Graben Hotel

Hotels
8.4 (2638 reviews)
Dorotheergasse 3 , Vienna , at

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Heating problems

Categories

Cleanliness
7.65
Some reviews indicated issues with room cleanliness, such as half-cleaned rooms.
Service
9.15
Most reviews highlighted friendly and helpful staff.
Location
9.15
Multiple reviews praised the excellent and central location of the hotel.
Room Quality
7.65
Some rooms were described as small and had issues with heating.
Amenities
8.65
General amenities were noted as adequate, but improvements could be made.
Value for Money
8.15
Good value was mentioned, especially considering pricing in the area.
Food and Beverage
8.15
The breakfast received positive remarks, but some reviews indicated it could be improved.
Overall Experience
8.65
Overall sentiment was positive, though some guests had serious concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:30

Property Description

Historic Charm: Dating back to the late 18th century, the Graben Hotel exudes historic charm in the heart of Vienna's elegant Graben shopping street.

Italian Dining Experience: Indulge in the flavors of Italy at the traditional Trattoria Santo Stefano within the hotel, offering a culinary experience to remember.

Prime Location: With St. Stephen’s Cathedral and Stephansplatz Underground Station just a 2-minute walk away, the Graben Hotel offers unparalleled convenience for exploring Vienna.

Experience the historic charm, exquisite dining, and prime location of Graben Hotel in Vienna. Book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VIE

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 39 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 3 years old to 11 years old stay for € 30 per person per night when using an available extra bed.
    People 12 years old and over stay for € 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2638 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 8.15
Overall Experience: 8.65
S
Stefan Henning • solo_traveller • se
10
2026-04-11 • via Nuitee
• couple • at
7
2026-04-10 • via Nuitee
L
Lachlan • couple • au
9
2026-04-09 • via Nuitee
R
Rodica • extended_group • ro
8
Foarte bine
Cons:

Nu are parcare și este destul de departe cea publică la care am fost trimisă

2026-04-08 • via Nuitee
R
Rebecca • couple • us
8
Just what we needed.
Pros:

Runny eggs, otherwise good.

Cons:

Hard mattress

2026-04-07 • via Nuitee
F
Fabio • solo_traveller • it
7
2026-04-07 • via Nuitee
M
Martina Maria • solo_traveller • at
9
2026-04-07 • via Nuitee
H
HIRAKI • solo_traveller • jp
10
Pros:

立地が最高

2026-04-06 • via Nuitee
M
Marie • couple • se
10
Kanonbra! Rekommenderas verkligen!
Pros:

Centralt och nära till de flesta sevärdheterna, nära till tunnelbanan så man lätt kunde ta sig till det som låg lite längre bort. Mysigt område. Trevlig personal, mycket god frukost.

Cons:

Utsikten fr vårt rum var inget vidare men spelar iofs ingen roll då vi endast var på rummet när vi skulle sova typ :)

2026-04-06 • via Nuitee
J
Jennifer • family_with_children • ph
10
2026-04-05 • via Nuitee
G
Gabriella • solo_traveller • gb
9
We had a very pleasant stay.
Pros:

Central location, close to public transport , comfortable , friendly staff, clean, very nice traditional restaurant nearby

Cons:

Room was slightly smaller than we expected, but it was’t so much of a matter. Comfortable enough

2026-04-05 • via Nuitee
Önder • couple • tr
7
Pros:

Konumu gayet güzel

2026-04-05 • via Nuitee
K
Kehm • couple • de
9
2026-04-05 • via Nuitee
L
Laurence • family_with_children • lu
6
2026-04-03 • via Nuitee
R
Rudolf • extended_group • at
8
2026-04-03 • via Nuitee
T
Tatiana • couple • us
10
2026-04-02 • via Nuitee
K
Kati • family_with_children • de
8
Top Lage
Pros:

Top Lage und sehr freundliche Mitarbeitende -von der Rezeption bis zum Handwerker. Nachhaltigkeit bei den Pflegeprodukten. Möglichkeit zum Kaffee und Teekochen.

Cons:

Beim Frühstück ist noch Luft nach oben. Hier greift die Nachhaltigkeit noch nicht (kann mich nicht erinnern, wann ich das letzte Mal einen Mülleimer auf dem Tisch hatte). Bei dem Preis hätte ich frischgepressten Saft und frische Brötchen erwartet, ebenso Kuchen vom Bäcker. Am dritten Tag arbeitete eine andere Kollegin und es wurde zum ersten Mal die Option auf frischgebratene Eier angeboten.
Wichtig zu wissen: Der Einstieg in die Dusche ist nicht barrierefrei.

2026-04-02 • via Nuitee
B
Brian • extended_group • ie
4
Really poor Hotel. Outdated and terrible front of house staff.
Pros:

Location

Cons:

The front of house man was rude and obnoxious. Asked for 3 twins and only got 1 twin room and 2 doubles. Realized his mistake no apology offer.
Then he still gave us a double when twin was needed. 3 changes before he got it right.
Hotel is old outdated, has tiny rooms and for the money we paid (200Euro) per room per night it was not worth it. Breakfast was basic certainly not a 4 star hotel maybe 2 at best. I wouldn't recommend it. Stay away is what I would say.
This is free advice.

2026-04-02 • via Nuitee
H
Hasan • couple • de
9
Sehr empfehlenswert
Pros:

Gute Lage, saubere hotel

2026-04-02 • via Nuitee
M
MY • couple • it
9
2026-04-02 • via Nuitee