Hotel Indigo - Chester by IHG

Hotels
Hotel Indigo
9.2 (3334 reviews)
Grosvenor Park Road , Chester , gb

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Parking issues
Breakfast quality

Categories

Cleanliness
8.68
Room cleanliness was mentioned positively, but breakfast items were reported cold.
Service
9.65
Staff were frequently described as friendly and attentive.
Location
10
Location is noted as great, convenient for transport and local attractions.
Room Quality
8.64
Rooms were generally clean and comfortable, but issues with interconnecting walls and heating.
Amenities
9.17
Amenities included snacks and drinks, but parking and breakfast presentation were drawbacks.
Value for Money
9.63
The overall value was considered good given the location and service.
Food and Beverage
8.18
Breakfast quality received mixed reviews, with some items not served at proper temperatures.
Overall Experience
9.67
Positive experiences overall, with a strong likelihood of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:43

Property Description

Chic Accommodations and Exceptional Service

Luxurious Amenities: Hotel Indigo - Chester boasts air-conditioned rooms, a stylish bar, and the renowned Forge Restaurant. Guests can also take advantage of the 24-hour front desk, concierge service, and complimentary WiFi throughout the property.

Comfortable Rooms: Each room is equipped with a sleek desk, a modern flat-screen TV, and a pristine private bathroom, ensuring a comfortable stay for every guest.

Ideal Location: Situated just 1.9 km from Chester Racecourse, this hotel is a stone's throw away from popular attractions such as Chester Cathedral and Grosvenor Museum. With Liverpool John Lennon Airport a convenient 39 km away, Hotel Indigo - Chester offers the perfect blend of convenience and luxury.

Book your stay at Hotel Indigo - Chester for an unforgettable experience!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 20 per day.

Location

Guest Reviews

9.2
Based on 3334 reviews
Cleanliness: 8.68
Service: 9.65
Location: 10
Room Quality: 8.64
Amenities: 9.17
Value for Money: 9.63
Food and Beverage: 8.18
Overall Experience: 9.67
A
Alex couple gb
10
2026-02-14 via Nuitee
J
Joshua couple gb
9
Lovely hotel just a short walk from the centre of Chester
Pros:

Really nice room, loved the decor, comfy bed, free amenities in the room, bathroom and shower was excellent, big shower, good water pressure, whole room was very clean, staff were lovely. Downstairs bar looked nice and busy, we didn’t try it but we were very tempted.

Cons:

N/A

2026-02-14 via Nuitee
A
Alison family_with_children gb
9
Pros:

The staff were friendly and welcoming throughout our stay. The hotel was in a great location with great facilities.

Cons:

Nothing

2026-02-14 via Nuitee
M
Martin couple gb
10
2026-02-13 via Nuitee
J
joan couple gb
10
2026-02-13 via Nuitee
L
Louise couple gb
10
2026-02-12 via Nuitee
H
Harriet solo_traveller gb
8
Excellent - would stay again.
Pros:

Great staff, great decor, lovely room and great bathroom. Soft drinks in mini bar and tea coffee facilities were great

Cons:

The room was very hot and aircon didn’t work. You also had to turn a master light on for any other lights to work.

2026-02-12 via Nuitee
J
Joanne couple gb
8
2026-02-11 via Nuitee
N
Niall couple gb
7
2026-02-11 via Nuitee
J
jordan couple gb
8
2026-02-11 via Nuitee
K
kevin couple gb
8
Pros:

The toaster was top rate, nice bread

Cons:

The buffet breakfast was cold, not suitable heaters to keep food warm

2026-02-10 via Nuitee
A
Alice couple gb
10
Pros:

The whole look of the hotel was excellent. Location was great for us, not a far walk into the main town at all. Rooms were clean and very comfortable, nothing seemed to much trouble for the staff.

2026-02-09 via Nuitee
S
Steve couple gb
10
Pros:

Very helpful staff, lovely clean hotel and great breakfast

Cons:

Nothing to dislike

2026-02-09 via Nuitee
J
Joanna couple gb
10
Really nice high end feeling hotel.
Pros:

The hotel in its entirety was impressive, lobby, bar, restaurant etc. Very relaxed atmposphere.
Staff very friendly and when we realised we forgot toothpaste it was no trouble at all and provided a full tube.
We stayed in a old style room which was really quirky and nicely furnished. Bathroom really nicely done.
We had drinks/cocktails in the bar. The bar man was very knowledgeable at making off the menu cocktails. We ate in the restaurant. Nice food, a little pricey.
Great location, car park in the next street along.

Cons:

There was nothing we didn't like. Would stay again and recommend.

2026-02-09 via Nuitee
K
Kerry couple gb
10
Pros:

Great stay, staff were so friendly and helpful. Great location too

2026-02-08 via Nuitee
N
Nicola couple gb
10
2026-02-08 via Nuitee
C
Clive family_with_children gb
8
OK For a Short Stay.
Pros:

Staff tried their best to be friendly and helpful. Free room snacks.

Cons:

Room was a bit cramped and felt a bit overpriced.
Some TV channels didn’t work.

2026-01-31 via Nuitee
J
julie couple gb
10
2026-01-31 via Nuitee
C
Ceri family_with_children gb
10
2026-01-31 via Nuitee
J
Joe couple gb
10
Pros:

great hotel great location gtreat staff and great bar

2026-01-29 via Nuitee