The Craftsman Inn & Suites

Hotels
9 (707 reviews)
7300 E Genesee Street , Fayetteville , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Cons:
Cleanliness issues
Noise disturbances from other guests

Categories

Cleanliness
7.89
Several reviews cited cleanliness issues, such as cobwebs and lack of cleanliness.
Service
9.86
Staff members were described as super friendly and accommodating.
Location
9.4
Conveniently located near shopping and restaurants.
Room Quality
8.35
Rooms were described as comfortable with good amenities, although some were dated.
Amenities
9.38
Amenities like breakfast and the on-site restaurant received positive mentions.
Value for Money
8.34
Noted that the hotel is not luxury enough for the price charged.
Food and Beverage
9.39
Good breakfast options and an excellent on-site restaurant.
Overall Experience
9.36
Overall, guests had a positive experience during their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:55

Property Description

Luxurious Accommodations
Indulge in the elegant rooms at The Craftsman Inn featuring dark wood furnishings, cable TV, and cozy work desks. Suites are equipped with convenient amenities like a microwave and refrigerator, ensuring a comfortable stay for all guests.

Culinary Delights
Savor delectable American cuisine at The Limestone Grille, offering a diverse menu for breakfast, lunch, and dinner. Unwind at the fireside bar and explore an extensive wine list, perfect for relaxing evenings after a day of exploration.

Convenient Amenities
Stay connected with complimentary Wi-Fi, maintain your fitness routine at the on-site gym, and take advantage of business services including a well-equipped business center. Enjoy a seamless stay with dry cleaning services and easy access to Syracuse University and Onondaga Golf & Country Club.

Book now to experience a perfect blend of comfort and convenience at The Craftsman Inn in New York.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 707 reviews
Cleanliness: 7.89
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 9.38
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
S
Sandra • family_with_children • us
10
2026-06-25 • via Nuitee
M
Mieske • solo_traveller • us
7
Pros:

Location was good for our visit purposes unfortunately a power outage caused us to miss a dinner opportunity at the restaurant, which was the main reason we chose this hotel. The continental breakfast was good. Hotel was quiet at night.

Cons:

The hallways and room were on the dark side. A little more light, especially in the hallways, would be better. The shower leaked onto the bathroom floor. Price per night exceeded the quality of the room. Difficult to find adequate places to plug in mobile phones. Desk area of USB plugs shuts off when the main light is shut off so phones did not charge. Furniture seemed worn, floors on 2nd level squeaked, trim a little dusty.

2026-06-21 • via Nuitee
T
Tyus • couple • us
10
2026-06-18 • via Nuitee
D
Dalessandro • solo_traveller • us
10
I will stay here again. Thank you. Now
Pros:

Nice friendless staff.Clean hotel, excellent breakfast, of which is included in your stay.. I will definitely stay here again. Close proximity to LA moyne college. Nice steakhouse, i'm the property and of course the street from plenty of shopping.This is a nice hotel

2026-06-15 • via Nuitee
P
Plodowski • solo_traveller • us
8
Great location. Reasonable prices.
Pros:

The accommodations were beautiful.

Cons:

The beds were memory foam ... not comfortable for anyone with a bad back. The foam also retains heat and is so hot.

2026-06-12 • via Nuitee
W
Wendy • solo_traveller • us
9
2026-06-08 • via Nuitee
J
Jennifer • family_with_children • us
10
Pros:

The look and feel of the property made it feel like home. The restaurant next door was great with amazing food and drinks. Staff was top notch

2026-06-04 • via Nuitee
B
Brad • solo_traveller • us
9
Excellent facility, comfortable and quiet
Pros:

Nice, quiet, comfy centrally located. Free breakfast is a bonus. Modest but useful fitness room

2026-06-03 • via Nuitee
M
Mark • couple • us
7
Very nice
Pros:

Good, close to the areas of what we were there for.

Cons:

Rooms are small .

