Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Comfortable beds
Cons:
Indifferent service from some staff
Minor issues with bathroom cleanliness
Coffee quality was poor

Categories

Cleanliness
9.55
The hotel rooms are clean and spacious enough with timely housekeeping.
Service
9.52
Generally friendly staff, though some guests found staff indifferent.
Location
10
Fantastic location within walking distance to restaurants, sights, and ferry terminals.
Room Quality
9.51
Rooms are large, comfy with great views, though minor issues like smells were reported.
Amenities
9.04
Basic amenities provided; some suggestions for improvement, but overall satisfactory.
Value for Money
9.5
Higher prices in an excellent location; value deemed worth it by most guests.
Food and Beverage
8.55
Breakfast offerings were decent, but coffee quality was criticized by some guests.
Overall Experience
9.55
Overall a highly positive experience, with a few minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:45

Property Description

Iconic Location

M Social, located on Quay Street, offers prime accommodation in the heart of vibrant Auckland. Just steps away from Waiheke Island Ferry Terminal and the New Zealand Maritime Museum, our hotel provides the perfect base to explore the city.

Modern Rooms with Stunning Views

Each of our 190 rooms offers a picturesque view of Princes Wharf, along with modern amenities such as satellite TV, air conditioning, and en suite bathrooms. Comfort and style are guaranteed during your stay with us.

Dining and Fitness Options

Indulge in culinary delights at our onsite Beast and Butterflies restaurant, or unwind with a drink at the bar. Stay active at our 24-hour fitness centre, or take advantage of our business facilities for any work needs.

Experience the best of Auckland at M Social - book your stay with us today!

Important information:

Please note that there is a 2% transaction fee when you pay with a credit card or a Visa or MasterCard debit card. There is no surcharge for payments made with EFTPOS or cash.

Please note for bookings of 4 or more rooms, different policies and procedures may apply. For further information please contact the property in advance, using the contact details found on the booking confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

You must show a valid photo ID upon check in.

A valid credit card must be presented on arrival, and be in the same name as the guests's name on the booking confirmation. An incidentals bond may be required. For all pre-paid bookings, the credit card used to facilitate payment must also be presented on arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs NZD 45 per day.

Location

Guest Reviews

9.4
Based on 4685 reviews
Cleanliness: 9.55
Service: 9.52
Location: 10
Room Quality: 9.51
Amenities: 9.04
Value for Money: 9.5
Food and Beverage: 8.55
Overall Experience: 9.55
S
Suzanna • couple • gb
9
2026-03-07 • via Nuitee
B
Bruno • couple • ch
9
Modernes Hotel an bester Hafenlage
Pros:

Top Lage am Hafen - gingen auf ein Kreuzfahrtschiff
moderne Einrichtung, gutes Frühstück
cooler Roboter

Cons:

Pool wäre schön gewesen

2026-03-07 • via Nuitee
G
Gabrielle • family_with_children • au
9
Pros:

Very comfortable spacious room, lovely views over the water. Good size bathroom . Central Auckland and walk straight out to restaurants and shops. Quiet. Room was available early and great check out time of 11am.

Cons:

Nothing

2026-03-06 • via Nuitee
M
Marion Bartett • couple • au
9
Would definitely stay again.
Pros:

Perfect location if leaving on cruise.

Cons:

Breakfast too expensive.

2026-03-05 • via Nuitee
R
Ron • couple • il
8
2026-03-05 • via Nuitee
S
Shauger • couple • us
10
Fantastic views, cozy beds, and convenient location
Pros:

Location, comfy bed, quiet

2026-03-05 • via Nuitee
M
Marsha • solo_traveller • us
9
Loved the location for cruises!
Cons:

Our coffeemaker would not do hot water as it hadn’t been cleaned out in awhile. The water was brown.

2026-03-05 • via Nuitee
V
Valerie • couple • us
10
Absolutely would stay there again.
Pros:

Location was great. Restaurants, waterfront, ferries, shops, Tower all within walking distance.

2026-03-04 • via Nuitee
B
Barry • couple • gb
8
Did the job so we could explore Auckland
Pros:

Modern clean and well set out

Cons:

The rooms don’t have any storage drawers, and the AC was fierce the lowest fan speed provided to much velocity and made to much noise, had to turn it off overnight.

2026-03-03 • via Nuitee
E
Etchika • solo_traveller • fr
9
Une bonne adresse
Pros:

Très bien situé et un bon rapport qualité prix 👍🏻
La chambre est suffisamment grande et sa large fenêtre sur le port est appréciable. Mais il vaut mieux choisir une chambre aux étages 12 ou 11 pour vraiment en profiter. Le supplément vaut la peine.
Le restaurant est bon. Les produits sont frais et bien cuisinés.
Le personnel est attentif et serviable.
L’établissement mérite largement son trophée chez trip ad visor (mais oui je sais que ça ne s’écrit pas comme ça 😂

Cons:

Rien dont je me rappelle

2026-03-03 • via Nuitee
H
Hferrise • solo_traveller • it
7
2026-03-03 • via Nuitee
K
Karla • couple • nz
10
2026-03-02 • via Nuitee
T
Theresa • couple • nz
10
The people at M social take it to this next level!
Pros:

Location is excellent, staff are amazing!

2026-03-01 • via Nuitee
J
Jean-Georges • family_with_children • fr
8
2026-03-01 • via Nuitee
C
Corinne • couple • nz
10
Loved it
Pros:

Location was perfect, clean tidy staff were friendly and went above and beyond for our anniversary weekend

Cons:

Na

2026-03-01 • via Nuitee
N
Nicholas • couple • gb
10
Great location
Pros:

Great location
Good room with a great view

2026-03-01 • via Nuitee
G
Gudrun • extended_group • nz
8
2026-03-01 • via Nuitee
R
Rachel • couple • nz
8
Had a great weekend
Pros:

Very close to city. We walked everywhere.

2026-02-28 • via Nuitee
N
Nadia • extended_group • pf
8
Une belle découverte avec cet hôtel
Pros:

J'ai bien aimé la situation de l'hôtel, on avait un beau paysage. Le personnel est très aimable.
La chambre était bien, le lit confortable.

2026-02-28 • via Nuitee
K
Karen • extended_group • au
9
Pros:

Boutique .. just lovely

2026-02-28 • via Nuitee