Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.3 (1028 reviews)
12545 West Bell Road , Surprise , US
+1 623-583-0133

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Clean facilities
Cons:
Cleanliness issues in some areas
Maintenance needed for some rooms
Lack of breakfast variety

Categories

Cleanliness
7.69
Some reviews indicated cleanliness issues, particularly with gym and room.
Service
9.16
Consistently positive feedback on staff friendliness and willingness to help.
Location
8.7
Multiple mentions of great location, easy access to nearby amenities.
Room Quality
8.15
Rooms are generally comfortable but occasional maintenance issues noted.
Amenities
8.18
Amenities like breakfast variety received mixed feedback, though some enjoyed the cookie treat.
Value for Money
8.14
Overall value considered good, but could improve based on amenities offered.
Food and Beverage
7.69
Breakfast variety noted as lacking, although some found it acceptable.
Overall Experience
8.66
Most guests reported a positive experience and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:41

Property Description

Convenient Location
Situated just a short drive away from popular attractions like University of Phoenix Stadium and Wildlife World Zoo, Windmill Suites Surprise, Ascend Hotel Collection offers a central location for your stay.

Comfortable Accommodations
Enjoy a cozy stay in our pet-friendly hotel, featuring well-equipped kitchenettes, spacious living areas with sofa beds, and modern amenities such as cable TV and free WiFi.

Great Amenities
Relax and unwind with our outdoor pool, hot tub, and on-site fitness centre. Start your day with a delicious hot breakfast, borrow books and board games from the lending library, and take advantage of our laundry facilities and free parking.

Experience comfort and convenience at Windmill Suites Surprise, Ascend Hotel Collection. Book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.3
Based on 1028 reviews
Cleanliness: 7.69
Service: 9.16
Location: 8.7
Room Quality: 8.15
Amenities: 8.18
Value for Money: 8.14
Food and Beverage: 7.69
Overall Experience: 8.66
M
Mihaela • couple • us
10
Enjoyable
Pros:

Nice and clean suite

2026-10-14 • via Nuitee
B
Bull • family_with_children • us
8
2026-10-13 • via Nuitee
S
Susan • family_with_children • us
10
Pros:

The unit was perfect for our weeks stay. The refrigerator was ok, although the freezer part was too small to put a freezer pack in. The hotel was clean and pool was great.

Cons:

The supplies were not openly offered, cleaning was every 3 days and I had to go to the desk daily for coffee for the room. Paper towels in the restroom off the dining area was always empty.

2026-10-13 • via Nuitee
L
Lindeen • solo_traveller • us
5
Where's the patio
Pros:

The rooms were decent size

Cons:

I booked a room with a patio...there was no patio. The sofa cushions had some questionable mark in them.

2026-10-12 • via Nuitee
K
Karshannon • family_with_children • us
10
2026-10-12 • via Nuitee
J
Juanita • family_with_children • us
10
Pros:

Clean.

2026-10-11 • via Nuitee
G
Garcia • family_with_children • us
10
2026-10-10 • via Nuitee
L
Leslie • couple • us
7
The room and breakfast were worth the money we paid
Pros:

The property was convenient to the activities we had

Cons:

The pool and hot tub appeared dirty so we did not use them which was disappointing

2026-10-09 • via Nuitee
M
Mendoza • couple • us
6
Pros:

Location , cleanliness

Cons:

Staff not available during breakfast / not refilling water

2026-10-08 • via Nuitee
T
Tyler • solo_traveller • us
10
2026-10-07 • via Nuitee
D
Dianna • couple • us
10
2026-09-19 • via Nuitee
K
Katherine • solo_traveller • us
10
2026-09-19 • via Nuitee
L
Laurie • solo_traveller • us
8
2026-09-17 • via Nuitee
A
Andrea • family_with_children • us
10
Wonderful property, great breakfast, clean rooms, and very nice staff.
Pros:

Loved this property and the staff and the rooms were excellent for the value!

Cons:

N/A

2026-09-15 • via Nuitee
F
Francisco • solo_traveller • us
10
Pros:

Breakfast

2026-09-15 • via Nuitee
F
Francisco • solo_traveller • us
9
2026-09-14 • via Nuitee
R
ROBERT • couple • us
6
Decent start. A once elegant hotel is showing its age
Pros:

Convenient location.

Cons:

Hallway Carpet dirty with a stale odor.

2026-09-14 • via Nuitee
K
Kathy • couple • us
8
2026-09-10 • via Nuitee
J
Jennifer • solo_traveller • us
7
Quiet. Good location. Reasonable rates. I liked the king suite.
Pros:

Beautiful lobby, good location, reasonable rates

Cons:

Needs a little more attention on cleanliness, hallways, outside door B and my windows had bird droppings and were dirty. A guest also left a pile of trash outside their door including their bedding. Doesn’t seem like anyone roams the property to check hallways etc

2026-09-09 • via Nuitee
A
Alejandro • solo_traveller • us
10
2026-09-06 • via Nuitee