Hotel Indigo Dallas Downtown by IHG

Hotels
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Hotel Indigo
8.4 (596 reviews)
1933 Main Street , Dallas , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Construction noise
Unexpected charges for breakfast
Limited dining options

Categories

Cleanliness
8.04
The rooms were nice and clean, but the shower had issues.
Service
9.01
Staff was friendly and helpful throughout the stay.
Location
9.05
The location was convenient and great for sightseeing.
Room Quality
8.5
Rooms were nice and modern, but some had noise issues due to construction.
Amenities
8.03
Limited amenities were available, including a charge for breakfast.
Value for Money
7.99
Good value for the central location, but additional charges were concerning.
Food and Beverage
7.54
Breakfast was charged unexpectedly and dinner availability was an issue.
Overall Experience
9.01
Overall a great stay, but some issues with value and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:56

Property Description

Central Location
Located in the heart of Dallas, Hotel Indigo Dallas Downtown is a landmark property just minutes away from the Dallas Convention Center.

Modern Amenities
The hotel offers contemporary guest rooms equipped with coffeemakers, refrigerators, free Wi-Fi, and a 24-hour fitness centre for the convenience of the guests.

Dining Experience
Indulge in delicious meals at Titches Bar and Bistro, offering breakfast, dinner, a full bar, and room service.

Book your stay at Hotel Indigo Dallas Downtown for a memorable experience in Dallas!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 44 per day.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.4
Based on 596 reviews
Cleanliness: 8.04
Service: 9.01
Location: 9.05
Room Quality: 8.5
Amenities: 8.03
Value for Money: 7.99
Food and Beverage: 7.54
Overall Experience: 9.01
A
Alberto • couple • es
1
Experiencia horrible, nos trataron fatal.
Pros:

La ubicación

Cons:

Arriving at a hotel at 2:30 in the morning after a long flight, with multiple delays and total exhaustion, should have one simple reward: a ready room and a bed to rest. At Hotel Indigo Dallas Downtown, the reality was quite the opposite.
Our stay had been booked and fully paid for months in advance. However, upon arrival, the receptionist —whose name started with M— informed us that, due to a supposed “technical update,” they could not give us our room. Whether this explanation is true or not, what is completely unacceptable is that we were not warned in advance, especially when the hotel advertises a 24-hour check-in service.
What followed made the situation even worse: we were left waiting for nearly 40 minutes at 3:00 a.m., in a city we do not know, completely exhausted after our journey. It is incomprehensible that, with a confirmed reservation made months ago, the hotel did not have a room ready for guests whose late arrival was entirely foreseeable.
The lack of professionalism did not end there. When I asked to file a complaint, the receptionist refused to provide contact details for a manager or supervisor, which only increased the feeling of helplessness and poor customer service.
To make matters worse, the situation continued the next day: we left the room at 9:00 a.m., and when we returned at 11:00 p.m., we found that the room had not even been cleaned. A basic service —the absolute minimum expected from any hotel— was simply not provided, especially after such a disappointing experience.
In short, poor management, lack of foresight, inadequate customer care, and a complete absence of solutions. An experience far below what one would expect from a hotel of this category, and certainly not one I would recommend.
Llegar a un hotel a las 2:30 de la madrugada después de un vuelo largo, con retrasos y agotamiento acumulado, debería tener una única recompensa: una cama lista y una habitación preparada.

2026-03-19 • via Nuitee
N
Natalie • couple • us
8
Great hotel, exceptional staff can’t wait to experience the hotel when renovation is complete
Pros:

Good location, clean, great staff. I was upgraded to a one bedroom suite..

Cons:

Restaurant and bar were closed, but that was OK. Gave me an opportunity to explore downtown.

2026-03-10 • via Nuitee
N
norman • solo_traveller • us
7
An okay stay in Dallas
Pros:

Good location; clean and comfortable

Cons:

Re-facing going on. Terrible view

2026-03-06 • via Nuitee
N
Naho • extended_group • us
8
2026-03-05 • via Nuitee
A
Angel David • solo_traveller • es
8
Pros:

la habitación, me subieron a una suite

Cons:

A pesar de que está en obras, la entrada no está bien indicada y el hall de entrada está muy lugubre, podría estar más confortable.

2026-03-03 • via Nuitee
8
810mians • Business
10
Southern Comfort
Pros:

I just stayed at Hotel Indigo Dallas Downtown and I’ve gotta say, this place really surprised me in the best way.

I pulled up in an oversized vehicle and was honestly expecting it to be a whole thing, but the valet team made it completely stress-free. William, Harry, Trung, and Donaldson were awesome — super accommodating and just genuinely cool about everything. No awkwardness, no hassle. They handled it like it was no big deal and made me feel taken care of right away.

