Hilton Chicago Magnificent Mile Suites

Hotels
•
Hilton Hotels & Resorts
8.5 (2764 reviews)
198 East Delaware Place , Chicago , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Friendly staff
Cons:
Poor customer service
High pricing for amenities
Issues with room facilities

Categories

Cleanliness
8.14
Clean and satisfactory in general, but issues reported in some rooms.
Service
7.61
Rude customer service reported by multiple guests.
Location
9.65
Perfect location for downtown walking and nearby attractions.
Room Quality
8.6
Rooms are spacious and comfortable, but some reported issues with outlets.
Amenities
9.13
Good amenities provided, but renovation of the pool was disappointing.
Value for Money
7.09
High prices reported, particularly for food and beverages.
Food and Beverage
8.64
Cafe food was good, but prices were high.
Overall Experience
9.11
Mixed experiences, but a generally pleasant stay reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:24

Property Description

Luxurious All-Suite Accommodation
Experience exceptional accommodation in the heart of Chicago city center at the all-suite Hilton Chicago/Magnificent Mile Suites. Enjoy a restful night's sleep on the signature Sweet Dreams bed and indulge in personalized services for a memorable stay.

Breathtaking Views and Top-Notch Amenities
Unwind at the rooftop pool and fitness center while taking in breathtaking views of the city skyline. The hotel offers first-class amenities to ensure a comfortable and enjoyable experience during your visit to Chicago.

Convenient Location Near Major Attractions
Explore the vibrant city with ease as the hotel is within walking distance to the John Hancock Center, Lakeshore Drive, Museum of Contemporary Art, Navy Pier, and more. Immerse yourself in the exciting nightlife and culinary delights of State Street just moments away.

Book now for an unforgettable stay at the Hilton Chicago/Magnificent Mile Suites.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 55 per day.

Location

Guest Reviews

8.5
Based on 2764 reviews
Cleanliness: 8.14
Service: 7.61
Location: 9.65
Room Quality: 8.6
Amenities: 9.13
Value for Money: 7.09
Food and Beverage: 8.64
Overall Experience: 9.11
A
Ali • family_with_children • us
8
Very nice place and location
2026-03-27 • via Nuitee
V
Vincent • couple • us
10
Pros:

Good view from pool. Great location. Awesome to have a living room separate from the bedroom.

2026-03-24 • via Nuitee
K
Katie • family_with_children • us
10
We had a great stay
Pros:

The view of the pool was great! Short walk to everything. Clean, comfortable.

Cons:

At night the pool was packed and not controlled well. Parents not paying attention. People drinking alcohol. It was complete chaos. Nothing the property really could do about it.

2026-03-22 • via Nuitee
F
Farr • solo_traveller • us
9
Pros:

It was peaceful

2026-03-21 • via Nuitee
S
Susan • extended_group • us
10
Would stay again hard to find a good hotel these days
Pros:

Very clean and all staff very friendly

2026-03-19 • via Nuitee
K
khulan • couple • mn
10
2026-03-18 • via Nuitee
Z
Zorzetto • couple • it
8
2026-03-17 • via Nuitee
D
Diane • family_with_children • us
7
Cons:

could not adjust temperature in room too hot

2026-03-16 • via Nuitee
H
Hayes • couple • us
7
2026-03-15 • via Nuitee
E
Eugene • couple • us
9
2026-03-10 • via Nuitee
L
Luis • couple • us
5
Pros:

Location,

Cons:

The room seemed clean but the night stands had dust all over and long hair from other customers

2026-03-05 • via Nuitee
Оксана • extended_group • us
10
Отлично
Pros:

Все супер, но отель старенький. Ручки дверные отпадают в номере с видом на город, краны очень ветхие и текут! Если не обращать внимание на эти нюансы! Персонал супер плюс!

Cons:

Персонал великолепный

2026-02-26 • via Nuitee
A
Abdulaziz • couple • sa
9
2026-02-26 • via Nuitee
S
Samantha • couple • us
10
It was a great location within walking distance to so many great places
Pros:

The bellhop was so friendly and helpful!

Cons:

The website said the pool was closed so we didn’t bring out swim suits, but when we arrived the pool was open

2026-02-26 • via Nuitee
M
Mette • extended_group • us
9
We stayed only one night, but would stay again. The Australian restaurant attached to the hotel is phenomenal
Pros:

Fantastic location to where I needed to go.

Cons:

There was ZERO hot water in the bathroom. I had an ice shower!!!!

2026-02-25 • via Nuitee
W
W5453JLmd • Business
2
Loud guests and no support from hotel staff
Pros:

My first impression of this hotel was really nice. Till o had an issue and the hotel staff LIED and refused to assist me.
It was on Feb 22 2026 the room 1802 was trowing a party with loud music and many people in at it was going on after 11pm.
I first called the front desk, twice, and they said security personal went there. But nothing changed. I then went in person to the front desk, the security guy said that I could go back to the room that he would check right after me. Liar. I waited with my door open and he NEVER showed up to check in person on the people causing disturbance at this late of night.

I am disgusted by the lies and lack of accountability from the personnel from this hotel!

2026-02-23 • via Tripadvisor
A
Anna • family_with_children • pl
6
Disappointing
Pros:

The highly professional team.

Cons:

Absolute lack of closet space for jumpers etc by the entrance. We chose the hotel for its pool but it was closed. The breakfast vouchers were hardly enough to cover the costs of the breakfast. No decent duvets (as per US), uncomfortable sofa bed, microwave at the FLOOR level. The water we were given was in plastic bottles (!).

2026-02-14 • via Nuitee
O
Olga • solo_traveller • ua
10
2026-02-12 • via Nuitee
V
Victoria • couple • us
10
I like the service
Pros:

Service and respect

2026-02-11 • via Nuitee
C
Claudia • family_with_children • us
10
2026-02-10 • via Nuitee