Hotel Castillo Resort

Hotels
8.6 (36 reviews)
7-70 Carrera 12 Barrio la Playa , San Gil , co

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great activities
Excellent staff
Cons:
High chlorine in pool
Maintenance issues

Categories

Cleanliness
7.9
Mentioned high chlorine levels in the pool and lack of maintenance.
Service
9.4
Positive feedback about attentive staff and activities.
Location
8.9
Location was mentioned as good, without negative feedback.
Room Quality
8.4
Mentioned issues with room accessories and maintenance.
Amenities
8.4
Amenities were generally good, but high chlorine in the pool affected experience.
Value for Money
8.9
Standard quality for this hotel tier.
Food and Beverage
7.9
Mentioned dissatisfaction with the buffet.
Overall Experience
9
Overall positive experience despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 16:50

Property Description

Luxurious Outdoor Pool: Enjoy a refreshing swim in our inviting outdoor pool, perfect for relaxation and leisure.

Delicious Dining Options: Indulge in mouthwatering meals at our on-site restaurant, offering a variety of culinary delights to satisfy your cravings.

Comfortable Rooms with Balconies: Unwind in our cozy rooms boasting private balconies, air conditioning, and modern amenities for a comfortable stay.

Don't miss out on a relaxing getaway at Hotel Castillo Resort. Book your stay now!

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: BGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for COP 15,000 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 36 reviews
Cleanliness: 7.9
Service: 9.4
Location: 8.9
Room Quality: 8.4
Amenities: 8.4
Value for Money: 8.9
Food and Beverage: 7.9
Overall Experience: 9
E
Elizabeth • solo_traveller • us
10
Pros:

Every thing

Cons:

N/A

2026-01-27 • via Nuitee
G
Ginna Paola • extended_group • co
7
2026-01-26 • via Nuitee
F
Fabian andres • solo_traveller • co
8
Cons:

Falta variedad en el menú de almuerzo y cenas

2026-01-19 • via Nuitee
J
Jessica • solo_traveller • co
10
2026-01-13 • via Nuitee
A
ANDRES FELIPE • extended_group • co
8
Muy bien, piscina exceso de cloro
Pros:

Tenía demasiadas cosas para hacer, el chico de aventuras y paseos excelente, ray

Cons:

Falta mantenimiento, las luces del balcón no servían, falta donde guardar ropa, y la piscina demasiado cloro, de resto super bien

2025-12-26 • via Nuitee
A
Adalberto • extended_group • co
7
2025-12-15 • via Nuitee
L
Luisa Fernanda • extended_group • co
10
2025-12-09 • via Nuitee
D
Diego • couple • co
8
2025-12-07 • via Nuitee
M
Maria Elvira • couple • co
8
Una experiencia gratificante.
Pros:

La atención del
Personal y las instalaciones

Cons:

Faltona en la habitación toallas para la cara y los pies.

2025-12-04 • via Nuitee
J
Jaime • family_with_children • co
10
2025-11-12 • via Nuitee
R
Roberto Carlos • family_with_children • co
7
2025-11-12 • via Nuitee
D
Diego Andres • couple • co
8
2025-11-11 • via Nuitee
R
Rodriguez • family_with_children • co
10
2025-11-09 • via Nuitee
E
Emerson • couple • co
8
Buen sitio y buena calidad de sus empleados
Pros:

Hubicacion

Cons:

El bufete

2025-11-04 • via Nuitee
J
Jose • extended_group • co
9
Todo super
Pros:

Instalaciones , ambiente muy chévere

2025-10-27 • via Nuitee
D
Diego Armando • couple • co
10
2025-10-25 • via Nuitee
A
Adriana
4
No lo recomiendo
Pros:

El agua de la piscina muy fria, por tanto no es muy apta para niños pequeños.
Los pasillos no tiene luz
Para el precio que se cobró no ofrecen servicios adicionales a la piscina.

2025-01-15 • via Nuitee
C
Carlos
10
Pros:

Excelente servicio e instalaciones confortables

2024-04-01 • via Nuitee
J
JORGE EMILIO
6
Pros:

Las instalaciones demasiado oscuras, adicional es un poco incomodo la poca privacidad que se tenia para el uso de la piscina y demás aréas teniendo en cuenta que los fds dan pasadía a personas que no se encuentran hospedadas en el hotel, los pavos dejaban suciedad a su paso y esta no era aseada oportunamente.

2023-06-27 • via Nuitee
B
Bill
8
Disney- themed, best for families
Pros:

Decent location about 10 minute walk across the river to town. Very accommodating staff. Busy only on weekends. Breakfast buffet on weekends. To-order on weekdays. Elevators and hot showers were rather hit or miss. Overall it was fine for the money.

2023-03-30 • via Nuitee