Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Outstanding service
Great location
Comfortable rooms
Cons:
Breakfast food quality
Room size issues

Categories

Cleanliness
7.58
Overall cleanliness was satisfactory but mentioned issues in some reviews.
Service
9.55
Outstanding service mentioned repeatedly, especially from staff like Diego and Jenny.
Location
8.59
The hotel is well-located for shopping, dining, and theater access.
Room Quality
7.54
Some rooms were described as small and requiring rehab, but still comfortable.
Amenities
8.07
Amenities were appreciated, with particular mention of good service.
Value for Money
8.03
Overall good value highlighted, but some constraints in room size.
Food and Beverage
6.58
The breakfast food received particular criticism for being greasy and overly salted.
Overall Experience
8.05
Many reviews expressed a positive overall experience, with some reservations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:41

Property Description

Historic Charm in the Heart of Boston

Luxurious Amenities: Boston Park Plaza offers rooms with modern amenities including flat-screen TVs, blackout shades, and Chromecast® streaming. Guests can dine at the on-site restaurant, Off The Common, or enjoy a contemporary steakhouse experience at STRIP by Strega. Starbucks® and a gift shop are conveniently located in the lobby.

Business & Fitness Facilities: The hotel features a 24-hour FedEx business center, meeting facilities, and two fitness centers. Guests can also access Lynx for personal training and group fitness classes, as well as Boston’s first Topgolf Swing Suite.

Prime Location: Situated in the Theatre District, the hotel is within walking distance of popular attractions like Boston Public Garden and Boston Common. With easy access to Newbury Street and historic sites, Boston Park Plaza offers a convenient and luxurious stay.

Book your stay at Boston Park Plaza for a memorable Boston experience!

Important information:

Please note that there will be a credit card pre-authorized hold. It will take 7-10 business days to release the hold.

Please note, the resort fee includes the following value-add amenities:
*Premium guest internet access;
*daily $15 food and beverage credit (excludes room service);
*daily $15 dry cleaning credit;
*Lynx Fitness Club access;
*Press Reader access.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 68 per day.

Location

Property Accessibility

Total Disability Score: 80.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric, regular
  • Entrance Door Width: 152
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 6166 reviews
Cleanliness: 7.58
Service: 9.55
Location: 8.59
Room Quality: 7.54
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 6.58
Overall Experience: 8.05
3
337archanae • Family
10
6 days stay at Hilton Park Plaza Boston
Pros:

Liked the place.
Suhaila was super helpful right from check-in, room upgrade and getting everything needed. Sincere appreciation for Suhaila. Had a pleasant stay.

2026-05-30 • via Tripadvisor
M
mattsR2837MO • Family
8
Great location.
Pros:

The location is fantastic. The only downside was the construction on the building’s interior, which began at 8 a.m. and involved hammering for about 40 minutes straight. Apart from that, there were no complaints. Clarissa at the restaurant was amazing! The breakfast was delicious every day.

2026-05-30 • via Tripadvisor
P
Peter • couple • de
7
Hoher Übernachtungspreis für Top Lage
Pros:

TOP Lage

Cons:

Massenhotel

2026-05-30 • via Nuitee
E
Enrico • extended_group • it
8
Pros:

Posizione

2026-05-30 • via Nuitee
P
Piet • extended_group • be
5
Perfecte locatie, gemiddeld hotel.
Pros:

Locatie

Cons:

In bar viel niets te eten gedurende de dag

2026-05-30 • via Nuitee
C
CynthiaSayes • Family
10
Visit Hilton Boston Plaza and ask for Tommy; THE BEST!
Pros:

Our time in Boston was elevated due to the wonderful time spent at the Hilton Plaza! Tommy greeted us both mornings with a warm smile and helpful attitude that made our day start off great!

2026-05-29 • via Tripadvisor
N
Nurten • couple • cy
8
2026-05-29 • via Nuitee
M
Maria Victoria • couple • ar
8
2026-05-29 • via Nuitee
G
Global68562861714 • Business
10
Outstanding Hospitality
Pros:

Suhaila at the Hilton front desk was wonderful. She was very kind, professional, and welcoming, and made me feel truly taken care of. I really appreciate her excellent hospitality and would like to recognize her for the great service.

