Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.3 (949 reviews)
12545 West Bell Road , Surprise , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Clean facilities
Cons:
Cleanliness issues in some areas
Maintenance needed for some rooms
Lack of breakfast variety

Categories

Cleanliness
7.69
Some reviews indicated cleanliness issues, particularly with gym and room.
Service
9.16
Consistently positive feedback on staff friendliness and willingness to help.
Location
8.7
Multiple mentions of great location, easy access to nearby amenities.
Room Quality
8.15
Rooms are generally comfortable but occasional maintenance issues noted.
Amenities
8.18
Amenities like breakfast variety received mixed feedback, though some enjoyed the cookie treat.
Value for Money
8.14
Overall value considered good, but could improve based on amenities offered.
Food and Beverage
7.69
Breakfast variety noted as lacking, although some found it acceptable.
Overall Experience
8.66
Most guests reported a positive experience and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:41

Property Description

Convenient Location
Situated just a short drive away from popular attractions like University of Phoenix Stadium and Wildlife World Zoo, Windmill Suites Surprise, Ascend Hotel Collection offers a central location for your stay.

Comfortable Accommodations
Enjoy a cozy stay in our pet-friendly hotel, featuring well-equipped kitchenettes, spacious living areas with sofa beds, and modern amenities such as cable TV and free WiFi.

Great Amenities
Relax and unwind with our outdoor pool, hot tub, and on-site fitness centre. Start your day with a delicious hot breakfast, borrow books and board games from the lending library, and take advantage of our laundry facilities and free parking.

Experience comfort and convenience at Windmill Suites Surprise, Ascend Hotel Collection. Book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 949 reviews
Cleanliness: 7.69
Service: 9.16
Location: 8.7
Room Quality: 8.15
Amenities: 8.18
Value for Money: 8.14
Food and Beverage: 7.69
Overall Experience: 8.66
K
Katherine • solo_traveller • us
10
2026-03-28 • via Nuitee
K
Katherine • family_with_children • us
10
2026-03-25 • via Nuitee
J
Jing • family_with_children • us
8
2026-03-25 • via Nuitee
J
James • family_with_children • us
10
2026-03-20 • via Nuitee
P
Patterson • couple • us
8
We would happily stay there again.
Pros:

Good breakfast and plenty of seating, indoors and outdoors. Good bed with doors to close off the sleeping area so spouse could watch TV in the other room while I napped. Well lit parking area, close to the outside door and elevator. Our room also had 3 sinks for all our medication prep/getting ready procedures.

Cons:

6 funny, little pillows on the bed rather than standard pillows.

2026-03-20 • via Nuitee
D
Douglas • family_with_children • us
10
Pros:

Everyone and everything was great

2026-03-19 • via Nuitee
A
Ashley • family_with_children • us
10
Pros:

Breakfast and the pool

2026-03-16 • via Nuitee
W
WILLETT • family_with_children • us
10
Reliveable
Pros:

Location

Cons:

Breakfast hours length

2026-03-16 • via Nuitee
D
Dowler • solo_traveller • us
4
Never again!
Cons:

Room and furniture was old, worn and coming apart. Dirty floors, no handicap accessibility even though I reserved that. My bed cover had poop stain on it!

2026-03-12 • via Nuitee
M
Michelle • family_with_children • us
7
Decent place to stay
Pros:

The rooms are nice & big.

Cons:

The hallways & elevators are dingy & don't appear very clean.

2026-03-11 • via Nuitee
S
Stayce • extended_group • us
5
2026-03-10 • via Nuitee
J
Janet • solo_traveller • us
10
I will stay there again.
Pros:

The property is a little outdated. But it was very clean and very comfortable. Staff was wonderful.

Cons:

Nothing

2026-03-08 • via Nuitee
S
Stacy • family_with_children • us
7
Been there twice and will stay again.
Pros:

Location is great and the suites are nice. The grounds are nice as well. Breakfast was pretty good.

Cons:

Carpet in hallways a little dirty. Staff at breakfast very nice but front desk could ne friendlier.

2026-03-08 • via Nuitee
K
Kirk • couple • us
6
Adequate but not great -
Pros:

Location for spring training

Cons:

Common areas in very poor condition.

2026-03-08 • via Nuitee
K
Katherine • family_with_children • us
10
2026-03-07 • via Nuitee
C
Cinda • family_with_children • us
8
Pros:

The style, size of room. Pool and breakfast.

Cons:

The noise the air conditioner made during night.

2026-03-04 • via Nuitee
K
Kyler • couple • us
10
2026-03-03 • via Nuitee
R
richard k. • couple • us
9
Enjoyed the stay
Pros:

Good bed, nice.View of pond

Cons:

Bathroom layout was awkward

2026-03-03 • via Nuitee
M
Mark • family_with_children • us
3
No problems with the room
Cons:

I have been double charged for 2 days, and charged $10.25 for a roll of quarters for laundry. Check your desk video on the Wednesday morning of iur stay. You will see ne handing the masked woman a $10 bill. That’s theft

2026-03-03 • via Nuitee
V
Vicki • couple • us
10
Super nice!
Pros:

Excellent space. Very comfortable. Beautiful area.

Cons:

A night light would be nice.

2026-02-28 • via Nuitee