Hotel Astoria, Best Western Signature Collection

Hotels
•
BW Signature Collection by Best Western
7.9 (6922 reviews)
Banegaardspladsen 4 , Copenhagen , DK

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great breakfast
Friendly staff
Convenient location
Cons:
Noisy rooms
Cleanliness issues
Small room size

Categories

Cleanliness
7.15
Some reviews mention issues with cleanliness, particularly with flooding in the bathroom.
Service
8.65
Staff were noted as very accommodating and friendly throughout the reviews.
Location
8.15
Great location mentioned frequently, especially for proximity to the train station.
Room Quality
7.15
Rooms were described as small and sometimes cold, impacting comfort.
Amenities
8.15
Breakfast received high praise, but some amenities were lacking.
Value for Money
7.65
Value perceived as acceptable with consideration of quality and pricing.
Food and Beverage
8.65
Breakfast is frequently highlighted as excellent with a wide variety.
Overall Experience
7.65
Mixed reviews leading to an overall experience of satisfaction but noting several areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:55

Property Description

Centrally Located Boutique Hotel
Located next to Copenhagen Central Station in the vibrant Vesterbro district, Hotel Astoria offers a modern stay just steps away from Tivoli Gardens.

Modern Rooms with Free WiFi
Enjoy the convenience of modern rooms equipped with free WiFi, smart TV with Chromecast, and large windows. Request allergenic linens for added comfort during your stay.

Convenient Amenities and Services
Relax in the comfortable lobby or breakfast room, and benefit from 24-hour staff assistance for recommendations on city attractions and dining options.

Book your stay at Hotel Astoria for a memorable and convenient experience in Copenhagen.

Important information:

Please note that baby cots are available upon request and need to be confirmed by the property.

For longer stays the rooms are not cleaned on a daily basis. If you have any requests please contact our reception.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CPH

Location

Guest Reviews

7.9
Based on 6922 reviews
Cleanliness: 7.15
Service: 8.65
Location: 8.15
Room Quality: 7.15
Amenities: 8.15
Value for Money: 7.65
Food and Beverage: 8.65
Overall Experience: 7.65
T
Tonny • solo_traveller • nl
8
Pros:

Het ontbijt is heel goed verzorgd en zeer uitgebreid.
Heel gezellige lobby, met altijd gezellige muziek op de achtergrond.
Doorlopend gratis koffie en thee te verkrijgen daar.
Heel vriendelijk en behulpzaam personeel !

Cons:

Kamer is oke. Goede douche. Maar niet heel schoon

Bed is niet zo comfortabel en staat aan 1 zijde tegen de muur , lastig.

Veel geluid van de treinen.

2026-09-18 • via Nuitee
S
Stefanie • solo_traveller • de
8
2026-09-18 • via Nuitee
U
Urszula • solo_traveller • pl
9
Super pobyt!
Pros:

Śniadanie znakomite z bogatym wyborem jedzenia, personel miły i pomocny, powitalny kieliszek wina, możliwość wypicia bezpłatnej herbaty i kawy

Cons:

Do poprawy jakość łóżka.

2026-09-18 • via Nuitee
A
Anuschka • couple • de
8
Pros:

Das Personal war super freundlich und aufmerksam

2026-09-17 • via Nuitee
R
Randy • solo_traveller • us
5
I would not book there again for sure
Pros:

Breakfast was really good with choices. Location was good

Cons:

The bedroom could have fit in my car. Only had 1 pillow. "Bathroom was so small I could barely turn around. In the hall the wallpaper was peeling and the staircase carpet was really old and worn.

2026-09-17 • via Nuitee
R
Richard • solo_traveller • ca
8
2026-09-16 • via Nuitee
S
SJD75 • solo_traveller • ae
7
Overnight Stay
Pros:

The location, right behind the Train Station, was convenient. The breakfast was good, and the staff at checkout was very courteous.

Cons:

If you come in late (I arrived at 0300 due to a late train trip) - the hotel looks like a ghost-town, and once someone opens the door (which can take time), you are checked in, in near complete darkness. The room faced the tracks hence quite noisy. There were no blackout curtains, and the existing curtains were very thin, hence I couldn't sleep after daylight. One particular staff in the restaurant, was terrible. I reached breakfast just at closing time, hence picked something very light and small, in order not to interfere with the breakfast being cleared - this gentleman, first of all, hurried picking things up just as I was about to get them, and looked in an extremely rude manner - by far one of the worst hotel staff I have dealt with in hundreds of hotel nights around the world.

