The Craftsman Inn & Suites

Love this place. We were never there before . Everyone there is so friendly. They greeted us at the desk and were friendly and since we were never there, they explained everything to us

Relaxing and comfortable

Location

Great location for visiting Green Lakes State Park. The property was near a shopping plaza and restaurants. Booking.com doesn’t mention it, but the breakfast is included and wasn’t your usual hotel fare- fresh sandwiches on croissants, fresh baked goods, glass plates and real silverware!

Beautiful design in true craftsman style, great restaurant next door with beautiful outdoor dining

The hotel was very pretty and the breakfast was nice. The rooms were pretty and big.

The staff were very friendly and helpful. Our room (a suite) was huge. Laundry facilities were free. Room had a kitchenette. Restaurant nearby. Breakfast had decent selection of options, including gluten free.

I left something of value in the room and the manager texted to say that they had found it, which I thought was excellent customer service.

We had a great stay at the Craftsman Inn. The room was lovely and very clean, the staff was pleasant. It's also a great location, across the street from a Town Center and minutes away from Green Lakes State Park. Complementary breakfast was a plus!
Would definitely stay there again and recommend it to others.

Having stayed at the Craftsman Inn several times in the past, this stay was extremely disappointing, to say the least !
Being placed on the first floor was not an issue, but the two dogs, left unattended, and barking every time someone passed by, was unacceptable. People can fly the "SERVICE DOG" flag, but it's gone too far and is abused and is out of hand. A service dog, #1, should accompany the handler being serviced, not left alone. #2, a true service dog is trained to be quiet, even if left alone for a short time. These animals were clearly just family dogs tagging along, ruining all surrounding guests stay, while the owner was out enjoying themselves.
After repeated calls, the front desk assured us that the owner was contacted and was returning, from where, who knows. After hours, we requested and were given a room change.

We have stayed here many many times. When they first took over, it was lovely and then it went downhill a bit and now it lovely again. The beds are extremely comfortable and the staff is very friendly. I find the breakfast just adequate, but that’s no different than any ofthese motels that serve breakfast. The location is perfect for us as we have family in the area.

DO NOT STAY HERE.

We have stayed here many times over the years as it is a convenient stop on our regular trips between Ohio and New Hampshire but will never stay here again.

We recently had a reservation for Thursday evening for a suite for three people. We called ahead to inform them we would be arriving after midnight and could only get an AI bot despite requesting to be connected to a human being. However the AI did take our name and information, repeatedly assured us that arriving late was not an issue, and left a note in the system for the front desk.

When we arrived however, our room had been given away. We were told by Lulu (the woman working the front desk overnight)that they assumed it was one person and so moved us to a room with one bed despite our reservation saying it was for three people and us having a confirmed booking for a suite. This alone would be unacceptable, especially given that we had called to confirm the late arrival, but what made this so much worse is how rude and dismissive Lulu was. We understand that mistakes happen, but she showed zero desire to attempt to problem solve or offer any kind of resolution. Moreover, even just being kind about it would have likely been enough but instead she was incredibly rude and kept saying “there’s nothing I can do”. It was clear that the person who worked the shift before her had screwed up and she was pissed that she had to deal with it.

I understand working the overnight shift at a mid-level hotel in suburban Syracuse is not a dream job, but one shouldn’t work the front desk at a hotel if they have zero interest in being helpful or considerate to customers.

We had noticed the quality going down here over the past several visits (rooms are starting to look very beat up, cleanliness slipping, staff doesn’t want to be there) but had continued to stay for the convenience along our regular route and the ability to bring the dog. We will certainly never be back. Reading through the reviews now it seems they have an issue with giving away people’s confirmed rooms so that alone should make you very weary of booking here.

This is clearly a place that does not care about customer service and is cutting every possible corner. Given that, you are much better off staying at a major chain hotel where you will at least have access to more reliable customer service in the face of an issue and the ability to earn loyalty points. Would love to see this place under new ownership that actually wants to run a decent hotel as it is certainly needed in the area but this is not it!

Reservation process was flawless, the room matched our expectations, the staff folks were genuinely concerned about our enjoyment during the stay, and the Craftsman Inn was a perfect focal point for our activities.