Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.3 (968 reviews)
12545 West Bell Road , Surprise , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Clean facilities
Cons:
Cleanliness issues in some areas
Maintenance needed for some rooms
Lack of breakfast variety

Categories

Cleanliness
7.69
Some reviews indicated cleanliness issues, particularly with gym and room.
Service
9.16
Consistently positive feedback on staff friendliness and willingness to help.
Location
8.7
Multiple mentions of great location, easy access to nearby amenities.
Room Quality
8.15
Rooms are generally comfortable but occasional maintenance issues noted.
Amenities
8.18
Amenities like breakfast variety received mixed feedback, though some enjoyed the cookie treat.
Value for Money
8.14
Overall value considered good, but could improve based on amenities offered.
Food and Beverage
7.69
Breakfast variety noted as lacking, although some found it acceptable.
Overall Experience
8.66
Most guests reported a positive experience and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:41

Property Description

Convenient Location
Situated just a short drive away from popular attractions like University of Phoenix Stadium and Wildlife World Zoo, Windmill Suites Surprise, Ascend Hotel Collection offers a central location for your stay.

Comfortable Accommodations
Enjoy a cozy stay in our pet-friendly hotel, featuring well-equipped kitchenettes, spacious living areas with sofa beds, and modern amenities such as cable TV and free WiFi.

Great Amenities
Relax and unwind with our outdoor pool, hot tub, and on-site fitness centre. Start your day with a delicious hot breakfast, borrow books and board games from the lending library, and take advantage of our laundry facilities and free parking.

Experience comfort and convenience at Windmill Suites Surprise, Ascend Hotel Collection. Book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 968 reviews
Cleanliness: 7.69
Service: 9.16
Location: 8.7
Room Quality: 8.15
Amenities: 8.18
Value for Money: 8.14
Food and Beverage: 7.69
Overall Experience: 8.66
C
claton • solo_traveller • us
10
Very nice place and easy access
Pros:

Nice rooms and suite
Clean
Friendly staff
Good breakfast

Cons:

Did not realize that rooms weren’t cleaned daily even though I later noticed a sign stating

2026-04-23 • via Nuitee
E
Edward • family_with_children • us
9
really enjoyed the updates and the breakfast
Pros:

really enjoyed the update since the last time I visited

Cons:

no complaints

2026-04-20 • via Nuitee
G
Gonzales-Macias • solo_traveller • us
10
Pros:

Beautiful place. He had a 3 bed room and it was likw a little apartment with fridge stoce and all. Breakfast in the morning was BOMB.

2026-04-20 • via Nuitee
B
Brenda • family_with_children • us
10
Pros:

Good

2026-04-16 • via Nuitee
M
mastin • solo_traveller • us
8
2026-04-15 • via Nuitee
R
Robert • couple • us
9
our stay was good and very quiet.
Pros:

The breakfast was good. Loved the pancake maker!

2026-04-14 • via Nuitee
T
Timothy • couple • us
9
Very nice staff and good location
Pros:

Good location and very good bed. Included breakfast was good as well

Cons:

Nothing

2026-04-14 • via Nuitee
B
Brittain • solo_traveller • us
8
It was very nice
Pros:

-Pool
-Complimentary breakfast
-Separate bedroom from living space

Cons:

Pool area

2026-04-09 • via Nuitee
M
Mark • couple • us
8
2026-04-09 • via Nuitee
R
Rainer • family_with_children • de
9
2026-04-08 • via Nuitee
J
jillian • family_with_children • us
10
We had an amazing stay and enjoyed all the amenities!
Pros:

Cleanliness, pool area and amazing breakfast. The staff are awesome and welcoming.

Cons:

Na

2026-04-07 • via Nuitee
A
Aubrie • family_with_children • us
8
Convenient and spacious
Pros:

Nice large suite with a sliding door which was great with a kid. The breakfast was big with lots of options and parking was convenient and close.

Cons:

The fixtures are a bit dated and the front desk staff was not very friendly.

2026-04-06 • via Nuitee
T
Tipisone • family_with_children • us
10
2026-04-02 • via Nuitee
H
Holybee • solo_traveller • us
9
A very comfortable stay with a better than expected breakfast.
Pros:

The room was very clean and comfortable. The overall design of the room was appealing, functional, and exceeded my expectations.

Cons:

The carpet in the hallways looks old and tattered. The exterior doors are in need of repairs (mag-locks at the frame.)

2026-03-30 • via Nuitee
K
Kaitlyn • couple • us
9
Overall, it was a good, comfortable stay.
Pros:

Clean, comfy rooms, staff was friendly, great breakfast. Very dog friendly, and good grass space to walk our dog.

Cons:

The shower went cold one time in the middle of a shower. Lots of trash around the property.

2026-03-29 • via Nuitee
C
Cristina • family_with_children • it
8
Ottimo Hotel
Pros:

Ottimo Hotel,pulito e confortevole.
Personale gentile.
Parcheggio comodo

2026-03-29 • via Nuitee
K
Katherine • solo_traveller • us
10
2026-03-28 • via Nuitee
K
Katherine • family_with_children • us
10
2026-03-25 • via Nuitee
J
Jing • family_with_children • us
8
2026-03-25 • via Nuitee
P
Patterson • couple • us
8
We would happily stay there again.
Pros:

Good breakfast and plenty of seating, indoors and outdoors. Good bed with doors to close off the sleeping area so spouse could watch TV in the other room while I napped. Well lit parking area, close to the outside door and elevator. Our room also had 3 sinks for all our medication prep/getting ready procedures.

Cons:

6 funny, little pillows on the bed rather than standard pillows.

2026-03-20 • via Nuitee