When I walked in, Miss Dora greeted me and she was incredible. She really went out of her way to make sure everything was good and that I felt comfortable. It didn’t feel forced or scripted — it felt real. That kind of energy makes such a difference.

Breakfast the next morning was just as great thanks to Miss Laticia. She’s warm, welcoming, and exactly the kind of person you want to see first thing in the morning. She really sets the tone for a good day.

My last stay in Dallas was at The Adolphus, which is beautiful and more upscale, but this stay felt way more home-like and personal. It just felt comfortable — like people actually cared that I was there.

Overall, easy 10 stars. I’d stay here again without even thinking about

2026-02-28 • via Tripadvisor
D
Dr. Kerrie • couple • us
7
We enjoyed our stay. Good hotel. Good location.
Pros:

Princeton at the front desk was so nice and inviting. The room was amazing!!! The view! The wifi! The bed was comfortable. We were upgraded to a suite and it was so spacious. The hotel was in walking distance to great food. It was very close to a scooter tour we went on. There was also a beautiful park right across the street that my hubby and I walked one night.

Cons:

The hotel is under construction. The valet area is not great. There was one valet guy (older black guy) who was rude and didn't get speak or get our keys. He had to come to our room later to get them. Other than that the location of the hotel was perfect.

2026-02-23 • via Nuitee
B
bridgetw437 • Solo travel
4
Just why???
Pros:

Poor counter experience. Cars were parked with no driver in Valet. Entry way doors with signage that the doors were locked but there were no other entry doors accessible. Floor was wet and slippery with no signage to alert you.

2026-02-14 • via Tripadvisor
S
Sophie_Totof • family_with_children • fr
5
Bon Rapport qualité/prix
Pros:

L emplacement, la tranquillité et le confort des lits

Cons:

Hotel en travaux, propreté uniquement sur le visible .

2026-02-08 • via Nuitee
L
lgully85 • Friends getaway
10
Great stay
Pros:

Stayed at this hotel for four days during MLK weekend and had a great experience. Although there is construction and renovations, taking place at the hotel, they caused no disruptions at all. It was central to everything and I appreciate that parking is available right across the street. Everyone from the desk staff to valet to the housekeeping team were phenomenal. I also love the fact that they have a microwave in the lobby, which is super difficult to find at most hotels. I would definitely stay here again, if visiting Dallas.

2026-01-31 • via Tripadvisor
S
Sunny AKAJAMEH • family_with_children • id
2
Pros:

Its better to tell others that the hotel is undergoing renovation. Dont sell hotel under reconstruction.

Cons:

.location is close to everywhere

2026-01-29 • via Nuitee
N
Novocor • Family • Rosario, Province of Santa Fe, Litoral
10
Excellent Hotel
Pros:

Excellent hotel, All the staff were very attentive and friendly, the rooms were very spacious, the hotel is under renovation but we had a great time.

2026-01-28 • via Tripadvisor
Y
yaniv • family_with_children • il
7
Will not come back
Pros:

Location

Cons:

Didn’t updated they are under renovation no lobby no breakfast etc
Especially on cold days and weekend I missed that a lot they should say it and also charge less for that
Asked for Friday night dinner a stable to sit when I brought my food without any understanding till I asked to call the ceo or any one else
Disappointed

2026-01-27 • via Nuitee
A
Alberto • solo_traveller • es
6
2026-01-26 • via Nuitee
N
Nicholas • couple • us
10
2026-01-25 • via Nuitee
C
Cristina • couple • us
9
2026-01-24 • via Nuitee
L
Levy • extended_group • nl
9
Fantastic
Pros:

Inchecken with a fantastic lady who checked us in and helpen us with the room

Cons:

Nothing

2026-01-20 • via Nuitee
G
Gianina • solo_traveller • us
10
Such a friendly staff, well-situated location, and it didn’t feel like a big corporation hotel!
Pros:

Loved my experience at the hotel. It was a cozy and clean room. They were super flexible with both early check-in and free late check-out. I would 10/10 return here.

Cons:

Only thing was my phone could connect to the WiFi but not my laptop Not a huge deal I just used my personal hot spot.

2026-01-20 • via Nuitee
L
Luz I • extended_group • us
10
2026-01-19 • via Nuitee
B
Brittany • couple • us
7
did what needed to be done in the little bit of time i was there. very pleasant staff!
Pros:

everything was good.

Cons:

the construction being done. had i known prior i would’ve never stayed here.

2026-01-19 • via Nuitee