DoubleTree by Hilton Orlando Airport Hotel

Hotels
•
Doubletree by Hilton
8.2 (876 reviews)
5555 Hazeltine National Drive , Orlando , us

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Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Outdated rooms

Categories

Cleanliness
6.8
Room cleanliness issues reported, with dirty bathrooms and stained bathtubs.
Service
9.3
Overall friendly staff mentioned, especially valet and front desk personnel.
Location
8.8
Great location near the airport with convenient access.
Room Quality
7.3
Rooms were noted to be a bit outdated and not special.
Amenities
8.3
Good amenities, although some aspects could be improved.
Value for Money
7.8
Noted issues with pricing and customer service expectations.
Food and Beverage
8.8
Food was mentioned positively at the bar.
Overall Experience
8.5
Mixed feelings, with both some positive and negative experiences shared.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 04:24

Property Description

Convenient Location & Free Shuttle Service
Located just 5 minutes from Orlando International Airport, the Double Tree by Hilton Orlando Airport offers a complimentary airport shuttle service, ensuring a stress-free arrival and departure for guests.

Modern Amenities & Leisure Facilities
Each room is equipped with a flat-screen cable TV, coffee-making facilities, and ironing amenities. Guests can unwind at the outdoor pool, stay active at the fitness center, or utilize the 24-hour reception and business center during their stay.

Delicious On-Site Dining
Indulge in American cuisine at Landings Bistro, the hotel's on-site restaurant serving breakfast and dinner. With easy access to major attractions like Walt Disney World and Universal Studios, the hotel is the perfect choice for both leisure and business travelers.

Book now for a memorable stay at Double Tree by Hilton Orlando Airport!

Important information:

A valid photo ID and credit card are required at check-in. Special requests are subject to availability, can't be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 20 per day.

Location

Property Accessibility

Total Disability Score: 50.57
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 876 reviews
Cleanliness: 6.8
Service: 9.3
Location: 8.8
Room Quality: 7.3
Amenities: 8.3
Value for Money: 7.8
Food and Beverage: 8.8
Overall Experience: 8.5
M
Michele • couple • us
1
Will NEVER go back. Gross!!!That blanket was so gross and I have the photos for proof
Pros:

The cheeseburger that's it

Cons:

I was disgusted. The staff was rude, the blanket was filthy, the water didn't drain for hours in the bathtub. I let the front desk know and they rude about it instead of being apologetic. I will never stay there again!! I was itchy all night thinking the place may have had bugs too

2026-04-21 • via Nuitee
• solo_traveller • us
9
2026-04-16 • via Nuitee
J
Joyce • couple • ky
8
2026-04-09 • via Nuitee
C
Crowe • couple • us
1
2026-04-07 • via Nuitee
K
Katie • family_with_children • us
7
2026-03-30 • via Nuitee
A
Alice • solo_traveller • us
8
Pros:

Very clean and friendly staff.

Cons:

Food menu can improve.

2026-03-28 • via Nuitee
T
Torrey • couple • us
7
I only stayed for one night but I wouldn’t choose this hotel again
Pros:

The staff and location

Cons:

Dirty rooms, rust and chipped paint in bathroom, dirty floor

2026-03-24 • via Nuitee
M
matthewmW9786EG • Business
10
Louis and the team here are amazing
Pros:

Can’t say enough great things about the staff at this DoubleTree. Louis and the team were wonderful. Really appreciate all the help and thanks for the cookies! Cheers!

2026-03-21 • via Tripadvisor
S
sandydY2625MI • Friends getaway
4
A Big Disappointment
Pros:

A friend and I stayed at this Doubletree as she had an early flight.

Upon arrival, we were told that they did not have our reservation, so we quickly rebooked online, and assumed this was our error. The female front desk person was quite rude and abrupt - not helpful at all. When we returned to the desk to try to finalize our checkin, she avoided eye contact and walked away- we had to start with a new person ( who was very sweet).

We got to our room, unpacked and decided to turn the heat on as the room was quite chilly. Despite multiple attempts, we could not adjust the heat. The front desk was notified- initially said they would send someone up, but then clarified that furnace unit was inoperable and our options were to move to a different room or use more blankets. Why would they book someone in a room with known heating issues when there were other rooms still available?

