Steigenberger Pyramids Cairo

Loved everything about the experience

The rooms were looking a little old and could do with an update. The seal around a shower door had to be replaced whilst there and the drainage in a bathroom sink was poor. The pool was very nice but quite cold for May (although the kids didn't mind!).

Entrance of hotel could be updated, it undersells the rest of the hotel.

Rooms could use spme refurbishment

Η πισίνα που έκλεισε στις 19:00 το απόγευμα και να ανοίγει το πρωί μετά τις 10:00.
Θα μπορούσε να μείνει ανοιχτή μέχρι 21:00 μιας και το καλοκαίρι νυχτώνει αργά .

Nothing, everything was perfect

I had a dreadful stay at this hotel and it was a bad first impression of Egypt in general (fortunately the rest of Egypt was glorious).
I arrived very late and went to check in. Check in all seemed fine but then a porter tried to grab my bag. I suggested I was happy to take it and the porter muttered something and scowled. I grabbed the keys, headed towards the lift and thought I was on my way. My room was not in the main hotel building (though I wasn’t told) so after walking around a little bit, I went back down to reception. The night receptionist then said with a massive smile laughing “what happened?!”. I said, my room isnt up there and asked to be told where it was. The porter just said, go out that door and left. The hotel is sprawling and my room was right at the back of the property, I would never have found it without assistance from one of the pool attendants, who was very kind and took me to my room and was tipped well as a result. It was a bad start.
I slept very poorly that evening and so I got up later than I had intended but I was awoken by a loud banging on my porch by a cleaner. Whatever, irritating but not that unusual.
I went to the pool and after a few hours came back for a nap (I believe with do not disturb turned on). The cleaners then banged on my door whilst I was napping to introduce themselves to me (i.e. to get a tip).
The exact same thing happened to my friend who joined me later on.
Food was extremely bad. A large minority of the staff had a bad attitude. The rooms are poorly designed with respect to the air conditioning. The air conditioning is weak so you need it on full blast, it also only cools for 15 minutes, then stops cooling (despite not being at the set temperature). It blasts directly onto the bed so you cycle between getting too hot and being too cold. I barely slept as a result. I stayed here for 3 nights and that was 3 too many.

Le Service pour les excursions et voyages n'est pas réactif à nos demandes en écrivant à l'hotel. Il attend le dernier moment pour se manifester via la messagerie, mais c'est trop tard : le client s'est déjà engagé ailleurs. Manque de réactivité.

No problem with the fact that bar & restaurant bills can't be 'signed' to a guest's room, but the card payment terminals were often unable to process transactions at the poolside bar.

Im Vergleich zu anderen Hotels in Ägypten ist der Preis recht hoch und bewegt sich eher auf dem Niveau europäischer Hotelpreise.

Obwohl sich das Große Ägyptische Museum (Grand Egyptian Museum) direkt gegenüber dem Hotel befindet, ist es zu Fuß leider nicht erreichbar, da eine stark befahrene Straße dazwischen verläuft. Wir mussten daher für die kurze Strecke vom Museum zum Hotel ein Taxi nehmen. Hier wäre eine Fußgängerunterführung oder eine Brücke dringend erforderlich, um einen sicheren und komfortablen Zugang zu ermöglichen. Dies würde den Aufenthalt für die Gäste deutlich angenehmer machen.

Vies