Balcones del Ayer

Hotels
9.2 (995 reviews)
Calle 6 # 5 - 40 , Salento , co

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Tour desk
Packed lunches
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Delicious breakfast
Good accessibility
Cons:
Noise from surroundings
Uncomfortable beds
Complicated parking

Categories

Cleanliness
8.41
Most reviews highlighted cleanliness positively, although a mention of a slightly clogged sink was noted.
Service
9.88
Staff were frequently praised for their friendliness and helpfulness throughout the reviews.
Location
9.42
Many reviews praised the central location, though noise from the street was a concern.
Room Quality
8.37
While the rooms were generally clean, comfort issues were noted with bed quality.
Amenities
8.9
Amenities such as parking and breakfast were appreciated, though the parking access was described as complicated.
Value for Money
9.36
Overall sentiment aligns with good value, considering location and services.
Food and Beverage
9.41
Breakfast quality received positive remarks with specific mentions of variety and taste.
Overall Experience
9.88
Overall guest experience was highly rated, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 01:02

Property Description

Charming Hotel in Salento

Garden Oasis: Balcones del Ayer offers a serene garden, perfect for relaxation and enjoying the fresh mountain air.

Culinary Delights: Indulge in delicious American or vegetarian breakfast options during your stay at our on-site restaurant.

Adventure Awaits: Explore Salento by engaging in activities like cycling, providing an unforgettable experience for our guests.

Book your stay at Balcones del Ayer now to immerse yourself in the beauty of Salento and create lasting memories.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: BOG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for COP 50,000 per person per night when using an existing bed.
    People no matter the age stay for COP 70,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 995 reviews
Cleanliness: 8.41
Service: 9.88
Location: 9.42
Room Quality: 8.37
Amenities: 8.9
Value for Money: 9.36
Food and Beverage: 9.41
Overall Experience: 9.88
O
OMAR • couple • es
10
Un sitio de 10 para alojarse en Salento
Pros:

Las instalaciones, la localización y la amabilidad del personal. La dueña es encantadora.

Cons:

Nada, todo genial

2026-03-05 • via Nuitee
L
lenis • couple • co
10
Excepcional
Pros:

La ubicacion, el desayuno y ademas de que todo estuvo super bien

Cons:

Nada

2026-03-02 • via Nuitee
D
David Alonso • couple • co
9
2026-03-02 • via Nuitee
B
Beat • couple • ch
5
Es gibt bessere Unterkünfte in Salento.
Pros:

Das tolle Frühstück

Cons:

Der Party und Musiklärm vom Nachbargebäude bis in die frühen Morgenstunden!!
Das kalte Zimmer.
Und dass man, obwohl bereits schon online eingecheckt hat, inkl Passkopie, nochmals den Pass vorweisen muss.

2026-03-02 • via Nuitee
V
Vanessa • couple • co
10
2026-03-02 • via Nuitee
E
Ester • family_with_children • es
10
Pros:

El personal muy atento en especial, Liliana. Está muy céntrico, es cómodo, el desayuno rico y las habitaciones cómodas y espaciosas.

Cons:

Por la noche un poquito de ruido, pero es al estar al lado se la calle principal.

2026-03-01 • via Nuitee
P
philippe • couple • fr
9
Pros:

L'emplacement.
Le petit dejeuner

2026-03-01 • via Nuitee
C
Camila • extended_group • co
10
Pros:

La atención es muy buena, habitaciones cómodas y limpias

2026-02-28 • via Nuitee
B
Boyer • couple • id
10
Super serviable
Pros:

L accueil le personnel à notre écoute et les gérantes formidables

2026-02-26 • via Nuitee
L
Lisanne • couple • nl
9
Super ligging en heel vriendelijk personeel
Pros:

Personeel is erg vriendelijk, ligging ook top. Net naast het centrale plein, dus je hebt hier wel de rust en je kunt de drukte opzoeken

2026-02-26 • via Nuitee
C
Carmela • family_with_children • it
10
Pros:

Ho avuto il piacere di soggiornare in questo hotel e posso dire senza esitazione che è stata un’esperienza meravigliosa sotto ogni punto di vista.

La proprietaria, Lili, è stata semplicemente fantastica: accogliente, premurosa e sempre disponibile. Ci ha fatto sentire come a casa fin dal primo momento. La camera era pulitissima, curata e confortevole: un vero piacere rientrarci dopo le nostre giornate in giro.

La colazione? Ottima. Ogni mattina era un momento speciale, con prodotti freschi e tanta attenzione alle nostre esigenze.

Un episodio in particolare racconta perfettamente la straordinaria ospitalità di Lili: durante un trekking siamo stati sorpresi da una pioggia intensa e siamo rientrati completamente bagnati. Lili ci ha subito fornito asciugamani caldi, ci ha permesso di asciugare i vestiti nella sua asciugatrice e ci ha offerto un tè caldo. Un gesto di grande gentilezza che non dimenticheremo.

Inoltre, ci ha dato tutte le indicazioni su cosa vedere e fare nei dintorni.

Tutto è stato semplicemente stupendo. Grazie Lili, torneremo sicuramente! 🌟

2026-02-25 • via Nuitee
D
Delia Maria • family_with_children • co
9
Muy buena alternativa de hospedaje, limpio, accesible y con buen servicio
Pros:

la amabilidad de la persona que nos atendió. siempre estuvo dispuesta a ayudarnos en lo que necesitabamos

Cons:

que no tuviera servicio de comedor en la noche que lo necesitamos

2026-02-24 • via Nuitee
S
Sylvie • couple • fr
10
2026-02-24 • via Nuitee
H
hefajardi • couple • co
10
ESPECTACULAR
Pros:

Es un hotel hermoso. bien ubicado además de la amabilidad de las personas que atienden, tienen muy buen servicio de internet y en el restaurante son deliciosos todos los platos. Fue una agradable estancia en este lugar.

2026-02-23 • via Nuitee
A
Anne • couple • pa
8
Great value and location with parking
Pros:

friendly and helpful staff
good breakfast choice

2026-02-23 • via Nuitee
J
John Mario • extended_group • co
9
Genial
Pros:

La ubicación, precio, amigables con los animales y la dueña y sus empleados son excelentes anfitriones.

Cons:

El internet tenía muy mala señal.

2026-02-22 • via Nuitee
S
Sandra • extended_group • co
10
2026-02-14 • via Nuitee
H
Herve • couple • fr
10
super séjour merci
Pros:

super’accueil
bon emplacement dans le centre
et très bon petit déjeuner

2026-02-13 • via Nuitee
C
Claudia Mesa • couple • co
10
💯RECOMENDADO
Pros:

La atención es ESPECTACULAR 😍
El hotel queda a media cuadra de la plaza y tiene parqueadero privado.
Adicional (en las noches) tiene un restaurante de hamburguesas INCREÍBLES e IMPERDIBLES!
Volvería sin duda !

2026-02-13 • via Nuitee
S
Shannon • couple • nl
10
Pros:

The people were amazing! Lovely ladies that helped us with everything. Location is great and food was good to.
Also the beds were great

2026-02-13 • via Nuitee