InterContinental Chicago Magnificent Mile by IHG

Hotels
•
InterContinental Hotels & Resorts
8.5 (1034 reviews)
505 North Michigan Avenue , Chicago , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good food quality
Cons:
Poor room quality
Inadequate bathroom design

Categories

Cleanliness
7
The room had marked walls and a shabby appearance, indicating a need for repair.
Service
10
The breakfast service staff have been consistently friendly and professional over the years.
Location
10
The hotel is conveniently located and preferred for repeat visits.
Room Quality
6
The room setup is poor, with a badly designed bathroom and limited amenities.
Amenities
9.5
Amenities are standard and meet the expectations for a hotel of this tier.
Value for Money
7
The stay felt like a waste of points, indicating poor value despite not paying upfront.
Food and Beverage
9.5
Quality of food was mentioned positively, indicating satisfaction.
Overall Experience
9
Overall, the long-term guest enjoys returning but was disappointed with the room.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 03:44

Property Description

Luxury Accommodations
Experience the epitome of luxury at InterContinental Chicago Magnificent Mile with flat-screen LCD TVs, Italian marble bathrooms, and upscale bedding in every room.

Renowned Dining Options
Indulge in prime steak and seafood at Michael Jordan’s Steakhouse and Bar or savor traditional fresh dishes at Center Court for breakfast and lunch.

Modern Amenities
Stay fit in the multi-level fitness center, unwind at the sauna or spa, and take advantage of the 24-hour business center and historic event space on-site.

Book now to enjoy a luxurious stay at InterContinental Chicago Magnificent Mile, conveniently located near top Chicago attractions.

Important information:

The destination fee includes:
-WiFi
-Bottled water
-Local phone calls
-Fitness center
-Indoor pool accessGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 85 per day.

Location

Property Accessibility

Total Disability Score: 38.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.5
Based on 1034 reviews
Cleanliness: 7
Service: 10
Location: 10
Room Quality: 6
Amenities: 9.5
Value for Money: 7
Food and Beverage: 9.5
Overall Experience: 9
R
Raya • family_with_children • us
8
2026-06-27 • via Nuitee
F
Fanny • couple • us
10
2026-06-23 • via Nuitee
J
Jimmy • extended_group • us
8
Pros:

Cleanliness and location

Cons:

Everything was great. The only thing was I asked the front desk if I would be able to check in early, and if I couldn’t if I could just check my bags. The person at the desk checked me in early, but seemed irritated that I asked. I didn’t care if I was checked in or not I was just asking. But everything was great.

2026-06-19 • via Nuitee
E
Elena • couple • be
2
Pros:

Run down and overrated

Cons:

Well situated

2026-06-16 • via Nuitee
B
brenda • couple • es
7
2026-06-12 • via Nuitee
C
Cosmin • family_with_children • ro
9
Pleasant
Pros:

The macedonian concierge staff was very helpful as he fixed us a taxi when two ubers refused to take us to the airport because we had too much luggage, otherwise we would most likely miss the plane.

Cons:

The windows could not be closed tightly, I had to put a lot of toilet paper in the opening.
After 12 days I had to write a letter to IHG to unlock the deposit.

2026-06-10 • via Nuitee
A
Alexandra • couple • br
6
a minha estadia foi boa, mas fiquei decepcionada com a falta de respeito dos recepcionistas.
Pros:

localização, cafe da manha, conforto do quarto, limpeza.

Cons:

Recepcionistas, debochados, rindo porque nao entendia o ingles, falta de respeito, cobrança de taxas que nao existiam. Inclusive sempre devemos ficar atentos a taxas que cobram e nao existem.
Como clientes sempre temos o direito de saber o que pagamos.

2026-06-09 • via Nuitee
A
akmaralu2024 • Business
4
never again
Pros:

We’ve stayed at this hotel before and had a good experience. Not this time around. I think we just got unlucky. We paid almost $900 a night for a room that smelled of cigarettes, had mold in the bathroom and had a view of a brick wall. The concierge was unable to give us a different room upon continued requests. Will not be staying at this hotel ever again.

2026-06-08 • via Tripadvisor
K
kellyn987 • Family • Indianapolis, Indiana
8
Great Location. Friendly and Helpful Staff.
Pros:

Great location, quiet and clean room. I upgraded to the executive tower for more space and it worked well for our group of 4 (mom with three teen girls 15, 16, 18). It would have been perfect had the beds been queens instead of doubles. The location is perfect too - directly across the street from Nordstrom and within walking distance to several shops and restaurants. Service was friendly and helpful.

