Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.3 (1006 reviews)
12545 West Bell Road , Surprise , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Clean facilities
Cons:
Cleanliness issues in some areas
Maintenance needed for some rooms
Lack of breakfast variety

Categories

Cleanliness
7.69
Some reviews indicated cleanliness issues, particularly with gym and room.
Service
9.16
Consistently positive feedback on staff friendliness and willingness to help.
Location
8.7
Multiple mentions of great location, easy access to nearby amenities.
Room Quality
8.15
Rooms are generally comfortable but occasional maintenance issues noted.
Amenities
8.18
Amenities like breakfast variety received mixed feedback, though some enjoyed the cookie treat.
Value for Money
8.14
Overall value considered good, but could improve based on amenities offered.
Food and Beverage
7.69
Breakfast variety noted as lacking, although some found it acceptable.
Overall Experience
8.66
Most guests reported a positive experience and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:41

Property Description

Convenient Location
Situated just a short drive away from popular attractions like University of Phoenix Stadium and Wildlife World Zoo, Windmill Suites Surprise, Ascend Hotel Collection offers a central location for your stay.

Comfortable Accommodations
Enjoy a cozy stay in our pet-friendly hotel, featuring well-equipped kitchenettes, spacious living areas with sofa beds, and modern amenities such as cable TV and free WiFi.

Great Amenities
Relax and unwind with our outdoor pool, hot tub, and on-site fitness centre. Start your day with a delicious hot breakfast, borrow books and board games from the lending library, and take advantage of our laundry facilities and free parking.

Experience comfort and convenience at Windmill Suites Surprise, Ascend Hotel Collection. Book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.3
Based on 1006 reviews
Cleanliness: 7.69
Service: 9.16
Location: 8.7
Room Quality: 8.15
Amenities: 8.18
Value for Money: 8.14
Food and Beverage: 7.69
Overall Experience: 8.66
D
David • solo_traveller • us
7
2026-06-27 • via Nuitee
X
XxIcebearxX • solo_traveller • us
7
2026-06-26 • via Nuitee
A
Alfred • solo_traveller • us
1
Stay away!
Pros:

Bedbugs found on mattress, asked for a full refund and manager was rude, ignoring my complaint with photos to prove my case. Worst experience dealing with issue. Didn't stay, and still got charged!

Cons:

Manager didn't care about anything, and was disrespectful!!!

2026-06-19 • via Nuitee
P
Potter • solo_traveller • us
3
Keep Looking
Pros:

The beds were comfy, sheets appeared clean. The front desk folks were welcoming. It was an ok value on fairly short notice.

Cons:

This wasn't the worst hotel I've stayed in but certainly wasn't the best, or in that range. You know that feeling of seeing someone's ultra-filtered profile picture but seeing a decades older, rougher for wear version of them in real life? That's what this hotel was like. Surface level, it looked like the photos. But in person, the whole place had a musky smell. The carpet was filthy. The paint and lighting choices in the halls made it feel sad. There was no ice maching on our floor. In my room, there was someone else's hair in the shower and trash on the floor by the bed. The toilet didn't want to flush. I always pull back the sheets to check for bedbugs and found someone's hair under the mattress protector. The mattress itself on the other bed was stained. The door handle was about to fall off. Cigarette butts littered the property. Ultimately, it was somewhere for us to lay our heads for the night, but I wouldn't go back.

2026-06-16 • via Nuitee
A
Anthony • couple • us
8
Near relatives great parking
2026-06-15 • via Nuitee
P
Pettinger • solo_traveller • gb
10
2026-06-15 • via Nuitee
V
Victor • couple • us
10
Always GOOD
Pros:

We ALWAYS stay there when we are in town it’s been that way for years

Cons:

The ice machines are not on every floor

2026-06-15 • via Nuitee
K
Katherine • solo_traveller • us
6
Cons:

Had to switch rooms due too ants in the bathroom and in the bath tub

2026-06-15 • via Nuitee
A
Ashley • couple • us
10
2026-06-07 • via Nuitee
B
Brooke • solo_traveller • us
10
2026-06-04 • via Nuitee
S
Stephanie • family_with_children • us
10
We would definitely stay here again!
Pros:

Our room felt like a little apartment, we were pleasantly surprised. Great breakfast by room and stay for the amount we paid.

Cons:

The towels were a little rough. The layout of the room was a little tight, restricting movement from the bedroom to the bathroom. There was another bathroom entrance in the front part of the room.

2026-06-04 • via Nuitee
A
April • solo_traveller • us
1
Pros:

nothing

Cons:

everything

2026-06-03 • via Nuitee
S
SAMUEL • family_with_children • us
9
2026-06-03 • via Nuitee
T
Troy • couple • us
10
Had a great time at the property, easy check in, great breakfast, will stay again for sure
Pros:

Clean, friendly and comfortable the entire stay

Cons:

Maybe a little more shade at the pool but nothing else

2026-06-02 • via Nuitee
J
julie • couple • us
10
2026-06-01 • via Nuitee
T
Tamara • couple • us
3
Will not be back, really a different experience from in December.
Pros:

We stayed at this location in December, it was dated, but clean and friendly. This last stay will be our last! Dirty, unfriendly, and definitely a different experience. Very disappointed.

Cons:

Dirty dirty room, poor AC, and super unfriendly staff at check in.

2026-05-29 • via Nuitee
S
Shane • solo_traveller • us
9
2026-05-29 • via Nuitee
I
Inman • couple • us
10
2026-05-28 • via Nuitee
M
Michael • couple • us
9
2026-05-27 • via Nuitee
G
Garcia • family_with_children • us
9
2026-05-26 • via Nuitee