ibis Southampton

Hotels
•
ibis
7.5 (4835 reviews)
9 West Quay Road , Southampton , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Room quality issues
Breakfast chaos
Cleanliness concerns

Categories

Cleanliness
6.96
Room condition varied; some guests mentioned dirtiness and discomfort.
Service
8.93
Staff received consistent praise for helpfulness and friendliness.
Location
8.97
Many guests highlighted great location benefits.
Room Quality
6.42
Several reviews noted rooms were small, dated, or had issues.
Amenities
7.45
Basic amenities reported, with some lacking supply and quality.
Value for Money
7.41
Guests felt it was acceptable for budget stays, though few noted a lack of quality.
Food and Beverage
5.96
Breakfast was often described as chaotic with limited options.
Overall Experience
7.93
General satisfaction noted, though specific issues affected comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 15:58

Property Description

Convenient Location:
Located in the heart of the city, opposite Southampton Central Railway Station, Ibis Southampton offers easy access to key attractions like West Quay Shopping Centre and the cruise terminal.

Modern Amenities:
Enjoy a comfortable stay in the bright bedrooms equipped with a flat-screen TV, private bathroom, and tea/coffee facilities. Stay connected with WiFi and catch up on work at the work desk.

Dining Options:
Start your day with a delicious buffet breakfast offering cooked and continental items. The hotel's modern restaurant and bar provide options for dining and unwinding throughout the day.

Book your stay at Ibis Southampton for a convenient and comfortable experience.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

please note that parking costing £12 per nightGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JER

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 10 per day.

Location

Guest Reviews

7.5
Based on 4835 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 6.42
Amenities: 7.45
Value for Money: 7.41
Food and Beverage: 5.96
Overall Experience: 7.93
L
Linda • solo_traveller • gb
3
2026-07-11 • via Nuitee
B
B F • solo_traveller • gb
8
2026-07-11 • via Nuitee
M
Malcolm • solo_traveller • au
4
Not worth sweating it out
Pros:

Location is excellent to walk everywhere

Cons:

No aircon so we had a few of us that stayed there could not get any sleep with just a fan on. Had to go to reception at 5am each morning just to sit in aircon . This ruined this journey for all of us. I noticed no heating either so in winter pack extra blankets if you want to stay here

2026-07-10 • via Nuitee
L
Lis • solo_traveller • no
6
2026-07-10 • via Nuitee
V
Victoria • solo_traveller • gb
9
Pros:

Hotel was clean and the staff were excellent

Cons:

Nothing

2026-07-10 • via Nuitee
J
James • solo_traveller • us
1
Never again
Cons:

No air conditioning. Very hot in very small room. Also poor water pressure.

2026-07-10 • via Nuitee
H
Heidi • solo_traveller • au
8
2026-07-10 • via Nuitee
D
Dean • solo_traveller • gb
7
Pros:

The room was clean and good lighting

2026-07-10 • via Nuitee
M
Mandy • couple • gb
5
Very basic. Needs a refurbishment.
Pros:

Location to port.

Cons:

Being overcharged. Not receiving 10% off as offered from previous booking voucher still unaccessible in wallet.

2026-07-09 • via Nuitee
P
Paul • solo_traveller • gb
8
Good enough for a 1 night stay before a cruise
Pros:

Close to the City Centre

Cons:

1 tiny lift which was inadequate

2026-07-09 • via Nuitee
I
Izabela • solo_traveller • pl
8
Pros:

I had a very pleasant stay at this hotel. The location is excellent, within easy walking distance of the city centre and Southampton's main attractions.
The staff were exceptionally friendly, welcoming, and always willing to help. The rooms were clean and well maintained. The breakfast was tasty, and although the selection was the same every day, everything was fresh and of good quality.

Cons:

The only downside was the lack of air conditioning, which made the room quite warm on hotter days.

2026-07-09 • via Nuitee
D
Dan • couple • gb
7
Generally a good hotel for the price
Pros:

Good location for my requirements

Cons:

No air conditioning

2026-07-08 • via Nuitee
J
JK • couple • gb
4
not great value
Pros:

Good location for Southampton Port ready for early start the next day for onward travel

bed comfortable
bathroom fine but tired

Cons:

Hotel accomodation is tired. Obviously invested money in common facilities but the bedrooms and common areas are tied as is the heating and cooling equipment.
Fans noisey, window seals poor.
sever lack of power points in room

Breakfast was a shambles.
lots of items were low or empty and staff had no urgency to replenish.
cooked breakfast was poor quality - sausage had unusual texture - probably full of rust and binder, little taste.
Not a smile in sight from most of the staff - they could do with some customer service training and view the facilities and services from a customers perspective. The majority just did not seem to care less.

2026-07-08 • via Nuitee
H
Helen B • couple • au
8
2026-07-07 • via Nuitee
D
Daniella • solo_traveller • gb
10
2026-07-07 • via Nuitee
S
Schalk Willem • solo_traveller • za
3
2026-07-07 • via Nuitee
C
Clare • extended_group • gb
7
2026-07-06 • via Nuitee
W
WEMI • couple • gb
1
2026-07-06 • via Nuitee
B
Bameda • couple • gb
8
Good conditions
Pros:

It was good in general

Cons:

Cause you have to pay for parking

2026-07-06 • via Nuitee
S
Susan • solo_traveller • gb
3
See above
Pros:

Not a lot, to start with we had to change rooms due to the noise from:the air circulation unit which clicked constantly, the room was absolutely roasting from the sun. The second room was better no noise and no sun beating down on the windows. The room was tired and had seen.better days.
The bathroom had mould and hairline crack in the bath rusty taps. The carpet needed a clean. No hand towels available. The bed was hard and uncomfortable but clean as were the two bath towels. The tea coffee and milk were basic and we didn’t bother with them. If you want not cheap but adequate it’s ok, I wouldn’t recommend this hotel due to lack of sleep and not very good restaurant facilities.

Cons:

See above

2026-07-05 • via Nuitee