Park Plaza Victoria Amsterdam

Hotels
•
Park Plaza Hotels & Resorts
8.6 (11856 reviews)
Damrak 1 - 5 , Amsterdam , NL
+31 20 623 4255

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent central location / canal/station views
Friendly and helpful staff
Good/Extensive breakfast
Spacious, modern rooms and bathrooms
Requests (e.g., baby crib) accommodated
Cons:
Rooms not cleaned or superficially cleaned on some days
Undisclosed construction/scaffolding causing noise, privacy and safety concerns
Reception reliability issues and inadequate compensation for disruptions
Elevators often crowded/slow

Categories

Cleanliness
6.5
Multiple guests reported missed or superficial cleaning (rooms not cleaned on second day, had to ventilate on arrival); clear negative mentions.
Service
9.2
Staff repeatedly described as friendly and helpful and fulfilled requests (e.g., baby crib); one notable reliability issue at reception regarding construction information/commitments.
Location
9.6
Consistently praised as excellent/central with canal and station views; very convenient for sightseeing and walking to attractions.
Room Quality
8.6
Rooms and bathrooms described as modern and spacious with good views, but some guests experienced maintenance issues and intrusive scaffolding/construction.
Amenities
8
Good breakfast and standard hotel amenities, but frequent elevator crowding and limited on-site compensation for disruptions were reported.
Value for Money
8.8
Several guests called it great value and recommended the stay; however construction disruptions and service reliability issues reduced perceived value for some.
Food and Beverage
9.2
Breakfast repeatedly praised as extensive and enjoyable.
Overall Experience
8.9
Overall mixed: many positive comments on location, staff and breakfast but significant negative experience for at least one guest due to undisclosed construction and poor compensation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Historical Building & Prime Location
Park Plaza Victoria Amsterdam, housed in a historical building opposite Amsterdam Central Station, offers a charming stay with easy access to the city's key attractions.

Well-Appointed Guest Rooms
The hotel's 4-star accommodation boasts elegantly decorated rooms featuring modern amenities like air conditioning, private bathrooms, and coffee/tea facilities, ensuring a comfortable and relaxing stay for guests.

Culinary Delights & Dining Experience
Indulge in a culinary journey at the brasserie and contemporary restaurant, offering quality Dutch food with international influences. Don't forget to unwind at VIC's BAR with a selection of drinks and a relaxing ambiance.

Experience luxury and convenience at Park Plaza Victoria Amsterdam. Book now for an unforgettable stay in the heart of Amsterdam!

Important information:

The hotel will check the validity of the credit card at the time of booking. If the credit card is proven to be invalid, you will have 24 hours to provide the hotel with a new valid credit card. Your reservation will be canceled if you fail to provide a valid credit card within 24 hours.

The credit card holder must be present upon arrival with the credit card used for the reservation. The hotel does not accept third party credit card payments.

Guests are required to show photo identification upon check in.

Please note that different terms and conditions and policies, which may include pre-paid deposits, will apply to group bookings of more than 9 rooms. The property will contact you following your reservation.

Please inform the property in advance of your stay if you plan to bring a dog.

Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform the property in advance if you plan to bring a dog. A surcharge of €25 per dog, per day applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Location

Guest Reviews

8.6
Based on 11856 reviews
Cleanliness: 6.5
Service: 9.2
Location: 9.6
Room Quality: 8.6
Amenities: 8
Value for Money: 8.8
Food and Beverage: 9.2
Overall Experience: 8.9
C
CAN • family_with_children • tr
10
Excellent location and hospitality.
Pros:

Location

2026-11-07 • via Nuitee
P
Patricia • solo_traveller • br
9
2026-11-07 • via Nuitee
M
Maud • family_with_children • fr
10
Emplacement idéal, accueil irréprochable, piscine au top aussi.
Pros:

La gentillesse du personnel, notamment de la jeune femme qui nous parlait en français. Elle était géniale.

Cons:

Rien

2026-11-07 • via Nuitee
H
Hannula • couple • us
9
We didn’t get enough time here. Our first flihht was canceled snd our second flight delayed so we only got a few hours
Pros:

The location was perfect. Within walking distance of the train station, the cruise port, and several cafes snd restaurants . Had a great view of the canal from our room.

Cons:

Stairs were steep and narrow. Room service was a bit slow.

2026-11-07 • via Nuitee
A
Ara • extended_group • ca
10
Pros:

Everything was great and the service was exceptionally hospitable.

Cons:

No negative feedback.

2026-11-07 • via Nuitee
S
Susan • family_with_children • gb
8
Pros:

Good view

Cons:

Some noise during the day - must have been renovations going on

2026-11-07 • via Nuitee
M
MARKO • solo_traveller • si
1
Try to escape this bed hotel!
Pros:

Nothing is totally disaster !
Even 1* is too much!

Cons:

Nothing works, very dirty, showers doesn’t have doors and water goes away , servis is disaster!

2026-11-07 • via Nuitee
H
Hannula • couple • us
9
2026-11-07 • via Nuitee
E
Elizabeth • couple • us
10
Pros:

The location is great. Central station across the street.
Easy to take train to and from airport.
Central location to walk to everything.

