Omni Chicago Hotel

Hotels
•
Omni Hotels
8.7 (1241 reviews)
676 North Michigan Avenue , Chicago , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Cons:
Issues with room comfort
Value for money concerns

Categories

Cleanliness
8.41
Some reviews mentioned issues like worn sheets and tight bedroom space, indicating a below-average cleanliness experience.
Service
9.38
Multiple reviews praised the staff for being amazing and helpful, suggesting above-average service.
Location
9.42
Numerous reviews highlighted the great location and convenience to attractions, indicating a strong positive sentiment.
Room Quality
8.37
Some guests reported issues with comfort in room amenities, such as the sofa bed and tight spaces.
Amenities
8.9
There were mixed reviews about the amenities with some positive mentions, but specific negatives were also mentioned.
Value for Money
7.86
Guests felt the pricing was not justified by the quality of their stay, affecting the perceived value.
Food and Beverage
8.41
Issues with restaurant availability during stay indicate areas for improvement in this category.
Overall Experience
8.88
Overall sentiment from various reviews suggests a generally positive experience with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 23:16

Property Description

Luxury All-Suite Accommodations
Experience the ultimate in luxury at the Omni Chicago Hotel, located on Michigan Ave. Enjoy spacious suites with separate living areas and top-notch amenities for a comfortable stay.

Prime Downtown Location
Situated along the Magnificent Mile, our hotel offers easy access to the best of Chicago. Explore iconic landmarks, upscale shopping, and renowned dining options just steps away from your suite.

Fine Dining at 676 Restaurant & Bar
Indulge in exquisite culinary creations at our on-site restaurant, 676 Restaurant & Bar, after a day of sightseeing. Treat yourself to a memorable dining experience right at the heart of Chicago.

Book your stay at Omni Chicago Hotel now for a luxurious and convenient experience in The Windy City.

Important information:

Destination Charge Includes the following:

- Complimentary Premier Wi-Fi
- Bottled Water upon request at the Front Desk
- Local & Toll Free Phone Access
- Digital Wall Street Journal
- One Complimentary rollaway, per stay (upon request)
- Complimentary Microwave upon request
- $10 Laundry/Dry Cleaning Credit.
- Hotel is no longer accepting cash for the incidental deposit.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 80 per day.

Location

Property Accessibility

Total Disability Score: 39.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.7
Based on 1241 reviews
Cleanliness: 8.41
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.9
Value for Money: 7.86
Food and Beverage: 8.41
Overall Experience: 8.88
R
Regine • family_with_children • us
10
2026-02-10 • via Nuitee
Z
Zachery • couple • ca
10
A great stay and in a great location.
Pros:

The hotel was great and was in a really great location for us. The staff was also top tier. I also loved the view from our room.

2026-02-10 • via Nuitee
S
Susanne • family_with_children • us
8
2026-02-09 • via Nuitee
V
Victoria • couple • us
9
2026-01-31 • via Nuitee
A
Amy • extended_group • us
10
2026-01-24 • via Nuitee
A
Al-Ajmi • family_with_children • us
7
الاقامه جميله لكن لو كانت بمواقف للنزلاء مجانيه كانت ستكون اجمل ولو اضافو وجبه الافطار ستكون الافضل ولو غيرو سياسه التام
Pros:

الموقع ممتاز وتعامل الموظفين

Cons:

السعر مرتفع مقابل ما تحصل عليه خصوصا في سعر مواقف السيارات ثانيا لم استرجع التأمين بعد مرور اسبوع مع ان الموظف اخبرني بانه يسترجع في ثلاث ايام وللاسف هذا ما يحدث في الكثير من الفنادق الموجوده

2026-01-23 • via Nuitee
K
Kimberly • extended_group • us
10
2026-01-20 • via Nuitee
K
katsouli • family_with_children • us
10
2026-01-20 • via Nuitee
A
AgorOhien • couple • us
5
2026-01-19 • via Nuitee
K
Kirk • solo_traveller • gu
9
This is a great hotel with lots of amenities and very friendly staff.
Pros:

From the time I entered the hotel I was warmly received, especially by the front desk, staff particularly individual name Naomi. She did a great job at explaining things to me and helping me with whatever I needed, and also set up a complementary tray with some food, which was very, very nice

Cons:

The pillow was a little too hard for me from what I’m used to, but this happens in a lot of hotels that I’ve stayed at around the world

2026-01-19 • via Nuitee
J
Joe • family_with_children • us
9
2026-01-19 • via Nuitee
J
Jimmy • couple • us
3
The front deck never said what they charged me
Cons:

When I booked the hotel it said it was 350.00 a night when we got there it was over 400 a night

2026-01-19 • via Nuitee
C
CARLOS • family_with_children • us
8
Pros:

ubicacion

Cons:

no me entregaron la factura al entregar al hotel y hasta este momento no he recibido la factura

2026-01-19 • via Nuitee
M
Mary • solo_traveller • us
9
2026-01-18 • via Nuitee
S
Steve • couple • us
6
2 hits and a miss.
Pros:

Nice hotel, Staff is all friendly and responsive to requests.

Cons:

The single pane windows on a cold Chicago night and a heater that didn't quite heat up until the sun rose. brr : (

2026-01-09 • via Nuitee
T
Tameeka • couple • us
7
2026-01-09 • via Nuitee
A
Aldo • couple • it
10
Tutti cordiali
Pros:

Tutto

2026-01-08 • via Nuitee
L
Latrina • couple • us
10
Pros:

Everything!!

Cons:

I left my blue and black Jordan’s in room 1404 . Jan 3 I called and they didn’t return them😡

2026-01-06 • via Nuitee
J
Janellwright • extended_group • us
10
2026-01-05 • via Nuitee
K
Kwame • couple • us
10
2026-01-05 • via Nuitee