Movich Hotel de Pereira

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Breakfast and dining area was great. The facilities like the gym and pool were clean and spacious.

Excelentes servicios, personal e instalaciones pero la habitación deja mucho que desear.

Not a 5 star hotel, maybe for Pereira but please don’t expect something equivalent to The Mandarin Oriental. It is very much a 3-star hotel, 4-star at a push.

The hotel must improve its overall facade if it is to remain competitive - the rooms are dusty and tired with 4 hangers for a large room accommodating 3 people. The dresser style drawers smelt stale and damp so we didn’t use them. We lived out of our suitcases for 5 days!

A thorough vacuum and mop under the beds and furniture, along skirting boards and inside the wardrobe would not go amiss, and a refresh of paint would work wonders to improve the overall feel. There is a distinct lack of artwork in the rooms - even of the surrounding coffee region - which makes rooms feel stale. The shower doors would benefit from being better sealed - water escapes where the doors don’t meet in the middle. The room also smells damp, something proper A/C might fix.

The air conditioning is rather noisy and gave all 3 of us a cold and cough. Not because it was particularly cold but I think the quality of the unit is poor. We did not use the A/C again after day 1 of our 5-day trip.

The staff are nice here. There are perhaps too many during breakfast wandering around trying to look busy.
The breakfast offering is ok. Colombian breakfast with a good fruit offering. They are not great with getting the mango out at breakfast, and when they do, it is chopped into small cubes seemingly yo make it last longer and slow to be refilled even though the hotel was busy and we were early to eat (6:30am). It is always on sale and cheap at the local supermarket/ street stalls so not sure what the problem is. Colombian guava is by far some of the best I’ve eaten, as is the pineapple. Keep up the fruit offering and keep replenishing!

The dinner at the hotel was ok. We ate dinner and it was just average. The soups were thick, could us been thinner. The seafood stew was fine, over-salted with no fish (just prawns, two mysssels and squid). The squid was perfectly cooked whilst the muscles were not fresh and larger prawns overcooked. The bread served with it was so heard and I suspect cooked earlier and not fresh at all. The restaurant gives the impression of being fancy but it is not. If you arrive before 7pm you can only order from the room service menu which is so odd, but given how long everything takes here we managed to order from the à la carte menu and it arrived within the hour (as we expected!)

The location is convenient for amenities. If you are a light sleeper the hotel is not for you. The noise of cars and traffic builds up early and the windows are single-glazed. We were on the 6th floor.

It is a bit further out for those wanting to visit Salento and Cocora Valley, but not too bad for our 4-year old. If I were to stay in the coffee region again I might opt for Armenia as it is a bit closer to the main sights, and a bit quieter.

The only other thing I would mention is that we were situated in a room away from the lift/ elevator which we requested. On our last night they decided to appoint a couple in the room next door, bearing in mind there were other empty rooms which we knew from how many tables are set at breakfast.
This couple were frisky as hell - and kudos to them - but we discovered that the walls are thin, there is a huge gap under the locked adjoining door so we heard everything. A little common sense would have helped in allocating a room even one room away.

Overall we won’t be staying here again. The response will be that they take feedback into consideration etc but from some of the feedback I’ve read they haven’t and won’t.

We have travelled a lot as a couple and as a family. As Colombia becomes even more popular as a destination this hotel will nee to improve their game if they wish to keep up with expectations and what customers expect for their hard-earned money.

Everything was super clean, neat and in general the attention

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El trato del personal asistencial y administrativo. Todos muy amables y respetuosos. De verdad los felicito, una excelente atención.

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Del Movich me gusta que tiene gimnasio y Spa. El desayuno está riquísimo y la gente en general es amable.