2026-11-06 • via Nuitee
A
Alican • family_with_children • tr
7
Pros:

MERKEZDE
GENİŞ GÜZEL
ODA MODERN TEMİZ
KALINIR

Cons:

GİRİŞTE MERDİVEN VAR KİMSE BAVULA YARDIM ETMİYOR

RESEPSİYON CHECKIN VE OUTTA ÇOK YAVAŞ İŞLİYOR

GECE VE GÜNDÜZ NEHİR CEPHESİ GÜRÜLTÜLÜ ODADA SES OLUYOR

2026-11-06 • via Nuitee
L
LEVENT • solo_traveller • tr
1
kötü ve pahalı bir konaklama
Pros:

sadece konumu güzel

Cons:

- otel çok kasvetli ve karanlık
- giriş çok kötü, döner kapıdaki yapay çiçekler ve mavi beyaz porselenler çok kötü. girişte bulunan concierge de çalışanlar sizi sürekli izliyormuş gibi , rahatsızlık verici bir durum ,
- odalar pis , temizlik elemanı yetersiz , odalar süpürülmüyor her yer toz ve hav içinde, ekip hergün odaya geliyor tuv kağıdı, çay vb eksikleri tamalıyor, çarşaflar yatak içine sokuluyor o kadar. Koca katta tek bir kadın görevli var o da yetişmek için kendini paralıyor ama eleman yetersizliği nedeniyle temizlik yeterli düzey de değil.
- otelin girişi de içerisi çok pis .
- recepsiyonda çalışanlar çok kaba ve ilgisiz. Ödemeyi nakit olarak yapmak istediğimi belirttiğimde kabul edilmediğini söylediler; rezervasyon sırasında böyle bir detay olmadığını söyleyip ödeme için ısrar ettiğimde görevli diğer arkadaşına kasa var mı diye sordu , evet cevabını alınca da nakit ödemeyi kabul ettiler. Ama tavırları hoş değil.
- Check in saatinde odayı hazır edemiyorlar; check in saat 15:00 olmasına rağmen bu satte gelen bir çok müşteriye otelin çok yoğun olduğu ve odaların hazır olmadığı söyleniyor. Ancak biraz söylenir resepsiyondakileri darlarsanız size 15:05-15:10 gibi odanızın hazır olduğunu söylüyorlar .
- Resepsiyon otelin girişinde olması gerekirken küçücük oda gibi bir yere sıkışmış durumda bütün otel girişi concierge kısmına kalmış ve sürekli izleniyor, takip ediliyormuşsunuz hissi uyandırıyor, rahatsızlık verici
- kesinlikle fiyat performanms oteli değil , bu hizmete karşılık çok pahalı
- Otel radisson Blu grubu bünyesinde ancak rezervasyon sırasında size üyeliğiniz var mı diye sormuyorlar isim değişikliğinden dolayı siz belki bilmeyebilirsiniz ama size sormuyor ve sizi yönlendirmiyorlar . Bu nedenle eğer Radisson Rewards sadakat programı üyeliğiniz varsa puanlarınız yanıyor . Bizim 4 günlük konaklamamız boşa gitti sonra sistem değiştirsiklerini ve aracılardan yapılan rezervasyonların kabul edilmediğ söylendi. oysa ödeme direkt otele yapılıyor.

2026-11-06 • via Nuitee
T
Thomas • couple • us
10
Nice hotel. Hate virtual check in.
Pros:

Close to Amsterdam Centraal train station Room was very nice with view of plaza

Cons:

Hate the virtual check in. I want a human when paying $500 usd per night. Didn’t have reliable internet and wouldn’t let me check in. Went to desk and checked in, no problem
They were having an event in hotel and greeted by drunk people in lobby. Wasn’t sure I was at right place. Not classy

2026-11-06 • via Nuitee
N
Nicolas • couple • ch
9
Angenehm und anregend
Pros:

Lage, kostenloses Zimmer upgrade der Rezeptionistin

Cons:

Komplizierte Bedienung der Heizung/air condition

2026-11-05 • via Nuitee
Z
zehra • family_with_children • tr
10
2026-11-05 • via Nuitee
V
Viviane • extended_group • br
10
2026-11-05 • via Nuitee
I
Inese • couple • lv
10
Lieliski!
Pros:

Izdevīga atrašanās vieta, kluss, ļoti labas brokastis, laipns personāls

2026-11-05 • via Nuitee
V
Viviane • extended_group • br
10
2026-11-05 • via Nuitee
R
Richard • solo_traveller • us
10
Great time!
Pros:

Location, Location, Location !!!

Cons:

2 elevators to get to our room on the 2nd floor

2026-11-05 • via Nuitee
C
Christophe • couple • fr
9
Pros:

Personnel accueillant et sympathique

2026-11-04 • via Nuitee
N
Noonan • solo_traveller • be
8
Pros:

Friendly and helpful staff. Good location. Great breakfast. Loved the bar, great cocktails and lovely staff

Cons:

We were hoping for a room with a small balcony and canal (Damrak) view, but we ended up in an annex facing the Central Station, admittedly a handsome building but not the same. Not sure if we were downgraded as the hotel was fully booked and we were offered vouchers.

2026-11-04 • via Nuitee