Sonesta ES Suites Dallas Central Expressway

I used to like this place. The convenience of getting in and out from the freeway and they used to be really nice rooms I have gone to s***

Nothing

Friendly staff

Location

Doors in the outside and homeless person slept against door all night. Scared and horrible location. We were frightened to leave and had to step over homeless person to get out of room.

It was conveniently located around a lot of shops, restaurants and the highway

absolutely nothing

The evening African American manager was very accommodating to my complaint of how so many things were horrible about my stay

This is my go to hotel when I’m in that area. The staff were amazing. Had to move me because the air conditioner wasn’t working. Was upgraded to two bedroom two bath.
I was disappointed that there wasn’t any food at the Express Mart. There was only Cheerios for breakfast. So no breakfast basically. I don’t know if they’ve changed hands or I caught them at a bad time.

Front desk employee was not only unfriendly but rude and sarcastic. Day of my checkin he surprised me with this 100 deposit i was unaware of since booked thru another source .When i only had it in form of cash he canceled my room and i had no place to stay..far from my home.Would never return nor recommend. Not nice around either.

Trash in the night stand No towels, no blankets, no light bulbs in several lights, tv didn't work in the bedroom, sink wouldn't drain, holes in the walls, carpet was so sticky you had to wear shoes all the time in the room, dog poop on the balcony, the breakfast pictured on the website was not the breakfast offered, only cereal and coffee and juice, swimming pool water was green and scattered with trash, the front desk attendant did try to help as much as he could,

The staff were nice and friendly. I let them know about the horribly stained pull out sofa mattress that needed to be replaced, they changed it with a not so stained one.

The breakfast needs to be upgraded to at least look like the advertised picture. There was a tub of country crock butter and a jar of jelly. No oatmeal, no fruit, no yogurt, no tea, no pastries. I’m an avid traveler and there are some things that are expected at hotels when breakfast is advertised.

A deep cleaning in the carpeted area with the seats and tvs is needed.

The sleeper sofa mattresses need to be replace with NEW ones asap. They are disgusting. There were several huge urine stains, and possibly blood stains on the one in our room.

I understand that this place is residence for some people, but for those who are just stopping by need to feel like it’s an oasis. If my daughter and her family didn’t have little ones and a ton of stuff on hand while waiting for their apartment to be ready, I would have moved us after the first night. They were exhausted from traveling to relocate and just dealt with it.

I hope the owner does a deep cleaning and makes necessary adjustments for future patrons.

Currently, I don’t recommend.

The staff were nice, helpful, and friendly.

I only had two nights here. The walls are paper thin and I could hear people talking and laughing after 2 to 3 am. They require a deposit just in case you smoke but when I walked into my room it reeked of smoke. They did not provide any necessities. I did not get hand soap and the body wash in the shower was empty. I went down next morning to inform them and they would provide when they cleared the room. I went back around midnight after being gone all day wanting a shower. Not only was my room not cleaned, there was still no soap. The night attendant was very rude. He stated they didn’t have boy wash and no handed me a couple hand soaps to wash my body with. I asked to switch to another room but he couldn’t guarantee any soap. I asked for a refund and that couldn’t be provided either. I will be charging back my CC for this horrible experience.

Spacious on the inside. It’s a little older place but kept nice.

I like the morning staff John I like his customer service

We loved it , clean pool and clean rooms! Quite so we were able to rest and comfy beds!

First room had no a.c second one was decent

Bathroom towels were torn on the edges