2026-05-28 • via Tripadvisor
T
Thomas • couple • us
10
Best hotel I’ve stayed at in the United States
Pros:

Very clean very helpful staff

Cons:

Nothing

2026-05-28 • via Nuitee
2
215matanh • Business
10
Suhaila is awsome
Pros:

Great stay, suhaila was helpful with my checking in and

2026-05-27 • via Tripadvisor
L
Louise • couple • gb
9
Beautiful bar area and staff were very helpful.
Pros:

Central location

Cons:

Nothing

2026-05-27 • via Nuitee
D
DaveDuff • Couples • Norton, Massachusetts
4
Nice Hotel, But Unexpected Fees and Maintenance Issues Were Frustrating
Pros:

My wife and I stayed at the Boston Park Plaza for one night while attending a friend’s wedding.

Our first impression was mixed. Finding the valet parking was confusing. While there is signage out front for valet, you actually need to drive around to the back of the hotel to complete the drop-off process and leave your keys. We spent about 10 minutes waiting in line before an employee informed us of this. The same area is also used for vehicle pick-up throughout your stay.

The lobby itself is very nice — modern, spacious, and inviting. There are plenty of seating areas to relax, wait for others, or grab a drink at the bar. The front desk staff was also friendly and knowledgeable.

Our room on the 9th floor was quite small. It worked fine for just the two of us, but I think it would feel cramped for couples traveling with a baby or child. The room had a modern design overall, though there were noticeable maintenance issues such as cracked paint on doorframes and rust around the bathroom vent. My wife also found the mattress too firm, though that is obviously subjective. We also found a towel behind the mini fridge that the house cleaning staff must have missed during their room preparation.

The biggest issue during our stay happened the morning we checked out. The shower would not get hotter than room temperature. I had used it the night before with no issues, but the next morning there was essentially no hot water, even after letting it run for several minutes. We also noticed that the shower handle plate was loose and shifted easily. I mentioned both issues at checkout, and the front desk staff said they would have maintenance investigate.

We were also surprised by a $12 charge that appeared around 2 a.m. When we asked about it at checkout, we were told it was a fee related to the business center and fitness center — amenities we never used. This felt like a hidden or “junk” fee, especially since it was not clearly explained during check-in. Receiving a random overnight charge can understandably make guests uneasy.

The location, however, is excellent. The hotel is within walking distance of the Boston Public Garden, Boston Common, Newbury Street, and the Boston Public Library. It is also conveniently close to the Green Line and Commuter Rail, making it a great base for exploring the city.

Overall, we left disappointed. Given the Park Plaza name and the price point, we expected a more polished experience. Unfortunately, the lack of hot water and the surprise fee were the lasting impressions from our stay.

2026-05-26 • via Tripadvisor
H
Heidi • extended_group • us
7
The hotel was in a great location and clean.
Pros:

Location and cleaning staff member. The staff member who tidied our room was an exceptional worker. Haven’t seen that type of work ethic since before the lockdown for the pandemic. Immediately helping and insisted, “Just doing my job”. Extremely humble and kind.
The available water at the front desk.

Cons:

The sink drain was slow, the tub stopper was broken, and the ice makers on two floors didn’t function. After checking floors for ice, called the front desks. Slow to answer and never brought requested ice to the room. Simple request.

2026-05-26 • via Nuitee
C
Cathie • solo_traveller • gb
6
I am back in Boston next year and not likely to rebook the Hilton
Pros:

Public areas were really nice . Good location

Cons:

Rook was small and basic considering the cost.
I have been charged twice for my stay and now struggling to get to speak to anyone about the account error and get my money back.

2026-05-26 • via Nuitee
R
Ruben • couple • us
8
2026-05-26 • via Nuitee
M
M1121NBkimj • Couples
10
Nice holiday weekend stay
Pros:

Staff very welcoming. Queen room small but clean and comfortable. Had breakfast at the bar on our last day. Mostafa, was our server. Very attentive and friendly. Overall grassy and beautiful hotel.

2026-05-25 • via Tripadvisor
M
Maria • solo_traveller • gb
3
2026-05-25 • via Nuitee
M
Marina • couple • br
10
Uma boa lembrança de Boston
Pros:

Localização excelente, atendimento atencioso, check-in rápido e super limpo.

2026-05-24 • via Nuitee
T
Trek222058 • Couples
8
Good service
Pros:

Ranjan was very professional and friendly when replacing refrigerator in my room. Thanks

2026-05-23 • via Tripadvisor