2026-06-02 • via Nuitee
H
Hilda • solo_traveller • us
9
Pros:

Hotel is very nice, rooms are spacious and modern, very clean, big TV screen, staff is very courteous, the lady that takes care of breakfast is very attentive and goes above and beyond to serve and help guests. Very conveniently located, has a nice restaurant plus you have a large strip mall in front (supermarket, food, clothing and different stores). 5 minutes or so from Green Lakes state park, the best combo of nature and urban setting.

Cons:

I wish rooms had a microwave, The small fridge was nice, not sure if it was defective or not very potent. At that value I feel microwaves should be available in rooms. Not a deal breaker considering other factors like a very decent breakfast and nice facility.

2026-06-01 • via Nuitee
C
Carl • solo_traveller • us
8
2026-05-30 • via Nuitee
B
Brittany • family_with_children • us
9
Pros:

Great breakfast. Incredible staff.

Cons:

No bathtub

2026-05-28 • via Nuitee
N
Nina • couple • us
10
2026-05-28 • via Nuitee
M
Michael • couple • us
10
2026-05-27 • via Nuitee
J
Jonathan • family_with_children • us
7
Steakhouse is a major letdown.
Pros:

Great location. Friendly staff. Modern updated bathrooms.

Cons:

Major let down at the Craftsman Steakhouse. Which was one of the reasons for selecting hotel. 4/4 plates came out with raw steaks that should have been medium. Restaurant seriously dropped the ball. We were forced to find another restaurant on zero notice with limited time left in the evening. Really compromised the experience on a weekend we were mourning the loss of my mother. Probably wouldn’t return based on that experience alone.

2026-05-25 • via Nuitee
T
Trek61554235663 • Family
10
Exceptional experience.
Pros:

Thank you for adding to our 49th anniversary experience. The room was perfect, dinner was awesome. Everyone working there was extremely nice and helpful. (Shout out to the front desk receptionist on Wednesday afternoon. Sorry, don't know her name) We love this area and plan on coming back.

2026-05-23 • via Tripadvisor
G
gilbert • couple • us
7
Under expectations, first time staying there and last time.
Pros:

Check in staff friendly. Evening staff "Andrew" was awesome. We had a toilet seat full of poop and he immediately came to the suite to clean the toilet, no questions asked.

Cons:

We expect cleaning staff to clean, especially under the toilet seat. The breakfast was nothing to brag about. Same as a Red Rood Inn or any lower cost hotel.

2026-05-20 • via Nuitee
7
776purrp • Solo travel
6
Convenient Location - Overpriced - minimal services and outdated dank room
Pros:

Booked a "suite" for SU graduation; paid over $1000 for one person for 2 nights. The outside of this hotel looks fancy and cool, but the room was neither. The suite is one room, zero decor, old furniture and lamps, a coffee maker that doesn't work, no room service, not even one bottle of water in the room. There is no information in the room about the hotel or the area; just a stark bare cold room with no vibe. The suites are in a separate building, and you have to walk across the parking lot to get to the lobby, where there is coffee and breakfast, which ends promptly at 10am. The peephole on the door was about 6 feet up, so I couldn't see out without a chair. It seems they can get away with charging $500/night based on limited availability in the area for people visiting Syracuse University. This "inn and suites" is more of a motel ala Schitt's Creek. Don't expect luxury, even if paying luxury prices.

Positive: convenient location, attached restaurant (which I did not try) nice staff.

2026-05-12 • via Tripadvisor
J
janeg65 • Friends getaway • Los Angeles, California
6
Mixed experience
Pros:

Manager and desk clerks sadly gave different information to guests. My room was never cleaned during my 3 1/2 day stay, and I only was able to get clean towels by finally finding someone to give me some at 11 PM the night before my departure. I was grateful to get a room during the Syracuse graduation, but the price was quite outrageous. Breakfast was good, and the people who worked were lovely and worked very hard, other than the manager who called me in the middle of the Syracuse graduation.

2026-05-11 • via Tripadvisor
G
Gail • solo_traveller • us
10
Pros:

The Craftsman was very clean and had a cozy vibe. The staff was friendly and efficient.

Cons:

I had no complaints and would stay there again.

2026-05-11 • via Nuitee