2026-06-05 • via Tripadvisor
C
CindyKWarrington • Friends getaway • Warrington, Pennsylvania
10
A Beautiful Hotel with Employees who Make a Difference
Pros:

This is a beautiful hotel and our room in the Grand Tower was lovely. However, the real beautiful part of this hotel is the kindness and friendliness of the employees. I wish I had gotten everyone’s name but our maid went out of her way to get me mouthwash; Fredy, at the front desk was very personable and kind; and finally, as we left, we met Will, the doorman who was wonderful in helping us find our over and sent us off with a smile. Kudos to IHG for hiring such good people!

2026-06-03 • via Tripadvisor
M
MarquardtGlobal • Friends getaway
10
Best place in Chicago!
Pros:

Amazing stay. Super-attentive staff. Great experience.

2026-06-01 • via Tripadvisor
S
Samed • solo_traveller • tr
8
2026-05-30 • via Nuitee
S
Sandra • couple • gb
10
2026-05-29 • via Nuitee
E
Experience167750 • Family • Boston, Massachusetts
4
Not good experience
Pros:

Poor customer service, unfriendly front staff, mildew smelling hallways, flying insects in the bathroom. Worst is that they tried to downgrade my already confirmed suite room.

2026-05-26 • via Tripadvisor
T
thomasnP2227WV • Business
10
Great experience.
Pros:

Fabulous hotel. Great meeting facilities. Beautiful surroundings. Staff was always helpful. Was with the annual meeting of the National Academy of Arbitrators.

2026-05-25 • via Tripadvisor
8
814sheilaghg • Business
2
Terrible customer service
Pros:

We had booked 3 nights and prepaid to stay this week. We were supposed to arrive at 9:30 pm on Monday night but due to storms, our flight was significantly delayed and we arrived to check in Tuesday morning at 6 am. We had been up all day and night and extremely exhausted only to be told they had given our pre paid rooms away the prior evening because we hadn’t called and notified them that we were delayed. My husband and I were both shocked and appalled when told we’d have to wait till at least noon for a room. We had to be at our meeting at noon so that wasn’t going to work for us. The staff member was completely quiet and made no apologies at all. We were just stunned honestly at the lack of care. We ended up sitting in the lobby trying to regroup and figure out what we needed to do to get a few hours of sleep prior to our meeting. After about 45 mins, he approached us and said he’d found us a room after all. Pretty appalling experience and the room ended up being shabby and tired. The bed and sleep was amazing though. Really unfortunate, we will never book there again. No one, staff or manager ever approached us with an apology or with any courtesy. Pretty much avoided us as much as they could. Avoid at all costs in my opinion. Way better options in the area.

2026-05-24 • via Tripadvisor
M
MangiaMuse • Business • Portland, Maine
10
Lovely rooms, great location and even very good food!
Pros:

We had a lovely room on the 28th floor with 270 degree views of the city. Everything was comfortable Lots of windows! The downstairs is kind of a maze on several floors, so it was hard to get where I wanted to go among the meeting rooms, but the meeting rooms were very nice. AND the meals at the conference were excellent, which is a rarity with hotels. Great location, too! Overall, a very good experience

2026-05-24 • via Tripadvisor
J
joanpW9378IL • Business
6
I do not want to stay at the Chicago Intercontinental again.
Pros:

My room (No. 1269) was very uncomfortable. It had no desk and no desk chair. It was difficult to work on my laptop in that room. The desk consisted of a narrow ledge, and the seating was a small ottoman. The water pressure was weak, and the coffee set-up was just some poor coffee and powdered milk. How much extra would it cost to use the small cups of cream? Intercontinental should be ashamed to sell this room to a member of your frequent traveler club.

2026-05-23 • via Tripadvisor
S
suecQ1598IF • Friends getaway • Chicago, Illinois
10
Great Stay
Pros:

Check in was smooth, Room was nice, Staff esp doormen were excellent, very helpful.

2026-05-23 • via Tripadvisor
L
Lisa • couple • us
10
We stayed here for the weekend of my sons wedding and had a marvelous stay
Pros:

Everything from check in to check out was top quality. Staff was amazingly attentive and proactively met our needs. The property was beautiful, our room was immaculately clean and luxurious. Shower water pressure was perfect. Bedding was plush and comfortable. I did not have the opportunity to have breakfast but family who did had a great experience. My son enjoyed spending time relaxing in the pool. When I first booked I felt the price was a little steep, but changed my mind after check in. Worth every penny for the all-star service and accommodations

Cons:

Literally zero complaints

2026-05-18 • via Nuitee