfaction noted, though specific issues affected comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 15:58

Property Description

Convenient Location:
Located in the heart of the city, opposite Southampton Central Railway Station, Ibis Southampton offers easy access to key attractions like West Quay Shopping Centre and the cruise terminal.

Modern Amenities:
Enjoy a comfortable stay in the bright bedrooms equipped with a flat-screen TV, private bathroom, and tea/coffee facilities. Stay connected with WiFi and catch up on work at the work desk.

Dining Options:
Start your day with a delicious buffet breakfast offering cooked and continental items. The hotel's modern restaurant and bar provide options for dining and unwinding throughout the day.

Book your stay at Ibis Southampton for a convenient and comfortable experience.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

please note that parking costing £12 per nightGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JER

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 10 per day.

Location

Guest Reviews

7.5
Based on 4470 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 6.42
Amenities: 7.45
Value for Money: 7.41
Food and Beverage: 5.96
Overall Experience: 7.93
K
Karina • family_with_children • gb
10
Pros:

It was lovely and quiet, staff were very friendly and helpful.

2026-03-07 • via Nuitee
C
Christine • family_with_children • gb
8
Handy for cruise terminal
Pros:

Handy for cruise terminal.
Seconds away from TGIs for dinner and they offer discount for cruise people.

Cons:

Had to go over to Novotel for breakfast where after showing our room card and sitting down we were questioned by a different member of staff obviously suspicious about us being there.

2026-03-07 • via Nuitee
G
Gaynor • couple • gb
10
2026-03-06 • via Nuitee
A
Anthony • couple • gb
7
Room issue may deter me from booking again
Pros:

Location and breakfast

Cons:

Room was too cold, could not adjust the temperature

2026-03-06 • via Nuitee
L
Littler • couple • gb
7
The hotel was more than adequate for our needs and we would use it again.
Pros:

We stayed for a visit to The Mayflower Theatre and the location was good, a ten minute walk away. Hotel facilities were fine for an overnight stay.

Cons:

We had to walk to the sister hotel next door for breakfast but, once there, the breakfast was very good.

2026-03-06 • via Nuitee
A
Antonino • family_with_children • gb
8
2026-03-06 • via Nuitee
K
Keith • family_with_children • je
9
2026-03-05 • via Nuitee
D
David • couple • gb
6
Good location but not pleasant sleep
Pros:

Location

Cons:

The bed was very uncomfortable

2026-03-05 • via Nuitee
J
Judith • couple • gb
8
Great location and very comfortable
Pros:

Great location with easy parking.

Cons:

A lot of men hanging around the entrance area!

2026-03-01 • via Nuitee
T
Traveler1978YZ • family_with_children • gb
8
Pros:

The bed was comfortable.

Cons:

Feedback given to hotel.

2026-03-01 • via Nuitee
G
Gazza • couple • gb
7
2026-02-28 • via Nuitee
J
John • solo_traveller • gb
7
I would stay again if i was working in the area.
Pros:

Lovely staff. Great location for my work and plenty of parking.

Cons:

Had to go next door for evening meal and breakfast. Parking was a bit expensive as well.

2026-02-28 • via Nuitee
D
Daniel • solo_traveller • gb
9
Peaking
Pros:

For the price its hard to fault. clean, comfy, low priced, friendly staf

Cons:

Nothing.

2026-02-27 • via Nuitee
A
Alison • family_with_children • gb
8
2026-02-27 • via Nuitee
R
Roydel • couple • gb
8
Good for the night! Nothing special
2026-02-27 • via Nuitee
M
Mb7400 • Solo travel • Surrey, England
8
Review of 26/2/2026….
Pros:

Checked in here, around 3.45 pm, in the afternoon, before leaving on a P & O Cruise Ship the following afternoon.

Hotel is on an Industrial Estate, directly adjacent to Dunelm, Howdens, a huge IKEA, Wrens Kitchens, McDonalds and a TGI Friday, plus two other hotels. Ergo, don’t expect scenic views blessed with pulchritude, out of your Room’s window.

Both ladies on Reception were friendly and welcoming, with Check-In flawless.

Parking is £12 if staying overnight, and if you are going on a Cruise, one is about 5 minutes from the Cruise Docks. Hotel Lobby and Entrance area, is smart and modern. Bar is open the whole day, but it’s important to note that dining is held at the adjacent Novotel. I didn’t eat, so I cannot comment on the food.

Room was quite decent - very clean, tidy and functional without being great. I was located at the end of a corridor which satisfied me a great deal.

If you are staying the night before a Cruise, then get here as close to 3pm as possible. I was lucky. Shortly afterwards, many other Cruise passengers arrived, and numbers had increased a great deal by 6.30 pm.

At this point, be ever-so clever! Surveillance time!!! Appraise….observe…..profile!!! 😜👍
You’ll start to work out who to potentially avoid….or socialise with when on your cruise, and I witnessed a great deal!

I remained in the bar, long enough, to satisfy ‘profiling’ to an upper-echelon forensic degree before heading to my bedroom at 10pm to watch a plethora of Family Guy and American Dad episodes.

2026-02-26 • via Tripadvisor
P
Peter • couple • gb
9
Very relaxing
Pros:

Everything

Cons:

Nothing

2026-02-26 • via Nuitee
J
John • family_with_children • gb
8
2026-02-26 • via Nuitee
N
Ngahahe • solo_traveller • gb
10
It was perfect
Pros:

Had a nice view and room was comfortable

2026-02-25 • via Nuitee
M
MORRISH • solo_traveller • gb
8
Friendly, comfortable and great value for money.
Pros:

Just friendly, comfortable and great price. Good value for money.

Cons:

No restaurant open, so needed to go to the nearby Nova hotel if required. I didn't have breakfast

2026-02-25 • via Nuitee