Hotel Indigo - Chester by IHG

Hotels
Hotel Indigo
9.2 (3409 reviews)
Grosvenor Park Road , Chester , gb

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Parking issues
Breakfast quality

Categories

Cleanliness
8.68
Room cleanliness was mentioned positively, but breakfast items were reported cold.
Service
9.65
Staff were frequently described as friendly and attentive.
Location
10
Location is noted as great, convenient for transport and local attractions.
Room Quality
8.64
Rooms were generally clean and comfortable, but issues with interconnecting walls and heating.
Amenities
9.17
Amenities included snacks and drinks, but parking and breakfast presentation were drawbacks.
Value for Money
9.63
The overall value was considered good given the location and service.
Food and Beverage
8.18
Breakfast quality received mixed reviews, with some items not served at proper temperatures.
Overall Experience
9.67
Positive experiences overall, with a strong likelihood of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:43

Property Description

Chic Accommodations and Exceptional Service

Luxurious Amenities: Hotel Indigo - Chester boasts air-conditioned rooms, a stylish bar, and the renowned Forge Restaurant. Guests can also take advantage of the 24-hour front desk, concierge service, and complimentary WiFi throughout the property.

Comfortable Rooms: Each room is equipped with a sleek desk, a modern flat-screen TV, and a pristine private bathroom, ensuring a comfortable stay for every guest.

Ideal Location: Situated just 1.9 km from Chester Racecourse, this hotel is a stone's throw away from popular attractions such as Chester Cathedral and Grosvenor Museum. With Liverpool John Lennon Airport a convenient 39 km away, Hotel Indigo - Chester offers the perfect blend of convenience and luxury.

Book your stay at Hotel Indigo - Chester for an unforgettable experience!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 20 per day.

Location

Guest Reviews

9.2
Based on 3409 reviews
Cleanliness: 8.68
Service: 9.65
Location: 10
Room Quality: 8.64
Amenities: 9.17
Value for Money: 9.63
Food and Beverage: 8.18
Overall Experience: 9.67
C
Claudio family_with_children ch
8
Bello
Pros:

Molto centrale, con un parcheggio convenzionato a circa 500mt, le camere sono comode, non molto grandi se si soggiorna in 4, colazione buona e personale gentile

Cons:

I materassi dei letti

2026-04-11 via Nuitee
A
Andreina family_with_children gb
10
2026-04-11 via Nuitee
J
Jamie couple gb
10
2026-04-10 via Nuitee
E
Edmondson couple gb
10
Pros:

Great location, very clean and very friendly staff

Cons:

A little expensive

2026-04-09 via Nuitee
M
Michael couple gb
10
Pros:

Great location

2026-04-09 via Nuitee
S
Stephen couple im
9
Nice friendly staff modern clean and relaxed hotel
Pros:

Breakfast was nice and a good choice

2026-04-09 via Nuitee
E
Emma couple gb
10
2026-04-08 via Nuitee
C
Celia family_with_children ie
10
Top marks to the Indigo Hotel Chester. We highly recommend.
Pros:

We found the staff both warm and welcoming and our check in went very smoothly. We would like to give a big shout out to Sophie and Kurt ( I hope I have spelt his name right) on reception during our stay over the Easter. Nothing was too much bother for them in regards to questions about directions etc. All our needs were met from the get go. The staff in the restaurant and bar were excellent and we felt spoilt. Both dinner and breakfasts were delicious and in particular our BLT and chips we had on the Friday afternoon. We booked a twin room which was very comfy and cosy as were our beds. The bathroom was the best as it was a good size with an overhead shower and a smaller shower head if you just wanted to wash your hair. The shower itself was big and it did not over flow. There was an extra box of tissues and body and hand moisturisers which came in handy. We found the location of the hotel very handy as it is close to the local train station, a park and the high street. We fell in love with Paddington Bear on his bench.

Cons:

We would have liked if there were more drawers in the room, one did not meet our needs. The space between the wardrobe and the bed was very tight and it would have been good to have more clothes hangers to share.
The lights were a bit tricky to work at night with the 'master switch' and trying to keep the low light on in the bathroom on our first night. Maybe keep the low light on anyway all the time without having to turn it on?
The hotel Wi-Fi did not work for us. Not sure why. We used our own mobile data.
I would like to add that none of these were minor issues as our stay was otherwise excellent but we thought they would be worth mentioning.

2026-04-08 via Nuitee
D
Denise couple gb
10
Fantastic beautiful breakfasts
Pros:

Everything

Cons:

Nothing

2026-04-08 via Nuitee
N
Nikki couple gb
10
2026-04-08 via Nuitee
L
Liz solo_traveller us
10
Pros:

Welcoming and gracious staff, great location.

2026-04-08 via Nuitee
B
bianca couple gb
10
We loved it, it was so pretty and the staff were really friendly
Pros:

Beautiful hotel, comfy beds and themed rooms

2026-04-07 via Nuitee
S
Steven couple gb
9
Great location and lovely hotel
Pros:

Great location lovely rooms

Cons:

Nothing

2026-04-07 via Nuitee
J
Jonathan family_with_children gb
8
2026-04-07 via Nuitee
S
Samantha couple gb
9
Lovely place, clean and comfy room, short walk to town
Pros:

Good location, great staff. Epic burger!! Super clean room

Cons:

Room service wasn’t great. Terrible toasty and croquettes 😭

2026-04-07 via Nuitee
L
Lee couple gb
10
Excellent unique hotel
Pros:

Excellent hotel, central to the city centre so an ideal location to explore Chester, the park just near the hotel is lovely and once you go through the park it brings you by the river which is lovely for walks and the Boathouse restaurant is fab for food, overall I would rate this hotel 10 out 10 with a very unique and historic decoration of the rooms which are fantastic

Cons:

Nothing the hotel ticks all the boxes

2026-04-06 via Nuitee
P
Pam couple gb
9
2026-04-06 via Nuitee
J
Jon couple gb
10
As professional as always
Pros:

Reception team are exceptional. Room was immaculate and stylish. Breakfast was great.

2026-04-06 via Nuitee
M
Michelle couple gb
10
2026-04-06 via Nuitee
K
Katherine couple gb
10
2026-04-05 via Nuitee