We packed up and moved to new room. Heat was fine, but shower curtain was broken and tub didn’t drain. No luggage rack in room. Only 1 washcloth and 3 pieces of tissue.

Later that night, the hotel intercom went off- apparently in error as the announcement was never completed.

I’ve stayed at multiple Doubletree Hotels in past and expected the same high level of quality, but this particular hotel failed in multiple regards.

The front desk DID give vouchers for 2 free dinners and breakfasts, but again, the quality was sadly lacking.

2026-03-20 • via Tripadvisor
P
Paul • couple • us
10
Very nice needs some attending
Pros:

The people. Staff were amazing. BOOKING.com had an issue and they vouchered our dinner took responsibility even though not their error. Always friendly, every person!

Cons:

Room was musty, no fan in bathroom. I think connected. My dad is very sick today and Im sure its mold related. I even moved him to the less musty room. : (

2026-03-20 • via Nuitee
K
kelly • couple • ca
9
Excellent location, very convenient to airport/restaurants
2026-03-17 • via Nuitee
F
f_bioc712 • Solo travel
10
Customer service impeccable
Pros:

I recently stayed at the DoubleTree by Hilton Orlando Airport and had a very positive experience overall, especially thanks to the excellent customer service from the front desk.

During my stay, I had a small issue with the shower in my room. After noticing the problem, I contacted the front desk and was assisted by Javangha. From the moment he responded, he was incredibly kind, professional, and attentive. He handled the situation quickly and efficiently, making sure the issue was resolved without any hassle.

What really stood out to me was his attitude. Javangha treated the situation with genuine care and made me feel like my comfort truly mattered. It’s always refreshing to encounter someone who represents their hotel with such warmth and dedication to great service.

Thanks to his help, what could have been a frustrating moment turned into a great example of how excellent customer service can make all the difference. I truly appreciate her kindness and efficiency and hope the hotel recognizes what a valuable team member he is.

I would gladly stay here again and thank the team — especially Javangha — for making my stay a pleasant one.

2026-03-10 • via Tripadvisor
Z
zhouy715 • Business
2
Better Choices Available
Pros:

This hotel room from my experience is dirty, and unkept. When I first went to the room the door was not locked, found you had to slam it to close. Dirty carpet, broken wall fixtures, broken glass mirrors in bathroom. door stop completely destroyed. I'll never stay at this property again.

2026-03-09 • via Tripadvisor
U
urbina • couple • us
10
2026-02-26 • via Nuitee
M
Maite • extended_group • us
8
2026-02-23 • via Nuitee
S
shirac59 • Business
10
Javaughn
Pros:

Amazing service. Javaughn is the best

2026-02-22 • via Tripadvisor
6
666keneshab • Business
10
Wonderful
Pros:

The staff was friendly, professional, and always ready to help with a smile. From check-in to check-out, everything was smooth and welcoming. Javaugh went out his way to make my trip comfortable. He truly made my stay comfortable and enjoyable. I would definitely stay here again!

2026-02-22 • via Tripadvisor
K
kelitaj2026 • Business
10
Javaughn is Amazing
Pros:

Javayghn has always helped when something has gone wrong with my stay. He has always done it with a smile. He is the face of hospitality and I’m so thankful he is a part of the Hilton brand!

2026-02-22 • via Tripadvisor
C
Cheryl • couple • us
9
Recommend
Pros:

Clean and convenient

Cons:

Pool was not heated
Breakfast not included

2026-02-22 • via Nuitee
9
97keithw • Business • Frimley Green, Surrey, England
10
Very good standard Airport hotel
Pros:

This is one of the best airport hotels I have stayed at.
Very friendly and helpful reception staff.
The building itself is clean and fresh with a lovely pool.
The room was very spacious and included a balcony. The bed was to the usual exemplary standard at a Hilton.
The shower was powerful and piping hot.
Breakfast was a good selection with nice fresh fruit options as well as cooked choices.
Shuttle runs every 15 minutes, but if you are waiting at the terminal then give the hotel a ring so they know you are there.

2026-02-15 • via Tripadvisor