Aaron Vientiane Hotel

The room is fine, not clean but Ok, there are paint and dirts on the floor. The furniture old. We booked Deluxe with balcony. The hotel is in the process of renovation. The front desk staffs are not friendly, not smile and not greeting guests. I can understand because they are mostly dealing with Chinese tourists…

The property are steps to the night market. Like most hostel here, the room has bare minimal. The room is a good size and the bed is comfortable. I experienced a black out for about 10 seconds. It’s a decent stay for the price.

Door was broken. Told customer service and they did NOT remedy until it fell off.

Opened the room door, walked in and 3 cockroaches ran across the floor. I appreciate its a warm country but i don't expect to be greeted by them.

5min walk to very popular Night Market. Hotel beginning to deteriorate from lack of care and service. We learned the hotel don’t pay livable wages, pay regularly, or pay staffs their full working salary. Staffs are often compensated only partially for their work and some months WITHOUT pay. That explains why the hotel is not kept clean. Most disappointing thing was seeing supervisor walk in and took the tips left for the worker, a single worker working alone in the cafeteria and pocket it for himself.

Maintenance is very bad.

Out of business

none

Hotel is in city centre
Convenient
Easy to get around

There was no hot water in the shower. My room didn’t have enough towels for two. Worst part, there were bed bugs.

Location is excellent close to bars restaurants night market Riverside. The hotel it's self is over priced room not cleaned sheets not clean dust under the bed no towels in room had to keep asking for them breakfast was the same each morning. One morning there was know jam asked if I could get my from the kitchen staff the reply was no pool could swim in it was far to cool and to much chloride in it sorry guys just beening honest on a better note the reception staff were excellent and the little guy who I guess with te portable app for potor man was a great little guy.

Best deal in Vientiane!
+ location
+ room
+ bathroom
+ many cabinets
+ Mekong River view
+ roof top pool
+ gym
+ friendly staff
+ price

Great location & clean, comfortable room. The rooftop pool area is a bonus with a lovely view of the Mekong however, it could be much more of a feature. Breakfast was adequate.

staffs were not as helpful as I would like them to be. They tried but was less skillful or trained in customer service. I wish they were a little more accommodating.

Otherwise location of this hotel is excellent, waking distance to everything I needed (food and shopoibg)..

Great new hotel. Nice staff. Good breakfast and good location

Location and room

Hotel couldn't find a record of my booking so initially was given an upgrade to the VIP suite but then later coming back in the evening was told I had to move to another room as the VIP suite had been booked. All rather disorganised really... Then going for breakfast in the morning not too late a time, there was nothing left and so the staff just went and fried me two omelettes... was expecting more for what I had paid. Overall, very disappointed with this hotel and not likely to choose to stay here again.

Waited thirty minutes at checkin because they could not find my booking
Room smelled of concrete as if new but hotel appeared to maybe refurbished
Bath Robes dirty around neckline as though never washed
No acknowledgement when transiting lobby
I believe I booked high floor with view of river, this was not registered on my copy of booking so ordinary room.
Cleaners were regular but not well trained so floor/ bathrooms not cleaned throughly.
In short I was an inconvenience to the running of the Hotel.

Well situated, close night market
People and food perfect
Great service

Good location
Clean
New hotel
Convenient
Everything is a walking distance

The only thing that I don’t understand is house keeping make up your room without your permission during your stay