DoubleTree by Hilton Grand Hotel Biscayne Bay

Hotels
•
Hilton Worldwide
7.6 (174 reviews)
1717 N Bayshore Dr, Miami, Florida, 33132 , Miami , US
1-305-372-0313

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Health or beauty spa nearby
Express check-out
Electric car charging station
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Ongoing renovations
Dirty rooms

Categories

Cleanliness
5.85
Multiple reviews indicate dirty rooms and bathrooms, leading to a poor cleanliness perception.
Service
8.85
Staff is friendly, but service issues reported with valet and maintenance.
Location
9.85
Convenient location near the waterfront and local amenities, positively emphasized in multiple reviews.
Room Quality
6.85
Mixed reviews on room quality, with comments on cleanliness and maintenance needed.
Amenities
5.85
Ongoing renovations and limited access to amenities such as pools and elevators negatively impacted the experience.
Value for Money
6.85
Concerns about overpriced services due to ongoing construction and unauthorized charges.
Food and Beverage
7.85
Negative experience with dining reported, specifically food poisoning from the restaurant.
Overall Experience
8.85
Despite numerous issues, some guests expressed satisfaction, particularly family experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:25

Property Description

Luxurious Spa Experience
Indulge in soothing massages and rejuvenate your senses at the onsite spa.

Recreational Paradise
Enjoy the outdoor pool, sauna, and fitness center for a fun and relaxing stay.

Gourmet Dining Options
Dine at any of the 7 restaurants or grab a drink at the bar/lounge for a delightful culinary experience.

Escape to DoubleTree by Hilton Grand Hotel Biscayne Bay and elevate your Miami stay.

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MIA

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Property Accessibility

Total Disability Score: 54.71
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 9
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

7.6
Based on 174 reviews
Cleanliness: 5.85
Service: 8.85
Location: 9.85
Room Quality: 6.85
Amenities: 5.85
Value for Money: 6.85
Food and Beverage: 7.85
Overall Experience: 8.85
K
Krystal • family
10
Pros:

The hotel was under renovations, but was still a beautiful room and facility

2025-10-12 • via Nuitee
J
Janet
6
Pros:

Huge cockroach in my shower, reported it to front desk and they didn't seem alarmed...more like it was common. Floors are dirty and dated. Construction going on in area so very hard to get in and out of.

2025-10-11 • via Nuitee
R
raymond
10
Pros:

A++++

2025-09-25 • via Nuitee
B
Brian • family
2
Pros:

I've stayed at this hotel many times but they are going through a remodel and nothing works! The toilet backed up every time I flushed it. I had to call Maintenance multiple times. The TV did not work. There is only 1 elevator that works so waiting to get inside or leave is extremely time consuming. Overall, this place is a disaster. Will not book again. It was disgusting. Oh and the Primo restaurant? Both of us got food poisoning. Disgusting

2025-09-22 • via Nuitee
M
Melissa • family
8
Pros:

I know it was under construction but parking is a pain

2025-09-16 • via Nuitee
G
Gabriel
10
Pros:

Staff is very friendly clean room

2025-09-15 • via Nuitee
P
Patti • family
6
Pros:

The hotel is undergoing renovation and everything is hard to find. The hallways are filthy. The room is okay . But doesn’t appear to be anywhere for breakfast! Very disappointed !

2025-09-14 • via Nuitee
H
Hilliard • family
10
Pros:

Large clean room, and easy walk to Kaseya center

2025-09-13 • via Nuitee
S
Shannon • family
10
Pros:

Nice stay

2025-09-11 • via Nuitee
R
Raquel
2
Pros:

The Hotel was neat , a very convenient spot to be in, I would definitely recommend it and be back.

2025-09-10 • via Nuitee
D
David • family
8
Pros:

Parking fee, construction/remolding going on

2025-09-09 • via Nuitee
M
MEGAN REBECCA • family
10
Pros:

This property is currently under renovation. Extremely difficult to navigate. If you stay stay on the condo side do not stay on the Hotel side. Huge difference.

2025-09-05 • via Nuitee
K
Karen
4
Please take note if travelling soon!
Pros:

We chose this hotel due to the location on the waterfront and the swimming pool for a 24 hour stay before we returned home to the uk. Whilst we were happy with the harbour view, on arrival we discovered that the pool was closed for renovation as were communal spaces such as the lobby (a temporary one was in place) There was also only one elevator available for the entire building causing everyone having to wait for several lift button pushes before making it into the elevator. As with all American hotels it did not seem that stairs were available other than for emergency exits. We were offered the use of the pool in the adjoining hotel but this was disorganised with staff in both hotels not being sure of procedures. Neither hotels.com or Hilton contacted us in advance of our stay to let us know about the works. Had this been the case we would not have stayed here and would have chosen another local hotel with a working pool.

2025-09-03 • via Nuitee
C
Cesar
6
Pros:

I did not like that there is a lot of construction going on. It is vey inconvenient to be walking all the way up the escalators with your luggage. It would of been nice to have a bell boy.

2025-09-02 • via Nuitee
A
Adrian
10
Pros:

TWe had a wonderful stay, despite the ongoing construction and out-of-order elevators and pool. The property is very convenient with a variety of food options and stores downstairs, including a UPS and salon. I would definitely choose to stay here again with my family.

2025-08-28 • via Nuitee
T
Tekvah
10
Pros:

Nice

2025-08-24 • via Nuitee
K
Kenyatta
2
Pros:

Bath room dirty

2025-08-24 • via Nuitee
V
Verified traveler
2
Overpriced
Pros:

Terrible experience. The hotel is under construction and nothing was disclosed ahead of time. Valet service is painfully slow and unorganized. I was hit with unauthorized charges on my bill that I had to dispute. Elevators are slow and overcrowded, making it a hassle just to get to your room. The room itself was not clean and clearly not properly maintained. Overall, poor service and not worth the stay.

2025-08-20 • via Nuitee
A
Anton
10
Pros:

Very good

2025-08-19 • via Nuitee
G
Georgina
2
Pros:

The room is not clean
There’s a very bad smell from the bathroom
And the parking is so expensive
The bed sheet and the sofas are not clean too

2025-08-15 • via Nuitee