DoubleTree by Hilton Los Angeles Norwalk

It's need to be updated

Nothing every thing was perfect

Whole facility was crap. Get into the room you'll be welcomed by a damp rotten smell feels like something is mould, which is caused by the filthy and damp carpet. The only way to make yourself a bit better is to switch the AC to DRY mode and get fingers crossed praying that cleaning staff will not turn it off to FAN mode. Aircon broke down halfway during my stay: when I returned at 9PM the room was 60°F and the electrician told me that it's a jumping swtichboard issue that he can only get it fixed by tomorrow morning thus I had to cope with the winter night at SoCal with the room temperature at 50°F when I woke up shivering next morning. When I returned at 8PM totally worn out, the staff told me that the electrician cannot fix this issue and I had to pack all my stuff to move to another room. I did require housekeeping everyday but their cleaning staff missed for twice and for once they left two garbage of trash directly onto my desk above my personal stuff for no reason. As for the bathroom, I don't know which genius put that motion sensor in the bathroom and set up the awesome timeout setting. Unless you take a shower or bath really really quick as sonic, or you'll be suddenly left in the dark behind the shower curtain since the motion sensor won't cover the shower/bath area. The pipe in the wall will also make a loud humming noise if you or your neigbour is taking a shower or flush the toilet. The "coffee maker" provided in the room will only work with their coffee bag. Go buy your won kettle for tea. The facility info of this hotel at bookings.com indicates that microwave is provided in the room, don't get scammed, it DOES NOT. Maximum speed of their wifi stuck at 27 Mbps, and do not waste money pay for "high-speed" wifi, it's the same speed as free wifi. Even by the standard of 2016, 27Mbps is far from "high-speed" and they'll charge you $104.65 for 7 days and $59.8 for 4 days.

The room wouldn't go below 71 degrees. Requested a late check out which was honored until noon, but was bothered by staff multiple times to leave within 20 min after the regular checkout time.

I liked everything 10/10

During this trip, I stayed from Monday until Saturday. When I checked in on Monday, I asked for housekeeping on Wednesday at 12 PM. This is my first time asking for housekeeping as I usually just run by the front desk, but I thought it would be more convenient to have someone scheduled to swing by. I strip my bed sheets and gather my used towels before 12 PM on Wednesday to make it more convenient. 12:30 rolls around and no sign of housekeeping, so I call the front desk just to make sure I was still put down. They assured me that housekeeping was a little behind, but they will get to me. No problem at all! However, 4 PM rolls by, and me and my partner are kind of exhausted from waiting on the couch for the past 4 hours. I call the front desk again, and they said they will be sending someone up right now. I wait another hour and once it hits 5 PM, I decide to go down to the front desk to see what's going on. I find out that apparently I was put down for Thursday at 11:30 AM. Mind you, I specifically asked for Wednesday when I initially checked-in. When I explained the situation, they called housekeeping to send someone up. They then asked if I wanted to keep the Thursday scheduled, in which I said no because I never wanted it then. They also asked if I wanted it on Friday, in which I also declined. I was supposed to go out to dinner that night, but didn't as housekeeping didn't come until 5:40 PM and I was too drained and exhausted from waiting at that point. That could've been the end of it except on Friday around 3 PM, I get a call from the front desk asking if I would still like my scheduled housekeeping for that day...reminder, I never asked for housekeeping on Friday and I even told the front desk on Wednesday I did not want housekeeping. It was actually quite a bit frustrating that there seemed to be some miscommunication between the front desk staff and their system. This experience has made me not want to do scheduled housekeeping anymore.

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