Charleston Santa Teresa Cartagena

Hotels
•
Independent
9.2 (125 reviews)
Carrera 3 # 31-23, Centro Plaza de Santa Teresa, Cartagena, Bolivar, 130001 , Cartagena , CO
573160276001

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Facilities

Full-service spa
Boat tours nearby
Fitness facilities
Proposal/romance packages available
Parasailing nearby
Free bicycles on site
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
See all facilities

Review Highlights

Pros:
High cleanliness standards
Exceptional staff service
Excellent location
Beautiful room quality
Great amenities
Delicious food
Cons:
Ongoing renovations

Categories

Cleanliness
9.55
Guests frequently mentioned the cleanliness of the hotel as exceptional.
Service
9.55
The staff were described as friendly and professional, going above and beyond to assist guests.
Location
9.55
The hotel is ideally located within walking distance of attractions.
Room Quality
9.05
Rooms are described as beautiful and well-maintained with great attention to detail.
Amenities
9.05
The hotel offers a range of excellent amenities including a gym and pool.
Value for Money
8.55
While some guests noted areas for potential improvement, the overall experience was seen as worth the price.
Food and Beverage
9.05
Guests reported exceptional dining experiences including outstanding breakfasts.
Overall Experience
9.25
The overall experience was described as luxurious and seamless.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 08:20

Property Description

Luxurious Amenities
Indulge in massages, body treatments, and facials at the full-service spa. Take a dip in the outdoor pool or work out at the fitness center for relaxation and recreation.

Culinary Delights
Satisfy your appetite at one of the 3 on-site restaurants, enjoy 24-hour room service, or sip a drink at the bar/lounge. Buffet breakfasts are served daily for a fee, catering to your dining needs.

Prime Location
Ideally situated in Cartagena Walled City, minutes away from Clock Tower and Walls of Cartagena. Explore nearby attractions like Plaza de San Pedro Claver and Cartagena's Gold Museum easily.

To immerse yourself in luxury and convenience, book your stay at Charleston Santa Teresa Cartagena now!

Important information:

  • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
  • Pool access available from 7:00 AM to 6:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

9.2
Based on 125 reviews
Cleanliness: 9.55
Service: 9.55
Location: 9.55
Room Quality: 9.05
Amenities: 9.05
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 9.25
C
Consuelo • partner
10
Pros:

Clean rooms, excellent staff

2025-10-09 • via Nuitee
C
Catherine • family
10
Pros:

Th best hotel in town!! Wouldnt change it for anything, the hotel itself, the staff, the food everything perfect 10/10

2025-10-08 • via Nuitee
C
Cynthia • family
10
Pros:

From the moment I arrived, the experience was flawless. The staff were warm, professional, and went above and beyond to make me feel welcome. The room was spotless, beautifully designed, and offered every comfort I could need. I especially loved the attention to detail—from the quality of the linens to the thoughtful amenities.

The food and service were exceptional, and the entire atmosphere felt calm, elegant, and relaxing. Every interaction—from check-in to checkout—was smooth and pleasant. I left feeling refreshed and truly cared for.

Highly recommend this hotel to anyone looking for a luxurious, seamless experience. I’ll definitely be returning!

2025-10-05 • via Nuitee
V
Vittorio • partner
10
Pros:

Excellent stay !!!

2025-10-02 • via Nuitee
L
Lewis • partner
8
Pros:

The property was under going renovations.But we enjoyed our stay. The hotel is still nice, the included breakfast was outstanding, and the location is great. We will be back.

2025-09-26 • via Nuitee
M
Michelle
10
Pros:

Charleston Santa Teresa Hotel has all the positives expected of a 5 star hotel: impeccable residence, superb food and restaurant, amazing architecture both internal and out - - - - - What I appreciate MOST about Charleston Santa Teresa is the pleasures of a 5 star resort without ANY of the pretentiousness or snobbery which is usually associated with luxury. I would highlight the staff of the hotel most of all as being friendly, involved, respectful, understanding, polite, and appropriate. - - - I am a traveler who presents as an adult aged woman of color, I felt welcomed in the Santa Teresa. There was zero being questioned about my stay. There was no being treated as if I were expected or encouraged to leave. No one, not fellow guests nor staff, questioned me nor made me feel unwelcome. My stay was divine. I will stay here the next time I travel to this area. I will recommend the Santa Teresa to anyone and I strongly encourage you to stay there.

2025-09-06 • via Nuitee
A
Anna Kostova • family
10
Pros:

We loved, loved, loved our stay at the Charlston Santa Teresa in Cartagena. We were greeted with elegance, cleanliness, and very friendly and honest staff, who were professional by the highest standards, and also looked out for our well being and safety. And that is something that no money can buy! Beyond that, there are the usual amenities like a gym, a pool, a nice restaurant, magnificent views (granite baths, beach proximity and city center not included - NOT kidding). The breakfast, too, was out of this world!

2025-08-21 • via Nuitee
D
Denny • family
10
Pros:

Awesome location within the old city, the best!

2025-08-19 • via Nuitee
M
Michelle
10
Pros:

Staff is extremely kind.

2025-08-18 • via Nuitee
L
Lida • partner
10
Pros:

This hotel is excellent - very clean and beautiful ! Breakfast was delicious. I would give the service 6 stars! The staff was super attentive to us during our stay - bringing anything we needed to our room within a minute. They also accommodated our ask for a room upgrade and a late check out. Highly recommend this hotel

2025-08-12 • via Nuitee
B
Barbara • partner
10
Pros:

You don’t need to go out from the Hotel. There is everything excellent and more.

2025-07-27 • via Nuitee
K
Keisha M Lavia • friends
10
Pros:

Hotel is clean and beautiful. The staff is friendly and very helpful. Everything is within walking distance of the hotel.

2025-07-25 • via Nuitee
A
abigail Jo • partner
10
Pros:

I loved everything about it especially the location

2025-07-21 • via Nuitee
I
Igor Yovanny • family
10
Pros:

Excellent services good quality of amenities, the staff very good

2025-07-20 • via Nuitee
L
Luis • family
10
Pros:

Great location, staff and property

2025-07-18 • via Nuitee
T
THIERRY
8
Pros:

The location is great, the hotel itself is also very good. The breakfast / restaurant location is very enjoyable and the staff are friendly and helpful. The room was also very nice and the bed very comfortable.
The rooftop location by the pool could benefit from additional shade / parasols.
This is a minor point but the hotel could do more to disguise the view on the outside air conditioning units when up on the rooftop (not visible from all areas however).
Overall a very good hotel in a good location.

2025-07-14 • via Nuitee
M
Marcelo • family
2
Pros:

Recibimos muy mal trato de Roy y Yarlenis, nos cobraron extra por una menor de 14 años cuando teníamos la reservación de una habitación para 3 personas, desconocieron que mi hijastra fuera la hija de mi esposa pidiendo documentación del padre, fueron mal educados, súper groseros y este hotel no vale lo que cobran, nos sentimos robados y no regresaremos , no lo recomendamos y ojalá que algún general manager supervise el mal customer service de esas amargadas personas Roy y Yarlenis .

2025-07-05 • via Nuitee
V
Viviana • partner
10
Pros:

Wonderful staff, amenities and cleanliness. Walking distance to main attractions.

2025-07-05 • via Nuitee
L
Luis • family
10
Pros:

100% recommended excelente in all aspect

2025-06-30 • via Nuitee
G
Guillermo • partner
10
Pros:

Great stay, everything was excellent, cleanliness of the room, amenities, too much to list.

2025-06-25 • via Nuitee