2026-09-15 • via Nuitee
G
Gregory • solo_traveller • us
6
mostly good except the bed covers.
Pros:

Great location. I enjoyed the water in the lobby and the breakfast.

Cons:

The heavy down blankets were awful given that no top sheet or light blanket was available. My only option was to sleep in the equivalent of a sauna. I removed the duvet covers and used those as light sheets/blankets.

2026-09-15 • via Nuitee
L
Linda • solo_traveller • nl
7
Hotel in centrale locatie
Pros:

Het hotel huist in een art-decogebouw direct naast het station. Ideale locatie, alle highlights van de stad binnen loopafstand en anders goed bereikbaar met het ov van het station. Goed ontbijt, zeer vriendelijk personeel.

Cons:

Hele kleine kamers en in de zomer heel erg warm (geen airco). Er is veel geluidsoverlast van de straat. Hotel geeft wel oordopjes.

2026-09-14 • via Nuitee
T
Teruyuki • solo_traveller • jp
8
good stay
Pros:

I stay at this hotel almost every time I visit Copenhagen. I’ve only "cheated" on it once, but ultimately, I’ve chosen this small, historic hotel as my regular place to stay. There are three main reasons for this decision.

First, it’s located right in front of Copenhagen Central Station, which is a significant advantage — especially when you have to roll a heavy suitcase over cobblestones. Second, the buffet-style breakfast is excellent; a delicious meal in the morning puts me in a good mood for the entire day. Third, the staff is friendly and helpful. I’ve never encountered a grumpy staff member. The gentleman who has been the breakfast hall attendant for many years moves with agility, courtesy, and a pleasant demeanor.

Some people may find the sound of trains bothersome, but expecting perfect soundproofing in this historic hotel is simply unrealistic.

Cons:

While I support efforts to reduce unnecessary services for environmental conservation, I would like to keep room trash disposal and replacing towels left on the shower floor as part of the standard daily service. Perhaps the requirement to request these services a day in advance should only apply to changing bed sheets and room cleaning.

2026-09-14 • via Nuitee
S
Simona • couple • it
7
buon albergo in posizione centrale
Pros:

Buona colazione, ottima posizione accanto alla stazione dei treni e a piedi in 10 minuti eravamo nella strada principale Stroget . albergo stile vintage ma con tutti i servizi e bagno in camera sufficientemente spazioso e con doccia grande. Essendo accanto alla stazione si sente il rumore dei treni. in camera ci sono i tappi per le orecchie, io non li ho usati, il rumore non era molto fastidioso, pensavo peggio.

Cons:

letto un pò scomodo, soprattutto perchè da un lato appoggiato alla parete. non troppo soddisfatta del rapporto qualità/prezzo, forse il prezzo alto è dovuto alla posizione centrale.

2026-09-14 • via Nuitee
V
Verner • couple • dk
7
Pros:

Centralt beliggenhed
Der var rent på værelset

Cons:

Fællesområdet trængte til rengøring

2026-09-13 • via Nuitee
C
Cengizhan • solo_traveller • tr
9
2026-09-13 • via Nuitee
H
Hakan • couple • tr
8
2026-09-13 • via Nuitee
G
Georgina • couple • gb
7
Convenient position and friendly staff but you need a bigger room if you can afford it.
Pros:

Convenient position near Central Station. Staff very friendly and helpful.

Cons:

Very noisy room and it was cramped for two people though still pricy. (I know Denmark is expensive).

2026-09-12 • via Nuitee
ÖMER • solo_traveller • tr
8
Pros:

Resepsiyonda çalışan personel çok güleryüzlü ve tüm taleplerimize ilgiliydi. Kahvaltı yeterli ve temiz . Konum da iyiydi. Yataklar çok iyi ve rahattı.24 saat çay ve kahve mevcıt çok iyiydi. Teşekkürler

Cons:

Odada klima ve buzdolabı yok. Sabunları beğenmedik.

2026-09-12 • via Nuitee
G
Giovanni • extended_group • it
6
2026-09-11 • via Nuitee
B
Bjarni • solo_traveller • is
8
mjög fínt að vera þarna
Pros:

Ég valdi þennan gististað vegna nálægðar við lestarstöðina og kom mér á óvart hversu gott hótelið var , allt er einfalt en hreint og notalegt andrúmsloft í lobbýinu.

2026-09-10 • via Nuitee
I
Inge • solo_traveller • de
8
2026-09-09 • via Nuitee
S
sameeksha • solo_traveller • fr
4
2026-09-09 • via Nuitee