Hilton Chicago Magnificent Mile Suites

Hotels
•
Hilton Hotels & Resorts
8.5 (2806 reviews)
198 East Delaware Place , Chicago , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Friendly staff
Cons:
Poor customer service
High pricing for amenities
Issues with room facilities

Categories

Cleanliness
8.14
Clean and satisfactory in general, but issues reported in some rooms.
Service
7.61
Rude customer service reported by multiple guests.
Location
9.65
Perfect location for downtown walking and nearby attractions.
Room Quality
8.6
Rooms are spacious and comfortable, but some reported issues with outlets.
Amenities
9.13
Good amenities provided, but renovation of the pool was disappointing.
Value for Money
7.09
High prices reported, particularly for food and beverages.
Food and Beverage
8.64
Cafe food was good, but prices were high.
Overall Experience
9.11
Mixed experiences, but a generally pleasant stay reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:24

Property Description

Luxurious All-Suite Accommodation
Experience exceptional accommodation in the heart of Chicago city center at the all-suite Hilton Chicago/Magnificent Mile Suites. Enjoy a restful night's sleep on the signature Sweet Dreams bed and indulge in personalized services for a memorable stay.

Breathtaking Views and Top-Notch Amenities
Unwind at the rooftop pool and fitness center while taking in breathtaking views of the city skyline. The hotel offers first-class amenities to ensure a comfortable and enjoyable experience during your visit to Chicago.

Convenient Location Near Major Attractions
Explore the vibrant city with ease as the hotel is within walking distance to the John Hancock Center, Lakeshore Drive, Museum of Contemporary Art, Navy Pier, and more. Immerse yourself in the exciting nightlife and culinary delights of State Street just moments away.

Book now for an unforgettable stay at the Hilton Chicago/Magnificent Mile Suites.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 55 per day.

Location

Guest Reviews

8.5
Based on 2806 reviews
Cleanliness: 8.14
Service: 7.61
Location: 9.65
Room Quality: 8.6
Amenities: 9.13
Value for Money: 7.09
Food and Beverage: 8.64
Overall Experience: 9.11
S
Susan • solo_traveller • us
10
2026-04-24 • via Nuitee
R
Robert • solo_traveller • us
7
Pros:

Room was nice, clean with good amenities

Cons:

Water didn't get hot enough
Valet was slow and sometimes not responsive enough

2026-04-24 • via Nuitee
D
Diego • extended_group • es
8
2026-04-20 • via Nuitee
O
Oleksandr • couple • us
10
2026-04-19 • via Nuitee
W
Williams • family_with_children • us
8
2026-04-18 • via Nuitee
G
Gilet • couple • us
9
2026-04-15 • via Nuitee
F
Franklin • solo_traveller • gt
10
2026-04-13 • via Nuitee
B
Brittney • family_with_children • us
10
2026-04-13 • via Nuitee
L
Laurie • family_with_children • us
10
awesome
Pros:

Wonderful staff and perfect loction

Cons:

nothing

2026-04-09 • via Nuitee
• solo_traveller • ca
10
2026-04-09 • via Nuitee
D
Dejhia • solo_traveller • us
10
It was a good experience staying at this Hilton very clean and nice staff
Pros:

Clean

Cons:

N/A

2026-04-09 • via Nuitee
V
vanessaqD9621GK • Couples
10
Customer service
Pros:

Thank you Taylor she was awesome and made my accommodations for me to make a memorable trip !! I called in and she fulfilled every one! Wonderful giving me so much joy !

2026-04-08 • via Tripadvisor
E
Eline Synneva • family_with_children • no
9
Vi storkoste oss, supert hotell med veldig bra beliggenhet.
Pros:

Super beliggenhet, fine fasiliteter særlig treningsrom og basseng, fint rom.

2026-04-08 • via Nuitee
A
angelasB3494LT • Family
4
Stay somewhere else
Pros:

Absolutely the worst customer service of any Hilton property. The front desk manager is rude and condescending. He has no business in a customer facing role. Called to have an emailed receipt and the lady spoke with a tone of annoyance letting me know, “she will send it when she gets to it.” Really? Beautiful hotel but I would stay somewhere with better humans.

2026-04-07 • via Tripadvisor
N
Nacira • extended_group • cr
6
Pros:

Location

Cons:

Only 2 elevators worked and the hotel was full so we had to take the stairs a couple times and there is no clear indication of how to use them. That is dangerous!

2026-04-06 • via Nuitee
C
celiapH4740IX • Couples
6
Housekeeping at 8:30am?
Pros:

The room was outdated and at 830am when we’re still laying in bed, housekeeping knocked and then opened the door. They did not announce themselves all we heard was the door open. When i called the front desk she told me they were trying to service the room. If we have not notified you that we are out of the room that early, you should not be trying to enter the room. When I asked all the desk person said was to put the privacy sign up and that they start at 8. I have never had that happen at any of the hotels I’ve stayed at. Very odd and a little bit rude.

2026-04-04 • via Tripadvisor
R
R. Kelly • family_with_children • us
9
Fantastic hotel, better staff, and a great value.
Pros:

The hotel staff was beyond exceptional. The room wasn't opulent, but very nice, exactly as described, and VERY comfortable. The location was great for US, because of what we were there to do. Other locations may be preferable to other travelers depending on what their needs are, but this Hilton has fantastic valet and concierge staff, and is close to excellent restaurants, and close enough to mass transit to reach anywhere in the city easily.

Cons:

Any complaint would be nitpicking, because we got more than we expected.

2026-04-04 • via Nuitee
L
Lit-traveler • Couples • Los Angeles, California
8
Great room format and notably quiet!
Pros:

Much has been made in these reviews about dated decor, and it’s true that rooms at this hotel don’t reflect up-to-the-minute decorating trends. But ours on the 17th floor was tasteful, spacious, comfortable, and perfectly immaculate (the housekeeping at this Hilton is, in fact, unusually professional and unintrusive). As an added bonus, we had a sliver of a view of the lake. These are genuine suites, with walk-through bathrooms and separate bedrooms and living rooms. This high in the hotel, our room was absolutely silent, and the Hilton’s location, across the street from the ex-Hancock Tower, a block from Michigan Avenue, and two blocks from the lake, couldn’t be more convenient for shopping and cultural institutions. We also enjoyed the quality and selections at the quasi-Australian Chapel Street cafe off the lobby, although slapdash service in the dining room makes it better for a quick bite or takeout than for sit-down dining. In all, I’d certainly recommend this hotel and would enjoy staying here again.

2026-04-03 • via Tripadvisor
K
kellykE7181OF • Family
6
Location is the thing
Pros:

The location can't be beat, and I really appreciate the layout of the room which allowed for flex with our family of 3. The staff were friendly and helpful.

That said, the hotel needs renovating. Our room was stuffy, with several broken fixtures, holes in the carpet, and the extra blanket was visibly dirty. The food from the restaurant was not very good.

2026-04-03 • via Tripadvisor
J
John • couple • us
9
A perfect place to explore The Magnificent Mile and the Chicago Lakeshore.
Pros:

Perfect location, with comfortable large suites.

2026-04-03 • via Nuitee